<h3>Job Description</h3>
Job Description
The Help Desk Technician serves as the first point of contact for users seeking technical assistance across a wide range of hardware, software, and network issues. This role requires strong problem-solving skills, excellent communication, and the ability to work independently or as part of a team to ensure timely resolution of issues and high customer satisfaction.
 
Key Responsibilities:
<ul>
<li>Respond to help desk tickets, phone calls, emails, and walk-ins in a timely and professional manner.</li>
<li>Diagnose and resolve hardware, software, printer, and network connectivity issues.</li>
<li>Provide support for Windows, macOS, and mobile operating systems.</li>
<li>Assist with onboarding and offboarding of employees, including account setup and equipment provisioning.</li>
<li>Maintain accurate documentation of issues, troubleshooting steps, and resolutions in the ticketing system.</li>
<li>Escalate complex issues to appropriate IT staff or vendors when necessary.</li>
<li>Support remote users via remote desktop tools and VPN troubleshooting.</li>
<li>Perform routine maintenance tasks such as software updates, patching, and backups.</li>
<li>Maintain inventory of IT assets and assist with equipment tracking and deployment.</li>
<li>Educate users on best practices for security, software use, and self-service tools.</li>
</ul>
<ul>
<li>1+ years of experience in a help desk or technical support role.</li>
<li>Strong knowledge of Microsoft Office Suite, Windows OS, and basic networking concepts.</li>
<li>Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk).</li>
<li>Excellent interpersonal and communication skills.</li>
<li>Ability to multitask and prioritize in a fast-paced environment.</li>
<li>Customer-focused with a proactive attitude toward problem-solving.</li>
</ul>
Preferred Skills:
<ul>
<li>Experience with Active Directory, Office 365 administration, and remote support tools.</li>
<li>Basic scripting or automation knowledge (e.g., PowerShell).</li>
<li>IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.</li>
</ul>

Help Desk Analyst I

<h3>Job Description</h3>
Job DescriptionWe are seeking a&nbsp;ServiceNow Support Specialist&nbsp;to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.• Previous experience using ServiceNow or similar IT service management tools. • Strong communication skills with the ability to provide clear and concise guidance. • Demonstrated ability to manage multiple tasks with a sense of urgency. • Experience in administrative support, including handling logistics and materials. • Customer-focused mindset with a commitment to delivering high-quality service. • Familiarity with troubleshooting and resolving technical issues. • Organizational skills to manage records and maintain accurate documentation. • Ability to work collaboratively within a team environment.

Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to provide essential IT support in a dynamic business services environment. This is a contract position based in Waukesha, Wisconsin, where you will play a key role in ensuring smooth daily operations for a company of approximately 200 employees. The ideal candidate will have strong technical expertise and a customer-focused approach to resolving issues efficiently. Responsibilities: • Deliver prompt and effective technical support for end-user issues, including hardware, software, and peripheral troubleshooting. • Perform laptop imaging for onboarding new employees, ensuring systems are configured according to company standards. • Manage and resolve IT support tickets using FreshService or similar ticketing systems, maintaining a focus on timely resolution. • Provide hands-on support to maintain operational continuity, addressing issues such as printer malfunctions and system errors. • Collaborate with IT team members to prioritize tasks and ensure smooth workflow, especially during team absences or project demands. • Maintain clear communication with users and team members, ensuring technical solutions are understood and implemented effectively. • Assist with basic troubleshooting and ensure all IT inquiries are addressed in alignment with the company’s customer-first philosophy. • Ensure consistent documentation and follow-up on unresolved tickets to minimize disruptions. • Support the IT team in ongoing projects, including SharePoint migration, as needed. • Work onsite to provide direct assistance and foster strong user relationships.• Proven experience in Level 1 Help Desk support within a detail-oriented environment. • Familiarity with ticketing systems like FreshService and the ability to manage support requests effectively. • Proficiency in imaging laptops and providing basic IT troubleshooting for end-users. • Strong working knowledge of Active Directory and Microsoft Windows 10. • Ability to deliver exceptional customer service and resolve issues with a hands-on approach. • Excellent organizational skills and the ability to prioritize tasks independently. • Effective communication skills, both verbal and written, to interact with end-users and team members. • Alignment with a customer-focused work environment emphasizing timely and thorough IT support.

<h3>Job Description</h3>
Job Description
We are seeking an Help Desk Analyst to join the company, a premier supplier, in Carson City, NV US While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best &amp; Brightest Companies to Work For. Immediate interviews are available, apply today!
<ul>
<li>
Job description
Maintain an elevated level of knowledge of current cloud solutions as well as standard hardware and software configurations, operating procedures, and advise colleagues and users on optimizing the agency's services and systems.
Collaborate with the team to resolve problems, demonstrating creative problem-solving and a pragmatic approach with a client-focused mindset.
MAIN RESPONSIBILITIES Understanding and application of modern technical support standards and practices with a strong emphasis on client-centric solutions.
Ability to understand client values and needs at varying levels of seniority or technical ability.
Ability to follow instructions, prioritize and manage caseload to achieve service objectives.
Ability to administer and support end user technologies, solutions, and services.
Ability to work with and manage contractor and supplier staff.
Prior help desk experience with a strong emphasis on application support is a requirement.
Experience working with cross-functional teams.
Experience with various operating systems and browsers, including troubleshooting.
Remote troubleshooting experience.
Ability to quickly learn new systems for support.
Minimum Qualifications
Certifications such as CompTIA A+, HDI Support Center Analyst, HDI Customer Service Representative, Microsoft Certified Solutions Expert, ITIL Foundation, etc.
EDUCATION
Associate Degree or High School Diploma
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
</li>
</ul>
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best &amp; Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit <a href="http://www.acrocorp.com" target="_blank">www.acrocorp.com</a>. 
<h3>Company Description</h3>
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best &amp; Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit <a href="http://www.acrocorp.com" target="_blank">www.acrocorp.com</a>.

<h3>Job Description</h3>
Job DescriptionSalary: 
We're seeking a highly motivated and technically skilled Help Desk Analyst to join our MSP. The ideal candidate will be the first line of contact for end-users experiencing technical issues, providing expert troubleshooting, prompt resolution, and clear communication. This role demands a customer-focused mindset, excellent problem-solving abilities, and the capacity to work effectively under pressure. If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a track record of providing outstanding customer service, we want to hear from you!
 
Responsibilities:
<ul>
<li>Respond to user inquiries via phone, email, or ticketing system in a professional and timely manner.</li>
<li>Troubleshoot and resolve hardware, software, and network-related issues on primarily Windows platforms.</li>
<li>Set up and configure desktops, laptops, mobile devices, printers, and peripherals.</li>
<li>Manage user accounts, permissions, and access rights using Active Directory and Office 365.</li>
<li>Escalate complex issues to Tier 2 support or relevant departments as needed.</li>
<li>Contribute to continuous service improvement initiatives and suggest enhancements to IT support workflows. </li>
<li>Document and maintain accurate records of support interactions and solutions.</li>
<li>Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.</li>
</ul>
 
Qualifications:
<ul>
<li>1+ year of proven experience in a help desk or equivalent technical support role.</li>
<li>In-depth knowledge of Windows operating system.</li>
<li>Familiarity with Active Directory, Office 365, and remote support tools.</li>
<li>Strong proficiency in diagnosing and troubleshooting hardware and software issues.</li>
<li>Exceptional problem-solving skills and attention to detail.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Systems Engineer (MCSE) are highly desirable.</li>
</ul>
 
Benefits: Medical/Dental/Vision/Retirement Plan
 
Required &amp; Preferred Qualifications (if applicable):
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as these may change with business needs. BEAR Technologies reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by BEAR Technologies in its discretion to enable individuals with disabilities to perform the essential functions of this job.
 
This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.

<h3>Job Description</h3>
Job Description
We are looking for a dedicated Help Desk Analyst to join our team in Savannah, Georgia. In this long-term contract role, you will provide technical support to end-users, ensuring smooth operation of computer systems and devices. This position offers an opportunity to showcase your troubleshooting skills while contributing to the efficiency of the company.
 
Responsibilities:
• Diagnose and resolve issues with PCs, printers, and scanners to ensure seamless functionality.
• Provide support for Windows 10 &amp; 11 systems, addressing software and hardware concerns.
• Deliver on-site technical assistance to users, handling desk-side support requests.
• Perform imaging and re-imaging of desktop and laptop computers to maintain optimal performance.
• Install, configure, and troubleshoot software applications to meet user needs.
• Document system and application procedures, creating clear and accessible guidelines.
• Stay informed about technological advancements and identify ways to enhance service delivery.
• Collaborate effectively with team members while also working independently with minimal supervision.
• Proficiency in Microsoft Windows 10 &amp; 11, with a strong understanding of system functionalities.
• Familiarity with Active Directory for user account management and troubleshooting.
• Experience in diagnosing and resolving technical issues with computer systems and peripherals.
• Ability to perform imaging and re-imaging processes for desktops and laptops.
• Skill in installing and configuring software applications based on user requirements.
• Strong documentation skills to record processes and procedures accurately.
• Capacity to work collaboratively in a team-oriented environment, while independently managing tasks.
• Aptitude for staying current with technology trends and applying them to improve support services.

<h3>Job Description</h3>
Job Description
KeenLogic is currently looking for a talented and self-motivated Tier I Analyst&nbsp;with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA.&nbsp;This position is&nbsp;full-time, Monday- Friday. The candidate will be responsible for call center support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business application.&nbsp; The candidate will be responsible for assisting customers when they call into or walk into the customer service center.&nbsp; The candidate shall be prepared to perform resolution of routine issues (password reset, account/workstation unlocking, basic workstation remediation) during the call.&nbsp; Where required the Tier I candidate will escalate to the Tier II team or the eBusiness team for more detailed level of support.&nbsp; Qualifications
<ul>
<li>Bachelor’s degree and 1 year of experience.</li>
</ul>
Required Skills
<ul>
<li>1+ years of experience with Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)</li>
<li>1+ years of experience with Incident/Request (Analysis, Documentation)</li>
<li>1+ years of experience with Mobile Device Management (Provision, Reset, Remote Wiping)</li>
<li>Effective written and oral communication skills</li>
</ul>
Desired Skills
<ul>
<li>ITIL Service Management</li>
<li>Technical Writing Experience</li>
<li>CRM/Ticketing/ACD Systems</li>
</ul>
 &nbsp;
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Tier I Help Desk Analyst

<h3>Job Description</h3>
Job Description
This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT.
Roles and Responsibilities:
<ul>
<li>Support the NCR Aloha POS systems.</li>
<li>Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits.</li>
<li>Repair and upgrade computers and laptops as needed.&nbsp;Build and deploy new systems when required.</li>
<li>Install software applications to IT department specifications.</li>
<li>On-call rotation:&nbsp;providing remote and onsite support after normal business hours as needed.&nbsp;This is a seven-day responsibility – most of which is on the weekend.</li>
<li>Pull and terminate network cable runs and camera cable runs as needed.</li>
<li>Install network cabinets and network related equipment.</li>
<li>Support our digital surveillance environment (cameras, DVRs, etc.).</li>
<li>Assist the Director of IT with various projects.</li>
</ul>
Core Experience:
<ul>
<li>Windows 11/10, reinstall OS on laptops/desktops via Microsoft’s installation process or an imaging process.</li>
<li>PC hardware repair experience.</li>
<li>MS Office Suite Products.</li>
<li>Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience.&nbsp;Demonstrate (explain) IPV4 networks and what the different configuration components mean.</li>
<li>Desktop/server remote control software experience.</li>
<li>CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting.</li>
<li>Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages.</li>
<li>General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing).</li>
<li>Help Desk Ticketing System.</li>
</ul>
Preferred Experience:
<ul>
<li>A+ certification.</li>
<li>Point of Sale device/system experience.</li>
<li>Headset/Speed of Service equipment.</li>
</ul>
Non-Technical Skills:
<ul>
<li>Self-motivated.</li>
<li>Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips.</li>
<li>Team player, personable, energetic, approachable.</li>
<li>Ongoing willingness to learn and assist with documentation.</li>
<li>Ability to drive a car, their own car, and has a good driving record.</li>
<li>Outstanding and professional customer service skills; be very comfortable conversing with customers.</li>
<li>General knowledge of tools/power tools, ladders.</li>
<li>Ability to lift 50 lbs.</li>
<li>Comfortable accessing building roofs.</li>
</ul>
 We use eVerify to confirm U.S. Employment eligibility.

IT Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionHelp Desk Analyst *This is an onsite position *Some local travel may be required *This is a 6-month contract position Description:
<ul>
<li>This is an Application/Production Support position where selected candidates will support the client’s application by assisting outside customers/service providers who are accessing the system. </li>
<li>This role also requires a high level of customer experience and is not a hardware-based help desk role. </li>
<li>This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or if required escalating provider issues to development staff. </li>
<li>These positions work closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. </li>
<li>Issues may be referred to specialized business/policy staff software developers and/or client implementation specialists. </li>
<li>Positions work with multiple groups to work through complex issues that include replicating isolating and identifying a root cause while providing workarounds and testing fixes and patches and may assist with setup of staging or test environments. </li>
<li>Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. </li>
<li>These positions will be a liaison between Business Program Management System Development and AI Tech Architects to coordinate any system change requests being created budgeted approved and implemented.</li>
</ul>
 Required Skills/Knowledge/Experience:
<ul>
<li>Experience and knowledge of browser-based applications., Required 3 Years</li>
<li>Experience researching, analyzing and interpreting automated system problems., Required 5 Years</li>
<li>Experience working in a Application/Production Support based (not hardware) help desk environment., Required 3 Years</li>
<li>Working knowledge of social services and subsidized Child Care / Providers., Desired 3 Years</li>
<li>Broad knowledge of the NC FAST application and functionality., Desired 3 Years</li>
<li>Experience writing and running SQL queries., Highly desired 5 Years</li>
<li>Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions., Required</li>
</ul>
 Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! &nbsp; #AC

<h3>Job Description</h3>
This position supports all aspects of the criminal justice system and requires exceptional customer service while assisting end users with desktop, laptop, and tablet support services. Public service offers the opportunity to do important, rewarding work while maintaining a healthy work-life balance.
What you will do:
<ul>
<li>Resolve hardware/software issues staff encounter with desktops, laptops, tablets, printers, scanners, monitors, and Microsoft Office applications.</li>
<li>Maintain an inventory of agency software and hardware.</li>
<li>Work with VITA to manage refresh processes and equipment upgrades.</li>
<li>Provide security for file shares and other applications.</li>
</ul>
Required Skills:
<ul>
<li>3+ years of help desk and desktop support experience.</li>
<li>3+ years of hardware support (PCs, laptops, tablets, printers, scanners, monitors).</li>
<li>Experience with Microsoft Windows 10 &amp; 11 and Microsoft Office 365.</li>
<li>2+ years of remote user support.</li>
<li>2+ years of basic computer networking knowledge.</li>
</ul>
Highly Desired Skills:
<ul>
<li>Experience supporting Xerox multifunction hardware.</li>
<li>Familiarity with VITA systems or processes.</li>
<li>HP/Dell certifications.</li>
<li>A+ certification.</li>
</ul>

1,450 Help Desk Analyst Jobs