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Library Technician, Senior Posting Number: 0002176 Location: Contra Costa College Salary: YEARLY: $56,424, step 1 - $68,724, step 5 (see special instructions for initial placement) Position Definition: To perform a wide variety of technical and specialized duties which support library operations; to provide lead duties with responsibility overseeing for the tasks and functions performed by paraprofessional and sub-professional staff assigned to a college library; and provide administrative support to library management staff. Distinguishing Characteristics: Library Assistant - This classification will perform general library clerical duties and receives technical supervision and direction from those in the higher classes. Library Technician - This classification performs technical duties typically involved in library functions. Library Technician, Senior - This classification performs more complex duties involved in overseeing a functional area of a library while providing technical supervision and direction to library staff and students. Examples of Duties/Essential Functions: Duties may include, but are not limited to, the following: 
<ul>
<li>Monitors and maintains records for a variety of library accounts, including but not limited to: library books, subscriptions, electronic resources, student assistant and/or work study funds; compiles statistical data and prepares necessary correspondence and reports for staff and management use. </li>
<li>Performs original and copy cataloging of books and media, and maintenance of records. </li>
<li>Develops and maintains procedural manuals for classified staff and student assistants in the library. </li>
<li>Oversees and performs the processing and circulation of library materials and the processing of library fines; locates and provides information regarding available library materials; answers routine questions. </li>
<li>Reviews library media materials for ADA compliance. </li>
<li>Assists library patrons and staff in the use of library equipment such as computers, photocopiers, scanners and ID card maker. </li>
<li>Ensures the proper maintenance and/or repair of all library technical equipment and facilities. </li>
<li>Oversees a variety of duties involved in stacks maintenance; oversees shelving of library materials; performs general shelf maintenance, including shelf research for lost items; participates in space planning and shifting of the collections as needed. </li>
<li>Ensures proper procedures are followed to open and close library; resolves library user conflicts and emergencies, referring them to higher level staff, or other appropriate services as needed. </li>
<li>Assists in designing and providing library information materials, such as policies, bookmarks and handouts. </li>
<li>Initiates and processes orders for library books, including continuing orders and purchase orders; supervises the ordering and/or renewals of subscriptions to periodicals and electronic resources. </li>
<li>Supervises the receiving of new library books; verifies and processes invoices for payment, and initiates correspondence regarding problems with orders, invoices and statements from vendors; maintains inventory and purchasing records. </li>
<li>Uses integrated library system modules and computer databases to retrieve and modify a variety of records information, including tracking lost, missing and damaged materials. </li>
<li>Selects, trains and supervises student assistants; provides technical supervision to other classified library staff. </li>
<li>Assists in money handling and reconciliation of revenue from fines, printing and copying. </li>
<li>Attends meetings, professional development courses and training as appropriate. </li>
<li>Performs related duties as assigned.</li>
</ul>
 Minimum Qualifications: Education/Experience: EXPERIENCE AND TRAINING Four (4) years of experience in technical library work including technical services, cataloging, circulation and/or information services, with at least one year supervising student assistants or other library staff. EDUCATION/LICENSE OR CERTIFICATE Possession of an Associate degree from an accredited college, with major emphasis in Library Technology, or the equivalent. Knowledge Of: Knowledge of: Standard library practices, techniques, classification systems and terminology, and library materials. Library technical processes related to acquisition, classification and circulation of library materials. Methods and practices of financial record keeping. Operations, procedures, specific rules, best practices and precedents of the library industry and integrated library systems. Technical equipment operations supporting the library. Pertinent District, department, program, local, state and federal laws, rules, regulations, policies and procedures. Modern software application (Microsoft Office Suite, etc.). Skill To: N/A Ability To: Skill/Ability to: Perform responsible and complex library procedures. Perform paraprofessional library duties relating to technical and public services. Analyze situations and make independent decisions in procedural matters without immediate supervision. Communicate effectively, both orally and in writing. Perform simple reference work and assist staff and patrons in locating library materials. Perform difficult and responsible clerical work with speed and accuracy. Establish and maintain cooperative work relationships with those contacted in the performance of required duties. Serve students, staff and colleagues in a helpful, empathetic, professional manner. Prepare and maintain accurate and complete records and reports. Make mathematical calculations quickly and accurately. Use a computer programs and applications to access data and maintain files. Keyboard with accuracy. Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio- economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties. Desirable Qualifications: 
<ul>
<li>Experience working in an academic library (any college or university library setting). Experience with library cataloging.</li>
<li>Strong ability to appropriately take initiative, anticipate department and supervisor needs, and to work independently with minimal direction.</li>
<li>Excellent organizational skills, high attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment .</li>
<li>Strong written and verbal communication skills, including maintaining communications and professional relationships on behalf of the department .</li>
<li>Proficient in higher education administrative software relevant for the operation of the duties of the Library Technician as well as other student information management programs (e.g., Colleague, PeopleSoft), office software (e.g., Microsoft Office Suite, Adobe, Zoom), education-specific platforms (e.g., Canvas, Starfish, or other CRM), library services platform (e.g., Alma, Primo), &amp; library software (e.g., Springshare).</li>
</ul>
 Special Instructions: This Library Technician position provides direct support to the library. Key aspects of this position include assisting students and faculty at the circulation desk; charging, discharging, and filing library materials; processing reserve books and inter-library loan requests from students and faculty; locating the material; providing information regarding available library materials; and answering routine questions; maintains overdue and debt file for non-students; collects and records fines for overdue materials; issues receipts for lost library materials and debt payments; compiles statistical data; generates computer reports for librarians' use; files statistical data; compiles end-of-semester and end-of-year statistical reports; prepares book orders, requisitions, continuing contract orders and library suborders; assists in monitoring student budget; maintains accurate records; orders, receives and processes library materials. Maintains and troubleshoots library photocopiers, printers, scanners, and other equipment; assists students in proper usage of the machine; arranges for repairs; &amp; performs related duties as assigned. Support in cultivating a culturally responsive environment for the office. NOTE: New employees will be placed at the first step which is $56,424 per year, second step $59,268 per year or third step at $62,268 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $68,724 per year is reached on the salary schedule. Job Close Date: 7/23/2025 Open Until Filled: No To apply, visit <a href="https://apptrkr.com/6319943" target="_blank">https://www.4cdcareers.net/postings/11491</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-d255caa19da36f4995cf60f5221fefcf

Library Technician, Senior

<h3>Job Description</h3>
Job Description
JOB RESPONSIBILITIES
<ul>
<li>Manage Help Desk tickets in a timely manner via phone and email</li>
<li>Create and manage users and security groups in Active Directory</li>
<li>Set up new users and workstations</li>
<li>Manage user accounts, including password resets and multi-factor authentication</li>
<li>Troubleshoot and resolve printers, drivers and issues related to print jobs</li>
</ul>
REQUIRED KNOWLEDGE
<ul>
<li>Working knowledge of Microsoft Office, preferably Office 365</li>
<li>Basic understanding of Windows files shares and security permissions modeling</li>
<li>Basic understanding of Microsoft Server 2019 and newer operating systems</li>
<li>Basic understanding of Citrix Cloud technology and Thin Client device support and management software such as Dell Wyse Management Studio (preferred, but not required)</li>
<li>Basic working knowledge of Microsoft Group Policy (preferred, but not required)</li>
</ul>
QUALIFICATIONS
<ul>
<li>Fast learner and a strong desire to develop new skills</li>
<li>Effectively communicates with coworkers</li>
<li>Ability to multitask and prioritize tickets based on the severity of the issue</li>
<li>Ability to handle occasional high levels of stress</li>
<li>Takes responsibility for assigned work and sees it to completion</li>
<li>Able to work independently with minimal guidance</li>
<li>Excellent problem-solving and analytical skills</li>
<li>Strong attention to detail and organizational skills</li>
</ul>
WORK ENVIRONMENT AND SCHEDULE
<ul>
<li>The ability to lift up to 50 pounds and crawl under desks to install equipment if necessary</li>
<li>Monday-Friday in-office position</li>
<li>Occasional non-traditional work hours may be required for upgrades and maintenance</li>
<li>On-call availability may be required on a limited basis</li>
</ul>
A background check will need to be successfully passed as a condition of employment.
Company DescriptionNational Valuation Consultants, Inc. (“NVC”) is the largest privately held commercial real estate valuation and advisory firm in the United States. With primary headquarters in Centennial, Colorado, and 15 additional regional offices, NVC provides a broad range of appraisal, consultation, and real estate advisory services. 
<h3>Company Description</h3>
National Valuation Consultants, Inc. (“NVC”) is the largest privately held commercial real estate valuation and advisory firm in the United States. With primary headquarters in Centennial, Colorado, and 15 additional regional offices, NVC provides a broad range of appraisal, consultation, and real estate advisory services.

Help Desk Technician

<h3>Job Description</h3>
Job Description
Are you passionate about solving problems, supporting users, and working with the latest in hardware and software systems? Join Coast Electric's IT team as a Help Desk Technician and be part of a mission-driven organization committed to excellence, innovation, and community service. You'll also play a vital role in supporting our community during times of natural disasters or other emergencies as part of our essential workforce.
 
JOB RESPONSIBILITIES:
<ul>
<li>Provide responsive and effective technical support across all communication platforms.</li>
<li>Install, configure, and maintain computers, printers, mobile devices, and other hardware.</li>
<li>Support software installation and upgrades, Microsoft Office tools, domain services, and mobile devices.</li>
<li>Collaborate with the IT team to ensure secure, efficient operations.</li>
<li>Manage user accounts, password resets, and multi-factor authentication (Cisco DUO MFA).</li>
</ul>
 
JOB REQUIREMENTS:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Experience working with electronic components (e.g., circuit boards, processors, chips) and computer systems, including software applications and programming fundamentals.</li>
<li>Strong knowledge of Windows operating systems, Microsoft Office, and common IT tools.</li>
<li>Excellent communication, problem-solving, and customer service skills.</li>
<li>Ability to support both iOS and Android mobile devices.</li>
<li>Comfortable working independently or collaboratively, in-person or remotely.</li>
<li>Attention to detail and the ability to troubleshoot complex problems.</li>
<li>Logical reasoning and systems thinking.</li>
<li>Experience with imaging, deploying, and upgrading hardware and software.</li>
<li>Familiarity with help desk ticketing platforms.</li>
<li>A focus on continuous improvement and relationship-building.</li>
</ul>
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, Coast Electric reserves the right to revise the job or to require that other or different tasks be performed as assigned.
 
EQUAL OPPORTUNITY EMPLOYER AS TO ALL PROTECTED GROUPS, INCLUDING PROTECTED VETERANS AND INDIVIDUALS WITH DISABILITIES
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Key Qualifications
<ul>
<li>Quick learner with the ability to follow complex instructions and procedures.</li>
<li>Familiarity with computers and data entry. Excel and word proficiency. Filemaker experience a plus.</li>
<li>Must be comfortable working an a fast paced and technical environment.</li>
<li>Ability to work quickly while maintaining consistently great quality output.</li>
<li>Good attitude and willingness to contribute to process improvement.</li>
<li>Ability to record results of testing according to procedures.</li>
<li>Lifting and moving some equipment.</li>
</ul>

<h3>Job Description</h3>
Job Description
Integrity Systems &amp; Solutions, LLC, has been focused on the technology needs of medical and dental practices in the New England area for over 25 years. We exist for one reason; to build long-term relationships and provide peace of mind to people – clients and team members alike. While we can get excited about the benefits technology can offer, we never want to lose sight of the importance of the human experience.
Located in Cheshire, CT, Integrity isn’t just a word on the sign over the door. We’re honest with each other and our customers. We treat our customers like you’d want somebody to treat your family. When we’re not busy delivering for our customers, you may find us debating Star Trek versus Star Wars, or the finer points of any particular movie or song. We believe in setting our people up to succeed, so they can do the same for our customers. If you are looking for an opportunity with a company that places value on helping people, you love solving problems, and you enjoy technology, read on!
Why we are different:
Our core values define who we are as a company as well as the people who work here. These drive us and are what we get up for every day.
<ul>
<li>Helpful – Our first instinct is to assist our customers.</li>
<li>Always Learning – Building our skills to consistently deliver Best in Class service.</li>
<li>Courteous – We listen carefully, then communicate clearly in a thoughtful, respectful manner.</li>
<li>Tenacious – We don’t give up until the job is finished, and the customer is satisfied.</li>
<li>Integrity – Doing the right thing always, even if it hurts.</li>
</ul>
The Position: 
The Help Desk Technician, what we call our Remote Operations Technician, is responsible for handling support of service requests in a professional and timely manner via the phone or remote toolsets. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Ideal candidates are self-directed, innovative, organized, flexible, and can consistently maintain our high-quality standards. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.
This is an in-office role with the ability to work from home one day per week.
Responsibilities:
<ul>
<li>Improve customer service, perception, and satisfaction.</li>
<li>Fast turnaround of customer requests to current standards.</li>
<li>Ability to work in a team and communicate effectively.</li>
<li>Work with the Remote Operations Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.</li>
<li>Escalate service requests that require Field Operations support.</li>
<li>Responsible for entering time and expenses in ConnectWise as they occur.</li>
<li>Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.</li>
<li>Enter all work as service tickets in ConnectWise.</li>
</ul>
Qualifications: 
<ul>
<li>High school diploma required, higher level degree desired</li>
</ul>
Work Experience: 
<ul>
<li>IT Experience: 3 years needed; 5 years preferred</li>
<li>MSP Experience: 1 year needed; 2 years preferred</li>
<li>Use of PSA/Ticketing system</li>
</ul>
Additional knowledge, skills, and responsibilities: 
<ul>
<li>Ownership of assigned tasks</li>
<li>Coordination of service via phone and email using our PSA system</li>
<li>Being able to adapt and learn quickly</li>
<li>Ability to develop relationships with clients and internal staff</li>
<li>Follow process and identify possible improvements</li>
<li>Time management skills</li>
<li>Exceptional written and verbal communication skills</li>
<li>Knowledge and experience with Microsoft Server and PC products</li>
<li>Knowledge and experience with networking principles</li>
<li>High level PC hardware and PC operating system troubleshooting skills</li>
</ul>
Preferred knowledge, skills, and competencies: 
<ul>
<li>Certifications: A+ or Network+ preferred</li>
<li>Use of documentation platform</li>
</ul>
HR Information: 
<ul>
<li>Salary $46,000-$55,000, negotiable with experience</li>
<li>Medical benefits
<ul>
<li>75% of employee portion paid by employer; option to add spouse/family at additional employee cost</li>
<li>100% of employee dental paid by employer</li>
</ul>
</li>
<li>120 hours of PTO
<ul>
<li>Plus 10 paid holidays</li>
<li>And your birthday</li>
</ul>
</li>
<li>Simple IRA with company matching</li>
<li>This is an in-office role with the ability to work from home one day per week</li>
<li>Company provided shirts &amp; laundering</li>
</ul>

<h3>Job Description</h3>
Job DescriptionOnsite - Help Desk Technician for Established and Growing Organization!! This Jobot Job is hosted by: Lisa Maloney Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $55,000 - $60,000 per year 
A bit about us:
 We are an established leading supplier and producer of ready to mix concrete and asphalts and our construction divisions specialize in site development, highway, and civil construction. We largely operate in the Midwest and Southern US states, and focus on delivering high quality solutions to our customers across residential, commercial, and government projects. 
Why join us?
 We offer the following benefits: 
<ul>
<li>Competitive base salary and discretionary bonuses </li>
<li>Comprehensive benefits package - medical/dental/vision/short &amp; long term disability/life insurance </li>
<li>15+ days of PTO + holidays </li>
<li>401k + match </li>
<li>Profit sharing eligible </li>
<li>A collaborative work environment that fosters learning and growth </li>
<li>Flexible first shift working hours </li>
<li>Team building opportunities quarterly</li>
</ul>
 
Job Details
 We are seeking a highly motivated and skilled Help Desk Technician to join our team. The ideal candidate will have a strong background in Help Desk support, Windows 10, Google Suite, and ticket resolution. This is a permanent position that offers competitive compensation and benefits. Responsibilities: 
<ul>
<li> Provide technical support to end-users via phone, email, and in-person</li>
<li> Troubleshoot and resolve hardware and software issues</li>
<li> Manage and resolve help desk tickets in a timely manner</li>
<li> Collaborate with other IT team members to resolve complex issues</li>
<li> Maintain and update documentation for IT processes and procedures</li>
<li> Assist with the deployment and maintenance of hardware and software</li>
<li> Provide training and support to end-users on various applications and systems</li>
</ul>
 Qualifications: 
<ul>
<li> 2+ years of experience in Help Desk or technical support role</li>
<li> A bachelor's degree in Informatics, Information Technology, or similar field is highly preferred</li>
<li> Experience with a ticketing platform and Google Workspaces/Google Suite</li>
<li> Strong problem-solving and analytical skills</li>
<li> Excellent communication and customer service skills</li>
<li> Ability to work independently and as part of a team</li>
<li> Knowledge of Windows and Mac operating systems</li>
<li> Familiarity with Windows OS, Active Directory, Office 365, and other IT systems</li>
<li> Ability to prioritize and manage multiple tasks in a fast-paced environment</li>
</ul>
 If you are a self-starter who enjoys working in a dynamic environment and has a passion for technology, we encourage you to apply for this exciting opportunity. We are committed to providing our employees with a supportive and collaborative work environment, as well as opportunities for growth and development. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Company DescriptionJobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com. 
<h3>Company Description</h3>
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.

<h3>Job Description</h3>
Job DescriptionTitle: Help Desk TechnicianLocation: New Jersey Office Summary:Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. – 4:30 p.m. Dutie/responsibilities:
<ul>
<li>Providing hardware and software technical assistance to the Firm’s users. </li>
<li>Troubleshooting, support and provide general assistance to senior technical staff. </li>
<li>Setup video conferences to other Firm offices as well as outside entities as requested.</li>
<li>Maintain inventory of Firm technical equipment and supplies. </li>
<li>Rely on instructions and pre-established guidelines to perform the functions of the job.</li>
<li>Excellent written and verbal communication skills. </li>
<li>Strong documentation discipline and experience with a ticket management system (Solarwinds)</li>
<li>Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven. </li>
<li>Provide, on a rotating basis, after hours on-call coverage for end user support. </li>
</ul>
Requirements:
<ul>
<li>Experience with Microsoft Windows 10 desktop environment. </li>
<li>Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.</li>
<li>Legal specific software such iManage, Worksite, Workshare, etc. preferred. </li>
<li>Strong interpersonal skills as well as good aptitude to learn new tasks quickly. </li>
<li>Law firm or professional service firm background a plus.</li>
</ul>

<h3>Job Description</h3>
Job Description
SUMMARY:
The Help Desk Technician I works within the IT Department and under the supervision of the I.T. Manager. This position provides end-user support for all IT hardware and software applications in person or remotely via RDP, phone, or email. Ensure all issues reported by the end-users are resolved properly and timely. Works closely with other IT personnel to resolve end-user problem tickets. 
EXPECTATIONS:
<ul>
<li>Arrives on time and adheres to set schedule.</li>
</ul>
· Demonstrates knowledge of commonly-used concepts, practices, and procedures within Information Technology field. 
· Tier 1 support for all helpdesk work orders and phone calls.
· Possesses good working knowledge of Microsoft Windows, Office, Email, Internet, and TCP/IP.
· Possesses good working knowledge of workstations, laptops, servers, PDAs, printers, scanners, telephone devices, and other IT hardware. 
· Requires excellent customer service skills.
· Requires good written and oral communication skills.
· Ensures the safety, integrity, and security of the network and all the data, including Protected Health Information, found on that network.
· Use of professionalism and best efforts in your position.
DUTIES and RESPONSIBILITES
1.0 Focus on End User Support
1.1 Identify and analyze HW/SW issues and make proper determination of the problem.
1.2 Apply basic troubleshooting techniques to check for problems.
1.3 Perform preventative maintenance and upgrade on HW and SW.
1.4 Train and assist users on best practices of IT hardware and applications usage.
1.5 Enforce adherence to IT security and HIPAA security policies.
1.6 Maintain current knowledge of hardware, operation systems, applications and networking.
1.7 Maintain current knowledge of IT concepts, practices and procedures.
1.8 Document problem and change tickets. Update and close tickets timely.
1.9 Communicate regular status updates to end users and stake holders.
1.10 Develop a working knowledge of all applications within the Camarena Health organization and provides technical assistance.
2.0 Teamwork
2.1 As a team member of Camarena Health, this position will respect and protect information regarding patients and other team members and abide by the rules of the Camarena Health Confidentiality Statement Protocol. 
2.2 This position is responsible for various other work-related duties as assigned by supervisor. These work-related duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
2.3 Maintains professional and technical knowledge by attending educational workshops, and establishing professional and personal networks.
2.4 Contributes to the team effort by accomplishing related results as needed.
2.5 Ensures help desk tickets are assigned to other IT personnel as needed 

Minimum Requirements:
Education: 
· 1-3 years of experience in the IT field or in a related area.
· A+ or other similar certifications

Prior Experience: 
· Familiarity with IT networking technology and terminology
· Experience in a healthcare (service delivery) environment desired 
· Familiarity with medical terminology desired 
· Help Desk team member

Skills:
· Strong knowledge of:
§ Data processing methods and procedures; computer software systems
§ Equipment and software characteristics of various computer systems and a general understanding of system features and their integration capabilities
§ Ability to maintain and troubleshoot networking and telecommunications equipment, connections, and software
· Proven skills in:
§ Effective written skills; solid grasp of English grammar and writing techniques
§ Effective oral skills; communicates effectively, listening attentively without interrupting; questions to clarify; conveys technical information in understandable terms
§ Interpersonal relationship building
§ Telephone and personal courtesy
§ Customer-service
· Demonstrated ability to:
§ Find and implement appropriate solutions to individual and system problems that mesh with current on-site resources
§ Relate to all levels of the user community
§ Be a team player that motivates and educates other team members
§ Ability to be self-sufficient 
§ Translate technical language to lay audiences
§ Link and apply complex technologies to business strategies

Physical Requirements: 
<ul>
<li>Must be able to move up to 40 pounds and push up to 100 pounds (on wheels).</li>
<li>Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.</li>
<li>Must be able to read memos, a computer screen, personnel forms and clinical and administrative documents.</li>
<li>Must have high manual dexterity.</li>
<li>Must be able to reach above the shoulder level to work, bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn</li>
</ul>
By signing this I acknowledge that I am physically and mentally capable to perform all the services required by this job description, with, or the professional staff bylaws of, the healthcare organization to which I am applying with or without reasonable accommodation, according to accepted standards of professional performance and without posing a direct threat to the safety of patients.

Help Desk Technician I

<h3>Job Description</h3>
Job Description&nbsp;Overview&nbsp; We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you. &nbsp;Responsibilities&nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Provide first-level technical support to clients primarily from our central office in Syosset, NY. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Occasionally visit client sites to provide on-site support as needed. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Document and track all support requests, resolutions, and follow-up activities in our ticketing system. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Collaborate with other team members to escalate and resolve complex issues. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Participate in ongoing training and development to stay current with emerging technologies and best practices. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field. &nbsp;Qualifications&nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Excellent verbal and written communication skills. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Strong problem-solving abilities and attention to detail. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Basic knowledge of computer hardware, software, and networking fundamentals. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Ability to work independently and as part of a team. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Customer-focused attitude with a desire to provide exceptional service. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Willingness to learn and adapt to new technologies and environments. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Availability to occasionally travel to client sites as required. &nbsp;Preferred Skills&nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Previous experience in a helpdesk or technical support role. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Familiarity with MSP environments and ticketing systems. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Certifications such as CompTIA A+, Network+, or similar are a plus. &nbsp;Benefits&nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Competitive salary and benefits package. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Opportunities for professional growth and advancement. &nbsp; ·&nbsp; &nbsp; &nbsp; &nbsp;Supportive and collaborative work environment. &nbsp; If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team! &nbsp; &nbsp;

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