Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Dearborn, Michigan. This contract opportunity is ideal for someone who combines strong desktop troubleshooting skills with a service-minded approach and confidence supporting users at all levels, including leadership. The right candidate will bring a solid foundation in end-user support, Microsoft technologies, and device setup while contributing to a positive and responsive IT experience.
Responsibilities:
• Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently.
• Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments.
• Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive.
• Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment.
• Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees.
• Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution.
• Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed.
• Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support.• Approximately 5 years of experience in help desk, desktop support, or a similar end-user support role is preferred.
• Strong working knowledge of IT troubleshooting fundamentals across Windows-based environments and desktop hardware.
• Experience supporting Microsoft 365 and core workplace tools such as Teams, OneDrive, SharePoint, and Outlook.
• Hands-on experience with Active Directory and familiarity with Azure Active Directory administration.
• Ability to troubleshoot printers, laptops, and common workstation connectivity or performance issues.
• Experience imaging and deploying laptops, including the use of Smart Deploy or comparable tools.
• Strong communication skills and a detail-oriented, approachable style when assisting employees at all levels.
• Positive attitude with a customer-focused mindset and the ability to learn environment-specific tools quickly.