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<h3>Job Description</h3>
Job Description
We all seek out meaningful connections. 
Connecting with our guests is one of the ways we spread the light and warmth of hospitality every day, and it makes our jobs more fun. We want our guests to feel comfortable and at home when they stay at our hotel. When we connect with our guests in positive, meaningful ways, we win their loyalty, and we gain the satisfaction of brightening someone's day.
Are your ready to make a difference and make meaningful connections?
 
Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott. 
 
Property Location: Radisson Hotel Cedar Rapids, IA
 
Essential Duties and Responsibilities
<ul>
<li>Weekends, Holidays as required</li>
<li>AM &amp; PM shifts as required</li>
<li>Must have open availability for morning, evening &amp; weekend shifts as required</li>
<li>Must have at least 1 year of hotel front desk experience</li>
<li>Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly </li>
<li>Registers and processes guests upon arrival and departure</li>
<li>Demonstrates telephone courtesy and professionalism   </li>
<li>Attentively listens to guests and anticipates any additional needs or concerns </li>
<li>Maintains clean and professional appearance of public areas and hotel office   </li>
<li>Uses appropriate selling techniques to maximize revenue and occupancy  </li>
<li>Ensures all guest accounts are complete and accurate</li>
<li>Demonstrates a working knowledge of all services and facilities of the hotel and local area</li>
<li>Complies with the hotel's standard operating procedures and policies</li>
<li>Assists in monitoring and upholding procedures for safety of guests and hotel team members  </li>
<li>Processes departmental reports</li>
<li>Assists team members and other departments as needed to contribute to operational efficiency</li>
<li>Delivers amenities and general assistance to guests as requested</li>
<li>Performs additional responsibilities as assigned by leadership</li>
</ul>
 
Qualifications
<ul>
<li>Strong interpersonal and communication skills</li>
<li>Strong organizational skills and attention to detail</li>
<li>Ability to handle stressful situations with poise and professionalism</li>
<li>Conduct work-related functions in a professional manner </li>
</ul>
MUST BE AVAILABLE EVENINGS AND WEEKENDS. Shifts are typically 3pm to 11pm. 
 Full-time for the right candidate!

Guest Services Rep | Full Time | Radisson Hotel Cedar Rapids, IA

<h3>Job Description</h3>
Job Description
 
JOB SUMMARY:
The Front Desk Agent - performs pre-registration and registration duties for incoming guests. The Front Desk Agent will check guests in and out, make room reservations, and track and report room statuses and rates. The Front Desk Agent must also be available to all guests who need to report a complaint or request a service.
The Night Audit - Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues. Complete and transmit daily management and accounting reports and supporting documents. You will act as hotel system liaison during night hours and perform all Guest Service Representative functions as required; you may assist in booking room reservations; answering hotel phone calls and notifying guests of message. You may also assist with other duties as assigned.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked weekly.
We use email to reach potential candidates who have applied for positions with us. Check your inbox, indeed mail, or junk email folder for emails from us. We also use the telephone. If you have voice mail that’s not set up, please do so to ensure that we can leave a message for you. 
ESSENTIAL JOB FUNCTIONS
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rate. Make an appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make a change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication—input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
Close guest accounts at the time of checkout and ensure guest satisfaction. In the event of dissatisfaction, research and attempts to resolve problems within established guidelines may include turning the problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating, and air conditioning, etc. Remain calm and alert, especially during emergencies and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage, or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when needed.
Perform any related duties as requested by the supervisor/manager.
KNOWLEDGE, SKILLS &amp; ABILITIES
The Hotel may consider an equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
<ul>
<li>Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills, and abilities. High school diploma preferred.</li>
<li>Prior hospitality (hotel) experience is highly preferred.</li>
<li>Attention to detail and strong communication, organizational, and interpersonal skills are important.</li>
<li>Considerable skill in using a calculator and preparing moderately complex mathematical calculations without error.</li>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and help resolve conflicts.</li>
<li>Ability to read, listen, and communicate effectively in English, both verbally and in writing.</li>
<li>Ability to access and accurately input information using a moderately complex computer system.</li>
<li>Hearing and visual ability to observe and detect signs of emergencies.</li>
<li>Hotel experience preferred.</li>
</ul>
EOE/AA/M/F/Vet Disabilities

Front Desk Agent

<h3>Job Description</h3>
Job Description
Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity. We are looking for a Front Desk Receptionist responsible for the specific duties listed below. Your specific duties will include:
<ul>
<li>Greeting visitors in a friendly and professional manner.</li>
<li>Managing the flow of lobby traffic, greeting guests, and alerting employees when visitors arrive.</li>
<li>Maintaining a tidy and orderly reception area and conference room.</li>
<li>Receiving and sorting incoming mail and packages.</li>
<li>Assisting walk-in clients &amp; potential clients with case inquiries &amp; general questions.</li>
</ul>
Specific qualifications for the position include:
<ul>
<li>1-2 years experience working in a Customer Service, Receptionist, or Administrative position in a professional environment is required.</li>
<li>Experience working in a Law Firm is highly preferred.</li>
<li>Bilingual/Spanish preferred.</li>
</ul>
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan. Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today! Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO &amp; Pay Transparency statement, please visit <a href="http://www.workway.com/EEO" target="_blank">http://www.workway.com/EEO</a>. To receive state and federal compliance posters, e-mail <a href="mailto:hr@workway.com" target="_blank">hr@workway.com</a> or call 972.514.1515.
Company DescriptionWorkway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity. 
<h3>Company Description</h3>
Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.

Front Desk Receptionist - Bilingual (Spanish/English)

<h3>Job Description</h3>
Job DescriptionThe Hotel Room Housekeeper will clean, restock, and maintain hotel rooms as assigned.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
 
We use email to reach potential candidates who have applied for positions with us. Be sure to check your junk email folder for emails from us. We also use the telephone. If you have voice mail that’s not set up, please do so to ensure that we can leave messages for you. If your voicemail is full, please create space for new messages.
 
Duties/Responsibilities:
<ul>
<li>Receives a list of assigned rooms from the manager and prioritizes rooms requesting early cleaning.</li>
<li>Check the inventory of the cleaning cart and add any necessary supplies.</li>
<li>Knocks and announces self before entering the room; return at a later time if rooms are occupied.</li>
<li>Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.</li>
<li>Neatly makes beds and stocks towels, washcloths, and hand towels according to policies.</li>
<li>Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel policies.</li>
<li>Wipes surfaces in the room and cleans mirrors.</li>
<li>Vacuums floors and removes trash.</li>
<li>Check complimentary coffee, snacks, and toiletry supplies in the room, restocking according to the provided hotel checklist and policy.</li>
<li>Ensures the room meets hotel standards with a final walkaround.</li>
<li>Notifies supervisor of room availability and reports any suspicious activity to security.</li>
<li>Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in the laundry room as needed.</li>
<li>Notifies the maintenance department of needed maintenance or repairs.</li>
<li>Takes found items to designated lost and found area if the guest has checked out.</li>
<li>Performs other related duties as assigned.</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Detail-oriented and thorough.</li>
<li>Ability to remain discreet and respect the privacy of guests.</li>
<li>Ability to perform consistent work to the highest of standards.</li>
<li>Ability to interact with guests in a pleasant, friendly way.</li>
</ul>
Education and Experience:
<ul>
<li>Sufficient education and literacy are needed to identify and read product labels and to communicate with guests about job-related needs.</li>
<li>Ability to read, write, speak, understand, and communicate in basic English preferred.</li>
</ul>
Physical Requirements:
<ul>
<li>Prolonged periods of standing and walking and frequently pulling, pushing, and bending.</li>
<li>Must be able to lift to 15 pounds at times.</li>
<li>Willingness to work a rotation seven-day work cycle with occasional afternoon shifts.</li>
</ul>
EOE/AA/M/F/Vet Disabilities

Room Attendant

<h3>Job Description</h3>
Job Description
BUTLER
ABOUT THE PRIORY HOSPITALITY GROUP
Among its other holdings, Priory Hospitality Group owns and operates the Priory Hotel and Grand Hall at the Priory on Pittsburgh's North Shore and Mansions on Fifth. The Priory Hospitality Group is Pittsburgh's premier owner, operator and developer of independent hotels and event spaces.
The Priory Hotel is a boutique 42-room hotel in Downtown Pittsburgh on the city's North shore.
Pittsburgh's Grand Hall at the Priory is Western Pennsylvania's most historic event venue.
Mansions On Fifth Hotel is a boutique luxury hotel in Pittsburgh's East End. Located in Shadyside, just minutes from the University of Pittsburgh and Oakland.
 JOB DUTIES
Butler
The Butler will be responsible for assisting with the overall guest experience as well as tending to the general upkeep of The Priory Hotel. While interacting with guests and staff, the Butler must maintain the utmost professionalism, politeness, and warmth. Presentability is essential and must meet the standards of dress and cleanliness set forth by the hotel. Previous experience in the luxury hotel industry is preferred. The Butler must also be up to date with hotel events and functions in order to better answer questions and serve guests, even regarding items not directly related to the position.
Responsibilities
<ul>
<li>Tidying hallways, lobbies, and other public hotel spaces to maintain presentability</li>
<li>Liaise with other departments to ensure seamless guest experiences</li>
<li>Coordinate in-room dining, unpacking/packing, and special requests</li>
<li>Significant amount of physical capability is required to perform job duties; this includes transporting heavy luggage between the lobby and guest rooms</li>
<li>On a regular basis, the Butler may be asked to assist with the general cleaning of the hotel such as mopping, vacuuming and dusting</li>
<li>Availability to work flexible hours, including weekends and holidays</li>
<li>Adhere to all policies laid out within the Priory Hospitality Group Employee Handbook</li>
<li>Complete all tasks assigned by manager or owners with an emphasis on quality and timeliness</li>
</ul>
The Priory Hospitality Group is an Equal Opportunity Employer. This job posting will close in 30 days, applications will be kept on file for 1 year.

Butler

<h3>Job Description</h3>
Job DescriptionBE A PART OF OUR SUCCESS! 
<ul>
<li>Educational Assistance with DeVry University with complimentary laptop**</li>
<li>Immediate Family Members are also eligible</li>
<li>Competitive Pay with Service Award Incentive</li>
<li>Get paid daily through Daily Pay!</li>
<li>Comprehensive Health Benefits including Medical, Dental, Vision, and more!***</li>
<li>401(k) retirement savings with company match</li>
<li>Flexible Schedule</li>
<li>All you can eat pancakes + meal discounts!</li>
<li>Employee Discount Program</li>
<li>Development Pathway: Step by step process to grow your career</li>
<li>3 College Credits hours for completing manager training****</li>
</ul>
 Founded in 1958, Perkins operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant &amp; Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value. Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! Position Description As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment. Responsibilities: 
<ul>
<li>Ensures that all guests are properly greeted, seated, and served.</li>
<li>Accountable for proper resolution of all guest complaints.</li>
<li>Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.</li>
<li>Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.</li>
<li>Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness. </li>
<li>Trains employees during shift to guarantee proper and productive performance.</li>
<li>Takes responsibility and verifies that all menu items are prepared and served according to standards.</li>
<li>Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.</li>
<li>Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.</li>
<li>Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the units sales and profits through consistent guest satisfaction and cost controls.</li>
</ul>
Qualifications: 
<ul>
<li>Basic skills such as sanitation, safety, and customer service taught through in-house training</li>
<li>Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register</li>
<li>Must be able to communicate clearly</li>
<li>Must be able to coordinate multiple tasks simultaneously</li>
</ul>
Physical Requirements / Environment / Work Conditions: 
<ul>
<li>Must have high level of mobility/flexibility</li>
<li>Must be able to work irregular hours under heavy stress/pressure during peak times</li>
<li>Must possess a high level of coordination</li>
<li>Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet</li>
<li>Must be able to fit through an opening 30 wide</li>
<li>Requires frequent reaching, bending, pushing and pulling</li>
<li>Exposure to heat, steam, smoke, cold and odors</li>
<li>Requires continual standing and walking</li>
</ul>
 Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.

Service Leader-hourly night supervisor

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Competitive Hourly Pay</li>
<li>Career Growth Opportunities&nbsp;</li>
<li>Fun and Energetic Environment&nbsp;</li>
<li>Discount on Products and Services&nbsp; </li>
</ul>
Job SummaryImmediate part -time front desk receptionist/concierge position available for a friendly, welcoming individual to join our team!&nbsp; As the receptionist/concierge for our busy spa, you will be the first point of contact for our guests. You will greet customers as they arrive, book appointments, answer phone calls, handle small admin. duties, as well as attend to the needs of customers throughout their wellness visits. The ideal candidate has a cheerful, eager disposition, excellent communication, and computer skills, and is capable of multitasking. &nbsp; This is a great hands-on opportunity for a organized, efficient person in a healing, professional environment prior customer service/hospitality experience. &nbsp; Hours needed are Fridays 1pm-close and Mondays 8:30-1pm. Additional hours may be available for flexible individual schedules on Thursdays and/or vacation coverage throughout the summer. Serious Inquiries only.&nbsp; Job Summary&nbsp; Immediate front desk receptionist part-time job position availableat Insideout Health &amp; Wellness located in Wenham,&nbsp; Mass. Insideout is a well-established, growing center serving the health and wellness needs of our local community through alternative therapies. We are looking for a team-oriented, organized and eager individual to help with front desk, small administrative duties and office management. The ideal candidate would be computer savvy and have prior customer service/hospitality experience. Responsibilities 
<ul>
<li>All front desk duties, office management and providing superior customer service</li>
<li>Answering phones and booking appointments through our POS system</li>
<li>Taking payments</li>
<li>Educating clients and answering questions about treatments, modalities</li>
<li>Providing any customer service as needed for clients and practitioners</li>
<li>Maintain the aesthetic of the center in terms of light cleaning (vacuuming/sweeping, dusting, and disinfecting frequently touched surfaces)</li>
<li>Maintain inventory</li>
<li>Updating the database and maintaining records</li>
<li>Running errands&nbsp;</li>
<li>Expand our presence in the community thru social media marketing</li>
<li>Assisting with other advertising/marketing avenues</li>
<li>Problem solving in daily operations</li>
</ul>
 Requirements 
<ul>
<li>Comfortable working both Independently and as part of a Team</li>
<li>Social and Positive Attitude</li>
<li>Outstanding Work Ethic</li>
<li>Customer Service Experience</li>
<li>Strong Communication Skills</li>
<li>Marketing/Sales Experience</li>
<li>Ability to Multi-task and learn software quickly</li>
<li>Must be Reliable and Self-motivated&nbsp;</li>
<li>Like-minded in Living a Healthy Lifestyle</li>
<li>Must be able to stand for long periods, reach, bend, squat, and use hands and fingers for various duties.</li>
<li>Must have experience typing efficiently</li>
<li>Experience in a spa setting or similar business</li>
</ul>
 Qualifications
<ul>
<li>Previous marketing/sales experience desired</li>
<li>Exceptional communication skills</li>
<li>Familiarity with common computer programs such as the Microsoft Office suite and Adobe suite</li>
<li>Experience using Booker POS program desired</li>
</ul>
 Responsibilities&nbsp;
<ul>
<li>Greet guests as they arrive at the spa</li>
<li>Answer phone calls and schedule appointments</li>
<li>Assist with maintaining a clean and inviting environment</li>
<li>Provide general customer service and attend to the needs of customers throughout their services </li>
</ul>
Qualifications
<ul>
<li>Two or more years of customer service experience is preferred</li>
<li>Previous experience as a receptionist is preferred</li>
<li>Excellent communication skills with a focus on customer service</li>
<li>Strong work ethic and positive attitude</li>
<li>Familiar with computers and scheduling software</li>
<li>Excellent multi-tasking skills </li>
</ul>

Front Desk Spa Receptionist

<h3>Job Description</h3>
Job Description
Quality Inn &amp; Suites By The Parks in Kissimmee has created a new standard for customer service and excellence in the hospitality industry. Our property delivers comfort and convenience to both professional and leisure travelers while offering the modern amenities and atmosphere that are expected by seasoned clientele.
Quality Inn &amp; Suites By The Parks in Kissimmee is seeking a results-driven Hotel Sales Manager to lead and manage the sales efforts for our two hotel properties located in Kissimmee and Ocala, Florida. This dual-property role requires a strategic and hands-on professional who can drive revenue, develop strong client relationships, and maximize occupancy and rate growth across both locations.
If you are a motivated and reliable individual with the required experience, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your qualifications and interest in the position.
Responsibilities:
<ul>
<li>Develop and implement strategic sales plans to achieve revenue goals for both properties.</li>
<li>Actively pursue new business opportunities in corporate, group, government, and leisure segments.</li>
<li>Manage existing client relationships and conduct regular property tours and sales presentations.</li>
<li>Analyze market trends, competitor performance, and customer feedback to identify new business strategies.</li>
<li>Prepare and present weekly, monthly, and quarterly sales reports to leadership.</li>
<li>Attend trade shows, networking events, and local business functions to promote brand awareness.</li>
<li>Collaborate with operations and revenue management teams to ensure alignment between sales efforts and service delivery.</li>
<li>Maintain accurate and up-to-date records within hotel sales systems.</li>
<li>Welcome groups and executive clients at the Properties.</li>
<li>Other duties as required.</li>
</ul>
Qualifications:
<ul>
<li>Degree or Certification in Hospitality, Business, or a related field preferred.</li>
<li>2 + years of hotel sales experience; multi-property or regional sales experience is a plus.</li>
<li>Strong understanding of the Central Florida hospitality market.</li>
<li>Proven track record of meeting or exceeding sales goals.</li>
<li>Excellent communication, negotiation, and organizational skills.</li>
<li>Proficiency with hotel sales systems.</li>
<li>Willingness and ability to travel regularly between Kissimmee and Ocala.</li>
</ul>
Benefits:
<ul>
<li>Health Insurance Options</li>
<li>Paid Time Off</li>
<li>Travel discounts</li>
<li>Competitive salary with performance incentive</li>
<li>Travel reimbursement between properties</li>
</ul>
Join our team and help shape the success of two thriving hotels in two of Florida’s most vibrant markets!

Quality Inn & Suites Kissimmee Hiring Sales Manager

<h3>Job Description</h3>
Job Description
9:00am - 4:00pm Monday through Friday with rotating weekends
At Inspirations of Mount Washington, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When you join Inspirations of Mount Washington, you become an integral part of a team that values making a positive difference every single day. If you are driven by empathy and excellence, we invite you to bring your talents to our welcoming community.
Full-time benefits include:
<ul>
<li>PTO (Paid Time Off) and Holiday Pay: Take advantage of paid time off to maintain a healthy work-life balance.</li>
<li>Daily pay: Get paid daily, providing you with financial flexibility and control over your earnings.</li>
<li>Health/Dental Insurance</li>
<li>401K with employer match: Plan for your financial future with our 401k program.</li>
<li>Life Insurance: Company paid life insurance</li>
<li>Short and long-term disability: Financial security while you recover from an injury that puts you out of work</li>
<li>Referral Bonuses: Refer qualified candidates and earn rewards</li>
<li>Tuition Reimbursement: Invest in your education with our support</li>
<li>Employee Assistance Program: Connecting our employees with resources for handling personal challenges</li>
</ul>
Summary of Duties of the Customer Experience Specialist
The Customer Experience Specialist provides clerical support; organize and maintain resident, personnel, marketing, maintenance, and resource files. The Customer Experience Specialist answers telephones, greets guests, and responds to residents' requests and assist in coordination of services to residents. The Customer Experience Specialist assists in providing services to residents, families, and guests.
Essential Functions of the Customer Experience Specialist
<ul>
<li>Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary.</li>
<li>Receive visitors, having them sign registers, and routing them as appropriate.</li>
<li>Provide information and assistance to residents coming and going, activities, and signing out when they leave the community.</li>
<li>Assist the Wellness Director as needed with resident’s doctors’ appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time.</li>
<li>Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs; Receive and distribute mail as needed.</li>
<li>Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked.</li>
<li>Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointment, and calling vendors, as requested by supervisor.</li>
<li>Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping.</li>
<li>Assist with recruitment activities by placing ads, screening applicants, check references, scheduling physicals, and scheduling interview appointments, as requested by supervisor.</li>
<li>Maintain inventories of supplies; Assist in ordering supplies approved by the supervisor.</li>
<li>Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety.</li>
<li>Performs other related duties as assigned by supervisor.</li>
</ul>
Non-Essential Functions of the Customer Experience Specialist
<ul>
<li>Supports and participates in the resident centered activity programs.</li>
<li>Participates in projects or committees as assigned.</li>
<li>Attends all associate meetings including in-service education and associate functions, as requested by supervisor.</li>
<li>Assists in a variety of tasks involving residents as assigned.</li>
</ul>
Knowledge, Skills, Abilities, and Experience
<ul>
<li>High School Diploma or GED at a minimum.</li>
<li>Experience in general office procedures, computers; Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment.</li>
<li>Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents.</li>
<li>Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected.</li>
<li>One year of office or hospitality experience preferred.</li>
<li>Good grammatical and writing skills, proficient with email process and etiquette.</li>
<li>Ability to read, write, and speak English.</li>
<li>Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents.</li>
<li>Be free of communicable disease.</li>
<li>Completion of drug testing and criminal record background check upon hire and upon request of supervisor.</li>
<li>Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.</li>
<li>Adhere to and carry out all policies and procedures.</li>
<li>Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel.</li>
</ul>
There is no greater way to elevate your career than by contributing your passion and skill to a senior living community. Grace Management, Inc. is committed to helping nurture a sense of belonging by helping you grow professionally. The quality of our communities is determined by the quality of our employees.

Customer Experience Specialist/Front Desk

<h3>Job Description</h3>
Job Description
Now Hiring: Lead Hostess – Dukes Roadhouse Location: Maricopa, Arizona Employment Type: Full-Time Compensation: Competitive Pay + Benefits
Join the Front of House Leadership Team at Dukes Roadhouse
Dukes Roadhouse is seeking a highly motivated, experienced Lead Hostess to join our team. This role is ideal for someone who is passionate about hospitality, thrives in a fast-paced environment, and is ready to take the next step in their career by leading a dynamic front-of-house team.
As the first point of contact for our guests, the Lead Hostess plays a crucial role in setting the tone for the dining experience. We’re looking for someone with prior hosting experience who can lead by example, provide exceptional service, and contribute to a positive and professional team atmosphere.
Key Responsibilities:
<ul>
<li>
Greet and welcome guests with professionalism and enthusiasm
</li>
<li>
Manage reservations, seating charts, and waitlists using restaurant systems
</li>
<li>
Oversee and support the host team, ensuring smooth guest flow and timely seating
</li>
<li>
Train and mentor new hosts and hostesses
</li>
<li>
Handle guest inquiries, complaints, and special requests with tact and efficiency
</li>
<li>
Collaborate with servers, bartenders, and management to maintain an organized and enjoyable dining environment
</li>
</ul>
What We Offer:
<ul>
<li>
Competitive Pay – We value your experience and leadership
</li>
<li>
Paid Training – Comprehensive onboarding to set you up for success
</li>
<li>
Employee Benefits – Health benefits, employee discounts, and more
</li>
<li>
Career Growth Opportunities – Advancement potential within a growing hospitality group
</li>
<li>
Supportive, Team-Oriented Culture – A workplace where your contributions are recognized and respected
</li>
</ul>
Qualifications:&nbsp;
<ul>
<li>
Previous hosting experience is required (minimum 1 year preferred)
</li>
<li>
Experience with Toast and SpotOn systems
</li>
<li>
Strong communication and leadership skills
</li>
<li>
Ability to stay composed and organized in a high-volume setting
</li>
<li>
A genuine passion for guest service and hospitality
</li>
<li>
Availability to work evenings, weekends, and holidays as needed
</li>
</ul>
Ready to Step Into a Leadership Role?
We’d love to meet you! Bring your hospitality expertise and positive energy to Dukes Roadhouse and help us continue delivering memorable guest experiences.
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Apply with your resume today! <a href="https://www.dukesroad.house/jobapplications" target="_blank">https://www.dukesroad.house/jobapplications</a>
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