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<h3>Job Description</h3>
Job Description
The Technical Assistance Center Agent is a member of the Technical Assistance Center and provides customer support via phone, chat, and email. This role is on-site only and combines technical support, problem-solving with an emphasis on troubleshooting, and cross-functional collaboration.
Compensation:
$20 - $25 hourly
Responsibilities:
Primary Duties
<ul>
<li>Resolving assigned tickets and tasks in Rev.io and managing the ticket process through escalations when necessary</li>
<li>Provide technical support, including verbal assistance and occasional on-site troubleshooting</li>
<li>Complete assigned initiatives</li>
<li>Manage Outages queues in Rev.io and update affected customers</li>
<li>Manage inbound and outbound communications (calls, emails, tickets, tasks, and chat) to support customers</li>
<li>Act as a liaison between clients, account management, and technical teams</li>
</ul>
 
Other Duties
<ul>
<li>Participate in internal and customer-facing projects as assigned</li>
<li>Collaborate with the team to achieve daily and monthly performance benchmarks, ensuring timely resolution of trouble tickets</li>
<li>Drive process improvement initiatives to increase operational efficiency</li>
<li>Support customer voice audits and provisioning processes</li>
<li>Generate contracts and related documentation when required</li>
<li>Maintain regular and predictable on-site attendance to fulfill the essential functions of the position.</li>
</ul>
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>3+ years of technical support experience</li>
<li>Strong written and verbal communication, organizational skills, customer service oriented, effective critical thinking, problem-solving abilities, and detail – oriented</li>
<li>Solid understanding and/or hands-on experience with IP networking, VoIP, switching, routing, internet security, and trace routes, proficient in Microsoft 365 tools</li>
<li>Ability to work effectively in a fast-paced environment while managing multiple priorities</li>
<li>High School diploma or equivalent</li>
<li>US work authorization, and you must be willing to work in an office environment</li>
</ul>
About Company 
Aseva helps mid-market organizations run securely and reliably with mission-critical technology services. We partner with decision-makers to improve uptime, reduce risk, and simplify IT through managed services, cybersecurity, cloud, network, and communications solutions.

Technical Support

<h3>Job Description</h3>
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. 
Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.
 
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
&nbsp;
&nbsp;
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
<ul>
<li>Continuously learning and turning that knowledge into customer service wins</li>
<li>Uncovering customers needs, creating solutions, and resolving problems</li>
<li>Making a positive impression on customers through a best-in-class experience</li>
<li>Representing a Fortune 100 company with professionalism and courtesy</li>
<li>Working in an open, friendly environment with a supportive, energetic team &nbsp;</li>
</ul>
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.
 
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
<ul>
<li>Education: High school diploma or equivalent</li>
<li>Schedule: Ability to work a variety of schedules including nights, weekends, and holidays</li>
<li>Language: Ability to read, write, speak and understand English</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications</li>
<li>Technical Skills: MS Office, computer skills, typing</li>
<li>Skills: Communication, organization, time management, customer service</li>
<li>Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient</li>
</ul>
 CRP114 2025-64543 2025 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $27.78. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Customer Service Representative | Technical Support

<h3>Job Description</h3>
Job DescriptionSalary: $46,000 - $48,000 per year 
Our Company:
Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible.
 
Schedule: Monday-Friday 10AM-6PM CT
 
Job Duties:
<ul>
<li>Identify, investigate, and resolve customer questions or problems with computer hardware and software</li>
<li>Provide email, chat, and telephone support to end-users experiencing technical difficulties</li>
<li>Apply knowledge of computer software, hardware, and procedures to solve problems</li>
<li>Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions</li>
<li>Identify and escalate support situations requiring urgent attention</li>
<li>Track and route support requests via computerized ticketing system; thoroughly document resolutions</li>
<li>Stay current with product upgrades, system information, and business updates</li>
<li>Collaborate with other team members to research and resolve problems</li>
<li>Perform other related duties as assigned</li>
</ul>
 
Required Skills/Abilities:
<ul>
<li>Hands-on PC build &amp; repair experience: Youve swapped a CPU, reseated RAM, replaced a power supply, etc.</li>
<li>Fluent in Windows diagnostics using tools such as Event Viewer, Device Manager, DDU, MemTest86, and HWMonitor</li>
<li>Comfortable in BIOS/UEFI: Enabling/disabling XMP/EXPO, updating firmware, and adjusting fan curves</li>
<li>Clear written and verbal communication skills</li>
<li>Excellent interpersonal and customer service skills</li>
<li>Professional and pleasant telephone manner</li>
<li>Ability to explain technical issues to technical and nontechnical customers</li>
<li>Strong analytical and problem-solving skills</li>
<li>Proficient with Microsoft Office Suite or related software</li>
<li>Willingness to have telephone conversations monitored for quality assurance</li>
</ul>
 
Education and Experience:
<ul>
<li>Associate's degree in Computer Science or a related field preferred</li>
<li>2+ years of experience in customer technical support preferred</li>
</ul>
 
Physical Demands:
<ul>
<li>Able to sit for the duration of the workday</li>
<li>Able to use a keyboard, headset, and computer monitor for the duration of the workday</li>
</ul>
 
Benefits:
<ul>
<li>Company-paid medical, dental, vision, and disability insurance</li>
<li>Paid vacation, sick time, and holidays</li>
<li>401k with company match</li>
</ul>
 remote work

Technical Customer Support Representative

<h3>Job Description</h3>
Job Description
Junior Technical Support Representative NYC, NY 3 month contract to hire 3 days on site Focus: Supports external users or clients—often working in a help desk or customer service environment. Key Responsibilities:
<ul>
<li>Respond to user or customer inquiries via email, chat, or phone.</li>
<li>Provide guidance on software usage, features, and best practices.</li>
<li>Log and escalate technical issues to engineering teams if beyond scope.</li>
<li>Document common problems and solutions in a knowledge base.</li>
<li>May assist in onboarding or training customers.</li>
</ul>
Skills Expected:
<ul>
<li>Strong communication and problem-solving skills.</li>
<li>Familiarity with CRM tools (e.g., Zendesk, Salesforce).</li>
<li>Basic technical understanding (e.g., browser behavior, app config).</li>
<li>Ability to translate technical concepts for non-technical users.</li>
</ul>
Typical Environment:
<ul>
<li>Customer-facing role in SaaS, tech support, or managed services.</li>
<li>Usually part of a Customer Success, Technical Support, or Help Desk team.</li>
</ul>

Junior Technical Support Representative

<h3>Job Description</h3>
Job Description
Contractor must study an entire product line of outdoor equipment and be comfortable with a huge learning curve. You will be responsible for answering all inbound inquiries, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.
Responsibilities: 
<ul>
<li>
Conducting inbound/outbound customer service calls. Creatively solving problems.
</li>
<li>
Use fundamental technical troubleshooting skills to isolate, analyze, and provide resolution to customer issues.
</li>
<li>
Quickly assessing customer needs and providing sound solutions.
</li>
<li>
Documenting details of calls and customer interactions.
</li>
<li>
Managing multiple systems, programs, and screens simultaneously.
</li>
</ul>
&nbsp;
Qualifications:
<ul>
<li>
Minimum 1 year of phone based, customer service experience
</li>
<li>
Computer skills including navigating multiple tabs, windows and systems
</li>
<li>
Strong customer service and written skills
</li>
<li>
Comfortable empathizing and remaining patient with difficult callers
</li>
</ul>
&nbsp;
Requirements:
SYSTEM AND HARDWARE REQUIREMENTS:
Agent must provide his own Computer with the following specifications:
<ul>
<li>
Processor: at least Core i5
</li>
<li>
Memory: at least 8GB RAM
</li>
<li>
Operating system: Windows 10
</li>
<li>
USB Headset with extended mic and with noise cancellation
</li>
<li>
Internet speed of at least 30mbps download and 30mbps upload
</li>
<li>
Internet should be wire connected NOT via Wifi
</li>
<li>
Quiet Working Environment
</li>
</ul>

Customer Service and Technical Support Representative

<h3>Job Description</h3>
Job DescriptionDescription:
Summary
The Technical Support Consultant III is part of our Case Management Team and is part of the second tier to receive customer requests in our support center. The primary goal of this position is to resolve customer issues that could not be resolved quickly by the Rapid Response team or are more complex in nature. Each case management team is assigned to a specific group of customers they are familiar with and should watch for repeat issue or trends that could point to a larger underlying issue. They may attend meetings regularly with their top assigned clients to discuss issues, make recommendations and develop a strong relationship of trust with the main contacts. The case management team works closely with account management team to ensure the client’s needs are met. This position is a high-profile position with all MTS clients and requires a high level of customer service skills. 
Essential Duties and Responsibilities (include the following. Other duties may be assigned.)
<ul>
<li>Receive client issues via phone, gather details and create ticket in ConnectWise. </li>
<li>Review and monitor our service-ticket boards for all incoming tickets via email or opened online. Self-dispatch in the order they are received. </li>
<li>Troubleshoot issues such as computers, printers, scanners, laptops, tablets, servers, login issues, etc.</li>
<li>Complete requests for new user setup, decommissions, printer installs, etc.</li>
<li>Work with a range of Windows applications and operating systems in a networked environment, both hands-on and remotely</li>
<li>Manage and operate services running in a cloud environment.</li>
<li>Leverage automation framework to improve processes, automate deployment, and improve manageability of environment.</li>
<li>Review entire environment and execute initiatives to reduce failures, defects and improving overall performance.</li>
<li>Work independently and with experienced Systems Administrators on maintenance of environment.</li>
<li>Perform tasks that are often unstructured and address issues that are less defined requiring new perspectives and creative approaches.</li>
<li>Coordinate directly with internal customers and service managers on design, lifecycle, and expansion of cloud-based service offerings.</li>
<li>Coordinate with Infrastructure team(s) for troubleshooting, maintenance, capacity management, and architectural design and deployment of next generation clouds.</li>
<li>Participate in programs to deploy products and provide direct feedback to product management and engineering.</li>
<li>Document architectures, procedures, processes for use by other cloud operators.</li>
<li>Reviews procedures user followed to determine if specified steps were taken.</li>
<li>Explains user procedures, as necessary.</li>
<li>Enters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problem.</li>
<li>Reads technical reference manuals for communications hardware and software to learn cause of problem.</li>
<li>Instructs user to enter specified commands into computer to resolve problem.</li>
<li>Updates documentation to record new equipment installed, new sites, and changes to computer configurations.</li>
<li>Trains staff and users to use cloud software.</li>
<li>Coordinates installation of or installs communications lines.</li>
<li>Escalate technical issues outside your skillset to other technical team members or escalate to next tier of support as required. </li>
<li>Review assigned client environments on a regular basis for repeat issues, trends, or other recommendations. </li>
<li>Meet regularly with top assigned clients and account managers. </li>
<li>Ensure current Service Level Agreements (SLAs) are maintained.</li>
<li>Document all tickets thoroughly according to current processes. Should have clear Summaries, Descriptions, Details, Resolutions, time spent and all necessary documentation. Keep ConnectWise calendar up to date and work calendar throughout the day. </li>
<li>Keep customer updated on status of all issues until resolved. </li>
<li>Provide excellent customer service. Maintain professional communications through phone and email.</li>
<li>Create knowledge base documents for team to share. </li>
<li>Assist team with keeping updated information in client specific documentation. </li>
<li>Coach and mentor less experienced analysts by teaching rather than taking over. </li>
<li>Stay abreast of industry standards and changes. Regularly completing training and certifications as needed or required.</li>
<li>Assist other with tickets as needed or when others are out sick/vacation. Assist other departments as needed.</li>
<li>Suggest and communicate process-improvement methodologies to ensure quality service is delivered in a timely manner. </li>
<li>Assist with internal requests within or outside the department as needed.</li>
<li>Participates in the on-call after hours rotation schedule (24x7x365). </li>
<li>Adhere to and follow standard operating procedures (SOPs), Guides, Templates, and Policies used to support and manage MTS Operations daily activities.</li>
<li>Provide specific line of business application support such as NextGen EPM and/or EHR, pulling in the vendor to assist as needed.</li>
<li>Occasionally travel to clients for on-site repairs or professional services if requested by supervisor (approximately 20% or less depending on location to clients). </li>
<li>Complies with all IT Policies, Procedures and Security Standards. Including but not limited to Role Based Access and segregation of duties.</li>
<li>Ability to handle sensitive information including Protected Health Information (ePHI)</li>
<li>Comply with HIPAA and other Cybersecurity Frameworks.</li>
</ul>
Supervisory Responsibilities 
This job has no supervisor responsibilities. 
 
Requirements:
Qualifications 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Excellent oral and written communication skills; including documentation.</li>
<li>Ability to handle multiple complex tasks, with tight deadlines concurrently.</li>
<li>Ability to perform well in a dynamic environment, with on-time delivery.</li>
<li>Demonstrated ability to use problem solving techniques such as root cause analysis to resolve issues.</li>
<li>Demonstrated ability to write and present effective materials, including presentations, status reporting, technical diagrams, and flowcharts.</li>
<li>Ability to follow and adhere to policies, procedures and standards relating to Systems management.</li>
<li>Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation as well as identifying problems in advance and proposing solutions.</li>
<li>Require limited supervision and direction; drive results and set priorities independently.</li>
<li>Ability to uncover business challenges and develop a solution to solve those challenges.</li>
<li>Ability to troubleshoot all Windows desktop hardware and software.</li>
<li>Ability to work with networking and server operating systems.</li>
<li>Ability to remediate technical issues with various vendors such as ISPs, software/hardware manufacturers, etc.</li>
<li>Experience with CRM Ticketing System</li>
<li>Demonstrated ability to use problem solving techniques such as root cause analysis to resolve issues.</li>
<li>Ability to follow and adhere to policies, procedures and standards relating to Systems management and security.</li>
<li>Require limited supervision and direction; drive results and set priorities independently.</li>
<li>Prior experience working with medical applications such as Allscripts, Epic, GE Centricity, or NextGen is a plus. </li>
</ul>
Education and/or Experience 
<ul>
<li>Associates Degree in Information Technology related field or equivalent work experience. </li>
<li>10 years of experience in information technology</li>
<li>2+ years hands on experience working in cloud environments.</li>
<li>Intermediate experience with VBScripting and/or PowerShell Scripting</li>
<li>Strong customer facing and relationship building skills.</li>
<li>Knowledge of VMWare and Windows operating systems</li>
<li>Knowledge of Windows Remote Desktop Server management</li>
<li>Knowledge of Citrix XenApp server management</li>
<li>Knowledge of Microsoft SQL Database management.</li>
<li>Must have at least two industry certifications:</li>
<li>CompTIA A+ </li>
<li>CompTIA Network+</li>
<li>CompTIA Server+ </li>
<li>CompTIA Security+ </li>
<li>CompTIA Advanced Security Practitioner</li>
<li>Must have required Microsoft Certifications.</li>
<li>Microsoft 365 Certified: Fundamentals</li>
<li>Exam MS-100: Microsoft 365 Identify and Services</li>
<li>Microsoft 365 Modern Desktop Administrator</li>
<li>Exam MS-101: Microsoft 365 Mobility and Security</li>
<li>Microsoft 365 Certified: Messaging Administrator</li>
<li>Exam MS-500: Microsoft 365 Security Administration</li>
<li>Microsoft 365 Certified: Teams Administrator Associate</li>
<li>Microsoft Azure Certifications – 2 or more required</li>
<li>Exam AZ-500: Microsoft Azure Security Technologies</li>
<li>Microsoft Certified: Azure Administrator Associate</li>
<li>Microsoft Certified Solutions Architect Expert</li>
<li>Microsoft Certified: Azure Data Engineer Associate</li>
</ul>
Language Skills 
English
Reasoning Ability 
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills 
Terminal Services, Routers or Firewalls Active Directory, Windows, MAC OS, Wireless Access Points and WLAN Controllers, VPN. 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. 
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical Support Analyst

<h3>Job Description</h3>
Category : Technical Support 

About TP
&nbsp;
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
&nbsp;&nbsp;
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
&nbsp;
TP and You
&nbsp;
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
&nbsp;&nbsp;
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
&nbsp;
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
&nbsp;
This position will be based on-site at our Brownsville, Texas location.
Your Responsibilities
&nbsp;
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
<ul>
<li>Provide front line, first level, technical assistance for consumers</li>
<li>Supporting Client specific high speed internet services delivering an exceptional customer experience</li>
<li>Resolve technical problems, within a fast paced, customer facing environment</li>
<li>Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li>
<li>Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li>
<li>Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. </li>
<li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li>
<li>Resolve customer issues on the first call as frequently as possible.</li>
<li>Open and manage trouble ticket system for user issues, Data Network, OS issues.</li>
<li>Be patient, courteous and friendly with customers at all times.</li>
<li>Demonstrate a positive attitude.</li>
<li>Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li>
<li>Adhere to all work schedule assignments.</li>
<li>Abide by and support management directives and adhere to all TP policies.</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
<ul>
<li>6 months Customer service experience preferred</li>
<li>Over 18 years of age</li>
<li>Ability to type 25 wpm</li>
<li>High School Graduate or GED</li>
<li>Comfort with desktop computer system</li>
<li>Proven oral &amp; written communication skills</li>
<li>Logical problem-solving skills</li>
<li>Ability to navigate Windows operating systems</li>
<li>Organization and work prioritization skills</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
&nbsp;
EOE/Disability/Vets

Technical Support Representative - Onsite

<h3>Job Description</h3>
Job Description
We are seeking a Customer Service Representative to deliver world-class support to our customers across Canada and retail markets (Lowe’s, Menards, Home Depot). This role is ideal for someone who enjoys problem-solving, technical troubleshooting, and helping customers with self-installation inquiries.
Key Responsibilities:
<ul>
<li>Respond to customer calls and emails with professionalism and urgency.</li>
<li>Troubleshoot product performance and application issues.</li>
<li>Coordinate warranty returns and evaluate products for warranty eligibility.</li>
<li>Process replacement orders or issue credits as needed.</li>
<li>Maintain accurate records in SAP, Salesforce, and CAR systems.</li>
<li>Communicate effectively with internal teams and escalate issues when necessary.</li>
<li>Assist customers with product-related questions and documentation.</li>
<li>Conduct internal and external product evaluation trainings (minimal travel).</li>
<li>Help develop and maintain training materials.</li>
</ul>
Schedule: Monday–Friday, 7:30 AM–4:00 PM | Hybrid (WFH Wednesdays &amp; Fridays)
Training: 2–4 weeks onsite, ideally 9:30 AM–6:00 PM
Qualifications:
<ul>
<li>Experience with Salesforce and SAP preferred.</li>
<li>Knowledge of pumps and plumbing is a plus.</li>
<li>1+ years of customer service in any environment that includes product troubleshooting </li>
<li>Strong communication and customer service skills.</li>
</ul>
Team Environment:
You’ll be part of a close-knit team of 5 in Delavan and 2 in Canada, working collaboratively with the claims team. Communication is key, with regular group chats and cross-functional support.
Job Type &amp; Location
This is a Contract to Hire position based out of Delavan, WI.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Delavan,WI.
Application Deadline
This position is anticipated to close on Dec 16, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Service Representative - Technical Support

<h3>Job Description</h3>
Job Description
Benefits: &nbsp;
U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. &nbsp;Additional paid sick leave is also provided if required by state or local law. &nbsp;
 
Summary of Position:
The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali’s solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments.
 
Essential Functions:
<ul>
<li>Install, configure, and maintain Denali Solutions at customer locations&nbsp;</li>
<li>Collaborate with clients to understand their unique requirements and provide tailored solutions</li>
<li>Conduct on-site assessments to ensure compatibility and optimal performance of systems</li>
<li>Provide training to client's staff on the operation and maintenance of installed systems</li>
<li>Collaborate with the engineering team to enhance and customize solutions based on client feedback</li>
<li>Maintain accurate documentation of installations, configurations, and troubleshooting procedures</li>
<li>Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization</li>
</ul>
Competencies:
<ol>
<li>Ensures Accountability</li>
<li>Tech Savvy</li>
<li>Communicates Effectively</li>
<li>Values Differences</li>
<li>Customer Focus</li>
<li>Resourcefulness</li>
<li>Drives Results</li>
<li>Plans and Prioritizes</li>
<li>Decision Quality</li>
<li>Self-Development</li>
</ol>
 
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
 
&nbsp;Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. &nbsp;Must be able to exchange accurate information in these situations. &nbsp;The employee must be able to remain in a stationary position 75% of the time. &nbsp;The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. &nbsp;Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. &nbsp;Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
 
Required Education and Experience:
<ul>
<li>High School Diploma</li>
<li>1-3 years of Experience</li>
</ul>
 
Qualifications:
<ul>
<li>1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications</li>
<li>Forklift certification or willingness to obtain</li>
<li>Strong ability to troubleshoot hardware and software problems</li>
<li>Travels to customer locations as necessary to provide service</li>
<li>Strong written and verbal communication skills</li>
<li>Attends regular ongoing education as scheduled by the employer or manufacturer of equipment</li>
</ul>
 
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
 
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Company DescriptionDenali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America. 
<h3>Company Description</h3>
Denali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America.

Technical Support Specialist I

<h3>Job Description</h3>
Job DescriptionDescription:
Overview
At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.
 
As a Technical Support Representative, you will be the first line of support for merchants using Fortis products and services. You’ll handle inbound support requests, troubleshoot issues related to the Fortis Gateway and Ingenico hardware, and ensure merchants receive timely and accurate assistance. This entry-level position is ideal for candidates with strong customer service skills and a desire to grow within the payment processing industry.
 
Essential Duties
Fortis Product Support -
<ul>
<li>Provide technical support for Ingenico hardware including setup, installation, and basic troubleshooting</li>
<li>Assist merchants with navigation and functionality of the Fortis Gateway</li>
<li>Process deployment requests and reprogramming for payment terminals</li>
<li>Troubleshoot basic hardware/software issues and escalate when needed with gateways and payment processing terminals</li>
<li>Manage terminal replacements and warranty claims</li>
</ul>
Customer &amp; Case Management -
<ul>
<li>Respond to support inquiries via phone, email, chat, and case management systems</li>
<li>Research and resolve issues using internal documentation and resources</li>
<li>Ensure accurate documentation of issues, actions taken, and resolutions in support systems</li>
</ul>
Internal Tools &amp; Collaboration -
<ul>
<li>Use the company Wiki and other internal tools to find and follow documented procedures</li>
<li>Work closely with internal teams to escalate issues and collaborate on solutions</li>
<li>Maintain awareness of updates to Fortis products and services</li>
</ul>
Requirements:
Requirements
<ul>
<li>Education: High school diploma or equivalent required; relevant coursework or degree preferred</li>
<li>Experience: 1+ year in customer service or tech support; experience in payments or POS hardware is a plus</li>
<li>Technical Skills: Basic knowledge of hardware setup/troubleshooting (Ingenico preferred); ability to learn internal tools and platforms</li>
<li>Communication: Clear verbal and written communication skills; comfortable supporting customers via phone, email, and chat</li>
<li>Problem-Solving: Strong troubleshooting skills with attention to detail and accurate case documentation</li>
<li>Teamwork: Collaborative mindset with a willingness to learn and adapt in a fast-paced environment</li>
</ul>

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