<h3>Job Description</h3>
Job Description
The Analysts will support the PRISM go live. PRISM will be a significant change for all employees accessing the new HR system and we need to be able to provide users with support if they have difficulties.
They will need to Learn our phone and ticketing system. The system is web based and SSO so they will be expected to be able to reset AD passwords and troubleshoot basic browser issues. Then document what issues they see, what the solutions are and details of problems in escalation tickets.
Work Location: Must reside in New England. Ability to be onsite in Augusta as needed. 
Primary Responsibilities:
<ul>
<li>Provides technical assistance, support, and advice to end users for hardware, software, and systems.</li>
<li>Provides hands-on technical assistance to business and technical users.</li>
<li>Investigates and resolves computer software and hardware problems of users.</li>
<li>Serves as a contact for level 1 support.</li>
<li>Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.</li>
<li>Determines whether problem is caused by hardware, software, or system.</li>
<li>Answers questions, applying knowledge of computer software, hardware, systems, and procedures.</li>
<li>Talks with technical and non-technical co-workers to research problem and find solution.</li>
<li>Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.</li>
<li>Experienced with a variety of call-tracking software and systems.</li>
<li>Reads trade magazines and engages in independent study to maintain current industry knowledge.</li>
<li>Follow quality standards and displays strong customer service skills.</li>
<li>Ability to work in a team environment.</li>
<li>Complete assigned tasks.</li>
</ul>
What you'll have:
<ul>
<li>Years of Relevant Experience: 1 to 3 years support experience</li>
<li>Strong communication skills; both written and spoken.</li>
<li>Exceptional Customer Service skills</li>
<li>Strong troubleshooting and documentation skills</li>
</ul>

Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionHelp Desk Analyst IThis is an exciting opportunity to join a growing global company in the medical equipment industry! The Support Analyst (Help Desk) will act as the first point of contact for handling business partners’ technical support issues. Responsibilities:
<ul>
<li>The Support Analyst will be responsible for responding to issues by gathering all necessary information and providing resolution during the initial contact or forward the issue to the correct support team for resolution. </li>
<li>The focus of work is phone and deskside support, and resolution of incidents/service requests submitted via Self Service. </li>
<li>Create solution documents both for internal Service Desk use as well as business partner use. </li>
<li>Will participate on project and change work.</li>
</ul>
Qualifications:
<ul>
<li>Two to four years of IT work experience
<ul>
<li>One to two years Call Center experience</li>
<li>One to two years Desktop Support experience</li>
</ul>
</li>
<li>Demonstrated ability to use troubleshooting skills to resolve inquiries professionally and accurately.</li>
<li>Solid knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware.</li>
<li>Solid knowledge of desktop, laptop and thin client hardware.</li>
<li>Working experience with peripherals such as printers and desk phones.</li>
<li>Demonstrated strong verbal, written, organization and interpersonal skills.</li>
<li>Demonstrated flexible approach to an ever-changing environment.</li>
<li>Professional and courteous approach.</li>
<li>Degree Required: High School Diploma or equivalency</li>
<li>Certification Requirements/Desired:
<ul>
<li>Familiar with ITIL processes and framework. ITIL v3 or 2011 certification a plus. </li>
<li>Help Desk and/or Desktop Support technical certification a plus.</li>
</ul>
</li>
</ul>
Pay Rate:$32-$38.70/hour

Help Desk Analyst I

<h3>Job Description</h3>
Job Description
Duration
6-12 month contract
Req Description
Description
Participate in extended training program meeting assessment requirements throughout assignment. Work with all levels of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax and default. Research and resolve inquiries in a call center/helpdesk environment. Must be flexible with work schedule; assigned schedules may include early morning, day and evening shifts. Saturdays are a requirement. Attendance and punctuality are crucial for this position. Ability to use/follow structured EMpower schedules by returning from breaks and lunch at scheduled times to support team and business objectives. Work in a highly competitive team environment adhering to key performance metrics with high emphasis on quality and productivity. Provide first call resolution and root cause analysis on the help desk. Interact with clients through telephone, email and chats. Other duties as assigned.
Enterprise Req Skills
helpdesk,windows,troubleshoot
Job Title
Help Desk
Top Skills Details
1. Working knowledge of Windows 7/10 operating system, MS Office suite (Word, Excel, and Outlook). 2. Ticketing system experience (3 months experience will suffice) They currently use Footprints 3. Previous Phone support experience via Help Desk or call center environment (3 months experience via help desk or over 1 year of experience via call center)
Experience Level
Intermediate Level
External Communities Job Description
The company is growing rapidly and looking to build their team with more entry level Help desk technicians. They are willing to train someone who recently graduated from IT school or who is looking advance their skills in more of a corporate environment.
EVP
Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement.
Work Environment
Business casual, great people, friendly open communication and excellent room for advancement. Lots of projects going on simultaneously.
Additional Skills Tags
Additional Skills &amp; Qualifications
Experience working with Active Directory Experience monitoring user access requests that need to be changed or added Bachelor’s degree or equivalent work experience preferred Strong work ethic Strict adherence to work schedule times and deadlines Successful completion of new hire training program Flexibility and ability to adapt to change quickly Ability to work with all levels of management Excellent Listening skills Strong problem resolution skills Excellent verbal and written communication skills
Business Qualification
Impact to the Internal/External Customer
Interview Information
Personal Interview on site with Ken Richardson(VP) and Frank Candelori (Manager)
Why is Position Open?
Business Challenge
At this moment the team right now doesn\'t have the bandwidth to support the 2600 end users. Without additional help, their SLA\'s will fall behind and the team can\'t deliver the best level of service to their customers.

<h3>Job Description</h3>
Job Description
Duration
6
Month(s) contract
Start date: ASAP
FULLY REMOTE -Work from home
You have to reside in NY or PA to be considered
Req Description
Top Skills Details
1. At least 1-2 years of end user support experience 2. Experience with password resets, using a ticketing system, Windows 7/10 and Microsoft Office Suite 3. High level customer service and communication skills are paramount. Experience having had to triage issues effectively
Tuesday through Saturday (2pm to 10pm) shift
Description
\*\*\*. This will be joining our team who came on to help support various Go-Lives and were kept on to support the entire&nbsp;environment on the service desk.\*\*\* Windows 10/O365/Citrix/ServiceNow/Epic tech stack. Cisco Jabber/Finesse for calls Summary: Provides front line service for all IS customer incidents, requests and problems Analyzes all incidents, requests and problems, and either resolves immediately, or collaborates with other IS teams or vendors to escalate appropriately. Provides high level of customer service and technical expertise. Position Responsibilities: • Responds quickly and with exceptional level of service to all incoming customers. • Carefully and adeptly analyzes each incident, request and problem. • When possible, provides immediate resolution, else uses preliminary analysis and critical thinking to escalate item appropriately. • Elicits information necessary to resolve customer incident, request or problem. • Uses ITSM tool to document customer interaction and troubleshooting/resolution steps taken for each issue. • Writes Knowledge Base articles for solutions as they are identified. • Develops and maintains strong working relationships with other IS teams to facilitate collaboration on customer issues. • Provides support to new team members. • Assists with Problem Management tasks (communication, follow-up, etc.) during an active problem. • Adheres to IS Business Practices and available for 24/7 support as needed. Position Qualifications Required / Experience Required: 2 years of technical support experience plus two years of customer service experience. Fundamental understanding of computer hardware and software principals and support. Strong customer service approach required as well as ability to effectively multi-task. Excellent written and oral communication skills along with the ability to interact in a professional manner with all levels of staff and management. Required Education: Technical certificate or Associates degree in IT may be acceptable in lieu of technical experience
Enterprise Req Skills
Password Reset,Remote Support,Ticketing System,Troubleshooting,Windows 7,Windows 10,Office 2016,Servicenow,Help desk support,Help desk,Service desk,Support
Job Title
Help Desk Analyst
Top Skills Details
1. At least 1-2 years of end user support experience 2. Experience with password resets, using a ticketing system, Windows 7/10 and Microsoft Office Suite 3. High level customer service and communication skills are paramount. Experience having had to triage issues effectively Tuesday through Saturday (2pm to 10pm) shift
Worksite Address
Evesham Township,New Jersey,United States,08053
Remote work
Additional Information
Drug Test Required
true
Experience Level
Entry Level
External Communities Job Description
We are looking for eager help desk analysts to help support on of our largest Healthcare partners. Driven individuals with high level customer service, ticketing system experience, and at least one year of experience working on a help desk are ideal!
EVP
one of the leading health systems in the Philadelphia area. This is a great opportunity to gain experience in the healthcare industry and do so in support of an acquisition.&nbsp;historically puts high emphasis on technical professionals that have had past experience working for the health system. As the organization continues to grow, that could provide opportunity for people working on this project to secure other opportunities.
Additional Skills Tags
Help desk support,Help desk,Service desk,Support
Additional Skills &amp; Qualifications
Minimum of a technical degree with an internship/year of experience in a help desk or desktop support environment
Interview Information
Interview with TEKsystems Account Management staff and possibly the selected team lead that will oversee the group of analysts.

<h3>Job Description</h3>
Job Description
Duration
12 month contract
Full background check and finger printing required
Description
Participate in extended training program meeting assessment requirements throughout assignment. Work with all levels of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax and default. Research and resolve inquiries in a call center/helpdesk environment. Must be flexible with work schedule; assigned schedules may include early morning, day and evening shifts. Saturdays are a requirement. Attendance and punctuality are crucial for this position. Ability to use/follow structured EMpower schedules by returning from breaks and lunch at scheduled times to support team and business objectives. Work in a highly competitive team environment adhering to key performance metrics with high emphasis on quality and productivity. Provide first call resolution and root cause analysis on the help desk. Interact with clients through telephone, email and chats. Other duties as assigned.
Enterprise Req Skills
helpdesk,windows,troubleshoot
Job Title
Help Desk
Top Skills Details
1. Working knowledge of Windows 7/10 operating system, MS Office suite (Word, Excel, and Outlook). 2. Ticketing system experience (1 year s experience will suffice) They currently use Footprints 3. Previous Phone support experience via Help Desk (Ideally 2 -4 years of experience)
Worksite Address
Yardley PA,UNITED STATES,08618-1430
Additional Information
Experience Level
Intermediate Level
External Communities Job Description
The company is growing rapidly and looking to build their team with more entry level Help desk technicians. They are willing to train someone who recently graduated from IT school or who is looking advance their skills in more of a corporate environment.
EVP
They offer outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement.
Work Environment
Business casual, great people, friendly open communication and excellent room for advancement. Lots of projects going on simultaneously.
Additional Skills Tags
Additional Skills &amp; Qualifications
Experience working with Active Directory Experience monitoring user access requests that need to be changed or added Bachelor’s degree or equivalent work experience preferred Strong work ethic Strict adherence to work schedule times and deadlines Successful completion of new hire training program Flexibility and ability to adapt to change quickly Ability to work with all levels of management Excellent Listening skills Strong problem resolution skills Excellent verbal and written communication skills
Business Qualification
Impact to the Internal/External Customer
Interview Information
Personal Interview Virtual
Why is Position Open?
Business Challenge
At this moment the team right now doesn\'t have the bandwidth to support the 2600 end users. Without additional help, their SLA\'s will fall behind and the team can\'t deliver the best level of service to their customers.

<h3>Job Description</h3>
Job Description
Providing IT technical support via phone or chat. Learn new support technology as required Perform administrative tasks related to time keeping and misc. tasks Develops a strong understanding of the business and can relate problems to business impacts. Understands how to triage and prioritize issues and will escalate problems to management. Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call. Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment. Performs other duties as assigned.
Skills Needed:
Help desk,Support,Service desk,Troubleshooting,Phone support,active directory,o365,support desk,citrix,windows 10

<h3>Job Description</h3>
For more details, please connect with Afra Aleem at 609-371-5400 Ext 112 or email her at <a href="mailto:afraa@vgroupinc.com" target="_blank">afraa@vgroupinc.com</a> 
Job Title: Help Desk
Duration: 10 Months
Location: Conyers, GA 30013
Position Type: Contract
Interview Type: In person
Ceipal ID: SGA_HD574_AF
Required Skills:
<ul>
<li>Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college (2 Years)</li>
<li>Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. (2 Years)</li>
<li>Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved. (2 Years)</li>
<li>Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. (2 Years)</li>
<li>Answer user inquiries regarding computer software or hardware operation to resolve problems. (2 Years)</li>
<li>IT Help Desk Call Center exp (2 Years)</li>
</ul>
 
Preferred Skills:
<ul>
<li>Bilingual - Spanish</li>
</ul>
 
V Group Inc. is an IT Services company that supplies IT staffing, project management, and delivery services in software, network, help desk, and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: CA, FL, GA, MD, MI, NC, NY, OH, OR, PA, SC, VA, and WA, CT, TN. If you are considering applying for a position with V Group or partnering with us on a position, please feel free to contact me with any questions you may have regarding our services and the advantages we can offer you as a consultant.
 
Website: <a href="http://www.vgroupinc.com" target="_blank">www.vgroupinc.com</a>
LinkedIn: <a href="http://www.linkedin.com/company/v-group/" target="_blank">www.linkedin.com/company/v-group/</a>
Facebook: <a href="http://www.facebook.com/VGroupIT" target="_blank">www.facebook.com/VGroupIT</a>
Twitter: <a href="http://www.twitter.com/vgroupinc" target="_blank">www.twitter.com/vgroupinc</a>

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Tucson, Arizona. In this role, you will provide technical support to users, troubleshoot a variety of issues, and ensure a seamless experience with IT systems. This is an exciting opportunity for someone with strong problem-solving skills and a passion for technology. Responsibilities: • Provide first-level support for end-user issues, including troubleshooting hardware, software, and network problems. • Manage and resolve service desk tickets efficiently to maintain a high level of user satisfaction. • Assist with user account management tasks, including Active Directory administration. • Install, configure, and maintain Microsoft Windows 10 and 11 operating systems. • Identify and escalate complex technical issues to the appropriate support teams as needed. • Document technical solutions and create user guides to improve troubleshooting processes. • Conduct routine system checks to ensure optimal performance and security compliance. • Collaborate with team members to implement IT best practices and improve support processes.• Proficiency in Active Directory for user account management and troubleshooting. • In-depth knowledge of Microsoft Windows 10 and familiarity with Windows 11. • Strong problem-solving skills with experience in basic IT troubleshooting. • Familiarity with service desk ticketing systems and workflows. • Excellent communication skills to provide clear technical guidance to users. • Ability to prioritize tasks and manage time effectively in a fast-paced environment. • Previous experience in a help desk or technical support role is preferred.

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Helpdesk Analyst
Location: Norcross, Georgia
Company: Milner Technologies
 
 
Job Overview:
 
Milner is seeking a dedicated and skilled Helpdesk Analyst to join our team. This role is pivotal in providing exceptional customer service and technical support for our proprietary document management solution. The ideal candidate will have a strong background in troubleshooting Microsoft Server operating systems and possess a passion for learning and adapting to new technologies.
 
Key Responsibilities:
<ul>
<li>Provide technical support and customer service for Milner’s document management software.</li>
<li>Diagnose and troubleshoot software and hardware issues effectively.</li>
<li>Manage and prioritize multiple technical tasks while maintaining attention to detail.</li>
<li>Document and track issues using our ConnectWise helpdesk software.</li>
<li>Collaborate with team members to resolve complex technical problems.</li>
<li>Stay updated on software Upgrades and enhancements, adapting quickly to new systems and processes.</li>
</ul>
 
Qualifications and Skills:
<ul>
<li>Minimum of 1+ years of Helpdesk training and experience.</li>
<li>Proficient in troubleshooting Microsoft Server operating systems.</li>
<li>Strong communication and organizational skills, with a high level of professionalism.</li>
<li>Ability to handle multiple tasks in a fast-paced environment.</li>
<li>Detail-oriented with a keen ability to diagnose issues.</li>
<li>Certification as a Professional (preferred).</li>
</ul>
 
Attributes:
<ul>
<li>Eagerness to learn and improve through on-the-job training.</li>
<li>Comfortable with constant changes and updates in software.</li>
<li>A proactive approach to problem-solving and customer service.</li>
</ul>
Why Join Us?
 
At Milner, we value growth and innovation. Join a team where your contributions matter and be part of a dynamic environment that encourages professional development.
 
Requirements:

HELP DESK ANALYST

<h3>Job Description</h3>
Job DescriptionDescription:
<ul>
<li>User set-up and terminations</li>
<li>User account management across multiple platforms (Active Directory, iOS, Android, Office 365, Microsoft Intune, etc.)</li>
<li>Manage IT accessory equipment inventory and distribution</li>
<li>Device setup and assignment including phones, computers, and printers</li>
<li>Daily helpdesk support- tickets, pc repairs, printers, cellphones, servers, networks, troubleshooting, etc. </li>
<li>Monitor and manage systems (Barracuda, Verizon, Intune, Office 365, Active Directory, Exchange Server, Printer Server, File Servers, Avigilon Camera and Gate System, Palo Alto Firewall and VPN, Sentinal One AV, Sage and Smarttruck)</li>
<li>Support IT Manager with efficiency improvements</li>
<li>On call for after hours IT needs and reports if needed</li>
<li>Maintain high level of standards for service desk</li>
</ul>
Requirements:
<ul>
<li>Intune, O365, IOW trouble shooting experience. </li>
<li>Communication skills </li>
<li>Detailed orientated, thorough, and organized </li>
<li>Professional and analytical minded </li>
</ul>

1,558 Help Desk Analyst Jobs