Job Description
Job Description Overview
We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you.
Responsibilities
· Provide first-level technical support to clients primarily from our central office in Syosset, NY.
· Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools.
· Occasionally visit client sites to provide on-site support as needed.
· Document and track all support requests, resolutions, and follow-up activities in our ticketing system.
· Collaborate with other team members to escalate and resolve complex issues.
· Participate in ongoing training and development to stay current with emerging technologies and best practices.
· Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field.
Qualifications
· Excellent verbal and written communication skills.
· Strong problem-solving abilities and attention to detail.
· Basic knowledge of computer hardware, software, and networking fundamentals.
· Ability to work independently and as part of a team.
· Customer-focused attitude with a desire to provide exceptional service.
· Willingness to learn and adapt to new technologies and environments.
· Availability to occasionally travel to client sites as required.
Preferred Skills
· Previous experience in a helpdesk or technical support role.
· Familiarity with MSP environments and ticketing systems.
· Certifications such as CompTIA A+, Network+, or similar are a plus.
Benefits
· Competitive salary and benefits package.
· Opportunities for professional growth and advancement.
· Supportive and collaborative work environment.
If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team!