<h3>Job Description</h3>
Job Description
We are seeking a proactive and detail-oriented Desktop Support Analyst for, one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledgebase, and improving overall service delivery within the IT Help Desk team. The hours worked would be 12 pm CST - 6 pm CST, Monday-Friday.
 
Key Responsibilities:
<ul>
<li>Respond to incoming service requests in a timely manner, gather pertinent information, and document all interactions using the internal Help Desk System.</li>
<li>Classify, prioritize, and manage service requests in accordance with department guidelines and SLAs.</li>
<li>Troubleshoot a variety of IT issues, including personal computer hardware/software, operating systems, email, printers, network access, internet connectivity, and mobile devices.</li>
<li>Escalate or reassign tickets as appropriate, ensuring efficient handoff to other support tiers or teams.</li>
<li>Maintain and contribute to the resolution knowledge base by documenting solutions to resolve issues.</li>
<li>Provide clear, professional communication to end users and stakeholders, including periodic reports and enterprise-wide updates when required.</li>
<li>Collaborate with Support Engineers and other internal service teams to ensure seamless issue resolution.</li>
<li>Mentor Help Desk Technician I staff to enhance their technical and customer service skills.</li>
<li>Assist the Desktop Support Manager with internal initiatives aimed at improving service delivery and team effectiveness.</li>
<li>Monitor team workloads and help manage ticket backlogs to ensure high service levels.</li>
<li>Remotely connect to user systems to diagnose and resolve technical issues efficiently.</li>
<li>Identify recurring problems and trends and assist in developing proactive solutions.</li>
<li>Perform additional duties and participate in projects as assigned.</li>
</ul>
Qualifications:
<ul>
<li>1–3 years of desktop or IT support experience in a help desk or technical support environment</li>
<li>Strong knowledge of Windows OS, Microsoft Office Suite, email clients, and remote support tools</li>
<li>Familiarity with help desk ticketing systems and documentation best practices</li>
<li>Excellent problem-solving and communication skills</li>
<li>Proven ability to mentor junior staff and work collaboratively in a distributed team setting.</li>
<li>Experience supporting a remote workforce preferred.</li>
</ul>

Help Desk Analyst II

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Help Desk Analyst III to join our team in Omaha, Nebraska. In this long-term contract position, you will play a critical role in providing advanced technical support, managing endpoint systems, and ensuring optimal functionality across diverse platforms. This role requires a combination of technical expertise and proactive problem-solving to support both Windows and macOS environments while contributing to automation and security initiatives. Responsibilities: • Provide advanced troubleshooting and support for Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive. • Administer endpoint security solutions such as Microsoft Defender for Endpoint to ensure system protection. • Manage device configurations and deployments using Intune, Autopilot, and related tools. • Utilize PowerShell scripting and Power Automate to streamline processes and enhance efficiency. • Support user accounts and access management through Entra/Azure Active Directory. • Address technical issues for both Windows and macOS environments, ensuring seamless functionality. • Participate in a 24/7 on-call rotation to address critical system needs. • Act as the escalation point for complex technical problems, collaborating with IT teams to develop solutions. • Maintain compliance with licensing, regulatory standards, and security protocols. • Contribute to system audits, documentation, and process improvement initiatives.• Minimum of 5 years of experience in Service Desk or technical support roles. • Strong expertise in Microsoft 365 administration and troubleshooting. • Proficiency in endpoint management tools such as Intune, Autopilot, and Microsoft Defender. • Advanced skills in PowerShell scripting and automation. • Familiarity with Active Directory and Entra/Azure AD user account management. • Ability to support and troubleshoot both Windows and macOS operating systems. • Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate, Security Compliance and Identity Fundamentals, and CompTIA Network+. • Bachelor’s degree in a related field or equivalent combination of education and experience.

Help Desk Analyst III

<h3>Job Description</h3>
Job DescriptionDescription:
Please note: This position is not eligible for employer-based visa sponsorship now or in the future (e.g., H-1B, TN, F-1- OPT). Candidates must be authorized to work in the U.S. on a permanent basis. 
 
Position Overview
Reporting to the Director of SAP, the SAP Business Analyst-Help Desk is someone who monitors the SAP Help Desk daily and performs a variety of SAP business analyst duties in accordance with company policies and procedures. These duties include evaluating and analyzing SAP Help Desk requests, solving SAP Help Desk incidents when possible, gathering business requirements from stakeholders for SAP Help Desk requests that require larger enhancements/changes, assigning SAP Help Desk tasks to other members of the SAP team or our offshore Help Desk support team and coordinating with the SAP and offshore teams to complete each incident and change request in a timely fashion. This is a non-supervisory position. 
 
Responsibilities
<ul>
<li>Monitor the SAP Help Desk daily.</li>
<li>Assess each new SAP incident to determine the proper course of action.</li>
<li>Solve SAP incidents when possible.</li>
<li>Gather and analyze business requirements from business stakeholders for SAP Help Desk requests that require larger enhancements or changes. </li>
<li>Assign SAP Help Desk tasks to other members of the SAP team or our offshore Help Desk support team as necessary</li>
<li>Review and track progress on existing SAP Help Desk tasks. </li>
<li>Meet daily with our offshore team to assess progress on all open incidents. Coordinate efforts between offshore consultants and our SAP team as necessary. </li>
<li>Provide support to the SAP Team or other business and technology teams as necessary during design, development and delivery to ensure solid, scalable, robust solutions. </li>
<li>Help identify, assess, and mitigate risks associated with each solution/design. </li>
<li>Motivate work of others outside of direct authority to ensure SAP Help Desk milestones and deliverables are met.</li>
<li>Communicate and work with consultants</li>
<li>Work closely in a global team environment</li>
<li>Perform other duties as requested by the Director of SAP.</li>
</ul>
Requirements:
Education:
<ul>
<li>Bachelor’s degree or relevant job experience in Computer Science, Information Systems or other related field required </li>
</ul>
Experience:
<ul>
<li>2 – 4 years of SAP experience required. Cross functional knowledge across multiple SAP modules including Sales and Distribution (SD), Logistics Execution (LE), Materials Management (MM), Warehouse Management (WM), Production Planning (PP) and Finance &amp; Controlling (FICO) preferred</li>
<li>Experience with multiple SAP implementations preferred</li>
<li>ABAP Programming experience a plus</li>
</ul>
Other Requirements:
<ul>
<li>Advanced computer skills required</li>
<li>Excellent communication and organizational skills required</li>
<li>Dynamics CRM or related software experience a plus</li>
<li>Occasional travel to our other locations in North America and our remote offices in Canada, Mexico, Brazil or Taiwan may be required for up to 2 weeks at a time.</li>
</ul>
Skills:
<ul>
<li>Excellent analytical skills</li>
<li>Ability to apply and use technology for problem solving</li>
<li>Demonstrated effective interpersonal, verbal and written communication skills</li>
<li>Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary</li>
<li>Unwavering attention to detail and commitment to world-class quality</li>
<li>Ability to embrace deadlines</li>
<li>Able to project a positive and professional demeanor to all internal and external contacts</li>
</ul>
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
<ul>
<li>Health &amp; Dental Insurance</li>
<li>Company paid Life Insurance</li>
<li>401(k)</li>
<li>Paid Time Off benefits</li>
<li>Product discounts</li>
<li>Wellness programs</li>
</ul>
 
 
EOE/M/W/Vet/Disability
#ZR

SAP Business Analyst - Help Desk

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Help Desk Analyst III to join our team on a long-term contract basis in Richmond, Virginia. In this role, you will deliver high-quality IT support to executive-level staff and other users, ensuring a seamless experience and resolving complex technical issues. This is an on-site position requiring consistent presence, five days a week, within the healthcare industry. Responsibilities: • Provide top-tier IT support to executive staff and end-users, ensuring optimal customer satisfaction. • Diagnose and resolve complex technical issues related to Microsoft Office 365, SharePoint, and other workplace tools. • Offer comprehensive support for hardware, software, and network-related concerns. • Collaborate with IT teams to resolve escalated issues efficiently and effectively. • Maintain accurate documentation of service requests and resolutions within ticketing systems. • Educate and guide end-users on technology adoption and best practices. • Ensure IT support services align with organizational standards and industry best practices. • Utilize Active Directory to manage user accounts and permissions. • Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.• Significant experience in a Level 3 Help Desk or equivalent technical support role. • Advanced proficiency with Microsoft Office 365 and SharePoint applications. • Strong knowledge of Active Directory for user account management. • Familiarity with Windows 10 operating system and troubleshooting techniques. • Ability to handle service desk tickets effectively and maintain detailed records. • Exceptional customer service and communication skills, with a detail-oriented approach and relevant experience. • Proven ability to resolve technical issues under pressure in a fast-paced environment. • Availability to work on-site, five days a week in Richmond, Virginia.

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Help Desk Analyst II to provide Tier 2 technical support at our site in Yountville, California. This contract position offers an exciting opportunity to work within a dynamic and guest-focused hospitality environment, addressing IT challenges and ensuring seamless technology operations. If you excel in troubleshooting, enjoy collaborating with teams, and thrive in a fast-paced setting, we encourage you to apply. Responsibilities: • Deliver Tier 1 and Tier 2 technical support for a variety of devices, including PCs, printers, TVs, credit card readers, and mobile devices. • Diagnose and resolve hardware, software, and network issues to maintain uninterrupted operations. • Collaborate with onsite employees and escalate complex technical issues to senior IT leadership as needed. • Assist in improving guest-facing technologies and enhancing operational workflows. • Create and update documentation for IT systems, including troubleshooting guides and internal processes. • Manage the onboarding and offboarding of end-users, including training and application access setup. • Provide weekend and after-hours support to address critical business needs. • Ensure the proper functioning of Wi-Fi networks and audiovisual systems used within the hospitality environment. • Support IT security measures and protocols to safeguard company systems.• Minimum of 5 years of experience in IT infrastructure operations, including networks, servers, and storage devices. • Proficiency in troubleshooting Windows-based systems and mobile platforms. • Familiarity with networking protocols, firewalls, and wireless equipment. • Experience with device management systems and audiovisual technologies in hospitality settings. • Strong understanding of IT security practices and solutions. • Ability to prioritize tasks, manage deadlines, and work effectively under pressure. • Excellent communication skills to support team members and present IT concerns clearly. • Hands-on experience with tools such as Active Directory, Windows 10, service desk systems, and point-of-sale devices.

<h3>Job Description</h3>
Job Description
Help Desk / Technology Analyst – Onsite in downtown Portland, OR.
We’re seeking a full-time Technology Analyst to provide onsite technical support for our client&nbsp;offices in downtown Portland, OR. This position serves as the first point of contact for end users needing assistance with laptop, desktop, and related IT systems. You’ll troubleshoot daily support issues, install and maintain hardware/software, and work closely with Tier 2 and senior IT staff.
This is an onsite role, Monday–Friday, 8:00 AM to 5:00 PM PST, with a mandatory 1-hour lunch break. Occasional overtime opportunities are available.
Key Responsibilities:
<ul>
<li>
Provide onsite support, including diagnosis, troubleshooting, and resolution of desktop and end-user IT issues
</li>
<li>
Install, configure, test, and maintain workstations and peripheral equipment
</li>
<li>
Monitor and manage workstation hardware/software performance and issues
</li>
<li>
Maintain inventory records of hardware and software assets
</li>
<li>
Collaborate with client managers and Tier 2 IT staff on complex issues
</li>
<li>
Support network and workstation operations, including connectivity and application support
</li>
<li>
Participate in testing and feedback for new systems, updates, mobile devices, and software
</li>
<li>
Assist senior IT staff with escalated issues and advanced troubleshooting
</li>
<li>
Maintain efficient deployment checklists and documentation for all systems
</li>
<li>
Consistently document issues, resolutions, and support procedures in ticketing system
</li>
</ul>
Requirements:
<ul>
<li>
Proficient in Microsoft Windows 10/11 and mobile platforms (iOS and Android)
</li>
<li>
Strong hands-on experience with hardware troubleshooting and support
</li>
<li>
Clear, professional communication skills – verbal, written, and interpersonal
</li>
<li>
At least 3 years in a customer-facing or IT support role
</li>
<li>
Solid critical thinking, problem-solving, and analytical skills
</li>
<li>
Ability to clearly translate technical concepts into user-friendly language
</li>
<li>
Strong organizational skills and attention to detail
</li>
<li>
Ability to work independently and manage priorities effectively
</li>
<li>
Must have reliable transportation and ability to travel up to 3 hours to remote office locations.
</li>
</ul>
Benefits:
<ul>
<li>
3 weeks paid time off per year (PTO)
</li>
<li>
401(k) retirement plan
</li>
<li>
Comprehensive health, dental, and vision insurance
</li>
<li>
Opportunity for overtime pay
</li>
<li>
Supportive team environment with long-term client engagement
</li>
</ul>
If this sounds like a fit, we’d love to hear from you! Please submit your resume and any relevant details about your background and interest.
Company DescriptionSparksta LLC is a growing managed service provider that specializes in helping our clients deploy leading edge secure data environments while providing first class technology support to local staff. 
<h3>Company Description</h3>
Sparksta LLC is a growing managed service provider that specializes in helping our clients deploy leading edge secure data environments while providing first class technology support to local staff.

Technology Analyst / Help Desk

<h3>Job Description</h3>
Job Description
Job Summary: We are seeking a proactive Help Desk Analyst to join our IT team. In this role, you will be the first line of support for employees, ensuring their technical issues are resolved quickly and effectively. The ideal candidate is a person who thrives in dynamic environments, is eager to take on responsibility, and enjoys working collaboratively to provide exceptional support. After 90 days the person will be able to move to a hybrid model.&nbsp;
 Responsibilities: • Serve as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system, delivering timely and effective solutions. • Troubleshoot and resolve hardware, software, network, and peripheral issues across laptops, desktops, printers, and mobile devices. • Manage user accounts, including setting up, modifying, and deactivating accounts, as well as resetting passwords and managing permissions in Active Directory or other systems. • Assist with onboarding and offboarding tasks, including configuring new equipment and ensuring secure access for employees. • Document and track all support interactions and resolutions in the ticketing system, ensuring accuracy and follow-through. • Maintain IT inventory and ensure equipment is properly allocated and tracked. • Provide end-user training and guidance on software, hardware, and IT policies to empower employees. • Collaborate with the broader IT team to support projects, such as system upgrades, software rollouts, and process improvements. • Identify recurring issues and recommend solutions to improve efficiency and user satisfaction.
 Requirements: • Associate degree in Information Technology, Computer Science, or equivalent experience. • 1-2 years of experience in a help desk or IT support role, with demonstrated ability to manage diverse technical tasks. • Strong knowledge of Windows and macOS operating systems, Microsoft 365 Suite, and common troubleshooting tools. • Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira) and remote support tools. • Basic understanding of networking concepts such as Wi-Fi, VPN, and IP addressing. • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. • Strong interpersonal skills, a collaborative mindset, and a genuine commitment to team success. • Ability to prioritize tasks, manage time effectively, and thrive in a fast-paced environment.
 Preferred Qualifications: • CompTIA A+, Network+, or ITIL Foundation certification. • Experience with Active Directory and IT asset management. • A proactive approach to problem-solving and continuous improvement.
Company DescriptionStaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture. Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere. 
<h3>Company Description</h3>
StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.\r\n\r\n Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.

IT Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionSalary: 
Job Title:Help Desk Analyst
Location: Virtual
Other Consideration: U.S. Citizen (Required)
 The Help Desk Analyst provides technical support to internal staff by troubleshooting hardware, software, and system issues, ensuring efficient and reliable IT operations. Duties and Responsibilities 
<ul>
<li>Strong troubleshooting and diagnostic skills</li>
</ul>
<ul>
<li>Excellent verbal and written communication</li>
</ul>
<ul>
<li>Ability to manage multiple requests with attention to detail</li>
</ul>
<ul>
<li>Customer-service mindset with patience and professionalism </li>
</ul>
Success Factors
<ul>
<li>Ability to think strategically and solve complex problems</li>
</ul>
<ul>
<li>Excellent communication and collaboration skills</li>
</ul>
<ul>
<li>Proactive, self-motivated, and results-oriented</li>
</ul>
<ul>
<li>Adaptable to changing business needs and priorities</li>
</ul>
<ul>
<li>Commitment to continuous learning and improvement </li>
</ul>
Qualifications 
<ul>
<li>High school diploma or equivalent required; IT-related certification or degree preferred</li>
</ul>
<ul>
<li>12 years of experience in a help desk or IT support role</li>
</ul>
<ul>
<li>Familiarity with Microsoft Office, Windows/Mac OS, and basic network troubleshooting </li>
</ul>
Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time.
WORK AUTHORIZATION
This role requires you to live within the United States.
Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.
AAP/EEO STATEMENT
Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura s employees to perform their job duties may result in discipline up to and including discharge.
CLEARANCE REQUIREMENT
This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.
COMPANY DESCRIPTION
Sprezzatura (<a href="http://www.sprezzmc.com" target="_blank">www.sprezzmc.com</a>) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.
 
 remote work

Help Desk Analyst - CCSS

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst II to join our team in Sacramento, California. This is a long-term contract position where you will play a critical role in providing technical support for a variety of systems and applications. The ideal candidate will have hands-on experience in supporting virtual desktops and hardware, with a strong commitment to ensuring seamless IT operations. Responsibilities: • Provide technical support for virtual desktops, including Citrix-based environments and related tools such as Citrix Director and Unidesk layer applications. • Troubleshoot and resolve issues with hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners. • Utilize Epicor ticketing system to manage and track IT service requests, with training provided if necessary. • Assist end-users with Microsoft Windows 10 operating systems and related desktop applications. • Maintain and sanitize workspaces and equipment in compliance with health and safety guidelines. • Support and troubleshoot court-specific applications, ensuring all systems function efficiently. • Collaborate with team members to address IT-related inquiries and escalate issues as needed. • Provide excellent customer service by maintaining clear communication and timely issue resolution. • Conduct temperature checks and follow health protocols when visiting court buildings, as required. • Monitor and respond to IT call center requests during operating hours, Monday through Friday.• Minimum of 3 years of experience in a technical support or help desk role. • Proficiency in supporting Microsoft Windows 10 operating systems. • Familiarity with virtual desktop environments, particularly Citrix-based systems. • Experience with hardware troubleshooting, including Wyse thin clients, HP printers, and Fujitsu scanners. • Strong understanding of IT ticketing systems, with Epicor experience being a plus. • Ability to quickly learn and support specialized applications used within the organization. • Excellent problem-solving skills and attention to detail. • Strong communication and interpersonal skills for effective end-user support.

<h3>Job Description</h3>
Job Description 
NOTE: This position will be on-site at our office in Franklin, TN.
Position Summary: The IT Helpdesk Analyst provides support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The other role is to support the business by taking calls on behalf of the Restaurant Advocacy team to support the business from employees who encounter issues at the store level and provide support to escalate or resolve those issues quickly. This position is required to be on-call.
Communication and teamwork will be at the center of the role. The Restaurant Advocate and IT Helpdesk teams deal with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people’s needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the team’s problems.
The IT Helpdesk Analyst I is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. As a Restaurant Advocate Representative, escalation of issues to Subject Matter Experts (SMEs) is crucial to ensure business continuity.
Essential Functions:
IT Helpdesk Representative (90%):
<ul>
<li>Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.</li>
<li>Effectively identifies service desk issues and resolves or escalates problems appropriately.</li>
<li>Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.</li>
<li>Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.</li>
<li>Proactively works with IT Service Management Processes and activities to provide timely and quality service.</li>
<li>Supports the Service desk tool, processes, and vendor relationships as appropriate.</li>
<li>Prioritizes work efforts and communicates with business units and end-users.</li>
<li>Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.</li>
<li>Configures new hardware for stores or office users and ships the equipment as necessary.</li>
<li>Provides shipping and tracking assistance for all IT equipment.</li>
<li>Utilizes basic hand tools to fix hardware or equipment.</li>
<li>Helps the team keep workstation and office area clean and organized.</li>
<li>Assists with various projects, including with outside departmental members.</li>
<li>Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.</li>
<li>Participates in inventory tracking, counting, and organization.</li>
<li>Remotely assists IT Field Services Technicians completing on-site troubleshooting.</li>
</ul>
Restaurant Advocate Representative (10%):
<ul>
<li>Evaluate what are critical issues needed to keep store running.</li>
<li>Answer main phone line for Restaurant Advocate to create critical/urgent tickets.</li>
<li>Provide timelines for resolution, communicating to all parties involved throughout lifecycle.</li>
<li>Coordinated outside Vendor services performed, follow up.</li>
<li>Coordinate areas of expertise with appropriate Subject Matter Experts to resolve issues.</li>
<li>Store Operations – store supply, general maintenance/upkeep (trash, landscaping, snow removal, hood service, Uniform Orders, cake supplies, Food Vendor issues, Management of TUAU submissions and response, DQ cakes.com</li>
<li>Financial Data and Reporting - SPLH sales forecasting, Par Levels, Power BI scorecard reporting, Deposit issues, Bank concerns, Ceridian clock-in issues, Data Central inventory issues (critical counts, EOM inventory)</li>
<li>Marketing - POP, signage (building, reader boards, highway signs, coupons, PLU #’s, Fundraising</li>
<li>Human Resources- payroll questions, Ceridian questions, Benefits inquiries, Employee injuries and work comp claims, employee relations</li>
</ul>
Communications:
<ul>
<li>Serve as the first point of contact for customers seeking technical assistance over the phone or email utilizing a ticketing system.</li>
<li>Use empathy, understanding and technical knowledge as primary tools for customer support.</li>
<li>Works closely with various staff &amp; third-party vendors in support of day-to-day business processes.</li>
<li>Effectively communicates &amp; troubleshoots issues with systems, equipment, hardware, software, and escalates as appropriate.</li>
<li>Maintains a professional, proactive, and positive attitude and approach while providing services to end users.</li>
<li>Walk the customer through the problem-solving process.</li>
<li>Record events, problems and their resolution in the ticket system directing unresolved issues to the next level of support personnel.</li>
<li>Follow-up and update customer status information.</li>
<li>Effectively collaborates and communicates as a liaison between various business departments.</li>
</ul>
Security:
<ul>
<li>Secures the computer rooms and business assets.</li>
<li>Maintains compliance with the IT Security Policy.</li>
<li>Safeguards employee and customer information while maintaining total confidentiality.</li>
<li>Maintains and administers portable device management applications such as IBM MaaS360.</li>
<li>Reports any security issues to the IT Director as appropriate.</li>
</ul>
Qualifications:
<ul>
<li>Proven experience as a help desk technician or other customer support role.</li>
<li>Tech savvy with working knowledge of office automation production, databases, and remote control.</li>
<li>Good understanding of computer systems, mobile devices, and other tech products.</li>
<li>Ability to diagnose and resolve basic technical issues.</li>
<li>AA/AS in IT or Computer Science or relevant field experience.</li>
<li>CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.</li>
<li>Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.</li>
</ul>
Competencies:
<ul>
<li>Customer Service</li>
<li>Communication Skills</li>
<li>Ability to learn quickly</li>
<li>Troubleshooting/problem-solving skills</li>
<li>Ability to work well under pressure</li>
<li>Adaptability</li>
<li>Teamwork skills</li>
</ul>

1,488 Help Desk Analyst Jobs