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<h3>Job Description</h3>
Job Description
This is fulltime onsite position

Position Summary:
The Call Center Representative assists the patients by following and utilizing high quality customer service, policies, procedures, and protocols in every patient interaction at every inbound call. 
Essential Duties and Responsibilities:
Call Center Representative will confirm and update patient demographics, schedule medical and behavioral appointments as needed. The Call Center Representative will provide the best call resolution and accuracy ensuring efficient patient flow and positive outcome, consistent high quality service, problem-solving and deescalating issues or concerns. The Call Center Representative is a key resource for communication to Call Center Supervisor on any problems, findings, scheduling issues including same day access and scheduling mistakes, to sustain a steady workflow for staff and patients. Call Center Representative must comply with HIPAA bound space and able to provide high quality work with minor supervision customer service and patient satisfaction are key initiatives in this role. 
Experience Required:
Two years relevant work experience preferred including demonstrated customer service and accurate data entry.
Educational Requirements:
High School / GED required. Two to four years college or a combination of education and relevant work experience preferred. 
Professional Licensure/Special Skills and Certification Required:
Medical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages. 
Reporting Relationship:
Reports directly to the Director of Patient Services
 
EOE
 
 Monday - Friday; 8:30am-5:00pm

Call Center Representative

<h3>Job Description</h3>
Job Description
Join Lap of Love as a Call Center Representative and Love What You Do! 
Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. 
Essential Functions &amp; Responsibilities:
<ul>
<li>Provide customer service by engaging in positive interactions with pet families</li>
<li>Answer a high volume of customer service calls in a work from home/ remote environment</li>
<li>Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules</li>
<li>Gather and accurately document the pet’s medical information and schedule appointments in an effective manner</li>
<li>Meet all productivity, quality, and performance standards</li>
<li>Guide emotional conversations in a calm and peaceful manner </li>
<li>Go above and beyond to provide stellar customer service to pet families and our veterinarians </li>
<li>Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines</li>
<li>Other duties may be assigned to the employee to ensure the highest standard of customer service</li>
</ul>
Requirements
<ul>
<li>Experience working in high call volume, customer service, or call center environments</li>
<li>Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom</li>
<li>Previous experience in a work-from-home environment or working with minimal peer interactions</li>
<li>High attention to detail and ability to adapt to new processes</li>
<li>Expected to be present for work, on time, every day for the entire duration of their shift </li>
<li>Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.</li>
</ul>
Physical Job Requirements:
<ul>
<li>Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.</li>
<li>Ability to lift up to 15 pounds </li>
</ul>
Schedule
<ul>
<li>Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year </li>
<li>Schedule includes nights/weekends/holidays</li>
<li>Must attend mandatory 4-week intensive training program at the beginning of employment</li>
</ul>
Benefits
<ul>
<li>Medical Insurance Plans with 100% employee funded HSA option available</li>
<li>Dental and Vision Insurance Plans</li>
<li>Company Funded Wellness Resources (Mental, Financial, and Physical)</li>
<li>Life Insurance (Basic, Voluntary, and AD&amp;D)</li>
<li>Long Term and Short Term Disability Insurance</li>
<li>Retirement Plan (Traditional 401k with 3% match &amp; Roth 401k)</li>
<li>Generous Paid Time Off</li>
<li>Generous Paid Parental Leave </li>
<li>Bereavement Leave</li>
<li>Training &amp; Development</li>
<li>Pet Insurance</li>
<li>Remote Work From Home Compensation</li>
<li>This position is hourly non-exempt and is eligible for overtime </li>
<li>Hourly pay starts at $16.00 per hour</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Title: Customer Service Representative
Location: Onsite (Monday to Friday)
Hours: 9:00 AM - 6:00 PM
Compensation: Up to $18/hour
Job Summary: We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for supporting our delivery and installation teams while ensuring smooth operations and efficient communication. This position is ideal for someone who thrives in a fast-paced environment and enjoys helping others to provide excellent customer service.
Key Responsibilities:
<ul>
<li>Assist delivery and installation teams during their routes to ensure timely and efficient service.</li>
<li>Handle a high volume of phone calls related to home delivery, services, and installations.</li>
<li>Support showroom staff by dating delivery tickets and troubleshooting any issues.</li>
<li>Check in delivery drivers upon their return and confirm all necessary tasks are completed.</li>
<li>Produce and generate next-day delivery paperwork to ensure accurate planning and scheduling.</li>
<li>Match invoices with run sheets to verify that merchandise is properly loaded on trucks for delivery.</li>
</ul>
Qualifications:
<ul>
<li>Strong communication and organizational skills.</li>
<li>Ability to handle a high volume of phone calls and prioritize tasks effectively.</li>
<li>Attention to detail and ability to manage paperwork and documentation accurately.</li>
<li>Previous experience in logistics, customer service, or delivery support is a plus.</li>
<li>Must be reliable and capable of working onsite Monday through Friday.</li>
</ul>
If you're ready to be a key player in keeping our operations running smoothly, apply now to join our team!
Company DescriptionThe Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us national leaders in both staffing and executive search. 
<h3>Company Description</h3>
The Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us national leaders in both staffing and executive search.

<h3>Job Description</h3>
Job DescriptionDescription Location: Detroit, MI Job Type: Full-timeDepartment: Customer Service We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this fast-paced environment, you will play a critical role in ensuring customer satisfaction by handling incoming calls and providing outstanding support. As the first point of contact for our clients, you will be tasked with addressing inquiries, resolving issues, and providing information about our products and services. Key Responsibilities
<ul>
<li>Answer incoming calls promptly and courteously.</li>
<li>Listen to customer inquiries and provide accurate information and assistance.</li>
<li>Resolve customer issues by identifying problems, researching solutions, and implementing changes.</li>
<li>Document customer interactions in our database efficiently and accurately.</li>
<li>Follow up with customers to ensure their issues are resolved and they remain satisfied with our service.</li>
<li>Collaborate with team members and other departments to improve service delivery.</li>
</ul>
 Skills, Knowledge and Expertise
<ul>
<li>High school diploma or equivalent; a degree is a plus.</li>
<li>Proven experience in a customer service role or call center environment.</li>
<li>Strong communication skills, both verbal and written.</li>
<li>Ability to handle multiple tasks in a fast-paced setting.</li>
<li>Proficient in using computer systems and common office software.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
</ul>
 Benefits
<ul>
<li>Competitive salary</li>
<li>Health, dental, and vision insurance</li>
<li>Paid time off and holidays</li>
<li>Opportunities for professional development and advancement</li>
</ul>

<h3>Job Description</h3>
Job Description
Call Center Representative
The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is based in the Brownsville Office and requires a bilingual individual fluent in both Spanish and English.
Responsibilities:
<ul>
<li>Essential duties and responsibilities include but are not limited to those listed below:</li>
<li>Support 40-50 inbound calls per day.</li>
<li>Make 5-6 outbound sales lead calls per day when inbound call volume is low.</li>
<li>Address customer inquiries and resolve billing issues.</li>
<li>Maintain accurate records of customer interactions and transactions.</li>
<li>Provide information about products and services.</li>
</ul>
Qualifications:
<ul>
<li>Bilingual - Spanish and English.</li>
<li>Call center background.</li>
<li>Good communication skills.</li>
<li>1 year of experience in a similar role.</li>
</ul>
Shift/Hours:
<ul>
<li>7:00 AM - 3:30 PM with availability for 8:30 AM - 5:00 PM.</li>
<li>Working one Saturday a month, with one day off during the week.</li>
</ul>
Benefits
This position offers a competitive hourly rate and a comprehensive benefits package. Employees enjoy a 401(k) with employer matching. The time off program includes 8 paid holidays, 3 floating holidays, and 15 days of paid time off. The company provides medical, dental, and vision insurance, life insurance, and the option to enroll in an HSA with employer contributions. Additionally, employees receive monthly allowances for internet and cell phone expenses.
Omni Fiber provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.

<h3>Job Description</h3>
Job DescriptionFull-time Call Center Representative Job Overview
We are seeking enthusiastic and customer-oriented individuals to fill the role of Full-time Call Center Representative. The ideal candidate will be responsible for handling incoming customer calls, addressing inquiries, and processing work order requests efficiently and professionally. This position plays a crucial role in maintaining customer satisfaction and contributing to the overall success of our organization.
Key Responsibilities
<ul>
<li>Answer Phones:
<ul>
<li>Respond to incoming calls promptly and professionally</li>
<li>Greet customers courteously and identify yourself and the company</li>
<li>Listen attentively to customer inquiries and concerns</li>
<li>Maintain a positive and friendly tone throughout all interactions</li>
<li>Handle high call volumes during peak periods</li>
<li>Manage multiple phone lines when necessary</li>
</ul>
</li>
<li>Work Order Requests:
<ul>
<li>Process and create work order requests accurately</li>
<li>Gather all necessary information from customers to complete work orders</li>
<li>Enter data into the company's work order management system</li>
<li>Prioritize and categorize work orders based on urgency and type</li>
<li>Follow up on pending work orders to ensure timely completion</li>
<li>Coordinate with relevant departments to facilitate work order fulfillment</li>
</ul>
</li>
<li>Customer Service:
<ul>
<li>Provide exceptional customer service to all callers</li>
<li>Address and resolve customer complaints and issues</li>
<li>Offer product or service information and answer questions</li>
<li>Escalate complex issues to appropriate supervisors or departments</li>
<li>Maintain customer confidentiality and adhere to data protection policies</li>
</ul>
</li>
<li>Documentation and Reporting:
<ul>
<li>Accurately document all customer interactions and call outcomes</li>
<li>Maintain detailed records of work orders and their status</li>
<li>Prepare daily, weekly, or monthly reports as required</li>
<li>Identify and report recurring customer issues or trends</li>
</ul>
</li>
<li>Continuous Improvement:
<ul>
<li>Stay updated on company products, services, and policies</li>
<li>Participate in training sessions and workshops to enhance skills</li>
<li>Contribute ideas for improving call center processes and customer experience</li>
<li>Adapt to new technologies and systems implemented in the call center</li>
</ul>
</li>
</ul>
Qualifications and Skills
<ul>
<li>High school diploma or equivalent; some college education preferred</li>
<li>Previous experience in a call center or customer service role is advantage</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Description:
Seeking Call Center Representative to join the team of large furniture company! The ideal candidate will have experience in a call center and be capable of handling high-volume calls efficiently. This role requires excellent problem-solving skills, strong phone etiquette, and the ability to manage customer inquiries regarding inventory, shipment, and purchases.
Key Responsibilities:
<ul>
<li>Handle 300+ calls per day during peak seasons, addressing customer questions and concerns.</li>
<li>Prioritize solving customer problems effectively, aiming for a call time of 2 minutes or less while ensuring issues are resolved without call terminations.</li>
<li>Maintain high attendance and punctuality, as this is crucial for the role.</li>
<li>Utilize Microsoft systems proficiently for daily tasks including email, phone calls, and website navigation.</li>
<li>Learn and use company-specific systems.</li>
</ul>
Qualifications:
<ul>
<li>At least 1 year of call center or customer support experience is preferred.</li>
<li>Strong phone etiquette</li>
<li>Proficiency in Microsoft systems and daily use of email, phone, and websites.</li>
<li>Willingness to learn and adapt to new company systems and processes.</li>
</ul>
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $17.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA 92154.
Application Deadline
This position is anticipated to close on May 22, 2025.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Job Title: Call Center Representative Location: New Orleans, LA Job Type: Full-time
Job Summary:
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and resolving issues in a timely and professional manner. 
Key Responsibilities:
<ul>
<li>Answer incoming calls and respond to customer inquiries promptly and professionally.</li>
<li>Manage customer accounts and provide information on products and services offered.</li>
<li>Resolve customer complaints and issues effectively, ensuring customer satisfaction.</li>
<li>Document customer interactions and maintain accurate records in the system.</li>
<li>Provide feedback to management regarding customer concerns and service issues.</li>
<li>Collaborate with team members to improve service delivery and customer experience.</li>
</ul>
Requirements &amp; Qualifications:
<ul>
<li>High school diploma or equivalent; associate or bachelor’s degree preferred.</li>
<li>Proven experience in a customer service role, preferably in a call center environment.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to handle difficult customers with patience and professionalism.</li>
<li>Familiarity with CRM systems and Microsoft Office Suite.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary: $17.00 to $20.00 Per Hour 
We are seeking a highly motivated and skilled Call Center Representative (CCR) to join our team. The Call Center Representative (CCR) is responsible for handling both inbound and outbound phone calls, providing support, documenting information, and resolving issues. This role supports the entire organization as it is the first point of contact for incoming calls from clients, vendors, suppliers, and more.
 
The CCR must be able to manage a high volume of calls in a friendly, professional and efficient manner, while following the call routing and documentation processes and procedures. This role requires effective communication, problem-solving skills, fast-pace, a positive attitude, and multi-tasking. The CCR will interact with clients, technicians, and internal teams, utilizing a variety of TailWind systems, to ensure seamless service delivery.
 
Essential Functions
1. Answer incoming calls from clients, vendors, suppliers, and more.
2. Follow protocol for specific call types, including triage and escalation when necessary. 
3. Document required information into the corresponding systems to ensure accurate tracking and resolution.
4. Efficiently navigate company systems to access client and vendor data, update records, and complete service tasks.
5. Manage check-in and check-out calls from our vendor technicians and review deliverables provided to ensure that all required job tasks were completed. 
6. Assist with 24-hour and 1-hour scheduling reminder calls to our vendor technicians.
7. Follow company policies, procedures for call handling &amp; routing, issue resolution, &amp;cross-department collaboration.
8. Consistently conduct activities in a friendly, professional and courteous manner.
9. Other Duties as assigned.
 
Required Education and Experience
<ul>
<li>High School Diploma</li>
<li>Computer Experience</li>
<li>Self-starter and proven ability to work independently and on a team</li>
<li>Proficiency with Microsoft Office suite of PC Tools</li>
<li>Phone skills, including familiarity with complex or multi-line phone system</li>
<li>Ability to work in a fast-paced environment, multi-task, and meet deadlines</li>
<li>High degree of accuracy and attention to detail</li>
<li>Ability to remain calm and composed under pressure or during challenging calls</li>
<li>Previous successful experience in a call center or customer service role is a plus!</li>
</ul>
Why Join Us? 
Remote Full-Time- This position will be remote full-time in one of the following states only: Florida, Iowa, Minnesota, North Carolina, Ohio, or Wisconsin.
 
Dynamic Environment: Work in a fast-paced, supportive, and collaborative team.
 
Career Growth: Opportunities for career development and advancement within the company.
 
Comprehensive Benefits: 401K Match, Medical, Dental, Vision, HealthiestYou!, Basic Life Insurance, Voluntary Life Insurance, Short Term Disability, Long Term Disability, Hospital Confinement, Accident, Specified Disease,Paid time Off (PTO), Floating Holiday, Birthday PTO.
 
Compensation $17-$21 per hour
 
If you are passionate about delivering outstanding customer service and thrive in a fast-paced, team-oriented environment, we encourage you to apply and become a part of our growing company!
 
 remote work

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