Job Description
Job DescriptionWe are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Jasper, Indiana. In this long-term contract position, you will play a critical role in providing technical support and troubleshooting services to ensure seamless operations. If you have a strong background in resolving IT issues and enjoy helping users navigate technical challenges, we encourage you to apply.
Responsibilities:
• Respond promptly to service desk tickets and provide effective solutions to technical issues.
• Manage user accounts and permissions through Active Directory.
• Troubleshoot and resolve issues related to Microsoft Windows operating systems, including Windows 10.
• Diagnose and repair basic hardware and software problems.
• Assist users with installing and configuring software applications.
• Document technical issues and resolutions to maintain accurate records.
• Collaborate with team members to address complex IT challenges.
• Ensure all systems are functioning efficiently and perform routine maintenance as needed.
• Provide clear and thorough communication to users regarding issue resolution and updates.• Minimum of 3 years of experience in help desk or desktop support roles.
• Proficiency in Active Directory management.
• Strong knowledge of Microsoft Windows operating systems, including Windows 10.
• Demonstrated ability to troubleshoot basic hardware and software issues.
• Familiarity with handling service desk tickets and tracking resolutions.
• Effective communication skills to assist non-technical users.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills to prioritize tasks and manage multiple issues efficiently.