Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst II to join our team in Sacramento, California. This is a long-term contract position where you will play a critical role in providing technical support for a variety of systems and applications. The ideal candidate will have hands-on experience in supporting virtual desktops and hardware, with a strong commitment to ensuring seamless IT operations.
Responsibilities:
• Provide technical support for virtual desktops, including Citrix-based environments and related tools such as Citrix Director and Unidesk layer applications.
• Troubleshoot and resolve issues with hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners.
• Utilize Epicor ticketing system to manage and track IT service requests, with training provided if necessary.
• Assist end-users with Microsoft Windows 10 operating systems and related desktop applications.
• Maintain and sanitize workspaces and equipment in compliance with health and safety guidelines.
• Support and troubleshoot court-specific applications, ensuring all systems function efficiently.
• Collaborate with team members to address IT-related inquiries and escalate issues as needed.
• Provide excellent customer service by maintaining clear communication and timely issue resolution.
• Conduct temperature checks and follow health protocols when visiting court buildings, as required.
• Monitor and respond to IT call center requests during operating hours, Monday through Friday.• Minimum of 3 years of experience in a technical support or help desk role.
• Proficiency in supporting Microsoft Windows 10 operating systems.
• Familiarity with virtual desktop environments, particularly Citrix-based systems.
• Experience with hardware troubleshooting, including Wyse thin clients, HP printers, and Fujitsu scanners.
• Strong understanding of IT ticketing systems, with Epicor experience being a plus.
• Ability to quickly learn and support specialized applications used within the organization.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills for effective end-user support.