Job Description
Job Description
Are you passionate about solving problems, supporting users, and working with the latest in hardware and software systems? Join Coast Electric's IT team as a Help Desk Technician and be part of a mission-driven organization committed to excellence, innovation, and community service. You'll also play a vital role in supporting our community during times of natural disasters or other emergencies as part of our essential workforce.
JOB RESPONSIBILITIES:
- Provide responsive and effective technical support across all communication platforms.
- Install, configure, and maintain computers, printers, mobile devices, and other hardware.
- Support software installation and upgrades, Microsoft Office tools, domain services, and mobile devices.
- Collaborate with the IT team to ensure secure, efficient operations.
- Manage user accounts, password resets, and multi-factor authentication (Cisco DUO MFA).
JOB REQUIREMENTS:
- High school diploma or equivalent required.
- Experience working with electronic components (e.g., circuit boards, processors, chips) and computer systems, including software applications and programming fundamentals.
- Strong knowledge of Windows operating systems, Microsoft Office, and common IT tools.
- Excellent communication, problem-solving, and customer service skills.
- Ability to support both iOS and Android mobile devices.
- Comfortable working independently or collaboratively, in-person or remotely.
- Attention to detail and the ability to troubleshoot complex problems.
- Logical reasoning and systems thinking.
- Experience with imaging, deploying, and upgrading hardware and software.
- Familiarity with help desk ticketing platforms.
- A focus on continuous improvement and relationship-building.
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, Coast Electric reserves the right to revise the job or to require that other or different tasks be performed as assigned.
EQUAL OPPORTUNITY EMPLOYER AS TO ALL PROTECTED GROUPS, INCLUDING PROTECTED VETERANS AND INDIVIDUALS WITH DISABILITIES
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