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<h3>Job Description</h3>
Job DescriptionDescriptionSenior Network Engineer WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups. STAHL advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs. STAHL Companies advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem. The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government. We are seeking a skilled and experienced Senior Network Engineer to join our team! Position OverviewThe Senior Network Engineer is responsible for the design, implementation, and optimization of enterprise-level network systems to support mission-critical operations. This role requires extensive expertise in managing complex IT system and network architectures, as well as the ability to provide strategic direction, technical leadership, and rapid resolution of issues. The Senior Network Engineer will collaborate with program and project leaders to ensure that requirements, risks, and performance objectives are effectively addressed. Key Responsibilities·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Develop, implement, and maintain comprehensive network architecture plans to support enterprise IT systems and operations.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Lead the design, deployment, and optimization of secure, scalable, and resilient networks.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Coordinate with program and project leaders to assess IT system and network architecture, ensuring alignment with organizational goals.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Identify and define strategies to address requirements, risks, and system performance challenges.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Conduct trade-off analyses of requirements against fiscal, schedule, and performance considerations.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide subject matter expertise in troubleshooting, root cause analysis, and issue resolution for network infrastructure.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Establish and maintain standards for network security, configuration, and performance monitoring.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Create and maintain documentation including network diagrams, architecture roadmaps, and configuration baselines.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide technical guidance and mentorship to junior engineers and IT staff.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Stay current with emerging technologies, tools, and best practices in network engineering. Minimum Qualifications·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;10+ years of experience in network engineering, with a focus on enterprise-level system and network architecture.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Demonstrated expertise in routing, switching, firewalls, VPNs, and network monitoring tools.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Strong knowledge of TCP/IP, DNS, DHCP, BGP, OSPF, MPLS, and related networking protocols.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Experience with cloud networking (AWS, Azure, or similar) and hybrid environments.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Proven ability to perform trade-off analysis of requirements versus cost, schedule, and performance.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Excellent communication skills, with the ability to convey technical strategies to both technical and non-technical audiences.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Strong problem-solving skills with the ability to quickly resolve complex technical issues.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Active security clearance (if required by contract). Preferred Qualifications·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Master’s degree in a technical discipline.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Industry certifications such as CCNP/CCIE, CISSP, AWS/Azure Network Specialty, or equivalent.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Experience supporting Department of Defense (DoD), Intelligence Community (IC), or other federal government programs.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Familiarity with RMF, NIST standards, and DoD cybersecurity policies. *Position is contingent upon award. Work Location: Washington DC, United States To know more about the company, visit Stahl Companies (stahlusa.us) Key Responsibilities·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Develop, implement, and maintain comprehensive network architecture plans to support enterprise IT systems and operations.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Lead the design, deployment, and optimization of secure, scalable, and resilient networks.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Coordinate with program and project leaders to assess IT system and network architecture, ensuring alignment with organizational goals.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Identify and define strategies to address requirements, risks, and system performance challenges.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Conduct trade-off analyses of requirements against fiscal, schedule, and performance considerations.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide subject matter expertise in troubleshooting, root cause analysis, and issue resolution for network infrastructure.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Establish and maintain standards for network security, configuration, and performance monitoring.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Create and maintain documentation including network diagrams, architecture roadmaps, and configuration baselines.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide technical guidance and mentorship to junior engineers and IT staff.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Stay current with emerging technologies, tools, and best practices in network engineering.

Senior Network Engineer

<h3>Job Description</h3>
Job DescriptionFederal Acquisitions Data Analyst Job Description The Acquisition Data Analyst will provide recommendations and reports using data-driven insights and will translate complex datasets into actionable intelligence that supports acquisition planning and reporting. The Analyst will possess a keen understanding of federal performance metrics and the ability to communicate analytical findings to senior leadership. Required Skills &nbsp;
<ul>
<li>Support the development, collection, maintenance, review, and assessment of acquisitions&nbsp;data that supports the federal agency client’s decisions.</li>
<li>Analyze data on the performance of the federal client’s acquisition efforts. </li>
<li>Perform senior-level acquisition analyses requiring a thorough understanding of program/project management principles.</li>
<li>Provide senior-level understanding and experience regarding data collection, analysis, and reporting methods.</li>
<li>Expert understanding of federal systems, including correspondence tracking and performance metrics.</li>
<li>Identify and plan requirements for acquisition program performance data analytics, including reported activities, methods, and frequency of collection, and methods and frequency of reporting.</li>
<li>Understanding of data collection methodologies and assumptions behind metrics.</li>
<li>Statistical analysis and interpretation.</li>
<li>Prior experience supporting senior leadership or working within DHS, OMB, the U.S. Armed Forces, or federal security agencies.</li>
</ul>
 Experience and Education Qualifications &nbsp;
<ul>
<li>Three (3) to seven (7) years of experience in federal data analytics, performance management, or executive-level reporting.</li>
<li>Bachelor’s or Master’s degree in Data Science, Statistics, Public Administration, or related discipline.</li>
</ul>
 &nbsp;
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Federal Acquisitions Data Analyst

<h3>Job Description</h3>
Job Description
Position Title: Lead Network Engineer
Position Overview:
S2Technologies is seeking a skilled and experienced Network Engineer to join our dynamic team. This role involves designing, implementing, and optimizing network architectures that meet operational requirements, with a strong emphasis on VoIP technology, network security, and performance optimization. The ideal candidate will have a proven track record in network design, hardware and software deployment, troubleshooting, and capacity planning. Additionally, the candidate must possess deep technical expertise in routing, switching, security, and network services, and will be responsible for ensuring high availability, performance, and security of the network.
In this position, you will collaborate with cross-functional teams, develop comprehensive network documentation, and ensure adherence to industry's best practices. A solid understanding of networking protocols (TCP/IP, BGP, OSPF), VoIP integration, and network monitoring tools is essential. A strong candidate will possess excellent problem-solving skills, a proactive approach to network management, and the ability to communicate technical concepts effectively.
Responsibilities:
<ul>
<li>Network Design and Architecture: Collaborate with cross-functional teams to design and plan network architectures that meet the FCC's operational requirements. Understand VoIP technology including PoE desktop and soft phones, call management and routing and have a general understanding of VoIP call center, voicemail, and collaboration software. Develop comprehensive network diagrams, documentation, and implementation plans.</li>
<li>Network Implementation: Configure and deploy network hardware and software components, including routers, switches, firewalls, load balancers, and VPNs. Have an intermediate level understanding of VoIP integration within an enterprise network. Ensure proper installation and adherence to industry best practices.</li>
<li>Network Security: Implement and manage network security measures, including firewalls, intrusion detection systems, and access controls. Monitor network traffic for unusual activity and respond to security incidents.</li>
<li>Network Performance Optimization: Monitor network performance and traffic patterns. Identify bottlenecks, latency issues, and other performance constraints. Fine-tune network parameters for optimal efficiency.</li>
<li>Network Troubleshooting: Diagnose and resolve complex network issues, collaborating with internal teams and vendors to address connectivity problems, hardware malfunctions, and other technical challenges. Need the ability to capture, analyze and present findings regarding IP packet flows.</li>
<li>Network Upgrades and Patches: Plan and execute network equipment upgrades, including hardware replacements and firmware updates. Apply security patches and upgrades to maintain network stability and security.</li>
<li>Network Monitoring and Management: Implement network monitoring tools to proactively detect and address network issues. Ensure that network devices are properly configured, monitored, and backed up.</li>
<li>Network Documentation: Create and maintain comprehensive network documentation, including network diagrams, configuration settings, and standard operating procedures.</li>
<li>Network Capacity Planning: Evaluate network capacity requirements and plan for future growth. Recommend and implement scalable solutions to accommodate increasing network demands.</li>
<li>Collaboration: Collaborate with other IT teams to integrate network systems with other infrastructure components, applications, and services.</li>
</ul>
Professional Experience and Skills:
<ul>
<li>Proven experience as a Network Engineer, designing, implementing, and supporting network infrastructure in a professional environment.</li>
<li>Experience performing root cause analysis of network outages and latency issues.</li>
<li>Strong knowledge of networking concepts, protocols (TCP/IP, BGP, OSPF, EIGRP), and technologies.</li>
<li>Experience with network hardware and software, including routers, switches, firewalls, load balancers, and VPNs.</li>
</ul>
<ul>
<li>Experience monitoring network performance and troubleshooting issues using tools like SolarWinds, Wireshark, NetFlow, SNMP, and Cisco DNA.</li>
</ul>
 
<ul>
<li>Familiarity with network security principles and best practices.</li>
<li>Proficiency in network monitoring and management tools.</li>
<li>Strong problem-solving skills and the ability to diagnose and resolve complex network issues.</li>
<li>Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.</li>
</ul>
<ul>
<li>Experience developing and documenting high-level and low-level network designs (HLDs/LLDs)</li>
</ul>
 
Education and Years of Experience:
<ul>
<li>10+ years of experience as a Network Engineer or related</li>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
</ul>
 
Preferred Qualifications and Skills:
<ul>
<li>Cisco Certified Network Professional (CCNP) or equivalent certification is highly desirable.</li>
</ul>
Security Clearance:
<ul>
<li>Top Secret (TS/SCI preferred)</li>
</ul>
Work Location:
<ul>
<li>Washington, DC (100% on-site)</li>
</ul>
Salary Range:
$115,000 - $160,000
 
S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.

Lead Network Engineer

<h3>Job Description</h3>
Job Description
Location:&nbsp;Hybrid Remote (2 Weeks Onsite Training in Miramar, FL) Schedule:&nbsp;Monday – Friday | 6:00 AM – 3:00 PM
Overview:
We are seeking a reliable and detail-oriented Level 1 Dispatch Service Desk Representative&nbsp;to join our hybrid support team. This early-morning role is critical in ensuring smooth communication, efficient dispatch of field technicians, and accurate ticket handling. The ideal candidate is a proactive problem-solver who thrives in structured environments and can operate independently with minimal supervision.
Key Responsibilities:
<ul>
<li>Monitor and respond to incoming service tickets, emails, and calls during assigned hours.</li>
<li>Accurately log, categorize, and document incidents within the ITSM/ticketing platform.</li>
<li>Dispatch field technicians based on geography, availability, and issue severity.</li>
<li>Track technician activity and job progress to ensure prompt resolution.</li>
<li>Escalate unresolved or high-priority issues to Level 2/3 support as needed.</li>
<li>Adhere to all documented procedures, SLAs, and escalation protocols.</li>
<li>Maintain clear and courteous communication with both clients and internal teams.</li>
<li>Perform basic troubleshooting and issue triage when applicable.</li>
<li>Ensure smooth hand-off of all open items to the afternoon support team.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent required; Associate degree or IT certifications a plus</li>
<li>1+ years’ experience&nbsp;in a customer service, service desk, dispatching, or call center role</li>
<li>Familiarity with ITSM platforms (e.g., ServiceNow, Zendesk, ConnectWise, etc.)</li>
<li>Basic understanding of IT terms, systems, and troubleshooting procedures</li>
<li>Excellent communication, multitasking, and organizational skills</li>
<li>Ability to work independently in a remote/hybrid environment with consistent performance</li>
</ul>
Preferred Skills:
<ul>
<li>ITIL Foundation certification or understanding of ITIL-based workflows</li>
<li>Experience in 24/7 or shift-based support environments.</li>
</ul>
Experience:
<ul>
<li>Help desk: 1 year (Required)</li>
</ul>
Shift availability:
<ul>
<li>Day Shift (Required)</li>
</ul>
Company DescriptionAt L2R Consulting, we specialize in connecting exceptional talent with leading companies across South Florida and beyond. As a boutique staffing firm, we offer personalized solutions in: Contract Staffing Contract-to-Hire Direct Hire Placement Nearshore Staffing Solutions Our expertise spans various industries, including Information Technology, Finance, Accounting, Marketing, Administrative Support, and Customer Service. Why Choose L2R Consulting? Tailored Recruitment: We take the time to understand your unique needs, ensuring a perfect match between employers and candidates. Extensive Talent Network: Our proactive approach keeps our candidate pool fresh and ready to meet your requirements promptly. Commitment to Excellence: We build long-term relationships based on honesty, integrity, and a dedication to delivering the best for our clients. Whether you're seeking top-tier professionals or exploring new career opportunities, L2R Consulting is your trusted partner in achieving success. Visit our website at <a href="http://www.L2RConsulting.com" target="_blank">www.L2RConsulting.com</a> or contact us at (888) L2R-6687 to learn more. 
<h3>Company Description</h3>
At L2R Consulting, we specialize in connecting exceptional talent with leading companies across South Florida and beyond. As a boutique staffing firm, we offer personalized solutions in:\r\n\r\nContract Staffing\r\n\r\nContract-to-Hire\r\n\r\nDirect Hire Placement\r\n\r\nNearshore Staffing Solutions\r\n\r\nOur expertise spans various industries, including Information Technology, Finance, Accounting, Marketing, Administrative Support, and Customer Service.\r\n\r\nWhy Choose L2R Consulting?\r\n\r\nTailored Recruitment: We take the time to understand your unique needs, ensuring a perfect match between employers and candidates.\r\n\r\nExtensive Talent Network: Our proactive approach keeps our candidate pool fresh and ready to meet your requirements promptly.\r\n\r\nCommitment to Excellence: We build long-term relationships based on honesty, integrity, and a dedication to delivering the best for our clients.\r\n\r\nWhether you're seeking top-tier professionals or exploring new career opportunities, L2R Consulting is your trusted partner in achieving success.\r\n\r\nVisit our website at <a href="http://www.L2RConsulting.com" target="_blank">www.L2RConsulting.com</a> or contact us at (888) L2R-6687 to learn more.

Help Desk - Level 1 Dispatch Service Desk Representative

<h3>Job Description</h3>
Job Description
Seeking a new job opportunity? Don’t miss this role!&nbsp;Dahl Consulting is currently partnering with a leader in the retail industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This Company is hiring a Infrastructure Engineer for a contract position! Interested? Get more details below.
<ul>
<li>Contract Duration:&nbsp;12-months</li>
<li>Worksite Location:&nbsp;Brooklyn Park, MN</li>
<li>Compensation:&nbsp;$37.00-$67.00 per hour</li>
</ul>
What you’ll do as the Infrastructure Engineer:
<ul>
<li>Conduct CAD design reviews for low voltage, electrical, and fixture plans to ensure compliance with standards</li>
<li>Identify gaps or conflicts in designs, coordinate resolutions with teams and vendors, and track through completion</li>
<li>Maintain accurate device counts to enable project managers to forecast deployment needs</li>
<li>Support deployments by monitoring health, triaging real-time issues, and driving resolution</li>
<li>Collaborate with engineering, deployment, and vendor partners to deliver high-quality, on-time projects</li>
<li>Document design review outcomes, issue logs, and resolution timelines</li>
<li>Contribute to continuous improvement of design review and deployment support processes</li>
</ul>
What you’ll bring to the Infrastructure Engineer role:
<ul>
<li>5–10 years of experience in field engineering, infrastructure deployment support, or related technical roles</li>
<li>Proficiency with 3D CAD modeling and interpreting low voltage, electrical, and fixture plans</li>
<li>Experience conducting CAD-based design reviews for infrastructure or technology deployments</li>
<li>Strong knowledge of low voltage infrastructure, structured cabling, and hardware placement requirements</li>
<li>Proven ability to track, document, and resolve design or deployment issues</li>
<li>Excellent communication and collaboration skills for working with cross-functional teams and vendors</li>
<li>Experience supporting multi-site deployment programs or pilots</li>
<li>Bonus: Familiarity with retail technology hardware (POS, IoT, networking), construction workflows, CAD tools/mark-up processes, or electrical planning for technology systems</li>
</ul>
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:&nbsp;<a href="https://www.dahlconsulting.com/benefits-w2fta/" target="_blank">https://www.dahlconsulting.com/benefits-w2fta/</a>.
Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years. Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships. 
<h3>Company Description</h3>
Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

Infrastructure Engineer (28347)

<h3>Job Description</h3>
Job DescriptionDescription:
RedMatter Solutions is seeking an experienced Help Desk Lead/Manager to support a large-scale, mission-critical IT environment. This role involves analyzing problems and providing technical assistance, support, and advice to end users for hardware, software, and systems. Responsibilities include:
<ul>
<li>Studying and resolving software and hardware problems.</li>
<li>Acting as the first point of contact for users experiencing issues with computer software, hardware, or operating systems.</li>
<li>Determining root causes of problems—whether hardware, software, or system-related.</li>
<li>Answering user questions using knowledge of systems, software, and procedures.</li>
<li>Performing incident management, including categorizing and entering tickets into tracking systems.</li>
<li>Support triage meetings with stakeholders to gather additional information on end-user issues.</li>
<li>Respond to user inquiries via phone and email regarding computer software, hardware, programming languages, email systems, or operating systems.</li>
<li>Supervise and coordinate the activities of Help Desk Technicians or Representatives.</li>
<li>Guide team members through diagnosing issues and assisting users through problem-solving steps.</li>
<li>Establish scripts, procedures, and templates used by the help desk team for daily operations.</li>
<li>Manage the team of help desk support staff, including task coordination and issue escalation. </li>
</ul>
Requirements:
<ul>
<li>Experience managing, leading, coordinating, and handling customer contact for help desk operations supporting large-scale, highly available systems integrated with business-critical functions.</li>
<li>Excellent leadership and interpersonal skills, including the ability to resolve conflict effectively.</li>
<li>Exceptional documentation and research skills, with the ability to present ideas in user-friendly language to non-technical staff and end-users.</li>
<li>7+ years of experience supporting Information Technology as a Help Desk Lead or Manager.</li>
<li>Strong understanding of Receiving, recording, and responding to help desk requests, managing the help desk call logging system, ensuring the system is fit for purpose and adjusting support as needed, tracking performance metrics, and ensuring high levels of customer service</li>
<li>Responsible for hiring, training, and supporting help desk staff.</li>
<li>Participate in the planning and implementation of help desk policies and procedures and ensure compliance.</li>
<li>Provide information and assistance related to products and services, including report generation on team productivity and follow-up with customers for improvements. Other Requirements</li>
<li>Ability to obtain and maintain a Non-Sensitive / High Risk (Public Trust) Tier 4/6c clearance.</li>
<li>Expert knowledge of recent advances in computer science and engineering.</li>
<li>Excellent written and verbal communication skills, including experience presenting to senior government officials.</li>
<li>Ability to interact with managers and technical experts to understand the current environment, align with requirements and proposed solutions, and implement technical or process improvements</li>
<li>Demonstrated experience in executing, monitoring, and managing help desk teams to deliver high-quality, on-budget support.</li>
</ul>

Help Desk Lead/Manager

<h3>Job Description</h3>
Job Description
Bachelor of Science in Computer Engineering or equivalent is preferred. Eight (8) or more years of experience with an emphasis on Networking protocols and standards, a Global Industrial Cyber-Security Professional (GICSP) certification, and have a strong background in troubleshooting network and other systems communications.

Network Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
RedMatter Solutions is seeking a Senior Technical Lead for System Security to oversee the cybersecurity posture of complex, highly available systems integrated with business-critical services.
The candidate will:
<ul>
<li>Manage and verify compliance with all cybersecurity policies for onsite systems.</li>
<li>Identify system security risks, threats, and vulnerabilities and implement mitigation strategies.</li>
<li>Oversee and manage POA&amp;Ms (Plan of Action and Milestones), including reviewing, validating information, and creating impact statements and mitigations.</li>
<li>Conduct analysis of systems across the network, ensuring implemented security measures meet all required controls.</li>
<li>Document non-compliant controls and develop appropriate mitigation strategies to manage risk.</li>
<li>Maintain up-to-date security compliance attributes and verify cybersecurity requirements at each stage of the Risk Management Framework (RMF).</li>
<li>Perform initial cost assessments related to security risks.</li>
</ul>
Requirements:
<ul>
<li>10+ years of experience in Information Technology with a focus on cybersecurity</li>
<li>7+ years of experience in Application Security</li>
<li>AWS Certified Security - Specialty</li>
<li>Other Security Certification(s) strongly desired (e.g., Security+, CASP, CCISO, CISM, CISSP, CAP)</li>
<li>Strong technical understanding of federal cybersecurity frameworks, including directives and policies from the Office of Personnel Management (OPM), Department of Homeland Security (DHS), and the National Institute of Standards and Technology (NIST)</li>
<li>Experience managing system security documentation such as boundary definitions, ALs, and inherited control sets</li>
<li>Proven ability to work independently on complex system security matters</li>
<li>Ability to perform complex technical tasks with minimal oversight</li>
<li>Strong technical understanding of Information Technology systems and services, Identity and Access Management (ICAM), and AWS GovCloud</li>
<li>Must obtain and maintain a Non-Sensitive / High Risk (Public Trust) Tier 4/6c security clearance</li>
<li>Expert knowledge of recent technological advances in computer science and engineering</li>
<li>Excellent written and verbal communication skills</li>
</ul>

Senior Technical Lead for System Security

<h3>Job Description</h3>
Job DescriptionDescription:
RedMatter Solutions is seeking a qualified Test Manager to lead testing activities in support of a government customer.
 
The Test Manager will:
<ul>
<li>Administer testing events in accordance with the client’s processes and procedures.</li>
<li>Receive direction from senior team members and provide test event data and results.</li>
<li>Design and execute tests with an understanding of both theories and principles related to the systems, components, and products being evaluated.</li>
<li>Collect test data and finalize test reports.</li>
<li>Supervise test engineering personnel and oversee test-related activities such as staffing, scheduling, coordinating, and planning.</li>
<li>Contribute to planning engineering schedules and monitor performance against estimates.</li>
</ul>
Requirements:
<ul>
<li>Experience managing, leading, coordinating, and working with customers to ensure all testing aspects are fulfilled prior to each release, for large-scale, highly available systems integrated with business-critical applications</li>
<li>Experience supervising substantial IT testing operations, including user Acceptance Testing (UAT), Internal systems testing, Intra-system testing, Performance and compliance testing, and Support across varied employee roles and skills in diverse environments</li>
<li>7+ years of experience in Information Technology as a Test Manager, Test Lead, User Experience (UX) Manager, or UX Lead</li>
<li>Strong technical understanding of IT testing, including Identity and Access Management, and AWS GovCloud systems/services</li>
<li>Responsible for end-to-end testing activities to ensure that each release is fit for use by the end-user</li>
<li>Proficiency in test management tools, skills, and techniques aligned with ITIL Foundation standards</li>
<li>PMP Certification (desired)</li>
<li>Experience working with Agile development teams and understanding how changes (enhancements, defects, or requests) impact application architecture</li>
<li>Must have the ability to obtain and maintain a Non-Sensitive / High Risk (Public Trust) Tier 4/6c clearance</li>
<li>Expert knowledge of recent advances in computer science and engineering</li>
<li>Excellent written and verbal communication skills, including experience presenting to senior government officials</li>
<li>Ability to communicate and collaborate effectively with internal teams, client project teams, service providers, and subcontractors to understand the current environment, align with contract requirements, and propose solutions, develop and secure approval for test scope, schedules, and quality management plans and support implementation of technical solutions</li>
<li>Demonstrated experience in executing, monitoring, and managing test plans or projects to high-quality, successful completion.</li>
</ul>

Test Manager

<h3>Job Description</h3>
Job Description
Location: Hybrid (must live locally to Newington, NH office)
Position Summary: 
The Help Desk Engineer is a critical, reactive role that is responsible for supporting the day-to-day technical requests of our managed services clients. We are seeking a highly motivated resource with exceptional communication, troubleshooting and time-management skills to resolve tickets effectively. The Help Desk team is comprised of Tier I, II &amp; III resources, creating a well-rounded and supportive environment with opportunity for growth. This role is both fast paced and rewarding, and the ideal resource will be accountable with a positive mindset, strong work ethic and interpersonal skills.
Primary Responsibilities:
<ul>
<li>Participate in daily team huddles from 8:30am- 8:40am and Friday Noise Reduction meetings from 8:00am- 8:30am.</li>
<li>Manage Help Desk ticket queue for new requests and respond to various statuses to meet or exceed Service-level agreements (SLAs) and performance expectations.</li>
<li>Provide technical support to clients via phone, email, and in-person using our PSA, ConnectWise Manage.</li>
<li>Troubleshoot and resolve issues related to hardware, software, and networking, including Active Directory.</li>
<li>Use our remote access tools such as ConnectWise Control and Splashtop to provide remote support.</li>
<li>Use our RMM tool, Datto RMM to maintain and monitor client systems.</li>
<li>Work with Microsoft 365 for email systems.</li>
<li>Communicate with third-party software and hardware vendors.</li>
<li>Collaborate with other members of the team to resolve complex issues and escalate to Team Lead and/or senior level engineers as necessary.</li>
<li>Document technical procedures, configurations, and troubleshooting steps to maintain an accurate and up-to-date knowledge base and support materials.</li>
<li>Collaborate with team to identify opportunities for process improvement to maximize productivity and client experience.</li>
<li>Document all support interactions including troubleshooting steps and resolutions in our ticketing system, ConnectWise Manage; 8 hours of time must be documented per day.</li>
<li>Participate in on-call rotation for after-hours support; rotation is approximately every other month, for an entire week, outside of business hours which are Monday- Friday from 8:30am- 5:00pm. Additional compensation is provided.</li>
<li>Stay informed about industry trends and technological advancements to continuously improve technical solutions.</li>
</ul>
The Help Desk Engineer must live locally to the Daystar office in Newington, NH and be available to travel within approximately 50-mile for onsite appointments as necessary.
Qualifications:
<ul>
<li>
Minimum of 1 year experience in a Help Desk or technical support role.
</li>
<li>
Strong knowledge of Windows and Mac operating systems, as well as Microsoft Office and other business applications.
</li>
<li>
Understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN.
</li>
<li>
Experience with remote support tools such as ConnectWise Control, TeamViewer, or LogMeIn.
</li>
<li>
Experience with Active Directory and Windows Servers.
</li>
<li>
Familiarity with ticketing systems such as ConnectWise Manage, Halo, Autotask, or Zendesk.
</li>
<li>
Excellent written and verbal communication skills, with the ability to build and maintain relationships with clients and be able to articulate ideas clearly and concisely.
</li>
<li>
Ability to work independently and collaboratively as a team member to meet or exceed team goals.
</li>
<li>
Possess a positive attitude, a strong work ethic, and a willingness to learn and grow with the role.
</li>
<li>
Maintains a high level of integrity including the ability to handle extremely sensitive and confidential information.
</li>
</ul>
DAYSTAR VALUES
Our Why: To positively impact and empower people, process, and organizations.
INTEGRITY
<ul>
<li>We own our performance and follow process.</li>
<li>We respect others' time.</li>
<li>We are reliable and do what we say we will do.</li>
<li>We do the right thing even when it is hard.</li>
<li>We communicate with honesty and transparency.</li>
</ul>
EMPOWERMENT
<ul>
<li>We respond to mistakes without blame but with a growth-mindset.</li>
<li>We seek to learn from our mistakes.</li>
<li>We will share our knowledge to help others grow.</li>
<li>We take the initiative to grow professionally.</li>
<li>We will coach / guide teammates instead of taking over.</li>
</ul>
BALANCE
<ul>
<li>We proactively support and manage work-load spikes.</li>
<li>We will encourage all employees to take time off.</li>
<li>We will cultivate healthy boundaries to support work / personal balance.</li>
<li>We utilize / develop healthy habits to reduce stress.</li>
</ul>
EXCELLENCE
<ul>
<li>We follow and improve process and documentation.</li>
<li>We create the best possible client experience.</li>
<li>We cultivate optimism and focus on positive interactions and outcomes.</li>
<li>We look for ways to innovate, improve process, and create efficiency.</li>
</ul>
PARTNERSHIP
<ul>
<li>We listen to understand and meet our client’s needs.</li>
<li>We actively look for opportunities to help our team.</li>
<li>We look for ways to support and recognize our partners.</li>
<li>We face conflict in a productive and empathetic way.</li>
<li>We work as ONE in every (partner) engagement.</li>
</ul>
Company DescriptionDaystar is a managed services provider and technology alignment integrator for small to midsized businesses. Because all businesses deserve smart, secure, and reliable technology support and guidance, we developed a business-aligned IT support platform, Daystar Direct. Our service helps businesses grow, create new efficiencies, and reduce cyber security risks. Daystar exists to help small to mid-sized businesses succeed. After two decades in the technology industry, we understand the dynamics of change. We embrace it and hope to help others in their journey as well. Located in Newington, NH, Daystar was founded in 2000. The company is family-owned and operated by brothers Keith, Dan, and Eric Bamford. For more information on Daystar, please visit <a href="http://www.daystarinc.com" target="_blank">www.daystarinc.com</a>. 
<h3>Company Description</h3>
Daystar is a managed services provider and technology alignment integrator for small to midsized businesses. Because all businesses deserve smart, secure, and reliable technology support and guidance, we developed a business-aligned IT support platform, Daystar Direct. Our service helps businesses grow, create new efficiencies, and reduce cyber security risks. \r\n\r\nDaystar exists to help small to mid-sized businesses succeed. After two decades in the technology industry, we understand the dynamics of change. We embrace it and hope to help others in their journey as well.\r\n\r\nLocated in Newington, NH, Daystar was founded in 2000. The company is family-owned and operated by brothers Keith, Dan, and Eric Bamford. For more information on Daystar, please visit <a href="http://www.daystarinc.com" target="_blank">www.daystarinc.com</a>.

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