Job Description
Job DescriptionWe are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. This is a long-term contract opportunity where you will play a vital role in ensuring smooth IT operations and resolving technical issues efficiently. The ideal candidate will have a proactive approach to problem-solving and excellent communication skills.
Responsibilities:
• Provide timely and effective support for end-users, addressing technical issues related to hardware, software, and network connectivity.
• Manage and troubleshoot Active Directory accounts, ensuring proper access permissions and security protocols.
• Diagnose and resolve issues with Microsoft Windows operating systems, including Windows 10.
• Handle service desk tickets, prioritizing and escalating issues as necessary to meet resolution timelines.
• Perform basic troubleshooting for system errors, application malfunctions, and other technical problems.
• Maintain accurate and detailed documentation of support activities, resolutions, and system changes.
• Collaborate with other IT team members to implement solutions and improve overall system performance.
• Educate users on best practices and preventive measures to avoid recurring technical issues.
• Conduct regular system checks to ensure optimal functionality and security.
• Support software installations and updates to maintain compatibility and performance.• Minimum of 2 years of experience in a help desk or desktop support role.
• Proficiency in managing and troubleshooting Active Directory accounts.
• Strong knowledge of Microsoft Windows operating systems, particularly Windows 10.
• Ability to effectively handle service desk tickets and prioritize tasks.
• Proven experience in basic troubleshooting for hardware and software issues.
• Familiarity with IT documentation practices and reporting.
• Excellent problem-solving skills and a customer-focused mindset.
• Strong verbal and written communication abilities.