<h3>Job Description</h3>
Job Description
Our ideal Help Desk Analyst is a proactive problem-solver dedicated to keeping our systems running smoothly. You will manage incoming support requests, from documentation to resolution, ensuring our end-users are empowered to focus on their work. This role involves both remote troubleshooting and providing in-person, desktop-level assistance.
Salary range $42,000-$56,000 highly dependent on experience.
WHAT YOU’LL DO ON THE A-TEAM:
<ul>
<li>Evaluate documented resolutions and analyze trends for ways to prevent future problems.</li>
<li>Configures and installs computer hardware which includes desktops, laptops, monitors, thin clients, printers, peripherals, etc.</li>
<li>Repairs and upgrades computer hardware which includes desktops, printers, thin-clients, peripherals, etc.</li>
<li>Troubleshoots software related problems including operating systems, general and specialized business applications.</li>
<li>Install and configure software on desktops, laptops, and virtual machines.</li>
<li>Recommends improvements and modifications to desktop, laptop, server, network and data storage systems.</li>
<li>Installs, maintains, and troubleshoots Microsoft Windows desktop and server operating systems.</li>
<li>Assists in cabling infrastructure (copper &amp; fiber), telephony, and virtual desktop installation.</li>
<li>Assists in training staff to use computer systems.</li>
<li>Performs related tasks as required.</li>
<li>Test fixes to ensure the problem has been adequately resolved.</li>
<li>Perform post-resolution follow-ups to help requests.</li>
<li>Develop help sheets and frequently asked questions lists for end users.</li>
</ul>
WHAT YOU’LL NEED:
<ul>
<li>Good understanding of the organization’s goals and objectives.</li>
<li>Exceptional written and oral communication skills.</li>
<li>Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.</li>
<li>Strong documentation skills.</li>
<li>Ability to conduct research into a wide range of computing issues as required.</li>
<li>Ability to absorb and retain information quickly.</li>
<li>Ability to present ideas in user-friendly language.</li>
<li>Highly self-motivated and directed.</li>
<li>Proven analytical and problem-solving abilities.</li>
<li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li>
<li>Exceptional customer service orientation.</li>
<li>Experience working in a team-oriented, collaborative environment.</li>
<li>Associate degree (AA/BS) from an accredited college or university in Computer Science or Information Technology.</li>
<li>One (1) year of experience in performing technical support activities, computer hardware and peripheral repair, network and software troubleshooting, firewall\security administration, and end user support.</li>
<li>A comparable amount of training and experience may be substituted for the minimum qualifications.</li>
</ul>
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Frequent sitting.</li>
<li>Frequent use of hands to type, finger, handle, grasp or touch objects and tools.</li>
<li>Frequently is required to talk or listen.</li>
<li>Occasional standing, walking, climbing, kneeling, squatting, stooping, crouching, crawling, twisting, bending, reaching.</li>
<li>Occasionally lift and/or move up to 25 pounds.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.</li>
</ul>
WHAT WE OFFER:
<ul>
<li>Health, Dental &amp; Vision Insurance</li>
<li>Paid time off</li>
<li>10 paid holidays</li>
<li>Company paid life insurance policy</li>
<li>3% 401(K) company contribution</li>
<li>Employee assistance program</li>
<li>TelaDoc services</li>
<li>Referral and Sign-on bonuses available for eligible employees</li>
</ul>
Arandell is proud to be an equal-opportunity employer and values diversity. Arandell does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Arandell also prohibits harassment of applicants and employees based on these protected categories.

Help Desk Analyst

<h3>Job Description</h3>
Job Description 
NOTE: This position will be based out of our corporate headquarters in Franklin, TN and is required to be on-site. After training, this position will have a rotating 4 day workweek with 3 days off. 
***Please be sure your location, including city and state, is included on your resume. 
Who we are: Fourteen Foods is the largest Dairy Queen franchisee, with nearly 250 restaurants in 13 states, and we’re growing! We are faith-based with a Mission of “Shepherding world-class restaurants that celebrate our commitment to faith, people and community.” Our headquarters is in Franklin, TN and we also have offices in Bloomington, MN and Louisville, KY. Please visit <a href="http://www.fourteenfoods.net" target="_blank">www.fourteenfoods.net</a> to learn more about us. 
Position Summary: The IT Helpdesk Analyst provides support to the business. The Helpdesk Analyst role is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The helpdesk team support the business; from employees who encounter issues at the store levels to our Support Office team members resolving issues or escalating as necessary. This position is required to be on-call as part of a rotation and requires occasional weekend shifts.
Communication and teamwork will be at the center of the role. The IT Helpdesk team deals with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people’s needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the teams problems.
The IT Helpdesk Analyst is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. 
Essential Functions:
<ul>
<li>Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.</li>
<li>Effectively identifies service desk issues and resolves or escalates problems appropriately.</li>
<li>Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.</li>
<li>Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.</li>
<li>Proactively works with IT Service Management Processes and activities to provide timely and quality service.</li>
<li>Supports the Service desk tool, processes, and vendor relationships as appropriate.</li>
<li>Prioritizes work efforts and communicates with business units and end-users.</li>
<li>Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.</li>
<li>Evaluate what are critical issues needed to keep store running.</li>
<li>Provide timelines for resolution, communicating to all parties involved throughout lifecycle.</li>
<li>Configures new hardware for stores or office users and ships the equipment as necessary.</li>
<li>Provides shipping and tracking assistance for all IT equipment.</li>
<li>Utilizes basic hand tools to fix hardware or equipment.</li>
<li>Helps the team keep workstation and office area clean and organized.</li>
<li>Assists with various projects, including with outside departmental members.</li>
<li>Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.</li>
<li>Participates in inventory tracking, counting, and organization.</li>
<li>Remotely assists IT Field Services Technicians completing on-site troubleshooting.</li>
<li>Evaluate what are critical issues needed to keep store running.</li>
<li>Provide timelines for resolution, communicating to all parties involved throughout lifecycle.</li>
</ul>
Communications:
<ul>
<li>Serve as the first point of contact for customers seeking technical assistance over the phone or email utilizing a ticketing system.</li>
<li>Use empathy, understanding and technical knowledge as primary tools for customer support.</li>
<li>Works closely with various staff &amp; third-party vendors in support of day-to-day business processes.</li>
<li>Effectively communicates &amp; troubleshoots issues with systems, equipment, hardware, software, and escalates as appropriate.</li>
<li>Maintains a professional, proactive, and positive attitude and approach while providing services to end users.</li>
<li>Walk the customer through the problem-solving process.</li>
<li>Record events, problems and their resolution in the ticket system directing unresolved issues to the next level of support personnel.</li>
<li>Follow-up and update customer status information.</li>
<li>Effectively collaborates and communicates as a liaison between various business departments.</li>
</ul>
Security:
<ul>
<li>Secures the computer rooms and business assets.</li>
<li>Maintains compliance with the IT Security Policy.</li>
<li>Safeguards employee and customer information while maintaining total confidentiality.</li>
<li>Maintains and administers portable device management applications such as IBM MaaS360.</li>
<li>Reports any security issues to the IT Director as appropriate.</li>
</ul>
Qualifications:
<ul>
<li>Proven experience as a help desk technician.</li>
<li>Tech savvy with working knowledge of office automation production, databases, and remote control.</li>
<li>Good understanding of computer systems, mobile devices (Windows, Android, iOS), and other tech products.</li>
<li>Ability to diagnose and resolve basic technical issues.</li>
<li>AA/AS in IT or Computer Science or relevant field experience.</li>
<li>CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.</li>
<li>Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.</li>
</ul>
Competencies:
<ul>
<li>Customer Service</li>
<li>Communication Skills</li>
<li>Ability to learn quickly</li>
<li>Troubleshooting/problem-solving skills</li>
<li>Ability to work well under pressure</li>
<li>Adaptability</li>
<li>Teamwork skills</li>
</ul>

IT Help Desk Analyst

<h3>Job Description</h3>
Job Description
Job Title: Help Desk Analyst
Location: Pascagoula, MS
Position Overview: The Help Desk Analyst is responsible for providing technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role involves installing, configuring, troubleshooting, and maintaining desktop environments in a business setting. The technician ensures minimal downtime and optimal performance of all end-user workstations and peripherals.
Key Responsibilities:
<ul>
<li>Technical Support:</li>
<ul>
<li>Respond to user-reported issues via ticketing systems, phone, email, or in person.</li>
<li>Diagnose and resolve hardware, software, and peripheral issues.</li>
<li>Provide support for operating systems (Windows, macOS, Linux), productivity software, and custom enterprise applications.</li>
<li>Document issues, troubleshooting steps, and resolutions accurately.</li>
</ul>
<li>Installation &amp; Configuration:</li>
<ul>
<li>Set up and deploy new workstations, laptops, and other IT equipment.</li>
<li>Install and configure software, drivers, and system updates.</li>
<li>Join systems to domains, apply group policies, and ensure compliance with IT standards.</li>
</ul>
<li>Maintenance &amp; Upkeep:</li>
<ul>
<li>Perform routine maintenance on desktops and laptops (e.g., updates, cleanups).</li>
<li>Manage antivirus and endpoint protection tools.</li>
<li>Monitor performance and proactively address potential issues.</li>
</ul>
<li>User Support &amp; Training:</li>
<ul>
<li>Provide basic user training on hardware/software use and IT best practices.</li>
<li>Assist users with account setup, password resets, and access permissions.</li>
</ul>
<li>Asset &amp; Inventory Management:</li>
<ul>
<li>Track hardware and software inventory using asset management tools.</li>
<li>Maintain accurate records of assigned equipment and software licenses.</li>
</ul>
<li>Network &amp; Connectivity Support:</li>
<ul>
<li>Assist with troubleshooting LAN, WAN, and VPN connectivity issues.</li>
<li>Support printer and network resource configuration.</li>
<li>Coordinate with network administrators or other IT staff for complex issues.</li>
</ul>
<li>Security &amp; Compliance:</li>
<ul>
<li>Adhere to IT security policies and procedures.</li>
<li>Escalate suspicious activity or security incidents to appropriate teams.</li>
</ul>
</ul>
Experience:
<ul>
<li>1–3 years of experience in a desktop support, helpdesk, or similar IT role.</li>
<li>Experience with enterprise IT environments and support tools.</li>
<li>Associate's or Bachelor's degree in Computer Science, Information Technology, or related field (preferred).</li>
<li>Industry certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or Apple Certified Support Professional are a plus.</li>
</ul>
Skills and Abilities: 
<ul>
<li>Proficiency in supporting Windows systems.</li>
<li>Familiarity with Active Directory, Microsoft Exchange, and Office 365.</li>
<li>Knowledge of networking basics: IP, DNS, DHCP, VPN.</li>
<li>Hands-on experience with remote support tools (e.g., TeamViewer, Remote Desktop, SCCM, JAMF).</li>
<li>Understanding of ITIL practices and ticketing systems (e.g., ServiceDesk Plus, Zendesk, Jira).</li>
<li>Strong problem-solving and analytical skills.</li>
<li>Excellent written and verbal communication.</li>
<li>Ability to work independently and within a team.</li>
<li>Strong customer service orientation.</li>
<li>Detail-oriented and organized.</li>
</ul>
Bollinger is an equal opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals, and without regard to sexual orientation and gender identity
 Powered by ExactHire:184044

<h3>Job Description</h3>
Job Description
Our ideal Help Desk Analyst is a proactive problem-solver dedicated to keeping our systems running smoothly. You will manage incoming support requests, from documentation to resolution, ensuring our end-users are empowered to focus on their work. This role involves both remote troubleshooting and providing in-person, desktop-level assistance.
Salary range $42,000-$56,000 highly dependent on experience.
WHAT YOU’LL DO ON THE A-TEAM:
<ul>
<li>Evaluate documented resolutions and analyze trends for ways to prevent future problems.</li>
<li>Configures and installs computer hardware which includes desktops, laptops, monitors, thin clients, printers, peripherals, etc.</li>
</ul>
<ul>
<li>Repairs and upgrades computer hardware which includes desktops, printers, thin-clients, peripherals, etc.</li>
<li>Troubleshoots software related problems including operating systems, general and specialized business applications.</li>
<li>Install and configure software on desktops, laptops, and virtual machines.</li>
<li>Recommends improvements and modifications to desktop, laptop, server, network and data storage systems.</li>
<li>Installs, maintains, and troubleshoots Microsoft Windows desktop and server operating systems.</li>
<li>Assists in cabling infrastructure (copper &amp; fiber), telephony, and virtual desktop installation.</li>
<li>Assists in training staff to use computer systems.</li>
<li>Performs related tasks as required.</li>
<li>Test fixes to ensure the problem has been adequately resolved.</li>
<li>Perform post-resolution follow-ups to help requests.</li>
<li>Develop help sheets and frequently asked questions lists for end users.</li>
</ul>
WHAT YOU’LL NEED:
<ul>
<li>Good understanding of the organization’s goals and objectives.</li>
<li>Exceptional written and oral communication skills.</li>
<li>Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.</li>
<li>Strong documentation skills.</li>
<li>Ability to conduct research into a wide range of computing issues as required.</li>
<li>Ability to absorb and retain information quickly.</li>
<li>Ability to present ideas in user-friendly language.</li>
<li>Highly self-motivated and directed.</li>
<li>Proven analytical and problem-solving abilities.</li>
<li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li>
<li>Exceptional customer service orientation.</li>
<li>Experience working in a team-oriented, collaborative environment.</li>
<li>Associate degree (AA/BS) from an accredited college or university in Computer Science or Information Technology.</li>
<li>One (1) year of experience in performing technical support activities, computer hardware and peripheral repair, network and software troubleshooting, firewall\security administration, and end user support.</li>
<li>A comparable amount of training and experience may be substituted for the minimum qualifications.</li>
</ul>
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Frequent sitting.</li>
<li>Frequent use of hands to type, finger, handle, grasp or touch objects and tools.</li>
<li>Frequently is required to talk or listen.</li>
<li>Occasional standing, walking, climbing, kneeling, squatting, stooping, crouching, crawling, twisting, bending, reaching.</li>
<li>Occasionally lift and/or move up to 25 pounds.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.</li>
</ul>
WHAT WE OFFER:
<ul>
<li>Health, Dental &amp; Vision Insurance</li>
<li>Paid time off</li>
<li>10 paid holidays</li>
<li>Company paid life insurance policy</li>
<li>3% 401(K) company contribution</li>
<li>Employee assistance program</li>
<li>TelaDoc services</li>
<li>Referral and Sign-on bonuses available for eligible employees</li>
</ul>
Arandell is proud to be an equal-opportunity employer and values diversity. Arandell does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Arandell also prohibits harassment of applicants and employees based on these protected categories.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst to provide top-notch technical support and troubleshooting assistance to end-users in Pittsburgh, Pennsylvania. This role requires a proactive individual with expertise in resolving service desk tickets and managing Windows-based systems. As this is a long-term contract position, it offers stability and the opportunity to contribute to a collaborative, detail-oriented environment. Responsibilities: • Respond promptly to service desk tickets and provide effective resolutions to technical issues. • Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory. • Assist users with basic system troubleshooting and maintenance tasks. • Ensure system configurations and updates comply with organizational policies. • Maintain detailed records of support requests and resolutions. • Collaborate with team members to improve service desk processes and user satisfaction. • Provide guidance and training to end-users on system usage and best practices. • Perform routine checks to identify and address potential technical vulnerabilities. • Support organizational compliance by assisting with necessary background and child abuse clearances. • Monitor system performance and report any anomalies to the relevant teams.• Proficiency in Active Directory and Microsoft Windows environments. • Strong knowledge of Windows 10 operating system. • Experience with basic troubleshooting and resolving technical issues. • Familiarity with managing and responding to service desk tickets. • Ability to maintain accurate documentation of support activities. • Excellent communication and interpersonal skills for end-user support. • Willingness to complete fingerprinting, background checks, and child abuse clearances. • Previous experience in a help desk or technical support role is preferred.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team in Agawam, Massachusetts. This part-time, onsite role offers the opportunity to provide technical support, troubleshoot issues, and deliver excellent customer service. As a Contract-to-permanent position, this role requires occasional travel to other locations, with all travel time reimbursed. Responsibilities: • Diagnose and resolve client login issues efficiently, ensuring minimal downtime. • Provide technical support for Microsoft 365 Suite, Active Directory, and Windows 10/11 operating systems. • Apply effective troubleshooting methodologies to identify and address hardware and software problems. • Assist with VoIP system setup and maintenance to ensure seamless communication. • Participate in company activities and special projects as directed by management. • Maintain accurate documentation of issues, resolutions, and system updates. • Deliver exceptional customer service while managing time effectively to prioritize tasks. • Act as a self-starter, taking initiative to resolve challenges and improve processes.• At least 1 year of experience in IT support or a related field. • Proficiency in Microsoft 365 Suite and Active Directory. • Familiarity with Windows 10 and 11 operating systems. • Knowledge of troubleshooting techniques for hardware and software issues. • Experience with VoIP systems and communication tools. • Strong customer service skills with attention to detail. • Excellent time management and organizational abilities. • Ability to work independently and demonstrate initiative.

Help Desk Analyst I

<h3>Job Description</h3>
Job DescriptionHelp Desk Analyst *This is a hybrid position with a rotating schedule of 1 week onsite, 1 week remote Description:
<ul>
<li>The Help Desk Analyst is doing call center work. </li>
<li>They are taking calls and helping people on the computer with logins resets and assistance getting through applications and escalating tickets to tier two when necessary. </li>
<li>There is no wiring hooking up or unhooking anything no remote access nothing like that.</li>
<li>The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.</li>
</ul>
 Responsibilities:
<ul>
<li>Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.</li>
<li>Ascertains the nature of problem determine whether problem is caused by hardware such as modem printer cables or telephone or is an application issue and logs in tracking system.</li>
<li>Escalates issues in accordance with defined procedures.</li>
<li>Assists users through problem solving steps.</li>
<li>Uses technical databases to research problems and talks with co-workers to research problem and find solution.</li>
<li>Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.</li>
<li>Assists in coordination of changes upgrades and new products ensuring systems will operate correctly in current and future environment.</li>
<li>Provides accurate and complete answers to general use and administrative environment questions in a timely manner.</li>
<li>Communicates accurate and useful status updates.</li>
<li>Manages and reports time spent on all work activities.</li>
<li>Follows quality standards.</li>
<li>Able to work in a team environment.</li>
<li>Completes assigned tasks.</li>
<li>Strong communication skills both written and spoken.</li>
</ul>
 Required Skills/Knowledge/Experience:
<ul>
<li>Promptly answer help desk phone, Required 3 Years</li>
<li>Promptly respond to help desk emails, Required 3 Years</li>
<li>Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource, Required 3 Years</li>
<li>Perform agency computer repairs, as needed, Required 3 Years</li>
<li>Install software/updates on agency computers as needed, Required 3 Years</li>
<li>Assist senior technical staff as requested with lower-level job tasks such as acquiring data and running reports, Required 3 Years</li>
<li>Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery, Required 1 Years</li>
<li>Create ServiceNow incidents for all phone and email requests, Required 1 Years</li>
<li>Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment, Required 1 Years</li>
</ul>
 Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! &nbsp; #AC

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst to join our team on a contract basis. In this role, you will be responsible for remotely managing and maintaining computer systems, software, and Windows updates to ensure devices remain secure and operational. This position is based in Solon, Ohio, and requires a proactive individual who can troubleshoot issues effectively and provide comprehensive IT support. Responsibilities: • Perform scheduled updates for Windows operating systems, software applications, and computer systems remotely. • Monitor the status of updates and ensure successful installations across organizational devices. • Diagnose and resolve technical issues related to update failures or system errors. • Collaborate with end users to minimize disruptions during maintenance activities. • Maintain detailed documentation of updates, patches, and system changes in accordance with company standards. • Adhere to IT policies and security protocols while managing system updates. • Provide prompt support for IT-related issues and escalate complex problems to senior staff when necessary. • Utilize tools like Active Directory and service desk ticketing systems to manage tasks efficiently. • Implement basic troubleshooting techniques to address user concerns. • Ensure all devices meet compliance standards for security and functionality.• Proven experience in IT support, preferably in a remote environment. • Strong understanding of Windows 10 operating systems and software deployment processes. • Proficiency in tools such as Active Directory and service desk ticketing systems. • Excellent problem-solving skills and the ability to work independently. • Effective communication skills to interact with team members and end users. • Familiarity with basic troubleshooting techniques for hardware and software. • Detail-oriented with an ability to manage multiple tasks simultaneously. • Preferred certifications include CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.

<h3>Job Description</h3>
Job Description
Job ID: 774574
Position: Level 1 Help Desk Analyst&nbsp;
Client: GA DDS&nbsp;
Location: 2206 East View Parkway Conyers, GA 30013
Duration: 14+ Months
LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish highly preferred*
<ul>
<li>Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.</li>
<li>Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.</li>
<li>External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.</li>
</ul>
Job Responsibilities
<ul>
<li>Oversee the daily performance of computer systems and applications.</li>
<li>Answer user inquiries regarding computer software or hardware operation to resolve problems.</li>
<li>Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.</li>
<li>Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.</li>
</ul>
Qualifications:
<ul>
<li>Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.</li>
<li>2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.</li>
<li>Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college</li>
<li>Knowledge of Apple iOS</li>
<li>This position is located at DDS Headquarters in Conyers, Georgia.</li>
</ul>
Company DescriptionNleage Services has been in IT staffing for more than 15 + years. 
<h3>Company Description</h3>
Nleage Services has been in IT staffing for more than 15 + years.

1,558 Help Desk Analyst Jobs