Job Description
Job DescriptionPosition: Help Desk Analyst
Location: Machias, ME - Onsite
Duration: 3 months plus
Work Location
100% Onsite. Primary Location: 85 Court St. Machias, ME 04654 (Will only consider local candidates within about an hour radius of the primary location). Travel is required for this position. They will need to utilize their personal vehicle when traveling between court locations. Mileage will be reimbursed.
Bids can be over the Max Rate: No
Top 3 Skills
- Experience with and supporting videoconferencing equipment and audiovisual equipment.
- Basic working knowledge of audio equipment.
- Experience diagnosing and fixing tier 1 computer issues.
Essential Job Functions
- Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of:
- Desktops / Laptops of various operating systems
- Printers and Scanners
- Audio / Video equipment use and setup
- User VOIP desk-sets
- Document Camera
- Audio listening equipment
- General presentation software
- May be asked to host remote video proceedings in special circumstances
- Must be able to diagnose and fix tier 1 computer issues.
- Assists with help desk tier 1 trouble tickets.
- Participates in the development of the Judicial Branch technical plans and coordinates activities with Client members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.
- Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.
- Supports hardware (e.g. Mixer) and software used to take an electronic record.
- Helps ensure that all information systems operate in a secure, reliable manner.
- Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.
- Assists in drafting and documenting department and operational procedures.
- Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
- Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch.
- Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.
Other Duties and Responsibilities
- Performs other duties as required.
- Significant amount of reimbursed in-state travel required.
The above list is intended to describe the general nature and level of work being performed by employees in this classification. A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned.
Knowledge, Skills and Abilities
- Basic working knowledge of audio equipment required.
- Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.).
- Ability to work in high stress environments required.
- Must have and maintain a valid driver's license.
- Ability to communicate in layman terms to users
- Ability to learn and retain technical training.
- Ability to plan, prioritize, and complete varied and competing work assignments.
- Ability to work with modern audio/video/computer equipment and technologies.
- Outstanding communication and people skills.
- Excellent time management skills.
- Excellent customer service skills.
- Ability to see a project through completion.
- Excellent problem-solving abilities and creative thinking abilities.
- Knowledge of outdated, current, and upcoming technology equipment and software.
Required Skills
- Experience with and supporting videoconferencing equipment and audiovisual equipment.
- Basic working knowledge of audio equipment.
- Experience diagnosing and fixing tier 1 computer issues.
- Outstanding communication and people skills.
#TB_EN
#ZR
Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.
Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.
We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.
TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.
Company DescriptionFounded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA
Company Description
Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA