Help Desk Technician

National Valuation Consultants, Inc.

Englewood, CO, USA

Published: 6/14/2022

Technology

Full Time

Job Description

JOB RESPONSIBILITIES

Manage Help Desk tickets in a timely manner via phone and email
Create and manage users and security groups in Active Directory
Set up new users and workstations
Manage user accounts, including password resets and multi-factor authentication
Troubleshoot and resolve printers, drivers and issues related to print jobs

REQUIRED KNOWLEDGE

Working knowledge of Microsoft Office, preferably Office 365
Basic understanding of Windows files shares and security permissions modeling
Basic understanding of Microsoft Server 2019 and newer operating systems
Basic understanding of Citrix Cloud technology and Thin Client device support and management software such as Dell Wyse Management Studio (preferred, but not required)
Basic working knowledge of Microsoft Group Policy (preferred, but not required)

QUALIFICATIONS

Fast learner and a strong desire to develop new skills
Effectively communicates with coworkers
Ability to multitask and prioritize tickets based on the severity of the issue
Ability to handle occasional high levels of stress
Takes responsibility for assigned work and sees it to completion
Able to work independently with minimal guidance
Excellent problem-solving and analytical skills
Strong attention to detail and organizational skills

WORK ENVIRONMENT AND SCHEDULE

The ability to lift up to 50 pounds and crawl under desks to install equipment if necessary
Monday-Friday in-office position
Occasional non-traditional work hours may be required for upgrades and maintenance
On-call availability may be required on a limited basis

A background check will need to be successfully passed as a condition of employment.

Company DescriptionNational Valuation Consultants, Inc. (“NVC”) is the largest privately held commercial real estate valuation and advisory firm in the United States. With primary headquarters in Centennial, Colorado, and 15 additional regional offices, NVC provides a broad range of appraisal, consultation, and real estate advisory services.

Company Description

National Valuation Consultants, Inc. (“NVC”) is the largest privately held commercial real estate valuation and advisory firm in the United States. With primary headquarters in Centennial, Colorado, and 15 additional regional offices, NVC provides a broad range of appraisal, consultation, and real estate advisory services.