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<h3>Job Description</h3>
$1,000 SIGNING BONUS
Purpose
LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail.
Duties and Responsibilities
<ul>
<li>Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards.</li>
<li>Retrieve voice messages from mail box and return patient calls within 24 hours. Research inquiry if needed.</li>
<li>Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person</li>
<li>Provide patient with their claim balance as requested.</li>
<li>Update patient’s insurance information in the system and then re-bill to the new insurance carrier. If requested update patient’s address in the system.</li>
<li>Perform daily mailings of letters to patients and HCFA claim forms</li>
</ul>
Qualifications 
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities perform the duties.
Education (degrees, certificates, licenses, etc.)
High School Diploma or equivalent combination of education and experience.
Computer Skills
Prior MS Office experience, including proficiency with Excel and Word, data entry, demonstrated ability to use the appropriate data collection software, and internet software experience required.
Experience
One to two years related call center experience preferred; customer service experience required.
Specific Job Knowledge, Skill and Ability
<ul>
<li>Ability to simultaneously converse over the phone, problem solve, and enter data in the client software database</li>
<li>Must possess a pleasant telephone voice/manner</li>
<li>Ability to add, to subtract, multiply and divide in all units of measure</li>
<li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals</li>
<li>Ability to write routine reports and correspondence</li>
<li>Ability to communicate effectively with customers or fellow employees</li>
<li>Ability to apply common sense understanding to carry out instructions</li>
<li>Ability to deal with problems involving several concrete variables in standardized situations</li>
<li>Specific vision abilities required by this job include close vision</li>
<li>Ability to sit for prolonged periods of time, use hands, talk, hear and occasionally walk and reach with hands or arms</li>
<li>Bilingual in English and Spanish desired </li>
</ul>
Benefits at LogixHealth:
We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.
About LogixHealth:
At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.
Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.
At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.
To learn more about us, visit our website <a href="https://www.logixhealth.com/" target="_blank">https://www.logixhealth.com/</a>.
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Call Center Representative, Patient Call Center

<h3>Job Description</h3>
We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Responsibilities

<ul>
<li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li>
<li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li>
<li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li>
<li>Building lasting relationships with clients and other call centre team members based on trust and reliability.</li>
<li>Utilizing software, databases, scripts, and tools appropriately.</li>
<li>Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.</li>
<li>Making sales or recommendations for products or services that may better suit client needs.</li>
<li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li>
<li>Adhering to all company policies and procedures.</li>
</ul>

Requirements

<ul>
<li>High School Diploma or equivalent.</li>
<li>More education or experience may be preferred.</li>
<li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li>
<li>Understanding of company products, services, and policies.</li>
<li>Proficiency with computers, especially with CRM software, and strong typing skills.</li>
<li>Ability to ask prying questions and diffuse tense situations.</li>
<li>Strong time management and decision making skills.</li>
<li>Adaptability and accountability.</li>
<li>Fluency in multiple languages may be desired.</li>
</ul>

Call Center Representative

<h3>Job Description</h3>
Description
We are seeking a dynamic and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional customer service and resolving their inquiries or concerns. You will play a pivotal role in establishing and maintaining positive relationships with our clients through effective communication and problem-solving skills.
Job: Full time
Monday to Friday
Weekends free
Pay Range: 
$1150 - $1450 weekly
THIS WILL BE AN ON-SITE JOB
Location: Atlanta, GA
Key Responsibilities:
<ul>
<li>Answering incoming calls and responding to customer inquiries in a professional, friendly, and efficient manner</li>
<li>Providing accurate and timely information to customers while maintaining a high level of customer satisfaction</li>
<li>Resolving customer complaints and issues in a calm, courteous, and professional manner</li>
<li>Identifying and escalating customer concerns or unresolved issues to appropriate departments</li>
<li>Assisting customers with product and service inquiries, order placements, and tracking shipments</li>
<li>Managing and updating customer accounts, including processing payments and updating customer information</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent</li>
<li>Previous experience in a customer service or call center role preferred</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to navigate computer systems and accurately enter data</li>
<li>Proficient multitasking and problem-solving abilities</li>
<li>Ability to remain calm and professional in high-pressure situations</li>
<li>Strong attention to detail and organizational skills</li>
</ul>
 Bonus Points:
<ul>
<li>Dental Insurance</li>
<li>Disability Insurance</li>
<li>Health Insurance</li>
<li>Flexible Spending Account</li>
</ul>
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<h3>Job Description</h3>
Elle Seller we are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing excellent customer service and support to our clients. You will handle a high volume of incoming calls and assist customers with their inquiries, resolve any issues, and ensure their satisfaction.
Responsibilities
<ul>
<li>Answering and responding to incoming calls, emails, and chats promptly and professionally.</li>
<li>Providing information and assistance to customers regarding products, orders, and services.</li>
<li>Resolving customer issues and complaints in a timely and satisfactory manner.</li>
<li>Maintaining accurate and detailed records of customer interactions and transactions.</li>
<li>Collaborating with other team members to ensure seamless customer experience.</li>
<li>Up-selling and cross-selling products and services to maximize customer value.</li>
<li>Achieving and exceeding individual and team performance targets.</li>
</ul>
Requirements
<ul>
<li>High school diploma or equivalent.</li>
<li>Proven experience in a customer service or call center role preferred.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving and decision-making abilities.</li>
<li>Ability to multitask and prioritize effectively in a fast-paced environment.</li>
<li>Proficient in using computer systems and navigating multiple software applications.</li>
<li>Ability to work flexible schedules, including evenings, weekends, and holidays.</li>
</ul>
Salary
$1100 - $1560 /week
Job Type
Full-time
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<h3>Job Description</h3>
Salary: $14.75/hour
If you're ready to embark on a fulfilling career journey, we invite you to apply and be a part of our enthusiastic team. Join us in creating memorable experiences for our customers while enjoying a supportive and rewarding workplace. Your success story begins here!

What We're Looking For:
<ul>
<li>Experience Matters: While call center experience is helpful, it's not a requirement. If you have at least 1 year of experience providing customer service to the public, we encourage you to apply and bring your expertise to our team.</li>
<li>Empathetic: Show empathy as you help customers navigate their concerns and assist them with their needs. Your understanding and compassion make a significant difference in customer satisfaction.</li>
<li>Quick Thinker and Concise Communicator: Think on your feet and communicate clearly and concisely. Your ability to address customer concerns promptly and effectively sets you apart.</li>
<li>Tech-Savvy: Embrace your knack for computers and eagerness to learn new software. Your adaptability to technology is essential in providing seamless customer service.</li>
<li>Patient and Tactful: Patience is your virtue. You approach every customer interaction with tact and pleasantness, ensuring that our customers feel valued and respected.</li>
<li>Friendly and Attentive: If you are friendly, a good listener, and possess exceptional interpersonal skills, you're exactly who we're looking for. Your ability to understand customer needs and assist them effectively is paramount.</li>
</ul>

What We Offer:
<ul>
<li>Free Camping: As a part of our team, you'll enjoy exciting perks, including free camping opportunities. Experience the great outdoors and unwind, knowing you're an essential part of a company that values your contributions.</li>
<li>Brand New Call Center Environment: Work in a state-of-the-art call center designed to enhance your productivity and comfort. Our modern facilities create an inspiring atmosphere where you can focus on delivering exceptional service.</li>
<li>Monthly Performance Bonuses: Your hard work and dedication will be recognized and rewarded with monthly performance bonuses, motivating you to continually excel in your role.</li>
<li>Opportunities for Growth: Be part of a diverse community of employees who are passionate about developing transferable skills. Many of our Reservation Agents have found fulfilling opportunities for career growth within our organization, supporting a lifetime of success.</li>
<li>Flexible and Fun Atmosphere: Enjoy a workplace that values your commitment and customer service skills. We believe in creating a flexible and enjoyable environment where you can thrive both personally and professionally.</li>
<li>Comprehensive Training: We provide top-notch training and resources to equip you with the skills and knowledge needed to excel in your role. Whether you have prior experience or are new to the field, we ensure you are well-prepared to assist our customers effectively.</li>
</ul>

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and friendly work environment? Look no further! We are seeking dedicated individuals to join our team as Reservation Agents. At our company, we prioritize not only assisting our customers but also fostering a supportive and enjoyable workplace.

Join Our Vibrant Team as a Reservation Agent!

The Details:
Orientation Date: June 5, 2024, 9:00am - 2:00pm CT
Training Begins: June 11, 2024 
<ul>
<li>Successful candidates will complete a 2-week paid training class
<ul>
<li>Week 1: Tuesday - Friday 8:00am - 4:00pm CT</li>
<li>Week 2: Monday -Friday 8:00am - 4:00pm CT</li>
</ul>
</li>
<li>Contract end date: September 1st, 2024</li>
</ul>
<ul>
<li>Our hours of operation are 7 AM - 11 PM, 7 days a week</li>
<li>After training is complete you can expect to be scheduled 10-30 hrs/week, part-time hours also available.</li>
<li>Training &amp; work shifts completed on-site in our call center.</li>
<li>Office Location: Kenosha, WI</li>
<li>The rate of pay is starting at: $14.75/hour</li>
<li>End of contract bonus: $1/hour bonus payout for all hours worked at end of contract for those who work through their full contract </li>
</ul>

Camis is committed to fostering a culture that celebrates diversity and inclusion with an intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable for promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.

<h3>Job Description</h3>
Salary: $16.25/hour
If you're ready to embark on a fulfilling career journey, we invite you to apply and be a part of our enthusiastic team. Join us in creating memorable experiences for our customers while enjoying a supportive and rewarding workplace. Your success story begins here!

What We're Looking For:
<ul>
<li>Experience Matters: While call center experience is helpful, it's not a requirement. If you have at least 1 year of experience providing customer service to the public, we encourage you to apply and bring your expertise to our team.</li>
<li>Empathetic: Show empathy as you help customers navigate their concerns and assist them with their needs. Your understanding and compassion make a significant difference in customer satisfaction.</li>
<li>Quick Thinker and Concise Communicator: Think on your feet and communicate clearly and concisely. Your ability to address customer concerns promptly and effectively sets you apart.</li>
<li>Tech-Savvy: Embrace your knack for computers and eagerness to learn new software. Your adaptability to technology is essential in providing seamless customer service.</li>
<li>Patient and Tactful: Patience is your virtue. You approach every customer interaction with tact and pleasantness, ensuring that our customers feel valued and respected.</li>
<li>Friendly and Attentive: If you are friendly, a good listener, and possess exceptional interpersonal skills, you're exactly who we're looking for. Your ability to understand customer needs and assist them effectively is paramount.</li>
</ul>

What We Offer:
<ul>
<li>Free Camping: As a part of our team, you'll enjoy exciting perks, including free camping opportunities. Experience the great outdoors and unwind, knowing you're an essential part of a company that values your contributions.</li>
<li>Brand New Call Center Environment: Work in a state-of-the-art call center designed to enhance your productivity and comfort. Our modern facilities create an inspiring atmosphere where you can focus on delivering exceptional service.</li>
<li>Monthly Performance Bonuses: Your hard work and dedication will be recognized and rewarded with monthly performance bonuses, motivating you to continually excel in your role.</li>
<li>Opportunities for Growth: Be part of a diverse community of employees who are passionate about developing transferable skills. Many of our Reservation Agents have found fulfilling opportunities for career growth within our organization, supporting a lifetime of success.</li>
<li>Flexible and Fun Atmosphere: Enjoy a workplace that values your commitment and customer service skills. We believe in creating a flexible and enjoyable environment where you can thrive both personally and professionally.</li>
<li>Comprehensive Training: We provide top-notch training and resources to equip you with the skills and knowledge needed to excel in your role. Whether you have prior experience or are new to the field, we ensure you are well-prepared to assist our customers effectively.</li>
</ul>

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and friendly work environment? Look no further! We are seeking dedicated individuals to join our team as Reservation Agents. At our company, we prioritize not only assisting our customers but also fostering a supportive and enjoyable workplace.

Join Our Vibrant Team as a Reservation Agent!

The Details:
Orientation Date: June 5, 2024, 10:00am - 3:00pm ET
Training Begins: June 11, 2024 
<ul>
<li>Successful candidates will complete a 2-week paid training class
<ul>
<li>Week 1: Tuesday - Friday 9:00am - 5:00pm ET</li>
<li>Week 2: Monday -Friday 9:00am - 5:00pm ET</li>
</ul>
</li>
<li>Contract end date: September 1st, 2024</li>
</ul>
<ul>
<li>Our hours of operation are 7 AM - 11 PM, 7 days a week</li>
<li>After training is complete you can expect to be scheduled 10-30 hrs/week, part-time hours also available.</li>
<li>Training &amp; work shifts completed on-site in our call center.</li>
<li>Office Location: Ann Arbor, MI</li>
<li>The rate of pay is starting at: $16.25/hour</li>
</ul>

Camis is committed to fostering a culture that celebrates diversity and inclusion with an intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable for promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.

<h3>Job Description</h3>
Do you want to make a difference in the community? 
Are you looking to further your career in healthcare? 
Do you want to be part of a growing organization? 
Evara Health has been serving the community for 40 years. We are a not-for-profit health care organization with 14+ locations throughout Pinellas County, FL
Evara Health is seeking a passionate Contact Center Representative to join our dynamic team in Clearwater! As a Contact Center Rep, you will handle incoming and outgoing calls with professionalism and efficiency. Give information, help, or transfer calls to the right person or department. Record call details accurately in our electronic health record system.
Essential Duties &amp; Responsibilities
<ul>
<li>Demonstrates the consistent application of quality customer service skills </li>
<li>Demonstrates ability to effectively and efficiently respond to general information requests and/or inquiries; refers call(s) to appropriate person or department</li>
<li>Is available to answers all inbound phones per established protocol </li>
<li>Determines nature of call, gathering and documenting all required data into the electronic health record </li>
<li>Demonstrates knowledge of and compliance with regulatory agencies and established organizational policies, procedures and accreditation agency guidelines </li>
<li>Schedules patient appointments; pre-registers patients; obtains patient demographic information, verifies insurance and documents in electronic health record; cancels/reschedules appointments as required </li>
<li>Ability to work multiple shifts and/or at various locations as required </li>
<li>Works collaboratively with new and existing co-workers, building bridges and creating rapport with team members across the organization </li>
<li>Utilizes managed care member panel lists, gap reports, emergency room and hospital discharge notifications to schedule appointments for new and established patients; pre-register patients; obtain patient demographic information and document in electronic health record; cancel/reschedule appointments as required </li>
<li>Documents in EHR or on spreadsheets, all attempts to contact patient as well as successful contacts per established process </li>
<li>Prepares and presents reports monthly, or as requested </li>
</ul>
These essential job functions are not to be construed as a complete statement of all duties assigned. Employees will be required to perform other job-related duties as required.
Minimum Qualifications 
<ul>
<li>Outstanding customer service skills </li>
<li>Ability to navigate and enter data into an electronic health record </li>
<li>Proficiency in basic computer skills </li>
<li>Mathematical Proficiency </li>
<li>Strong oral and written communication skills </li>
<li>Ability to work at a rapid pace, being involved in several duties at a time </li>
</ul>
Education and Experience 
<ul>
<li>High School Diploma or equivalent </li>
<li>One or more years of experience in call center or front office healthcare setting </li>
</ul>
Culture
Evara Health strives to not only be the healthcare provider of choice, but also the employer of choice, one that offers you the opportunity to excel in your career and be a difference maker in the lives of the patients we serve.

Benefits
<ul>
<li>Up to 18 days of PTO in your first year</li>
<li>Pre-Taxed flexible insurance package </li>
<li>403B with company contributions </li>
<li>Tuition reimbursement </li>
<li>Paid Training</li>
</ul>
9:30-6:00 M-Th 8:30-5:00 F

<h3>Job Description</h3>
Description:
POSITION SUMMARY:
The Receptionist or Call Center Representative position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment.
ESSENTIAL FUNCTIONS - PRINCIPAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Follow the True Eye Way; 1. Fun Welcome In, 2. Greeting, 3. Check In, 4. Remain Engaged.</li>
<li>Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.</li>
<li>Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.</li>
<li>Makes patient appointment confirmation calls as required by location.</li>
<li>Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool. Provides the patient with available time slots not allowing patients to give times they are available to ensure full use of the physician timeslots.</li>
<li>Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using patient flow systems.</li>
<li>Communicates all add-ons, delays, cancellations, and “no-shows” to Clinical Coordinator.</li>
<li>Interacts with patients by answering questions, providing information, and keeping the Reception area in order. Provides support to patients in distress by responding to emergencies.</li>
<li>Responsible for inputting very detailed information on the patient using a variety of computer screens. After completion of the call and input of the patient information, representative checks records verifying the details entered and adds any additional notes that may be necessary.</li>
<li>Explains all current fees and patient financial responsibility and informs patients of payment required for existing balances due at or before next appointment.</li>
<li>Provides information to callers on practice policies and procedures such as what is required following physician template, using proper encounter codes, in preparation for appointment (insurance, id, etc.).</li>
<li>Schedules to ensure efficient patient flow based on predetermined appointment availability.</li>
<li>Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential.</li>
<li>Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.</li>
<li>Maintains general filing system and files appropriate correspondence electronically or manually.</li>
<li>Receives, directs, and relays telephone, text, email, and fax messages.</li>
<li>Responds to calls efficiently, not putting time saving before quality of service.</li>
<li>Maintain inventories of supplies and provide a list of what is needed to the Team Leader.</li>
<li>Must be able to cover the Front Desk/Call Center desk as needed.</li>
<li>Performs other general administrative tasks as directed by team leads.</li>
</ul>

Requirements:
QUALIFICATIONS &amp; SKILLS:
<ul>
<li>High school diploma or GED required.</li>
<li>Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.</li>
<li>Knowledge of multi-line phone systems.</li>
<li>Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.</li>
<li>Knowledge of customer service principles and practices.</li>
<li>Demonstrated initiative and strong organizational skills.</li>
<li>Exceptional interpersonal communication skills with a positive tone and welcoming body language.</li>
<li>Ability to work independently on assigned tasks as well as to accept direction on given assignments.</li>
<li>Deals with confidential information and/or issues using discretion and judgment.</li>
</ul>
PREFERRED EXPERIENCE:
<ul>
<li>Prior Call Center or Reception experience in a medical office.</li>
<li>Experience with electronic scheduling systems and electronic medical records (EMR).</li>
</ul>
SUPERVISION EXERCISED:
<ul>
<li>This position has no supervisory responsibilities.</li>
</ul>
WORK ENVIRONMENT &amp; PHYSICAL DEMANDS:
<ul>
<li>Work is performed in a medical office setting.</li>
<li>Physical demands of position: must be able to sit for long periods of time, must have manual dexterity to work computer systems and keyboard.</li>
<li>Must be able to have face to face conversation with patients and staff.</li>
<li>Must be able to lift 25 lbs.</li>
</ul>

<h3>Job Description</h3>
GREAT PAY POTENTIAL! AWESOME WORK ENVIRONMENT!
IMMEDIATE OPENING: Miracle-Ear is looking for an experienced call center representative. Outbound calling experience is a MUST! If you have experience in collections or inside sales, this may be the perfect position for you. This person will make outbound calls to set appointments from a database list and manage the schedule for multiple clinics.
Requirements
<ul>
<li>Inside sales or phone sales experience is a plus</li>
<li>Pleasant, professional and articulate phone voice</li>
<li>Competitive spirit</li>
<li>Strong computer skills (word, excel, internet)</li>
<li>Experience in computerized scheduling of appointments</li>
<li>Ability to multi-task and schedule appointments in a fast paced environment</li>
<li>Strong communication skills</li>
<li>Ability to communicate effectively with the elderly and show empathy when needed</li>
<li>Work with a sense of urgency at all times</li>
</ul>
Benefits
<ul>
<li>Pay: $13-$14/hour</li>
<li>Hours: Monday-Friday 8:20am-5:05pm</li>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Paid Time Off</li>
<li>Paid Holiday's</li>
<li>401K (Employer Match)</li>
</ul>
About us:
We are Miracle-Ear, the nation's oldest provider of hearing help for the hearing impaired. Our appointment schedulers are critical to our success as they are often the first point of contact for our patients. Come and join a team of professionals who are at the top of their industry and experience a satisfying and rewarding career!
If you need further information, please feel free to call Alma Casares, HR after you have fully read the job posting and applied. 337-704-2249.

Call Center Representative&lt;/strong&gt;&lt;br&gt;&lt;br&gt;Location:&lt;/strong&gt; Manchester, NH &lt;br&gt;&lt;br&gt;Schedule:&lt;/strong&gt; 8:30am - 5:00pm (Monday - Friday)&lt;br&gt;&lt;br&gt;Compensation:&lt;/strong&gt; $17.00 - $18.00 hourly&lt;br&gt;&lt;br&gt;Overview: &lt;/strong&gt; As an onsite Call Center Representative and be the primary point of contact for customers, providing exceptional service while also managing scheduling tasks efficiently. You will play a critical role in ensuring positive customer experiences and optimizing scheduling processes within the organization. Your ability to multitask, communicate effectively, and resolve inquiries promptly will be essential for success in this role.&lt;br&gt;&lt;br&gt;What You'll Do:&lt;/strong&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Handle inbound and outbound calls from customers in a professional and courteous manner providing accurate information and supporting scheduling inquiries&lt;/li&gt;&lt;li&gt;Address customer concerns, complaints, and escalations with empathy and professionalism, striving to achieve satisfactory resolutions&lt;/li&gt;&lt;li&gt;Coordinate and manage schedules for appointments and services&lt;/li&gt;&lt;li&gt;Maintain detailed and accurate records of customer interactions, appointments, and scheduling activities&lt;/li&gt;&lt;/ul&gt;&lt;br&gt;What You'll Need:&lt;/strong&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Previous experience in a customer service or call center role, preferably in a scheduling or appointment setting&lt;/li&gt;&lt;li&gt;Strong communication skills, both verbal and written, with a customer-focused approach&lt;/li&gt;&lt;li&gt;Ability to multitask and prioritize tasks effectively in a fast-paced environment&lt;/li&gt;&lt;li&gt;Attention to detail and accuracy in data entry and record-keeping&lt;/li&gt;&lt;/ul&gt;All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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