Job Description
Job Description
Jenny Bour with Robert Half is working with a growing organization that is looking for a Customer Service Manager to join their team! The Customer Service Manager plays a key role in delivering a clear, accurate, and positive client experience. This position oversees day-to-day customer account operations while serving as a primary resource for individuals navigating billing, payments, and account-related inquiries. The ideal Customer Service Manager candidate brings a strong customer-first mindset, proven leadership ability, and a solid understanding of financial processes.
Key Responsibilities:
- Lead Customer Service Operations & Team Performance
- Provide strategic and daily oversight of account-related functions including billing, payments, refunds, and collections. Supervise, coach, and develop team members to ensure high performance.
- Monitor key performance indicators and ensure accurate account reconciliation and reporting.
- Deliver a Customer-Centered Experience
- Handle complex or sensitive account issues with professionalism, empathy, and strong problem-solving skills.
- Oversee payment plans and support solutions designed to improve customer access and satisfaction.
- Maintain adherence to applicable regulations, policies, and internal procedures while collaborating cross-functionally with internal teams.
- Bachelor’s degree in accounting, finance, business administration, or a related discipline.
- At least 3–5 years of experience leading teams in financial services, collections, customer service, sales, or a comparable operational environment.
- Demonstrated ability to supervise staff, manage performance, and support employee development.
- Strong verbal and written communication skills with the ability to explain financial information clearly and professionally.
- Solid understanding of billing practices, account reconciliation, and customer-facing financial operations.
- Ability to monitor service or compliance metrics and use data to improve processes and outcomes.
**For immediate and confidential consideration, please apply directly or send your resume to Jenny Bour via LinkedIn.