Job Description
Job DescriptionWe are looking for an experienced Help Desk Analyst III to join our team on a long-term contract basis in Richmond, Virginia. In this role, you will deliver high-quality IT support to executive-level staff and other users, ensuring a seamless experience and resolving complex technical issues. This is an on-site position requiring consistent presence, five days a week, within the healthcare industry.
Responsibilities:
• Provide top-tier IT support to executive staff and end-users, ensuring optimal customer satisfaction.
• Diagnose and resolve complex technical issues related to Microsoft Office 365, SharePoint, and other workplace tools.
• Offer comprehensive support for hardware, software, and network-related concerns.
• Collaborate with IT teams to resolve escalated issues efficiently and effectively.
• Maintain accurate documentation of service requests and resolutions within ticketing systems.
• Educate and guide end-users on technology adoption and best practices.
• Ensure IT support services align with organizational standards and industry best practices.
• Utilize Active Directory to manage user accounts and permissions.
• Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.• Significant experience in a Level 3 Help Desk or equivalent technical support role.
• Advanced proficiency with Microsoft Office 365 and SharePoint applications.
• Strong knowledge of Active Directory for user account management.
• Familiarity with Windows 10 operating system and troubleshooting techniques.
• Ability to handle service desk tickets effectively and maintain detailed records.
• Exceptional customer service and communication skills, with a detail-oriented approach and relevant experience.
• Proven ability to resolve technical issues under pressure in a fast-paced environment.
• Availability to work on-site, five days a week in Richmond, Virginia.