Job Description
Job DescriptionWe are looking for an experienced Help Desk Analyst III to join our team in Omaha, Nebraska. In this long-term contract position, you will play a critical role in providing advanced technical support, managing endpoint systems, and ensuring optimal functionality across diverse platforms. This role requires a combination of technical expertise and proactive problem-solving to support both Windows and macOS environments while contributing to automation and security initiatives.
Responsibilities:
• Provide advanced troubleshooting and support for Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
• Administer endpoint security solutions such as Microsoft Defender for Endpoint to ensure system protection.
• Manage device configurations and deployments using Intune, Autopilot, and related tools.
• Utilize PowerShell scripting and Power Automate to streamline processes and enhance efficiency.
• Support user accounts and access management through Entra/Azure Active Directory.
• Address technical issues for both Windows and macOS environments, ensuring seamless functionality.
• Participate in a 24/7 on-call rotation to address critical system needs.
• Act as the escalation point for complex technical problems, collaborating with IT teams to develop solutions.
• Maintain compliance with licensing, regulatory standards, and security protocols.
• Contribute to system audits, documentation, and process improvement initiatives.• Minimum of 5 years of experience in Service Desk or technical support roles.
• Strong expertise in Microsoft 365 administration and troubleshooting.
• Proficiency in endpoint management tools such as Intune, Autopilot, and Microsoft Defender.
• Advanced skills in PowerShell scripting and automation.
• Familiarity with Active Directory and Entra/Azure AD user account management.
• Ability to support and troubleshoot both Windows and macOS operating systems.
• Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate, Security Compliance and Identity Fundamentals, and CompTIA Network+.
• Bachelor’s degree in a related field or equivalent combination of education and experience.