Job Description
Job Description
Schedule:
Monday through Friday, Rotating shifts 8:00 am - 5:00 pm and 9:00 am - 6:00 pm
Two Saturdays per month, 10:00 AM – 4:00 PM
What We Offer:
- Competitive starting wage of $15 per hour, with incentive opportunities
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) with company match
- Flexible Paid Time Off
- A strong team atmosphere with room to grow
- Additional perks and employee benefits that support your success
What You'll Do:
- Manage a high volume of incoming and outgoing customer calls
- Help customers with account setup, service changes, billing questions, and general inquiries
- Identify customer needs and recommend solutions and services
- Upsell relevant products and services based on customer interests
- Maintain accurate records of all customer interactions
- Assist with basic troubleshooting and problem-solving
Who You Are:
- A strong communicator who’s confident, friendly, and professional
- Highly organized, detail-oriented, and great at multitasking
- A problem-solver who thrives in a fast-paced environment
- Tech-comfortable and open to learning new tools and systems
- A team player with a high school diploma or equivalent
Preferred Qualifications
- Experience in telecommunications, broadband, or customer service
- Interest in technology, networking, or IT
- Ambition to grow into future technical or operations roles
A background check and drug screening are required.
Why Strata?
Strata Networks is the largest independent telecommunications provider in Utah, with nearly 70 years of service and a strong focus on innovation. We’re at the forefront of fiber optic deployment and digital infrastructure, helping communities thrive with fast, reliable connectivity. Our team of over 300 professionals is committed to quality, collaboration, and pushing the industry forward — and we want you to be part of that mission.
If you're ready to join a dynamic company where your work matters, your ideas are valued, and your potential is limitless, we encourage you to apply today.