Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Tonganoxie, Kansas. This Long-term Contract position is well suited for someone with hands-on experience supporting Microsoft Windows environments and resolving everyday hardware, software, and access-related issues. The ideal candidate will deliver responsive service, manage support requests efficiently, and help maintain a stable desktop computing experience across the organization.
Responsibilities:
• Respond to user support requests and resolve desktop, system, and access issues in a timely and detail-oriented manner.
• Diagnose and troubleshoot problems involving Windows 10, Microsoft Windows applications, and common end-user hardware.
• Support account administration tasks, including user access updates within Active Directory and Azure Active Directory.
• Track, prioritize, and document incoming service desk tickets to ensure accurate resolution and follow-up.
• Install, configure, and maintain desktops, laptops, peripherals, and standard software used by employees.
• Escalate more complex technical problems when needed while providing clear updates to affected users.
• Assist with routine workstation setup, password support, and general connectivity troubleshooting.
• Contribute to ongoing support activities related to desktop environment changes or technical process updates as assigned.• At least 1 year of experience in help desk, desktop support, or a similar end-user support role.
• Working knowledge of Active Directory and Azure Active Directory for basic user and access administration.
• Experience supporting Microsoft Windows 10 and other Windows-based desktop environments.
• Ability to perform foundational troubleshooting for hardware, software, login, and connectivity issues.
• Familiarity with managing and updating service desk tickets in a structured support environment.
• Strong communication skills with the ability to assist users clearly and professionally.
• Ability to organize multiple support requests and maintain attention to detail in a fast-paced setting.