Job Description
Job Description
We’re seeking an experienced Technical Support Representative to join our team. Our products save Police K9's and the Officer's lives! This position requires a Technical Support Representative / Production Tech for law enforcement vehicles. We have saved thousands of Police K9s in our 35+ years of business.
What we are looking for:
- Great communication skills - over the phone, face-to-face, and via E-mail.
- Positive attitude, patience and a desire to help our customers, as well as being a team player.
- Good Computer Skills (Data Entry)
- Basic understanding of 12-Volt Electronics.
What we offer:
- Competitive Pay
- Work Hours (8am-4:30pm) Monday-Friday.
- Paid Major Holidays recognized.
- Vacation Time
- Sick Days
- Health Insurance Assistance
- Air-Conditioned Installation Bay
- Hands-on training
- Non-Smoking Environment
- Simple IRA
Responsibilities (but not limited to):
- Answer customer inbound calls and text.
- Assist Installers with technical support.
- Solder board components and build wiring assemblies.
- Assemble and test equipment before they leave our facility.
- Providing our customers with quotes.
- Troubleshoot existing electronics and remove or replace malfunctioning parts
- Install new versions of our equipment for customers
- Programming equipment.
Requirements/Education:
- High school diploma or equivalent
- Must have basic knowledge of (Office 365).
- Certification or Degree in vehicle electronics is preferred
- Previous experience in a similar role is a plus
- Excellent communication skills
(Compensation is based on experience)
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Paid time off
- Retirement plan
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Company DescriptionManufacture and Installation of electronic safety products for Police K9 vehicles..
Company Description
Manufacture and Installation of electronic safety products for Police K9 vehicles..