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<h3>Job Description</h3>
Job DescriptionDescription:
California Faucets is looking to bring on a Customer Service Lead. This role is based on-site in our Huntington Beach, CA facility. The hours for this position will be Monday through Friday, full-time from 8:00AM to 4:45PM.
 
The Customer Service Lead will work closely with many areas of the organization to drive the performance of our Customer Service Representatives and ensure top-level customer experience. 
 
As the Customer Service Lead, you will be expected to contribute to the strategic growth and development of the Customer Service department. You will be expected to use your exceptional attention to detail and creative techniques to collaborate with all levels of the organization toward the shared goal of positive impact for our customers. You will effectively balance multiple projects and thrive in a fast paced, growing organization.
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.
 
Daily Operations
<ul>
<li>Will assist agents, who need help dealing with customer concerns by stepping in, offering advice or authorizing a special adjustment if needed.</li>
<li>Is the first level of customer escalation and will ensure the customer’s issues are resolved in a professional and timely manner. </li>
<li>Responsible for the daily activities of Customer Service Representatives by monitoring inbound call and email queues and making appropriate allocations of labor resources to meet daily productivity and service goals.</li>
<li>Will correspond with other staff members to obtain additional information and clarification needed to resolve customer problems.</li>
<li>Implements and models standards of courteous and professional interactions with customers and coworkers.</li>
<li>Meets with the Customer Service Director regularly to effectively communicate and resolve customer service issues, set and prioritize goals, improve processes and review productivity.</li>
<li>Assists with staff communication, providing updates, resolving issues, setting goals, and maintaining standards.</li>
<li>Responsible for setting goals for their team in an effort to spur performance and to measure effectiveness.</li>
<li>Effectively manages staff through changes and maintaining or improving team morale within the Customer Service Department.</li>
</ul>
Training and Educating Staff
<ul>
<li>Responsible for the continued training of new team members on duties and expectations.</li>
<li>Ensures that correct procedures are followed and routinely gives directions to the staff on what steps to take and how to improve using coaching strategies.</li>
</ul>
 
Evaluating Performance
<ul>
<li>Monitors and reports how individual Team Members are performing as well as team or shift performance and is able to think of ways to increase productivity and customer satisfaction to improve performance of the team</li>
<li>Team Leads are responsible for coaching Team Members toward improvement in productivity and service metrics such as:</li>
<li>Call and email processing accuracy (correct steps were completed)</li>
<li>Call and email processing courtesies (excellent use of soft skills and empathy)</li>
<li>Call and email processing efficiency (time to complete tasks)</li>
<li>Team Leads may be required to document their observations in written reports submitted to upper management</li>
<li>Will perform additional responsibilities when required</li>
</ul>
 
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
 
Requirements:
The Following Personal Attributes/Skills are Required:
 
<ul>
<li>Ability to read, write, speak, and understand English fluently. </li>
<li>Excellent interpersonal, organizational, and communication skills. </li>
<li>Excellent verbal and written communication. </li>
<li>The ability to explain things easily in ways that people can understand. </li>
<li>A proactive approach to problem solving in addition to reliable follow-through on a variety of tasks. </li>
<li>A sense of urgency and efficiency in all tasks.</li>
<li>Excellent time management skills: must be able to handle multiple priorities simultaneously and meet deadlines. </li>
<li>Ownership of all assigned areas of responsibility. </li>
<li>Attention to detail and accuracy; must be able to recognize and resolve discrepancies. </li>
<li>Team player with a positive, “can-do” attitude that can work in a fast-paced environment. </li>
<li>Good judgement and discretion. </li>
<li>Ability to meet or exceed the company’s attendance and punctuality standards. </li>
<li>Ability to work overtime as needed. </li>
<li>Use miscellaneous office equipment (ex: calculators, computers, copiers, etc.). </li>
</ul>
 
Environmental and Safety Considerations:
 
This position operates remotely but requires occasional travel to our facility which is comprised of professional offices and warehouse environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
 
Supervisory Responsibilities:
This position has no supervisory responsibilities. 
People Interface:
The position requires contact with people in many departments, including production, supply chain, and PVD Coatings.
 
Decision Making:
The position requires working from detailed instructions as well as the use of judgment to plan and perform general decisions to solve a problem or select a course of action for a standard or recognized method of operation.
 
Supervision Received:
Under general supervision of the Customer Service Manager, assignments are both task-oriented and objective-oriented. Follows established procedures for routine work; receives specific instruction on non-routine problems.
 
Accountabilities:
After adequate training, the position requires a level of accountability to complete tasks as scheduled.
 
Education and Experience:
<ul>
<li>Associate or bachelor’s degree in business administration, Marketing, Sales, or a related field preferred.</li>
<li>2+ years of customer service leadership experience and/or 5+ years of customer service experience required.</li>
<li>Ability to maintain confidentiality of the information processed a must.</li>
<li>Must be resourceful, action-oriented, decisive and a self-starter.</li>
<li>Excellent verbal, written, and interpersonal communication skills</li>
<li>Excellent organizational skills, detail-oriented, and able to manage multiple tasks simultaneously, without losing composure</li>
<li>Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions</li>
<li>High degree of initiative, self-motivation, and ability to motivate others</li>
<li>Ability to provide a working atmosphere that is positive and productive</li>
<li>Ability to establish and maintain cooperative working relationships with team members and colleagues</li>
<li>Proficiency with MS Office, Windows OS, email, and Internet usage/research</li>
<li>Ability to work across the organization to get things done</li>
<li>Ability to work efficiently while managing multiple projects/tasks/systems simultaneously</li>
<li>Strong analytical and problem-solving skills </li>
</ul>
 
Physical Requirements:
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position is largely a sedentary role, and as such the employee is regularly required to sit and talk and/or hear for extended periods of time. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel and to manipulate keys on a keyboard. The employee is frequently required to stand, walk, talk, and hear.

Lead, Customer Service

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Customer Service Associate
Department: Store Operations
 
Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a
crucial role because they create the first and last impression with customers in their store every day. The Customer
Service Associate is responsible for supporting the management team in facilitating and completing all store level tasks
including food preparation, cash register duties, customer service, cleaning and all other related functions. The
Customer Service Associate ensures an exceptional customer experience by providing world class customer service and
fosters a cohesive, collaborative, team-oriented relationship with all team members.
 
Essential Functions:
-Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable
shopping experience whether they are a gas/fuel, a retail sales, or a food service guest Respond to customer requests in
a timely and efficient manner. Engage each customer genuinely and thank them for their business.
-Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all
cash handling and shift change processes and procedures to ensure no cash shortages occur. Complete customer transactions
including gas/fuel, retail sales, and food service items.
-Adhere to federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other
age restricted products.
-Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee
and beverages are available at all times.
-Follow Friendly Express uniform, appearance, and dress code policies.
-Adhere to the execution of established safety and security policies and procedures
-Ensure the proper execution of all assigned store level marketing programs.
-Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs.
-Maintain a clean customer-ready store inside and outside.
-Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning
restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.)
-Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure
freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves.
-Keep store looking neat and attractive.
-Communicate with Management team regarding customer requests or complaints and any vendor related concerns. Report
all theft and any suspected shoplifting.
-Check in external and internal vendors according to standards and procedures.
-Follow all company policies, procedures, and quality standards.
-Assume other duties and responsibilities as assigned to accommodate store operational needs.
-Represent the Friendly Express brand by exemplifying Friendly Express core values.
 
Requirements:
-Must be at least 18 years of age to be considered for this position.
-Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to
50 pounds.
-Basic language and mathematical skills.
-Ability to read and comprehend simple instructions, short correspondence, and memos.
-Willingness to work weekends, nights, and holidays as scheduled.
-Must be able to reliably report to work on time, as scheduled.

Customer Service Associate

<h3>Job Description</h3>
Job DescriptionDescription:
Do you desire to make a difference in your team, your clients, and your patients' lives while feeling supported?
Culture is king in our practices! What does that mean? It means we hire, reward, and coach around our values. We know that each person brings unique skills and backgrounds that can make us better.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, clients, and our teams.
<ul>
<li>Speak Truth</li>
<li>Choose Positivity</li>
<li>Serve Well</li>
<li>Own It</li>
<li>Always Better</li>
</ul>
Position Purpose:
The purpose of this position inherently involves providing excellent customer care to our Foxbank Veterinary Hospital clients. The Customer Service Representative represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. This dynamic role requires a proactive and adaptable individual who can handle a variety of tasks with enthusiasm. The ideal candidate should be passionate about providing exceptional service to both clients and their beloved pets.
 
Essential Job Functions
<ul>
<li>Assume primary responsibility for answering the practice phones</li>
<li>Scheduling appointments for well, sick, and surgical appointments</li>
<li>Issuing invoices and receiving payments after appointments</li>
<li>Ensure lobby area remains clean and organized at all times</li>
<li>Able to demonstrate both care and empathy to human and animal clients</li>
<li>Answering telephone calls and returning emails</li>
<li>Excellent organizational, time management, and multitasking abilities are required</li>
<li>Greet all visitors to the practice; greeting clients and patients by name as they arrive for appointments and notify technical staff when they arrive.</li>
<li>Participate in the training of new staff members</li>
<li>Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.</li>
<li>Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.</li>
</ul>
Requirements:
Education/Experience
<ul>
<li>Previous experience working in veterinary practice or a customer-facing role in another organization.</li>
<li>Must have excellent written and verbal communication skills.</li>
<li>Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.</li>
<li>Must have exceptional telephone and computer skills.</li>
<li>Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.</li>
<li>Preferred: Previous experience using a Practice Management System</li>
</ul>

Customer Service Representative

<h3>Job Description</h3>
Job DescriptionDescription:
A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.
 
The Customer Service Representative/Cashier provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.
 
Essential Duties and Responsibilities 
· Provides prompt, courteous customer service
· Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.
· Performs multi-function operation of the fuel console.
· Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.
· Assists in maintaining proper inventory levels and shift audits.
· Controls merchandise, cash shortages, and other selling expenses.
· Performs all duties with minimum supervision and works irregular hours as needed.
· Stand and/or walk up to eight hours per day.
· Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)
· Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.
· Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).
· Other duties as assigned.
Requirements:
· High School graduate or equivalent.
· Perform the four basic arithmetic operations.
· Ability to work a flexible schedule to meet the needs of the business, which may require evening and weekend shifts.
· Excellent verbal communication skills.
· Excellent customer service skills.
· Ability to understand and follow instructions as given.
· Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.
· Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.
· Ability to perform the essential duties and to work under the conditions described. 
EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.
 
EOE/Veteran/Disability

<h3>Job Description</h3>
Job DescriptionDescription:
Peoples National Bank of Kewanee is a long-time financial institution in Kewanee, Illinois. We opened our doors on March 1st 1928, and have been serving our communities for over 95 years. We have two branches in Kewanee, IL, and eight additional branches in Annawan, Bradford, Dwight, Manlius, Reynolds, Sheffield, Seneca, and Tampico IL. Our Full-Time employees enjoy many amazing benefits including, but not limited to:
<ul>
<li>Medical, Dental, and Vision Insurance options</li>
<li>Life, Cancer, Accident, Critical Illness Insurance</li>
<li>Flex Spending Account</li>
<li>Vacation Time, Sick Pay, and Flex Time</li>
<li>Discounted Gym Membership</li>
<li>Profit Sharing Plan/401K</li>
</ul>
Key Responsibilities: 
<ul>
<li>Account Services: They assist clients with opening, managing, and closing checking, savings, IRA’s and other accounts. This includes facilitating fund transfers, helping set up direct deposits, ordering checks, handling stop payments, and wires. </li>
<li>Regulatory Compliance: Ensuring that all procedures follow current banking regulations and internal policies is critical. Customer Service Representative assists in compliance initiatives, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols.</li>
</ul>
Typical Duties: 
<ul>
<li> Welcome customers in person, by phone, or via digital channels, ensuring warm and professional interactions.</li>
<li> Assess customer needs through thoughtful questioning and active listening.</li>
<li> Open new accounts, explain bank products, and process all necessary documentation.</li>
<li> Assist with safe deposit box rentals and access.</li>
<li> Input and update customer information, ensuring data accuracy and confidentiality.</li>
<li> Follow up with customers regarding product applications, document submissions, or unresolved issues. </li>
<li> Back up teller when needed along with a Saturday rotation. </li>
</ul>
Required Skills and Competencies:
<ul>
<li>Customer Service Excellence: Customer Service Representatives must consistently demonstrate patience, empathy, and professionalism, focusing on building trust and rapport.</li>
<li>Problem-Solving: Creative and effective resolution of customer issues is critical, requiring both initiative and resourcefulness.</li>
<li>Attention to Detail: Accuracy in handling transactions, maintaining records, and adhering to compliance standards protects both customers and the institution.</li>
<li>Communication Skills: Clear, concise communication—both verbal and written—is needed for explaining products, services, and policies to diverse audiences.</li>
<li>Technological Proficiency: Familiarity with banking software, digital platforms, and general office applications is increasingly important as digital banking evolves.</li>
<li>Teamwork: Customer Service Representatives frequently collaborate with Lenders, and other specialists to meet customer needs and branch goals.</li>
</ul>
Requirements:
<ul>
<li>Prior experience in customer service or retail banking is highly valued.</li>
<li>On-the-job training is provided.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Meritec is seeking talented team players in our Painesville, Ohio facility who are committed to pushing the boundaries of interconnect technology performance and innovation. Join us and connect your career to the future. 
 
As a Customer Service Representative, you will serve as the first point of contact for customers, ensuring a positive experience through accurate communication and problem-solving. You’ll work cross-functionally with internal departments, vendors, representatives, and distributors to support order management and customer satisfaction.
 
This position is full-time and on-site in Painesville, Ohio.
 
Duties/Responsibilities
 
Order Management
· Respond to customer inquiries via phone, email, and online portals in a timely and professional manner
· Check product availability and lead times; suggest appropriate substitutes when necessary
· Advise customers on order status, shipping methods, and expected delivery dates
· Accurately enter and manage customer orders in ERP systems
· Monitor and manage open order reports and backorders
· Coordinate with internal departments (sales, production, engineering, etc.) to fulfill customer requirements
 
Customer Support &amp; Communication
· Track and follow up on outstanding orders or information requests
· Document customer interactions in CRM systems
· Escalate complex issues to the appropriate internal departments
· Assist with returns (RMA) and warranty processes
· Maintain customer account information and ensure data accuracy
· Provide internal reporting related to orders, customer issues, or backlog as needed
 
Product Knowledge &amp; Support
· Develop and maintain product knowledge to support customer inquiries effectively
· Participate in product training sessions and assist with new product introductions
· Support customers navigating the company website or self-service resources
· Assist with onboarding new customers or sales representatives
 
Continuous Improvement
· Identify and report trends in customer inquiries or recurring issues
· Contribute to internal knowledge base and documentation efforts
· Participate in continuous improvement initiatives and cross-functional collaboration
 
Required Qualifications
· High school diploma or GED required
· Minimum of 2 years experience in a customer service, order entry, or administrative support role
· Strong written and verbal communication skills across phone, email, and video channels
· Familiarity with Microsoft Office Suite (Word, Excel, Outlook)
· Experience with Salesforce or other CRM systems preferred
· Ability to work both independently and collaboratively in a team environment
· Strong organizational skills and attention to detail
· Comfortable working in a fast-paced environment with frequent interruptions
· Ability to problem-solve using good judgment and a service-oriented mindset
· Must be a U.S. Citizen or permanent resident
· Must pass background check and drug screening
 
Benefits include:
• Healthcare benefits
• Fully paid life insurance
• Health Savings Account with company contribution
• 401(k) employer match
• On-Site Fitness Center
• Paid Vacation and Paid Holidays
• Tuition Reimbursement
• Growth and Development Opportunities
• Positive culture of diversity, equity, and inclusion
 
Physical Requirements
<ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul>
 
Meritec (a Qnnect Company’s) is a well-established, growth-oriented, signal integrity leader and preferred vertically integrated manufacturer of high-performance electrical and electronic interconnect embedded systems and connectors with over fifty-years of innovation, serving world-wide markets with cost-effective solutions.
 
Qnnect and its affiliated companies are affirmative action/equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:

<h3>Job Description</h3>
Job DescriptionDescription:
JOB SUMMARY
We are looking for a skilled Customer Service Representative to join our team. The ideal candidate is bilingual, detail-oriented, possesses strong communication skills, and has a solid understanding of financial products and services. The Customer Service Representative is responsible for all aspects of customer service in a call center environment including but not limited to handling high volumes of incoming customer calls, billing inquiries, setting up customer payments and addressing all account related questions.
 
RESPONSIBILITIES
<ul>
<li>Provide account level information to customers including but not limited to account balances, payment histories, payment setup and payoff requests</li>
<li>Field phone calls, emails, and chat requests</li>
<li>Handle incoming correspondence including calls, emails, and chats in an efficient manner in order to meet performance standards</li>
<li>Research account discrepancies including payment research</li>
<li>Stay informed of any changes to policies and procedures</li>
<li>Provide timely resolution of customer complaints, concerns, and inquiries</li>
<li>Demonstrate the 3 Ps of customer service: Professionalism, Patience and have a “People-First” Attitude</li>
<li>Demonstrate a willingness to work flexible schedules, weekends, and holidays as necessary in order to meet business needs</li>
</ul>
QUALIFICATIONS
<ul>
<li>High school diploma or equivalent.</li>
<li>Associate or Bachelor’s degree in related or comparable field preferred. An equivalent combination of education and experience may be considered</li>
<li>A minimum of 2 years’ experience in Customer Service</li>
</ul>
KNOWLEDGE AND SKILLS
<ul>
<li>Knowledge and experience in a call center environment</li>
<li>Knowledge of the credit and financial industry</li>
<li>Excellent customer service focus</li>
<li>Excellent verbal and written communication skills</li>
<li>Excellent interpersonal, negotiation, and conflict resolution skills</li>
<li>Ability to prioritize tasks</li>
<li>Ability to act with integrity, professionalism, and confidentiality</li>
<li>Strong communication skills- both written and verbal</li>
<li>Superior time management and organizational skills</li>
<li>Ability to work independently and within a team</li>
<li>Proficient with Microsoft Office Suite or related software</li>
</ul>
OTHER
<ul>
<li>The home office is located in West Des Moines, IA.</li>
<li>Looking specifically for 10AM - 7PM hours</li>
<li>Starting at $22 hourly + up to 7.5% monthly incentive pay after first 90 days.</li>
<li>Bilingual preferred</li>
</ul>
 
Requirements:

<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$19.25 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionDescription:
The Customer Service Representative position supports the daily operations by serving customers, recording transactions, and providing services for the energy department.
<ul>
<li>Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.</li>
<li>Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.</li>
<li>Develop in-depth product knowledge and provide accurate information to customers.</li>
<li>Assist customers with order processing.</li>
<li>Maintain accurate records of customer interactions and inquiries.</li>
<li>Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.</li>
<li>Collaborate with other departments to resolve customer issues and ensure a positive customer experience.</li>
<li>Identify customer inquiry trends and provide feedback for process improvement.</li>
<li>Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.</li>
<li>Other duties assigned by supervisor.</li>
</ul>
 
Requirements:
 
Job Qualifications
<ul>
<li>A high school diploma or equivalent.</li>
<li>Strong communication skills, both verbal and written.</li>
<li>Excellent problem-solving and conflict-resolution abilities.</li>
<li>Proficient computer skills and experience with CRM software.</li>
<li>Problem-solving abilities with attention to detail.</li>
<li>Team player with the ability to collaborate effectively with colleagues.</li>
</ul>
Skills
<ul>
<li>Exceptional customer service skills with a strong focus on customer satisfaction.</li>
<li>Ability to multi-task and handle high-pressure situations.</li>
<li>Attention to detail and accuracy.</li>
<li>Empathy, patience, and a positive attitude.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Strong problem-solving skills and the ability to resolve customer issues.</li>
<li>Proficiency in using relevant computer systems and software.</li>
</ul>

<h3>Job Description</h3>
Job Description
LHH Recruitment Solutions is partnering with a corporate office in Mesa, AZ that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $18.00-$21.00 per hour depending on experience.
As a Customer Service Representative, you will be the first point of contact customers. Verify customer demographics, provide accurate information regarding product details, verify payment information, provide receipt transaction emails to customers.
Key Responsibilities
<ul>
<li>Answer inbound calls and emails from customers.</li>
<li>Guide customers through the order processing and product details.</li>
<li>Document all interactions in the CRM system with accuracy and attention to detail.</li>
<li>Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.</li>
<li>Assist with outbound calls for follow-ups.</li>
<li>Process payment accordingly and provide itinerated receipt via email. </li>
<li>Support special projects and seasonal call volume surges as needed.</li>
</ul>
Required Qualifications
<ul>
<li>High school diploma or equivalent; associate’s degree preferred.</li>
<li>2 years of customer service experience or call center experience, preferably in insurance or healthcare industries.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Proficiency in Microsoft Office and CRM systems.</li>
<li>Bilingual in Spanish is a plus but not required.</li>
</ul>
If you meet the minimum requirements apply now!
 Pay Details: $18.00 to $21.00 per hour Search managed by: Morgan Ross Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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