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Library Technician, Senior Posting Number: 0002176 Location: Contra Costa College Salary: YEARLY: $56,424, step 1 - $68,724, step 5 (see special instructions for initial placement) Position Definition: To perform a wide variety of technical and specialized duties which support library operations; to provide lead duties with responsibility overseeing for the tasks and functions performed by paraprofessional and sub-professional staff assigned to a college library; and provide administrative support to library management staff. Distinguishing Characteristics: Library Assistant - This classification will perform general library clerical duties and receives technical supervision and direction from those in the higher classes. Library Technician - This classification performs technical duties typically involved in library functions. Library Technician, Senior - This classification performs more complex duties involved in overseeing a functional area of a library while providing technical supervision and direction to library staff and students. Examples of Duties/Essential Functions: Duties may include, but are not limited to, the following: 
<ul>
<li>Monitors and maintains records for a variety of library accounts, including but not limited to: library books, subscriptions, electronic resources, student assistant and/or work study funds; compiles statistical data and prepares necessary correspondence and reports for staff and management use. </li>
<li>Performs original and copy cataloging of books and media, and maintenance of records. </li>
<li>Develops and maintains procedural manuals for classified staff and student assistants in the library. </li>
<li>Oversees and performs the processing and circulation of library materials and the processing of library fines; locates and provides information regarding available library materials; answers routine questions. </li>
<li>Reviews library media materials for ADA compliance. </li>
<li>Assists library patrons and staff in the use of library equipment such as computers, photocopiers, scanners and ID card maker. </li>
<li>Ensures the proper maintenance and/or repair of all library technical equipment and facilities. </li>
<li>Oversees a variety of duties involved in stacks maintenance; oversees shelving of library materials; performs general shelf maintenance, including shelf research for lost items; participates in space planning and shifting of the collections as needed. </li>
<li>Ensures proper procedures are followed to open and close library; resolves library user conflicts and emergencies, referring them to higher level staff, or other appropriate services as needed. </li>
<li>Assists in designing and providing library information materials, such as policies, bookmarks and handouts. </li>
<li>Initiates and processes orders for library books, including continuing orders and purchase orders; supervises the ordering and/or renewals of subscriptions to periodicals and electronic resources. </li>
<li>Supervises the receiving of new library books; verifies and processes invoices for payment, and initiates correspondence regarding problems with orders, invoices and statements from vendors; maintains inventory and purchasing records. </li>
<li>Uses integrated library system modules and computer databases to retrieve and modify a variety of records information, including tracking lost, missing and damaged materials. </li>
<li>Selects, trains and supervises student assistants; provides technical supervision to other classified library staff. </li>
<li>Assists in money handling and reconciliation of revenue from fines, printing and copying. </li>
<li>Attends meetings, professional development courses and training as appropriate. </li>
<li>Performs related duties as assigned.</li>
</ul>
 Minimum Qualifications: Education/Experience: EXPERIENCE AND TRAINING Four (4) years of experience in technical library work including technical services, cataloging, circulation and/or information services, with at least one year supervising student assistants or other library staff. EDUCATION/LICENSE OR CERTIFICATE Possession of an Associate degree from an accredited college, with major emphasis in Library Technology, or the equivalent. Knowledge Of: Knowledge of: Standard library practices, techniques, classification systems and terminology, and library materials. Library technical processes related to acquisition, classification and circulation of library materials. Methods and practices of financial record keeping. Operations, procedures, specific rules, best practices and precedents of the library industry and integrated library systems. Technical equipment operations supporting the library. Pertinent District, department, program, local, state and federal laws, rules, regulations, policies and procedures. Modern software application (Microsoft Office Suite, etc.). Skill To: N/A Ability To: Skill/Ability to: Perform responsible and complex library procedures. Perform paraprofessional library duties relating to technical and public services. Analyze situations and make independent decisions in procedural matters without immediate supervision. Communicate effectively, both orally and in writing. Perform simple reference work and assist staff and patrons in locating library materials. Perform difficult and responsible clerical work with speed and accuracy. Establish and maintain cooperative work relationships with those contacted in the performance of required duties. Serve students, staff and colleagues in a helpful, empathetic, professional manner. Prepare and maintain accurate and complete records and reports. Make mathematical calculations quickly and accurately. Use a computer programs and applications to access data and maintain files. Keyboard with accuracy. Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio- economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties. Desirable Qualifications: 
<ul>
<li>Experience working in an academic library (any college or university library setting). Experience with library cataloging.</li>
<li>Strong ability to appropriately take initiative, anticipate department and supervisor needs, and to work independently with minimal direction.</li>
<li>Excellent organizational skills, high attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment .</li>
<li>Strong written and verbal communication skills, including maintaining communications and professional relationships on behalf of the department .</li>
<li>Proficient in higher education administrative software relevant for the operation of the duties of the Library Technician as well as other student information management programs (e.g., Colleague, PeopleSoft), office software (e.g., Microsoft Office Suite, Adobe, Zoom), education-specific platforms (e.g., Canvas, Starfish, or other CRM), library services platform (e.g., Alma, Primo), &amp; library software (e.g., Springshare).</li>
</ul>
 Special Instructions: This Library Technician position provides direct support to the library. Key aspects of this position include assisting students and faculty at the circulation desk; charging, discharging, and filing library materials; processing reserve books and inter-library loan requests from students and faculty; locating the material; providing information regarding available library materials; and answering routine questions; maintains overdue and debt file for non-students; collects and records fines for overdue materials; issues receipts for lost library materials and debt payments; compiles statistical data; generates computer reports for librarians' use; files statistical data; compiles end-of-semester and end-of-year statistical reports; prepares book orders, requisitions, continuing contract orders and library suborders; assists in monitoring student budget; maintains accurate records; orders, receives and processes library materials. Maintains and troubleshoots library photocopiers, printers, scanners, and other equipment; assists students in proper usage of the machine; arranges for repairs; &amp; performs related duties as assigned. Support in cultivating a culturally responsive environment for the office. NOTE: New employees will be placed at the first step which is $56,424 per year, second step $59,268 per year or third step at $62,268 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $68,724 per year is reached on the salary schedule. Job Close Date: 7/23/2025 Open Until Filled: No To apply, visit <a href="https://apptrkr.com/6319943" target="_blank">https://www.4cdcareers.net/postings/11491</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-d255caa19da36f4995cf60f5221fefcf

Library Technician, Senior

<h3>Job Description</h3>
Job Description
We are looking for a skilled Help Desk Technician to provide reliable technical support and assistance to end-users in Des Moines, Iowa. This long-term contract position is ideal for individuals with a strong background in troubleshooting, customer service, and IT systems. The role involves addressing technical issues, ensuring smooth operations, and delivering excellent service to internal and external stakeholders.
 
Responsibilities:
• Respond promptly to user inquiries and technical issues related to computer systems, software, and hardware.
• Document and manage IT tickets using a ticketing system, ensuring timely resolution and proper tracking.
• Deliver training sessions on software applications and equipment to enhance employee understanding and usage.
• Escalate unresolved issues to higher-level support personnel when necessary to ensure efficient problem-solving.
• Conduct research and utilize available resources to resolve user questions and technical challenges.
• Perform software application upgrades and provide training to staff on new functionalities.
• Troubleshoot and resolve network-related issues to maintain connectivity and system performance.
• Maintain and manage inventory of IT equipment and software licenses.
• Support healthcare software applications to meet organizational needs.
• Associate’s degree in a relevant field or equivalent work experience preferred.
• At least one year of experience in an IT help desk role.
• Valid Iowa driver’s license.
• Strong customer service skills with the ability to communicate technical information to non-technical users.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Experience with Active Directory and Google Suite.
• CompTIA A+ or Network+ or ITIL certification highly preferred.
• Familiarity with healthcare software applications and inventory management systems preferred.

Help Desk Technician

<h3>Job Description</h3>
Job Description
Description
Astute Technology Management is a fast-growing company focused on providing superior managed IT services to SMB customers throughout Central Ohio. Our vision is to provide exceptional IT support and network security to SMBs throughout the Eastern United States. We are a customer service-centric organization that provides cybersecurity solutions, outsourced IT support and network management and take pride in the unrivaled service that we offer to our customers. Our proven reputation for comprehensive network security and extraordinary help desk support has been built through years of dedication.
Duties and Responsibilities
<ul>
<li>Respond to incoming support calls and emails</li>
<li>Open/Work/Close Help Desk Tickets</li>
<li>Provide Our Clients with Mobile Device, Desktop and Laptop Support</li>
<li>Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems</li>
<li>Migrate User Data</li>
<li>Provide Our Clients with Office 365 Support and Guidance</li>
<li>Troubleshoot/Remediate Hardware, Software, Network and Printing Issues</li>
<li>Facilitate New Device Configuration onto Client Networks</li>
<li>Complete and Articulate Customer Network Audits</li>
<li>Create Client Infrastructure Documentation</li>
<li>Provide first level phone support by gathering incident information from the customer and documenting it in new tickets</li>
<li>Understand client expectation when creating or triaging a new service request. Ensure this expectation is communicated within the ticket and the assigned technician understands this expectation</li>
<li>Update Autotask with new/correct site and contact information when changes occur</li>
<li>Follow company ticket creation guidelines when creating and triaging service tickets</li>
<li>Proactively communicate with customers as required, by keeping them informed of incident progress, notifying them of impending changes or agreed outages</li>
</ul>
Client Services
<ul>
<li>Provide first level phone support by gathering incident information from the customer and documenting it in new tickets.</li>
<li>Understand client expectation when creating or triaging a new service request. Ensure this expectation is communicated within the ticket and the assigned technician understands this expectation.</li>
<li>Update Autotask with new/correct site and contact information when changes occur</li>
<li>Follow company ticket creation guidelines when creating and triaging service tickets</li>
<li>Balance ticket load daily to ensure quickest customer service and fair and equal distribution to the service technicians.</li>
</ul>
Minimum Qualifications
<ul>
<li>2 Years' Help Desk or Technical Support Experience</li>
<li>Exemplary Customer Service Skills</li>
<li>CompTIA A+ and Network + (or Commitment to Completing Within 6 Months</li>
<li>of Hire)</li>
<li>MTA - Operating, Networking and Security Fundamentals (or equivalent)</li>
<li>Basic network troubleshooting skills</li>
<li>Experience with Windows and MacOS</li>
<li>Benefits Package</li>
<li>Financial assistance for ongoing professional development and training</li>
<li>100% paid employee health insurance premiums</li>
<li>100% paid AD&amp;D, STD and LTD</li>
<li>Low-Cost Dental and Vision Plans</li>
<li>Flexible PTO and Flex Time Scheduling</li>
<li>Mobile phone allowance</li>
<li>Team lunches and outings</li>
<li>Retirement savings with company match. Fully vested on hire.</li>
</ul>

<h3>Job Description</h3>
Job Description
Are you passionate about solving problems, supporting users, and working with the latest in hardware and software systems? Join Coast Electric's IT team as a Help Desk Technician and be part of a mission-driven organization committed to excellence, innovation, and community service. You'll also play a vital role in supporting our community during times of natural disasters or other emergencies as part of our essential workforce.
 
JOB RESPONSIBILITIES:
<ul>
<li>Provide responsive and effective technical support across all communication platforms.</li>
<li>Install, configure, and maintain computers, printers, mobile devices, and other hardware.</li>
<li>Support software installation and upgrades, Microsoft Office tools, domain services, and mobile devices.</li>
<li>Collaborate with the IT team to ensure secure, efficient operations.</li>
<li>Manage user accounts, password resets, and multi-factor authentication (Cisco DUO MFA).</li>
</ul>
 
JOB REQUIREMENTS:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Experience working with electronic components (e.g., circuit boards, processors, chips) and computer systems, including software applications and programming fundamentals.</li>
<li>Strong knowledge of Windows operating systems, Microsoft Office, and common IT tools.</li>
<li>Excellent communication, problem-solving, and customer service skills.</li>
<li>Ability to support both iOS and Android mobile devices.</li>
<li>Comfortable working independently or collaboratively, in-person or remotely.</li>
<li>Attention to detail and the ability to troubleshoot complex problems.</li>
<li>Logical reasoning and systems thinking.</li>
<li>Experience with imaging, deploying, and upgrading hardware and software.</li>
<li>Familiarity with help desk ticketing platforms.</li>
<li>A focus on continuous improvement and relationship-building.</li>
</ul>
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, Coast Electric reserves the right to revise the job or to require that other or different tasks be performed as assigned.
 
EQUAL OPPORTUNITY EMPLOYER AS TO ALL PROTECTED GROUPS, INCLUDING PROTECTED VETERANS AND INDIVIDUALS WITH DISABILITIES
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Key Qualifications
<ul>
<li>Quick learner with the ability to follow complex instructions and procedures.</li>
<li>Familiarity with computers and data entry. Excel and word proficiency. Filemaker experience a plus.</li>
<li>Must be comfortable working an a fast paced and technical environment.</li>
<li>Ability to work quickly while maintaining consistently great quality output.</li>
<li>Good attitude and willingness to contribute to process improvement.</li>
<li>Ability to record results of testing according to procedures.</li>
<li>Lifting and moving some equipment.</li>
</ul>

<h3>Job Description</h3>
Job Description
Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth. If you're looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, we'd love to hear from you! This is an on-site opportunity located in Richmond, VA.
We'll provide:
<ul>
<li>
Generous benefits package including health insurance, PTO, and retirement plan 
</li>
<li>
On-site gym, sauna, and gaming room 
</li>
</ul>
<ul>
<li>
Predictable set schedule to help promote work/life balance 
</li>
<li>
Weekly team meetings and get togethers 
</li>
<li>
A collaborative environment that fosters career development and formal learning opportunities 
</li>
<li>
Salary of $55-$65k based on experience 
</li>
</ul>
What you'll do: 
<ul>
<li>
Provide top-tier support for 100+ small to medium sized clients via email, phone, and on-site assistance 
</li>
<li>
Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches
</li>
<li>
Resolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Mac OS, and Google Workspace
</li>
<li>
Manage and prioritize tickets, set client expectations, and deliver outstanding customer service
</li>
<li>
Accurately document client issues and solutions to enhance knowledge sharing and service efficiency
</li>
</ul>
Skills You'll Need:
<ul>
<li>
3+ years of experience in a help desk or technical support role
</li>
<li>
Hands-on experience with SMB environments and ticketing systems
</li>
<li>
Strong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardware
</li>
<li>
Experience with Active Directory, Exchange, and Hyper-V is a strong plus
</li>
<li>
Excellent communication skills, with the ability to assist both technical and non-technical users
</li>
<li>
A self-motivated, team-oriented mindset with a passion for problem-solving
</li>
<li>
A valid driver's license and reliable transportation for on-site client support
</li>
</ul>
Ready to Apply?
<ul>
<li>
Quick apply with your resume OR
</li>
<li>
Get a head start on the application process through our online portal here: <a href="https://www.ondemandassessment.com/link/index/JB-O9XT9AGDX?=1110981" target="_blank">https://www.ondemandassessment.com/link/index/JB-O9XT9AGDX?=1110981</a>
</li>
</ul>

<h3>Job Description</h3>
Job Description
Join our growing team at Contigo Technology!
At Contigo Technology, we are a leading Managed Services Provider (MSP) delivering IT services to small and medium sized businesses in Austin, Texas. Our clients include established Austin companies and high growth technology businesses. Our company culture is fun, collaborative, and relaxed. We are located in North Central Austin near the Domain.
We are seeking a highly organized and motivated Help Desk Technician to join our team. The ideal candidate will have a great attitude and be a self-starter with a passion for delivering excellent customer service. In this role, you will be responsible for assisting clients with Tier 1 IT issues and be the direct point of contact for delivering best in class support.
To be successful, you should have the following abilities:
<ul>
<li>Good customer service skills: Ability to communicate effectively with clients and provide solutions to their technical problems in a friendly and professional manner.</li>
<li>Technical proficiency: Basic knowledge of computer hardware and software, as well as experience with troubleshooting and problem-solving techniques.</li>
<li>Attention to detail: The ability to analyze and diagnose technical issues, paying close attention to the details.</li>
<li>Good time management: Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.</li>
<li>Patience and empathy: Ability to handle frustrated or angry clients with patience and understanding.</li>
<li>Basic networking knowledge: Understanding of basic networking concepts such as IP addresses, DNS, and basic network troubleshooting.</li>
<li>Collaboration: Ability to work well in a team environment, assisting colleagues and sharing knowledge to provide the best possible support to clients.</li>
<li>Adaptability: Willingness to learn new technologies and processes, and the ability to quickly adapt to changes in the field.</li>
</ul>
As a Help Desk Technician at Contigo Technology, you will:
<ul>
<li>Document all relevant end-user information to identify and resolve problems</li>
<li>Build positive relationships with clients</li>
<li>Respond to and resolve assigned tickets, both remotely and onsite</li>
<li>Utilize software updates, drivers, knowledge bases, and FAQs to resolve problems</li>
<li>Test fixes to ensure complete resolution</li>
<li>Participate in client projects to implement hardware or software solutions</li>
</ul>
Our office dress code is business casual (slacks and polo or dress shirt), and our business hours are 8am - 5pm. We offer a comprehensive benefits package including 401k, vacation/PTO, and excellent medical, dental, and vision insurance.
If you are self-driven, motivated, and have a positive attitude, we encourage you to apply for this exciting opportunity!
Company DescriptionContigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission. At Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution. 
<h3>Company Description</h3>
Contigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission.\r\n\r\nAt Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution.

<h3>Job Description</h3>
Job Description
Integrity Systems &amp; Solutions, LLC, has been focused on the technology needs of medical and dental practices in the New England area for over 25 years. We exist for one reason; to build long-term relationships and provide peace of mind to people – clients and team members alike. While we can get excited about the benefits technology can offer, we never want to lose sight of the importance of the human experience.
Located in Cheshire, CT, Integrity isn’t just a word on the sign over the door. We’re honest with each other and our customers. We treat our customers like you’d want somebody to treat your family. When we’re not busy delivering for our customers, you may find us debating Star Trek versus Star Wars, or the finer points of any particular movie or song. We believe in setting our people up to succeed, so they can do the same for our customers. If you are looking for an opportunity with a company that places value on helping people, you love solving problems, and you enjoy technology, read on!
Why we are different:
Our core values define who we are as a company as well as the people who work here. These drive us and are what we get up for every day.
<ul>
<li>Helpful – Our first instinct is to assist our customers.</li>
<li>Always Learning – Building our skills to consistently deliver Best in Class service.</li>
<li>Courteous – We listen carefully, then communicate clearly in a thoughtful, respectful manner.</li>
<li>Tenacious – We don’t give up until the job is finished, and the customer is satisfied.</li>
<li>Integrity – Doing the right thing always, even if it hurts.</li>
</ul>
The Position: 
The Help Desk Technician, what we call our Remote Operations Technician, is responsible for handling support of service requests in a professional and timely manner via the phone or remote toolsets. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Ideal candidates are self-directed, innovative, organized, flexible, and can consistently maintain our high-quality standards. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.
This is an in-office role with the ability to work from home one day per week.
Responsibilities:
<ul>
<li>Improve customer service, perception, and satisfaction.</li>
<li>Fast turnaround of customer requests to current standards.</li>
<li>Ability to work in a team and communicate effectively.</li>
<li>Work with the Remote Operations Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.</li>
<li>Escalate service requests that require Field Operations support.</li>
<li>Responsible for entering time and expenses in ConnectWise as they occur.</li>
<li>Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.</li>
<li>Enter all work as service tickets in ConnectWise.</li>
</ul>
Qualifications: 
<ul>
<li>High school diploma required, higher level degree desired</li>
</ul>
Work Experience: 
<ul>
<li>IT Experience: 3 years needed; 5 years preferred</li>
<li>MSP Experience: 1 year needed; 2 years preferred</li>
<li>Use of PSA/Ticketing system</li>
</ul>
Additional knowledge, skills, and responsibilities: 
<ul>
<li>Ownership of assigned tasks</li>
<li>Coordination of service via phone and email using our PSA system</li>
<li>Being able to adapt and learn quickly</li>
<li>Ability to develop relationships with clients and internal staff</li>
<li>Follow process and identify possible improvements</li>
<li>Time management skills</li>
<li>Exceptional written and verbal communication skills</li>
<li>Knowledge and experience with Microsoft Server and PC products</li>
<li>Knowledge and experience with networking principles</li>
<li>High level PC hardware and PC operating system troubleshooting skills</li>
</ul>
Preferred knowledge, skills, and competencies: 
<ul>
<li>Certifications: A+ or Network+ preferred</li>
<li>Use of documentation platform</li>
</ul>
HR Information: 
<ul>
<li>Salary $46,000-$55,000, negotiable with experience</li>
<li>Medical benefits
<ul>
<li>75% of employee portion paid by employer; option to add spouse/family at additional employee cost</li>
<li>100% of employee dental paid by employer</li>
</ul>
</li>
<li>120 hours of PTO
<ul>
<li>Plus 10 paid holidays</li>
<li>And your birthday</li>
</ul>
</li>
<li>Simple IRA with company matching</li>
<li>This is an in-office role with the ability to work from home one day per week</li>
<li>Company provided shirts &amp; laundering</li>
</ul>

<h3>Job Description</h3>
Job DescriptionOnsite - Help Desk Technician for Established and Growing Organization!! This Jobot Job is hosted by: Lisa Maloney Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $55,000 - $60,000 per year 
A bit about us:
 We are an established leading supplier and producer of ready to mix concrete and asphalts and our construction divisions specialize in site development, highway, and civil construction. We largely operate in the Midwest and Southern US states, and focus on delivering high quality solutions to our customers across residential, commercial, and government projects. 
Why join us?
 We offer the following benefits: 
<ul>
<li>Competitive base salary and discretionary bonuses </li>
<li>Comprehensive benefits package - medical/dental/vision/short &amp; long term disability/life insurance </li>
<li>15+ days of PTO + holidays </li>
<li>401k + match </li>
<li>Profit sharing eligible </li>
<li>A collaborative work environment that fosters learning and growth </li>
<li>Flexible first shift working hours </li>
<li>Team building opportunities quarterly</li>
</ul>
 
Job Details
 We are seeking a highly motivated and skilled Help Desk Technician to join our team. The ideal candidate will have a strong background in Help Desk support, Windows 10, Google Suite, and ticket resolution. This is a permanent position that offers competitive compensation and benefits. Responsibilities: 
<ul>
<li> Provide technical support to end-users via phone, email, and in-person</li>
<li> Troubleshoot and resolve hardware and software issues</li>
<li> Manage and resolve help desk tickets in a timely manner</li>
<li> Collaborate with other IT team members to resolve complex issues</li>
<li> Maintain and update documentation for IT processes and procedures</li>
<li> Assist with the deployment and maintenance of hardware and software</li>
<li> Provide training and support to end-users on various applications and systems</li>
</ul>
 Qualifications: 
<ul>
<li> 2+ years of experience in Help Desk or technical support role</li>
<li> A bachelor's degree in Informatics, Information Technology, or similar field is highly preferred</li>
<li> Experience with a ticketing platform and Google Workspaces/Google Suite</li>
<li> Strong problem-solving and analytical skills</li>
<li> Excellent communication and customer service skills</li>
<li> Ability to work independently and as part of a team</li>
<li> Knowledge of Windows and Mac operating systems</li>
<li> Familiarity with Windows OS, Active Directory, Office 365, and other IT systems</li>
<li> Ability to prioritize and manage multiple tasks in a fast-paced environment</li>
</ul>
 If you are a self-starter who enjoys working in a dynamic environment and has a passion for technology, we encourage you to apply for this exciting opportunity. We are committed to providing our employees with a supportive and collaborative work environment, as well as opportunities for growth and development. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Company DescriptionJobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com. 
<h3>Company Description</h3>
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.

<h3>Job Description</h3>
Job Description
We are seeking a Help Desk Technician to join our team!&nbsp;You will resolve computer-related issues for your clients.&nbsp;
Responsibilities:
<ul>
<li>Provide technical assistance with computer hardware and software</li>
<li>Resolve issues for clients via phone, in person, or&nbsp;electronically</li>
<li>Recommend hardware and software improvements</li>
<li>Track customer issues and resolutions</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in&nbsp;IT, customer service,&nbsp;or other related fields</li>
<li>Ability to build rapport with clients</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Positive and professional demeanor</li>
</ul>
Company DescriptionAgensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments. 
<h3>Company Description</h3>
Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.

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