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<h3>Job Description</h3>
Job Description
⸻
Job Summary:
We are seeking a reliable, friendly, and flexible Front Desk &amp; Property Support Associate to help ensure our extended stay hotel runs smoothly and efficiently. This role is a hybrid position involving front desk duties, light maintenance coordination, housekeeping support, and property marketing. Ideal candidates will be self-starters who thrive in a dynamic environment and enjoy working with people.
⸻
Key Responsibilities:
Front Desk Operations (Primary): &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Greet guests and visitors with a warm, professional attitude &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Manage reservations, check-ins, and check-outs using property management software &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Handle guest inquiries, requests, and concerns in a timely, courteous manner &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Maintain accurate records of payments, room availability, and guest information &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Ensure lobby and front office areas are clean and welcoming at all times
Property Operations &amp; Support: &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Perform or coordinate basic property maintenance tasks (changing light bulbs, checking HVAC filters, etc.) &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Support housekeeping with room inspections, linen restocking, and light cleaning as needed &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Report maintenance issues to the appropriate personnel and follow up to ensure timely resolution &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Monitor property for cleanliness, safety, and functionality
Marketing &amp; Promotion (During Down Time): &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Help create and distribute marketing materials for local businesses, travelers, and online platforms &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Take and post photos/videos of the property to online listings and social media &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Assist in managing online listings (OTA platforms, Google, social media) &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Monitor local events and collaborate with local partners to drive bookings &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Support reputation management by encouraging guest reviews and responding to feedback
⸻
Qualifications: &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;High school diploma or equivalent (Associate’s degree or hospitality training a plus) &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;1+ year experience in customer service, hospitality, or front desk role &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Basic knowledge of building maintenance and cleaning standards &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Comfortable with computers and reservation software (training provided) &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Strong organizational skills and the ability to multitask &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Excellent communication skills and professional appearance &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Must be dependable, punctual, and able to work with minimal supervision &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Ability to lift up to 30 lbs and assist with light physical tasks
⸻
Schedule &amp; Compensation: &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Schedule: Flexible; includes weekends and some holidays &nbsp;&nbsp; &nbsp;•&nbsp;&nbsp; &nbsp;Pay: Competitive hourly rate based on experience + performance bonuses
⸻
Why Join Us?
As part of a small, dedicated team, you’ll have the opportunity to make a real impact on the guest experience and property success. If you enjoy variety in your work, take pride in maintaining a clean and welcoming environment, and have a customer-first mindset, we’d love to meet you.

Front Desk Manager

<h3>Job Description</h3>
Job Description
Healthcare Operations Coordinator (Front Desk Supervisor)
Targeted experience:&nbsp;
<ul>
<li>
Prior experience in the healthcare field
</li>
<li>
Minimum of 2 recent years in a supervisor or manager level position
</li>
</ul>
Location: Gilbert, AZ 85233 (ONSITE)
Compensation: $20 - $22 per hour
Schedule: Monday - Friday, 8:00 am to 5:00 pm
Responsibilities:
<ul>
<li>
Oversee the day-to-day operations of the healthcare facility, including managing staff schedules, coordinating patient care, and monitoring the overall quality of services provided.
</li>
<li>
Performs research and analysis, implements payer specific billing policies and collections follow up
</li>
<li>
Provide leadership and guidance to a team of healthcare professionals.
</li>
<li>
Ensure compliance with all regulatory and accreditation requirements.
</li>
<li>
Develop and implement policies and procedures to ensure efficient and effective operations.
</li>
<li>
Collaborate with other healthcare professionals to ensure high-quality patient care and outcomes.
</li>
<li>
Ensure timely and accurate documentation of all patient care and related activities.
</li>
<li>
Monitor staffing levels and adjust as needed to ensure adequate coverage.
</li>
</ul>
Requirements:
<ul>
<li>
Prior experience in the healthcare field
</li>
<li>
Minimum of 2 recent years in a supervisor or manager level position
</li>
<li>
2 years in a lead or supervisor level position
</li>
<li>
Bachelor's degree in healthcare management or related field preferred
</li>
<li>
Strong leadership and management skills
</li>
<li>
Excellent organizational and communication skills
</li>
<li>
Knowledge of healthcare regulations and accreditation requirements
</li>
<li>
Ability to work effectively in a fast-paced environment
</li>
</ul>
 Pay Details: $20.00 to $22.00 per hour Search managed by: Katherine Geanetta Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

Front Desk Supervisor

<h3>Job Description</h3>
Job Description
What Makes a McKibbon Hotel Front Desk Night Auditor?&nbsp;
The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm -7am. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.&nbsp;
A Day in the Life:&nbsp;
<ul>
<li>Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.&nbsp;</li>
<li>You will maintain positive guest relations at all times.&nbsp;</li>
<li>You will resolve guest complaints and ensure guest satisfaction.&nbsp;</li>
<li>You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.&nbsp;</li>
<li>You will process all guest check-ins, and verify registration information with the guest.&nbsp;</li>
<li>You will handle overbooked or 'walked' guests.&nbsp;</li>
<li>Night auditor will accept and record wake-up call requests.&nbsp;</li>
<li>You will communicate pertinent guest information to designated departments/personnel&nbsp;&nbsp;</li>
<li>You will resolve discrepancies on the room status report with housekeeping.&nbsp;</li>
<li>You will train with and learn Food and Beverage operations to fill in as needed.&nbsp;</li>
</ul>
Job Requirements:&nbsp;
<ul>
<li>Previous experience working as a front desk agent or in a similar role&nbsp;</li>
<li>A high school diploma or equivalent vocational training certificate&nbsp;</li>
<li>Experience working at a hotel establishment (highly desired)&nbsp;</li>
<li>Flexible schedule to work 11pm to 7am shifts&nbsp;</li>
<li>Proficiency with computers&nbsp;</li>
<li>Basic math skills&nbsp;</li>
<li>Ability to provide excellent customer service and maintain consistent professional demeanor&nbsp;</li>
<li>The ability to input and access information in the property management system and/or points-of-sale system&nbsp;</li>
<li>Great verbal and written communication skills The ability to create a fun and supportive working environment&nbsp;</li>
</ul>
 
Perks &amp; Benefits Beyond the Basics:&nbsp;
 
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:&nbsp;
Full Time Associates:&nbsp;&nbsp;
<ul>
<li>Comprehensive benefits package including medical, dental, and vision &nbsp;</li>
<li>Life insurance&nbsp;</li>
<li>Pet Insurance</li>
<li>Short and long-term disability&nbsp;</li>
<li>Paid time off and holidays&nbsp;</li>
<li>Tuition assistance&nbsp;</li>
</ul>
Financial &amp; Occupational Wellness: All Associates&nbsp;
<ul>
<li>Competitive Compensation with incentives&nbsp;(incentives vary by position)</li>
<li>401K Savings Plan with 50% matching funds </li>
<li>Associate referral program&nbsp;</li>
<li>Brand and company training classes, workshops and conferences for career growth and development (varies by position)</li>
<li>Wellbeats APP to support physical and mental wellness</li>
</ul>
 
Personal Wellness:&nbsp;All Associates
<ul>
<li>Fundraising matching funds program&nbsp;</li>
<li>Team volunteer opportunities&nbsp;</li>
<li>24/7 chaplain services&nbsp;</li>
<li>Exclusive hotel rate discounts&nbsp;</li>
</ul>
 
Any state specific holiday, vacation or benefit requirements will apply

Hotel Night Auditor

<h3>Job Description</h3>
Job DescriptionWant to work at Americas BEST day spa? Ready to do what you love? Ready to make a difference and be an important part of our Team? Come join The Woodhouse Day Spas, voted Americas best day spa in 2012 and 2013 by American Spa Magazine! We are hiring for Full Time and Part Time Spa Concierge. At The Woodhouse, we value our team members and strive for excellence with every guest experience. Share with us your unique talents and professionalism and in return, we will train you in The Woodhouse Way providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the wayas you excel and grow in your talents, opportunity will follow you. The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our companys mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today! Our spa concierge... Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go! More specifically, our fabulous Spa Concierge: 
<ul>
<li>Provides personal attention from the time the guest walks though the door</li>
<li>Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience</li>
<li>Answers the phone with a smile each and every time</li>
<li>Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience</li>
<li>Remembers the small things that make The Woodhouse special--the guests favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries</li>
<li>Serves as back up for the leadership team, you always make sure things are running smoothly.</li>
</ul>
Woodhouse Perks include: 
<ul>
<li>Competitive Pay and Incentive programs</li>
<li>Health insurance stipend for full time employees</li>
<li>Paid vacations for full time employees</li>
<li>Generous discounts and opportunities to enjoy services and products</li>
<li>The Woodhouse Way paid training program</li>
<li>Working in a new state of the art facility</li>
</ul>
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.

Front Desk Receptionist at The Woodhouse Day Spa Leesburg

<h3>Job Description</h3>
Job Title: Guest Services - Nissan Stadium
Company: BEST Crowd Management
Location: Nashville, TN
Pay: 17 / hr
Job Type: Part-time
Summary:
Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff Member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and creating memorable experiences for event attendees. We are seeking enthusiastic, reliable individuals who are passionate about delivering outstanding customer service.
Responsibilities:
<ul>
<li>Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.</li>
<li>Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.</li>
<li>Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.</li>
<li>Answer questions and provide information about the event, facilities, and amenities to guests.</li>
<li>Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.</li>
<li>Address guest inquiries, complaints, or issues promptly and professionally.</li>
<li>Collaborate with event staff, vendors, and team members to ensure smooth event operations.</li>
<li>Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.</li>
<li>Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.</li>
</ul>
Requirements:
<ul>
<li>Be at least 18 years old (age requirements may vary depending on local regulations).</li>
<li>Hold a high school diploma or equivalent (some college education is preferred).</li>
<li>Previous experience in customer service, hospitality, or event-related roles is advantageous.</li>
<li>Excellent communication and interpersonal skills to interact effectively with diverse individuals.</li>
<li>Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.</li>
<li>Flexibility to work evenings, weekends, and holidays based on event schedules.</li>
<li>Physical stamina to stand, walk, and engage in physical activities for extended periods.</li>
<li>Demonstrated reliability, punctuality, and a strong work ethic.</li>
</ul>
Benefits:
<ul>
<li>Enjoy competitive pay based on your experience and qualifications.</li>
<li>Take advantage of opportunities for career growth and advancement within the company.</li>
<li>Enhance your skills and knowledge through training and development programs.</li>
<li>Benefit from flexible scheduling options to accommodate your personal needs.</li>
<li>Be part of a positive and supportive work environment that values diversity and inclusion.</li>
</ul>
 
 
Exciting Opportunity at Nissan Stadium – Secure Your Spot for the Future!
We’re looking for dedicated Event Security Staff to join our team at Nissan Stadium in Nashville! This is your chance to be part of some of the biggest concerts, games, and live events in Music City!
But here’s the best part: By joining our team now, you’ll have early access to work at the BRAND-NEW Nissan Stadium set to open in 2027!
Why Apply Now? ✔️ Gain valuable experience working major events at Nissan Stadium. ✔️ Secure priority consideration for roles at the new state-of-the-art Nissan Stadium in 2027. ✔️ Be part of the excitement as we transition into a new era of entertainment and sports in Nashville!
This is more than just a job—it’s an opportunity to be part of history! Don’t wait—apply today and secure your spot for the future!
 
EEOC Statement: It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
License #13265

Guest Services - Nissan Stadium

<h3>Job Description</h3>
Job Description
Room Attendant
 
Position Purpose:
Responsible for the overall cleanliness of assigned room/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards. 
The Benefits of Being Part of OUR Family:
* Medical, Dental and Vision coverage 
* Life Insurance 
* Paid personal time off 
* Leadership and Management Training Programs 
* 401K Retirement Plan 
* A PATH for your future! 
* Discounted room rates 
* A FUN PLACE TO WORK 
* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel &amp; Entertainment and Health &amp; Wellness programs. 
 
EXAMPLE OF ESSENTIAL FUNCTIONS 
<ul>
<li>Check cart for supplies, stock as needed. </li>
<li>Greet guests immediately with friendly/sincere acknowledgement. </li>
<li>Strip dirty linens / towels and remove used amenities from room/suite. </li>
<li>Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain room is in compliance with hotel standards. </li>
<li>Replenish linen and guest amenities. </li>
<li>Clean balconies, if applicable. </li>
<li>Respond to special requests by guests (such as providing extra amenities or service time requests). </li>
<li>Ensure room/suite complies with brand standards</li>
</ul>
 
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. 
<ul>
<li>Provide customer service to guests, including information about hotel services, activities and local attractions. </li>
<li>Assist co-workers, as requested.</li>
</ul>
 
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. 
<ul>
<li>Ability to arrive to work on time and when scheduled. </li>
<li>Physically able to move large objects such as: carts, large bags of linen, ironing board. </li>
<li>Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles </li>
<li>Ability to read and recognize room/suite numbers. </li>
<li>Ability to communicate effectively with guests and associates </li>
<li>Ability to learn, follow and enforce standards for cleanliness. </li>
<li>Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.</li>
</ul>
 
NOTICE:
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. 
Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Room Attendant - Aspen Suites Soldotna

<h3>Job Description</h3>
Job DescriptionResponsibilities: • Greets and checks-in clients • Answer multi-line phone calls and field calls appropriately in an efficient and friendly manner • Handle incoming and outgoing mail • Document processing • Conference room management—daily setup or virtual coordination of meetings • Maintains front office lobby area • General administrative duties • Support staff as needed • Performs other duties as needed • Facilities back up Requirements: • 4-5 years minimum customer service experience required • 4-5 years of front desk experience preferred • 1-2 years minimum legal experience preferred • Exemplary interpersonal, written, and verbal communication skills • Professional demeanor with the ability to maintain confidential information • Capable to work independently and prioritize tasks with a high level of attention to detail Our success is built on its core values, and the right candidate will naturally embody these qualities: • Valuing relationships • Doing the right thing • Being a team player • Being humble and kind • Achieving optimal results Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a> The pay transparency policy is available here: <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…</a> For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…</a> We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1090 Company DescriptionThis company offers growth and a great group of people to work with. 
<h3>Company Description</h3>
This company offers growth and a great group of people to work with.

Front Desk Admin

<h3>Job Description</h3>
Job Description
Our Company: 
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. 
Our Property: 
Steamboat Springs is a Colorado icon, blending the best of luxury and western hospitality in the heart of the picturesque Yampa Valley. The staff here provide our Owners with everything they need to enjoy world-class recreation, dining, shopping, and leisure activities year-round. 
Our Core Values: 
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales &amp; marketing. Our values define who we are. 
<ul>
<li>Be Authentic </li>
<li>Practice Humility </li>
<li>Cultivate Teamwork </li>
<li>Value Time </li>
<li>Be Trustworthy</li>
</ul>
Benefits:
Seasonal team members have access to:
<ul>
<li>Bi-weekly pay checks</li>
<li>Partial reimbursement assistance on Ski pass if working at least 30 hours per week for entire season between December and April</li>
<li>Colorado Sick Time Accrual</li>
<li>401(k) with company match (after 90 days of employment)</li>
<li>Employee Assistance Program (EAP)</li>
<li>Local Perks and Benefits</li>
<li>Opportunity for gratuities and seasonal Holiday Bonus</li>
</ul>
Summary:
Responsible for providing a variety of duties related to Guest Services. Front Desk services are handled in a friendly, efficient, and professional manner. Able to answer all Owner and Guest questions and concerns. Must have knowledge of Steamboat Springs area and the property. The Front Desk Agent focuses on building relationships with our Owners, Members, and Guests. 
Looking to hire one (1) part-time seasonal employee to work Saturdays and Sundays, and other shifts as needed.
Essential Functions:
Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Nothing restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Essential duties and responsibilities may include, but are not limited to, the following:
<ul>
<li> Always use owners/members/guests’ names when meeting, answering questions, making deliveries, greeting, or assisting owners/members/guests in any way.</li>
<li>Answer telephones politely with “absolutely” attitude. </li>
<li>Respond to all owner/guest requests, questions, concerns with “absolutely” attitude. </li>
<li>Always maintain the highest-level of guest service and professionalism. </li>
<li>Book reservations for activities, transportation, dining requests, or owner, member, and guest needs. </li>
<li>Follow up with requests in a timely manner. </li>
<li>Perform check in and check out services efficiently. </li>
<li>Use the computer system for concierge reservations, reports, billing, emailing, and activity scheduling. </li>
<li>Prepare and deliver arrival/departure reports. </li>
<li>Create and deliver arrival packet information for owners and guests. </li>
<li>Prepare arrival documentation and policies; send, track, and ensure all information for guests and owners is correct. </li>
<li>Ensure owner and guest billing is correct upon departure and that billing and departure information is delivered the night prior. </li>
<li>Maintain knowledge of owner and guests’ itineraries while on property. </li>
<li>Learn owner preferences and use this to create memorable stays for owners. </li>
<li>Maintain general cleanliness throughout lobby and entryway and members’ gathering areas, vacuum carpets, clean windows, dust, etc. when needed or if housekeeping needs assistance. </li>
<li>Tour guests through the building and residences, pointing out and explaining amenities, Black Tie Ski Valet, Truffle Pig, and other commercial businesses within the property. </li>
<li>Be able to clearly communicate needs and requests among departments. </li>
<li>Learn and have knowledge of the property, local events, and be able to confidently inform and make recommendations to owners and guests. </li>
<li>Able to present daily arrivals/departures information during the internal morning operations meeting. </li>
<li>Ensure the Front Desk is stocked with amenities and required forms/policies/agreements.</li>
</ul>
Supportive functions:
<ul>
<li>Assist in preparing and checking on coffee and breakfast set up periodically during the morning. </li>
<li>Assist in completing seasonal front desk inventories/projects.</li>
<li>Assist in monitoring Après Ski Services during winter. </li>
<li>Assist owners and guests in the ski locker room as needed. </li>
<li>Assist Club Service Attendant staff with valet, deliveries, and assisting other departments as needed. </li>
<li>Support and encourage work-life balance; assisting self and staff in obtaining their personal and professional goals. </li>
<li>Additional duties throughout building operations as assigned. </li>
</ul>
Supervisory &amp; Training responsibilities:
<ul>
<li>This job has no supervisory responsibilities. </li>
</ul>
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.
Education and Experience:
<ul>
<li>High School Diploma/GED; and one to three (1-3) months related customer service and/or hospitality experience; or equivalent combination of education, training, and experience. </li>
</ul>
Required Knowledge, Skills, and Abilities:
Knowledge of:
<ul>
<li>Knowledge of Steamboat Springs including activities, restaurants, events, etc. in the area. </li>
<li>Prior experience in the hospitality industry or equivalent is preferred. </li>
<li>Excellent written and oral communication skills. </li>
<li>Being proficient with computers and computer related software such as Microsoft Office. </li>
<li>Ability to learn new software, such as Opera property management system and ALICE Platform. </li>
<li>Excellent customer service skills. </li>
<li>Learn and understand the telephone system and be able to transfer calls/deal with situations as they arise. </li>
<li>Bilingual skills are a plus. </li>
</ul>
Skilled in:
<ul>
<li>In all situations demonstrate Character, Courtesy, Calm, and Charm. </li>
<li>Ability to multi-task while remaining calm and focused. </li>
<li>Be versatile, flexible, and willing to work within constantly changing priorities with enthusiasm. </li>
<li>Be detail-orientated and have follow through to complete each task set or started. </li>
<li>Maintain a professional appearance and demeanor. </li>
<li>Strong organizational, problem-solving, and analytical skills. </li>
<li>Commitment to excellence and high standards. </li>
</ul>
Able to:
<ul>
<li>Be yourself and care genuinely about each interaction you have. </li>
<li>Communicate clearly and concisely with co-workers, management, owners, members, and guests. </li>
<li>Be professional with co-workers, vendors, and visitors. </li>
<li>Have a valid driver's license, preferred but not required. </li>
<li>Learn itineraries given to owners and guests for activities. </li>
<li>Learn dispatch procedures. </li>
<li>Learn about all other Timbers Resorts Properties, the Reciprocity Program, and the Timbers Collection. </li>
<li>Learn One Steamboat Place’s different types of owners, guests, and members. </li>
<li>Understand and follow written and verbal instructions. </li>
<li>Read and understand the fire/emergency panel and remain calm under pressure or in the face of an emergency. </li>
<li>Manage priorities and workflow. </li>
<li>Always speak and carry yourself in a professional manner in front of our owners, members, and guests. </li>
<li>Record and log information timely and accurately. </li>
<li>Communicate efficiently with each department and follow each department’s rules and procedures. </li>
</ul>
Physical and Mental Abilities:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li> Must frequently lift and/or move up to 10 pounds.</li>
<li>Must occasionally lift and/or move up to 25 pounds. </li>
<li>Must be able to continually sit for period of times at the Front Desk using a computer and phone. </li>
<li>Must be able to walk and stand throughout an eight-hour (8-hour) shift to perform duties. </li>
<li>Continually required to utilize hand and finger dexterity. </li>
<li>Must be able to grasp, write, use repetitive motion, listen, and hear. </li>
<li>Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception, and ability to adjust focus. </li>
</ul>
Work Environment:
<ul>
<li> While performing the duties of this job, the noise level in the work environment is usually moderate.</li>
<li>Occasionally exposed to outside weather conditions. </li>
<li>Typical workdays are eight-hour (8-hour) shifts and may include weekends, nights, days and/or holidays. </li>
</ul>
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Front Desk Agent

<h3>Job Description</h3>
Job Description
Hotel Maintenance Technician (Line Engineer) 
 
SUMMARY:
Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel under the direction of Engineering Management. Continually work towards and support the improvement of engineering service to both guests and associates.
 
RESPONSIBILITIES:
<ul>
<li>Report to work on time and in full uniform.</li>
<li>Train and instruct other members of the staff through sharing of knowledge and skills.</li>
<li>Operate as an independent mechanic by analyzing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality.</li>
<li>Keep accurate completion and task records in the project files. Set an example of continuous self-development.</li>
<li>Plunging toilets, unclogging drains, repairing all types of hardware, plumbing, and electrical equipment including lamps, air conditioners and cosmetic items.</li>
<li>Clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel. See that all tools used are returned to the shop and secured in proper storage area.</li>
<li>To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.</li>
<li>Monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.</li>
<li>Have a working knowledge of fire sprinkler and emergency power systems. Observe and analyze energy and utilities usage in the hotel and on the grounds.</li>
<li>Look for ways to conserve energy and report any ideas to the Engineering Management.</li>
<li>Be available for any emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency.</li>
<li>To act as quickly and responsibly as possible to return the building to its normal operating status. To inform Engineering Management of any such emergencies.</li>
<li>Be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others.</li>
<li>Continuously look for conditions which may endanger associates or guests of the hotel and to take immediate action to correct any hazardous conditions found.</li>
<li>Read, log, track, and interpret readings from meters, gauges, and other measuring units.</li>
<li>Maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.</li>
<li>Clean all engineering areas as directed by Engineering Management.</li>
<li>Work in a neat and efficient manner, keeping work areas clean and well organized. </li>
<li>Serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel at the discretion of Engineering Management or the hotel General Manager. </li>
<li>Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools, and supplies are available or on order. </li>
<li>Follow up on any items that may be on back order. Keep supervisor updated on assignments. </li>
<li>Provide training and technical advice to other engineers as needed or requested. </li>
<li>Maintains a working knowledge of all federal, state, and local laws, codes, and regulations. </li>
<li>Maintains a professional image at all times. </li>
<li>Maintains the hotel facility and related equipment in a safe and efficient manner. </li>
<li>Provides for a safe work environment by following all safety and security procedures and rules. </li>
<li>Reads, learns, understands, and refers to the Standard Operating Procedures. </li>
<li>Each associate will be required to follow the rules as found in the M&amp;R Employee Handbook. Performs other duties as assigned by management, of which employee is capable of performing</li>
</ul>

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