field_job_occupational_field_parents_all

job_organization_name

field_job_employment_type

Dartmouth Health  Communications Technician (Switchboard) Full-time, part-time &amp; per diem openings Cheshire Medical Center – Keene, NH  Duties Include: • Assists all callers by soliciting sufficient information to identify the nature and urgency of the call in order to refer and/or respond appropriately. • Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call. Determines how to best refer the call using listed directories, consult the on call directory for each clinic, or defined office practices. • Transfers calls, completes directory look ups, completes radio pages, checks census, checks paging status and records, and completes and checks messaging services. • May be first line notification for all institutional emergencies. Learns and operates all equipment applicable to the emergency. Recognizes, triages, and responds to external emergency calls (e.g. attempted suicide, illness, child abuse) remaining on the line after the referral to ensure caller is appropriately connected. Follows standard procedures. • May act as the voice of the Clinic and the Referring Physician Services after hours, receiving all office calls. • Acts as the Communications Help Desk when required.  Benefits: • Benefits start the first day of employment • We offer a career ladder • Work-life balance culture • Tuition assistance • Earned time off plan • Retirement plan • Health, life, dental, and short-term and long- term disability insurance • Flexible spending accounts • Free continuing education opportunities  Minimum Qualifications: • High school graduate or equivalent required. • Previous satisfactory work experience in telecommunications, hospital, clerical/reception, or customer service preferred. • Proficiency in basic computer skills. • Ability to successfully complete required training. • Outstanding interpersonal communication and customer service skills and ability to work both independently and as part of a team required. • Knowledge of call center telephone systems preferred. • Strong organization, initiative, problem solving skills and attention to detail desired. To apply, please visit careers.dartmouth-hitchcock.org  Dartmouth Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, gender identity or expression, or any other characteristic protected by law.

Communications Technician (Switchboard)

<h3>Job Description</h3>
Title: Help Desk Technician Reports to: IT Supervisor Employment Status: Non-Exempt Work From Home: 60% of the time or less Regular Hours: 40 hours per week Primary Functions: Support tier 1 &amp; 2 tickets and assist with special projects
Work Performed:
Support tier 1 and 2 IT tickets and assists with special projects.
<ul>
<li>Uses customer service skills to respond to tickets submitted from Users within agreed upon timeframe for the type and scope of the ticket, resolving or escalating if needed. </li>
<li>Follow established policies, procedures and security measures to resolve issues. </li>
<li>Provides follow up directly with users to manage any unresolved issues. </li>
<li>Perform onboarding training for new hires covering topics such as email, account login, Multi-Factor Authentication and application listed in orientation guidelines.</li>
<li>Records, documents and closes tickets following help desk ticket procedures. </li>
<li>Consults with others including the IT Supervisor and Director of Operations &amp; Technology on universal issues and solutions. </li>
<li>Manages Active Directory accounts, creating, removing, modifying, and migrating users.</li>
<li>Manages user creation and access for third party applications.</li>
<li>Configure, update, and deploy PCs, laptops, printers, desktop phones, and other desktop IT assets.</li>
<li>Prepare exhibition interactive devices working with the collections department.</li>
<li>Assists with network and server hardware and software upgrades.</li>
<li>Assists with office 365 user experience and configuration of mail flow.</li>
<li>Performs limited database management.</li>
<li>Provides A/V technician support for public programming and events.</li>
<li>Support storage management, backup and restore operation, as required.</li>
<li>Other duties as assigned. </li>
</ul>
Skills Required: Candidate should have a High School diploma, 3 or more years of customer service experience-preferably in a museum setting, ability to work in a team environment, good oral and written communication skills, and outstanding attention to detail.
The candidate must possess the skills needed to have vision, work well with their colleagues, and understand the importance of a gracious and enriching experience for all users.
Work Environment and Physical Conditions: The physical requirements and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job or may be encountered while performing the essential functions of this job. The employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about their work area, between buildings and the campus grounds, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 15 pounds.
Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent Hillwood may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position. 
Notice: The preceding job description indicates the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time not does it proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
Hillwood requires all employees, volunteers and contractors to be vaccinated against COVID-19. Applicants who have qualifying medical conditions or who have a sincerely held religious belief, may request an exemption from the vaccination policy. Exemptions are determined on a case-by-case basis and in accordance with applicable law. Any medical information concerning an applicant’s disability will be treated as a confidential medical record in compliance with applicable federal, state and local laws.
Hillwood is committed to providing a living wage. This role is compensated at $24.00/hr.

Help Desk Technician

<h3>Job Description</h3>
SUMMARY
The Helpdesk Technician is the first point of contact for employees and is responsible for customer service support for company supported computer applications and platforms. Troubleshoot problems and advise on appropriate action. Responsible for performing routine daily tasks and participates in special department projects.
ESSENTIAL DUTIES
<ol>
<li>Respond to requests for technical assistance in person, via phone, or email.</li>
<li>Diagnose and resolve technical hardware and software issues.</li>
<li>Research questions using available information resources.</li>
<li>Advise user on appropriate action.</li>
<li>Follow standard help desk procedures.</li>
<li>Log all help desk interactions.</li>
<li>Follow up with employees and users to ensure complete resolution of issues.</li>
<li>Identify and escalate situations requiring urgent attention.</li>
<li>Track and route problems and requests and document resolutions.</li>
<li>Inform management of recurring problems.</li>
<li>Stay current with system information, changes and updates.</li>
<li>Help update training manuals for new and revised software and hardware.</li>
<li>Train computer users as necessary.</li>
<li>Maintain passwords, data integrity, and system security for the desktop environment.</li>
<li>Simulate or recreate user issues to better understand and resolve reported problems.</li>
<li>Install, configure, and troubleshoot computers, printers and other peripherals.</li>
<li>Perform preventative maintenance, testing, and repair of computer hardware.</li>
<li>Diligently and consistently follow departmental and organizational policies and procedures.</li>
<li>Maintains an accurate inventory of all desktop and printing equipment as assigned.</li>
<li>Troubleshoot, upgrade and support common mobile device platforms.</li>
<li>Implement projects as assigned. Provide status reports and problem summaries.</li>
<li>Respond to emergency system outages as required; work with 3rd party vendors to complete projects, upgrades and or maintenance as needed.</li>
<li>Assists in special projects and tasks as needed or the department of a diverse nature under the direction of the Network Administrator. </li>
<li>Responds to inquiries and refers issues to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved. </li>
<li>Maintains basic knowledge and awareness of financial industry technical status and trends.</li>
<li>Prepares a variety of routine and special reports as required.</li>
<li>Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.</li>
<li>Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.</li>
<li>Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.</li>
<li>Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) and Anti-Money Laundering Act rules and regulations. </li>
<li>Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.</li>
<li>Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct. </li>
</ol>
SECONDARY DUTIES
The position of Helpdesk Technician performs duties specific to the position and other functions as assigned.
SUPERVISORY RESPONSIBILITY

The position of Helpdesk Technician is not responsible for the supervision of any employee(s).
Monday-Friday: 10am-7pm

<h3>Job Description</h3>
Title: Help Desk TechnicianLocation: New Jersey Office
Summary:Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. – 4:30 p.m. Dutie/responsibilities:
<ul>
<li>Providing hardware and software technical assistance to the Firm’s users. </li>
<li>Troubleshooting, support and provide general assistance to senior technical staff. </li>
<li>Setup video conferences to other Firm offices as well as outside entities as requested.</li>
<li>Maintain inventory of Firm technical equipment and supplies. </li>
<li>Rely on instructions and pre-established guidelines to perform the functions of the job.</li>
<li>Excellent written and verbal communication skills. </li>
<li>Strong documentation discipline and experience with a ticket management system (Solarwinds)</li>
<li>Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven. </li>
<li>Provide, on a rotating basis, after hours on-call coverage for end user support. </li>
</ul>
Requirements:
<ul>
<li>Experience with Microsoft Windows 10 desktop environment. </li>
<li>Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.</li>
<li>Legal specific software such iManage, Worksite, Workshare, etc. preferred. </li>
<li>Strong interpersonal skills as well as good aptitude to learn new tasks quickly. </li>
<li>Law firm or professional service firm background a plus.</li>
</ul>

<h3>Job Description</h3>
DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, the U.S. Navy, state and local government and commercial clients in health care, technology, and financial services industries.
The three letters of our name, DRT, stand for Driving Resolution Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing challenges - together.
We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward-thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make your vision a reality.
What are we looking for? The Helpdesk Technician will provide day-to-day user support and technical assistance for data systems, IT systems, software applications, and tracking of external technical assistance request received from federal grant recipients supporting public health programs and activities.
Fun stuff you will do on the job: • Triage helpdesk calls, e-mail messages, and prepare / monitor tickets using ServiceNow for service requests or issue notifications • Use Service Now to record the details of each user service request and user problem/issue notification • Provide coordination and problem resolution between multiple inter-agency offices and other federal helpdesks • Perform corrective action, provide documentation, and as needed, provide status updates throughout the resolution process • Provide technical, and applications support to users, including federal staff, state and local health departments, grant recipients, university and other research collaborators • Gather information needed to resolve user questions, problems, and issues • Provide user assistance for software installation, configuration, and access. • Provide user support based on an understanding of the application components and end user platforms • Provide instructions, technical guidance, and SOPs related to data input/submission requirements and in-depth information on system policies and procedures • Routinely process file transfers from project areas, and other partners and assist in testing and resolving any rejected or failed data transfer. • Prepare and submit monthly activity/support summaries, incident reports, and activity trends
This is you: • 4 years of professional experience • IT systems support, ServiceNow, Microsoft Office Suite • Attention to detail • Self-starter, collaborative • Strong oral/written communicator
DRT’s culture is reflective of our core values:
<ol>
<li>Professionalism:  Be a leader and someone your customers and colleagues can count on by taking ownership and accountability for your work. Demonstrate a solution-oriented mindset and bias for action. Show empathy, dignity, and respect for each other. Be "high minded", maintain a calm demeanor when dealing with ambiguity or adversity and stay out of the fray (i.e., avoid drama).</li>
<li>Quality:  Do things right and do the right thing. Pursue excellence in your work by delivering quality services and products that provide high value and return on investment (ROI).</li>
<li>Teamwork:  Work with each other, the customer, and DRT. Demonstrate flexibility, a positive attitude and willingness to work collaboratively to help others and share information.</li>
<li>Customer Mission Focused: Commit to customer success and strive to exceed expectations by understanding the mission, executing the customer's vision, and solving challenges to drive results and achieve mission goals. Build meaningful customer relationships by asking thoughtful questions, listening, and operating transparently.</li>
<li>Growth Mindedness:  Commit to company, team, and personal growth. Embrace an entrepreneurial spirit by actively seeking opportunities to support new customer projects and/or solve problems. Actively work to improve your skills, learn to be comfortable with ambiguity, and be resourceful and willing to figure things out and add value.</li>
</ol>
Our culture fosters teamwork and transparency, empowering you to do great work. Our talented employees drive the success of the company – so our leadership is devoted to your success.  We respect you as an individual.  We recognize your contributions.  We invest in your professional growth.  Join us and let's continue to build your career together.
Currently due to the remote working status of the federal government, most DRT employees are teleworking from home and leveraging video conferencing along with other virtual productivity tools. Under normal circumstances, most of our positions are required to report onsite. However, DRT has not yet determined when employees will be required to return to their onsite workspaces. Please be aware that at the time a date is determined to return to the worksite, the requirement of this position may be to report in person to the work location.
DRT Strategies, Inc. (DRT) celebrates diversity and is proud to provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected veteran status. In addition to federal law requirements, DRT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
 
Powered by JazzHR
qBxRSzKW0d

<h3>Job Description</h3>
• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures • Manage user and device event tracking through global ticketing system • Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team • Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications • Source computer hardware including devices, peripherals, and equipment, and coordinate approval as needed • Enroll and administer thin clients • Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers • Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions) • Provide limited technical and troubleshooting assistance related to the company’s critical business systems • Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact • Assist with users becoming and remaining compliant with the company’s IT security policies and minimum standards • Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures and guidelines) • Liaise with third-parties as it relates to any of the above
Requirements
Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred • One to three years of relevant experience • Self-starter who takes initiative and requires minimal supervision • Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment • Customer focused with the ability to communicate and develop relationships with all levels of the organization • Excellent written and oral communication skills • Ability to multi task • Team mentality and the ability to work effectively with diverse stakeholders • Attention to detail • Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities • General understanding of how IT infrastructure supports business goals and objectives • Open to traveling if necessary • HDI and ITIL Foundations Certification a plus

<h3>Job Description</h3>
Salary: $21.50 to $26.50 per hour
About Suzor IT:
Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.

An Ideal Candidate Is:
An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills.

Helpdesk Technician Job Description
We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs.

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary.

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.

Help Desk Technician Responsibilities:
<ul>
<li>Providing support to users in person, over the phone, or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.</li>
<li>Establishing good relationships with all departments and colleagues.</li>
<li>Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.</li>
<li>Installing and configuring hardware and software components.</li>
<li>Repairing or replacing damaged hardware.</li>
<li>Educating staff on best technology/security practices.</li>
<li>Performing tests and evaluations of new software and hardware.</li>
<li>Creating and managing technical documentation.</li>
<li>Providing basic computer training.</li>
</ul>

Help Desk Technician Requirements:
<ul>
<li>2+ years of customer service experience.</li>
<li>Relevant License/Certification - CompTIA A+ (Preferred)</li>
<li>Excellent written and verbal communication skills.</li>
<li>Good interpersonal skills.</li>
<li>Attention to detail.</li>
<li>Good problem-solving skills.</li>
</ul>

Help Desk Technician Compensation, Benefits, Schedule, and Location
<ul>
<li>Compensation: $21.50-$26.50 per hour </li>
<li>Schedule: Monday to Friday (8:00 am to 4:00 pm)</li>
<li>Location: This position may require some travel. </li>
</ul>
<ul>
<li>Benefits include:
<ul>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Life insurance</li>
<li>401(k)</li>
<li>Paid time off</li>
<li>Mileage reimbursement</li>
</ul>
</li>
</ul>

<h3>Job Description</h3>
Description:
The Level 1 System Administrator (SA) shall possess the following capabilities:
<ul>
<li>Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.</li>
<li>Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.</li>
<li>Provide support for the escalation and communication of status to agency management and internal customers</li>
<li>Optimize system operations and resource utilization, and perform system capacity analysis and planning.</li>
</ul>
Qualifications:
<ul>
<li>An Active TS/SCI clearance + FS polygraph</li>
<li>Seven (7) years experience as a SA in programs and contracts of similar scope, type and complexity is required.</li>
<li>Bachelor's degree in a technical discipline from an accredited college or university is required.</li>
<li>DoD 8570 compliance with IAT Level 2 is required.</li>
<li>Five (5) years of additional SA experience may be substituted for a bachelor's degree.</li>
</ul>
Desired experience:
<ul>
<li>VMWARE, exposure to AWS</li>
<li>Linux system administration experience</li>
</ul>
Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.
Powered by JazzHR
Gdm8D1s1kX

<h3>Job Description</h3>
Help Desk Technician
Real-world impact. Life-changing outcomes.
CommQuest Services, Inc. is currently seeking a full-time, On-Site, Help Desk Technician I for our facilities in the Stark and Carroll County areas. The Help Desk Technician I will be responsible for overall support and assistance to the IT Team, assisting with end user support, helpdesk tickets, and troubleshooting hardware and software issues for users. 
In this role, you will:
<ul>
<li>Grow professionally</li>
<li>Build valuable relationships</li>
<li>Work on a team providing exceptional care</li>
<li>Make a real difference</li>
</ul>
What is CommQuest?
CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.
Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to <a href="mailto:HR@commquest.org" target="_blank">HR@commquest.org</a>.
What you gain:
<ul>
<li>Great experience in the behavioral health and substance abuse field providing technology education, protection, and security companywide</li>
<li>Visibility into how our community supports those in need</li>
<li>Opportunities to share your expertise</li>
<li>Peace of mind knowing you are benefiting the clients we serve and the community at large by safeguarding networks and data</li>
</ul>
What you'll do:
<ul>
<li>Support a Windows Server environment including, Active Directory user/computer management, and Group Policy administration.</li>
<li>Setup/replace user workstations and NEC phones.</li>
<li>Monitor Bitdefender Antivirus for risks and maintain updated agents/policies.</li>
<li>Provide end user support and work on help desk tickets. Prioritize tickets and identify emergency issues quickly.</li>
<li>Troubleshoot hardware and software issues for users.</li>
<li>Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups.</li>
<li>Escalate problems, when required, to the appropriately experience technician or vendor.</li>
<li>Documentation of issue resolutions.</li>
<li>All other duties as assigned.</li>
</ul>
Schedule:
Dayshift: Monday - Friday 8:00 AM - 5:00 PM, some flexibility and occasional remote work. Helpdesk Technicians are provided with an on-call IT phone to provide needed assistance for our 24 hours facilities.
Minimum Qualifications:
<ul>
<li>Associate's degree in Information Technology or related field is highly preferred with minimum of 1 year working experience. </li>
<li>Minimum of 3 or more years' experience in an IT position may be substituted for a degree.</li>
<li>Previous knowledge of Windows servers, Active Directory and Group Policies, PCI Compliance, Cyber Security best practices, PowerShell and other scripting for IT automation.</li>
<li>Must have experience with Windows 10 / latest Windows software and programs, Office 365, and Bitlocker.</li>
<li>Must have the ability to work independently and as part of a team.</li>
<li>Must be willing to travel to other sites as needed and directed by a Supervisor.</li>
</ul>
Full-Time Benefits:
<ul>
<li>Generous time off, including Mental Health days</li>
<li>10 paid holidays annually</li>
<li>Retirement plan with company match</li>
<li>Medical, Dental, and Vision plans</li>
<li>CEU/Licensure reimbursement</li>
</ul>
and more!

We are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Job Posted by ApplicantPro

Help Desk Technician I

<h3>Job Description</h3>
Are you our next great Help Desk Technician?
The ideal Help Desk Technician will be responsible for providing excellent day-to-day technical support to our internal customers while maintaining a positive solution focused mindset. The candidate will be responsible for installing applications, configuring computers, setting up mobile devices, troubleshooting Windows OS and other relevant technology suites. The candidate will demonstrate excellent communication skills and will take ownership of all assigned tasks and issues. 
Highlights of what our Help Desk Technician will do:
<ul>
<li>Exhibits excellent communication and interpersonal skills.</li>
<li>Demonstrated ability to resolve difficult technical issues with limited information.</li>
<li>Provide help desk support and resolve problems to the end user’s satisfaction.</li>
<li>Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones and other network enabled devices.</li>
<li>Monitor, respond and resolve incidents in our Zendesk Ticketing system while ensuring SLA performance metrics are met.</li>
<li>Strong understanding of Windows 10/11 operating system.</li>
<li>Limited experience with identifying phishing email and malware using various cybersecurity tools.</li>
<li>Solid understanding of Active Directory, Exchange and File Administration.</li>
<li>Comfortable replacing hard drives, memory and other computer components.</li>
<li>Onboarding / offboarding users.</li>
<li>Maintain inventory of all equipment, software and software licenses</li>
<li>Perform timely workstation hardware and software upgrades as required</li>
<li>Ability to work independently with limited oversight.</li>
<li>Provide support for multiple locations.</li>
<li>Remote site visits may also include overnight stay.</li>
<li>Installing, moving, equipment that may weigh up to 50 lbs.</li>
<li>Some night, weekend support and out of state travel.</li>
</ul>
Are you the right fit for this role?
*Skills &amp; experience that are necessary as a Help Desk Technician will include, but not limited to: 
<ul>
<li>Bachelor’s degree</li>
<li>1-2 years of relevant help desk support experience</li>
<li>Bachelor’s Degree in Information Systems, Business, Communications or related field (preferred)</li>
<li>Bilingual Spanish (preferred)</li>
</ul>
Perks &amp; Pluses:
<ul>
<li>Medical, Dental, Vision, FSA</li>
<li>401(k) with company match.</li>
<li>9 paid holidays per year.</li>
<li>Paid vacation and sick leave</li>
</ul>
Here at Gothic Landscape, we believe that your success is our success. The only thing missing is YOU. Apply Today!
OUR EEO POLICY
We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, uniform service member and veteran status, marital status, pregnancy, age, national origin, ancestry, citizenship status, disability, protected medical condition, genetic information, sexual orientation, or any other protected status in accordance with all applicable federal, state, and local laws.

603 help-desk-technician Jobs