<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Help Desk Analyst to provide Tier 1 technical support to end users in Liberty, Missouri. This long-term contract position requires someone who is detail-oriented, has strong troubleshooting skills, and is committed to delivering excellent customer service. The role involves diagnosing and resolving technical issues, ensuring smooth operations for hardware, software, and connectivity. Responsibilities: • Provide first-level technical support to resolve hardware and software issues for end users. • Troubleshoot connectivity problems, including Wi-Fi and network-related concerns. • Set up and maintain printers and other peripherals, ensuring proper functionality. • Handle password resets and assist users with login issues. • Manage basic tasks within Active Directory, such as user account setups and modifications. • Ensure appropriate user permissions and access rights based on organizational policies. • Respond to service desk tickets promptly and document resolutions. • Perform basic troubleshooting for Microsoft Windows 10 systems. • Collaborate with other IT team members to address escalated issues effectively.• Minimum of 2 years of experience in a help desk or technical support role. • Proficiency in Active Directory for user account management and permissions. • Strong knowledge of Microsoft Windows 10 and basic troubleshooting techniques. • Familiarity with ticketing systems and service desk operations. • Ability to reset passwords and assist users with login-related problems. • Skilled in hardware troubleshooting, including printers and peripherals. • Experience with user provisioning and managing access rights. • Excellent communication and customer service abilities.

Help Desk Analyst | Tier 1 Technical Support

<h3>Job Description</h3>
Job Description
Akkodis is seeking a Help Desk Support for a Contract job with a client in Plano, TX(Hybrid). The ideal candidate excels in resolving technical issues quickly via chat or phone and supports team growth by assisting in training new agents.
Rate Range: $20/hour to $22/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Help Desk Support job responsibilities include:
<ul>
<li>
Responding promptly to user inquiries via phone or chat
</li>
<li>
Troubleshooting and resolving software and hardware issues remotely
</li>
<li>
Documenting incidents and solutions using a ticketing system (e.g., ServiceNow)
</li>
<li>
Assisting with the onboarding and training of new support agents
</li>
<li>
Escalating complex issues to appropriate teams when necessary
</li>
</ul>

Desired Qualifications:
<ul>
<li>
High School Diploma, GED, or equivalent certification (Associate’s Degree preferred)
</li>
<li>
At least 1 year of remote help desk support experience
</li>
<li>
Fluent in English
</li>
<li>
Mac support experience or Mac Integration Basics certification
</li>
<li>
Windows 10 support experience or Windows 10 certification
</li>
<li>
Experience using ServiceNow or similar ticketing systems
</li>
<li>
Strong communication and problem-solving skills
</li>
</ul>
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Iqbal.Baqa@akkodisgroup.com
 Pay Details: $20.00 to $22.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www-uat.modis.com/en-us/candidate-privacy" target="_blank">https://www-uat.modis.com/en-us/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
 Company DescriptionGlobal Footprint, Local Impact: As part of the world's second-largest ER&amp;D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level. Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set. Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish. Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career. Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard. Our Evolution and Your Role in It Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success. Empowering the Future We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering. Join the Akkodis Community At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today. 
<h3>Company Description</h3>
Global Footprint, Local Impact: As part of the world's second-largest ER&amp;D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.\r\n\r\nDiverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.\r\n\r\nCommitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.\r\n\r\nContinuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.\r\n\r\nInclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.\r\n\r\nOur Evolution and Your Role in It\r\n\r\nAkkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.\r\n\r\nEmpowering the Future\r\n\r\nWe're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.\r\n\r\nJoin the Akkodis Community\r\n\r\nAt Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.

Help Desk Support

<h3>Job Description</h3>
Job DescriptionDescription:
Please note: This position is not eligible for employer-based visa sponsorship now or in the future (e.g., H-1B, TN, F-1- OPT). Candidates must be authorized to work in the U.S. on a permanent basis. 
 
Position Overview
Reporting to the Director of SAP, the SAP Business Analyst-Help Desk is someone who monitors the SAP Help Desk daily and performs a variety of SAP business analyst duties in accordance with company policies and procedures. These duties include evaluating and analyzing SAP Help Desk requests, solving SAP Help Desk incidents when possible, gathering business requirements from stakeholders for SAP Help Desk requests that require larger enhancements/changes, assigning SAP Help Desk tasks to other members of the SAP team or our offshore Help Desk support team and coordinating with the SAP and offshore teams to complete each incident and change request in a timely fashion. This is a non-supervisory position. 
 
Responsibilities
<ul>
<li>Monitor the SAP Help Desk daily.</li>
<li>Assess each new SAP incident to determine the proper course of action.</li>
<li>Solve SAP incidents when possible.</li>
<li>Gather and analyze business requirements from business stakeholders for SAP Help Desk requests that require larger enhancements or changes. </li>
<li>Assign SAP Help Desk tasks to other members of the SAP team or our offshore Help Desk support team as necessary</li>
<li>Review and track progress on existing SAP Help Desk tasks. </li>
<li>Meet daily with our offshore team to assess progress on all open incidents. Coordinate efforts between offshore consultants and our SAP team as necessary. </li>
<li>Provide support to the SAP Team or other business and technology teams as necessary during design, development and delivery to ensure solid, scalable, robust solutions. </li>
<li>Help identify, assess, and mitigate risks associated with each solution/design. </li>
<li>Motivate work of others outside of direct authority to ensure SAP Help Desk milestones and deliverables are met.</li>
<li>Communicate and work with consultants</li>
<li>Work closely in a global team environment</li>
<li>Perform other duties as requested by the Director of SAP.</li>
</ul>
Requirements:
Education:
<ul>
<li>Bachelor’s degree or relevant job experience in Computer Science, Information Systems or other related field required </li>
</ul>
Experience:
<ul>
<li>2 – 4 years of SAP experience required. Cross functional knowledge across multiple SAP modules including Sales and Distribution (SD), Logistics Execution (LE), Materials Management (MM), Warehouse Management (WM), Production Planning (PP) and Finance &amp; Controlling (FICO) preferred</li>
<li>Experience with multiple SAP implementations preferred</li>
<li>ABAP Programming experience a plus</li>
</ul>
Other Requirements:
<ul>
<li>Advanced computer skills required</li>
<li>Excellent communication and organizational skills required</li>
<li>Dynamics CRM or related software experience a plus</li>
<li>Occasional travel to our other locations in North America and our remote offices in Canada, Mexico, Brazil or Taiwan may be required for up to 2 weeks at a time.</li>
</ul>
Skills:
<ul>
<li>Excellent analytical skills</li>
<li>Ability to apply and use technology for problem solving</li>
<li>Demonstrated effective interpersonal, verbal and written communication skills</li>
<li>Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary</li>
<li>Unwavering attention to detail and commitment to world-class quality</li>
<li>Ability to embrace deadlines</li>
<li>Able to project a positive and professional demeanor to all internal and external contacts</li>
</ul>
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
<ul>
<li>Health &amp; Dental Insurance</li>
<li>Company paid Life Insurance</li>
<li>401(k)</li>
<li>Paid Time Off benefits</li>
<li>Product discounts</li>
<li>Wellness programs</li>
</ul>
 
 
EOE/M/W/Vet/Disability
#ZR

SAP Business Analyst - Help Desk

<h3>Job Description</h3>
Job DescriptionJob Title: Help Desk Analyst Mid-App Support (ONSITE) Location: Durham, NC Duration: 12 Month Job Description: The client requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of client provider issues. This is an Application/Production Support position where selected candidates will support the client application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience and is not a hardware-based help desk role. &nbsp;
<ul>
<li>This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues that cannot be resolved by front-line Help Desk staff, by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. </li>
<li>These positions work closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. </li>
<li>Issues may be referred to specialized business/policy staff, software developers, and/or client implementation specialists. </li>
<li>Positions work with multiple groups to work through complex issues that include replicating, isolating, and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with the setup of staging or test environments. </li>
<li>Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. </li>
<li>These positions will be a liaison between Business, Program Management, System Development, and A&amp;I Tech Architects to coordinate any system change requests being created, budgeted, approved, and implemented.</li>
</ul>
 Skills: &nbsp;SkillRequired/DesiredAmountof ExperienceExperience and knowledge of browser-based applications.Required3YearsExperience researching, analyzing and interpreting automated system problems.Required5YearsExperience working in a Application/Production Support based (not hardware) help desk environment.Required3YearsWorking knowledge of social services and subsidized Child Care / Providers.Desired3YearsBroad knowledge of the CWIS/PATH NC application and functionality.Desired3YearsExperience writing and running SQL queries.Desired5YearsExperience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.Required3Years
Powered by JazzHR
gSHrK9DDQ0

Help Desk Analyst Mid-App Support (ONSITE)

<h3>Job Description</h3>
Job Description
Prominence Advisors is actively seeking a PC/ Help Desk Support Analyst to join their team. You'll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You'll help strengthen our team of the best and brightest, with reputations centered on getting things done. We've won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine.
At Prominence, you'll become part of a disruptive force in the Healthcare IT space, changing your clients' expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You'll use honesty and candor to consistently provide straight-forward truths and conversations with clients.
 Who We Are
Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost. 
Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.
 Your Role
As a PC/Help Desk Support Analyst, you will be primarily responsible for monitoring and troubleshooting the clinical application interfaces. Troubleshoots desktops/hardware/printer issue
If you are a motivated professional with a passion for healthcare IT, and you meet the requirements below, we encourage you to apply. If you know of someone else who would be a great fit, let us know!
Requirements
For this role you will need to possess the following qualifications:
<ul>
<li>Experience</li>
<ul>
<li>Supports the end-user community in the effective access and use of information resources and compliance with infrastructure and operating standards.</li>
<li>Monitors and troubleshoots HL7 Protocol Application interfaces.</li>
<li>Provides tier 1 support for Clinical Application, and other ancillary systems.</li>
<li>Troubleshoots printing issues.</li>
<li>Develops and maintains documentation as related to this position.</li>
<li>Performs basic hardware repair.</li>
<li>At all times, demonstrates interpersonal skills suitable for customer service environment.</li>
<li>Assists with the preparation of documentation and informational materials for non-technical users.</li>
<li>Relates with the end-user community in a manner that promotes confidence in the client and the image of IST as a professional service-oriented organization.</li>
<li>Understands and accepts the responsibilities of working in a 24/7 environment.</li>
<li>Understands and adheres to compliance standards as they appear in Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.</li>
<li>Keeps abreast of all pertinent federal, state and University Hospital regulations, laws, and policies as they presently exist and as they change or are modified. 13. Performs other related duties as assigned.</li>
</ul>
<li>Soft-Skills</li>
<ul>
<li>Strong problem-solving skills</li>
<li>Excellent communication and collaboration skills</li>
<li>Ability to work independently and manage multiple projects simultaneously</li>
</ul>
</ul>
Benefits
<ul>
<li>Paid Time Off (PTO)</li>
<li>Medical &amp; Prescription Drug Coverage</li>
<li>Dental &amp; Vision Insurance</li>
<li>Health Savings Account (HSA) &amp; Flexible Spending Account (FSA)</li>
<li>Short- &amp; Long-Term Disability Insurance</li>
<li>Pension Plan</li>
<li>Pet Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Professional Development</li>
</ul>
 Employment Eligibility
Must be legally authorized to work in the United States without sponsorship.
 Commitment to Equal Opportunity
The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities.
If you are smart and good at what you do, come as you are. All qualified candidates are encouraged to apply.
 Partnership Eligibility
Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Prominence. We appreciate your help in respecting our partners.
Interested in learning more? Apply below to connect with our Talent team about immediate openings and future consulting projects.

PC / Help Desk Support Analyst

<h3>Job Description</h3>
Job DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships. Who We’re Looking For: Contract to hire computer support analyst with a strong sense of ownership and accountability for assigned tasks. Experienced responding to and prioritizing requests via phone, voicemail, email, and walk-ups. Assist internal and external users with hardware, software, and network issues on company-provided systems. Able to identify root causes, troubleshoot, and accurately document actions and time in a work-order system.Additional details: This position requires the successful completion of a sheriff's background and fingerprint check after the offer.Candidates must have a Valid Driver’s License. Minimal travel to other county buildings. Mileage will be reimbursed.Ability to lift, carry, push, pull or otherwise move up to 25 pounds regularly and up to 50 pounds occasionally, understanding and utilizing proper body mechanics. Responsibilities: 
<ul>
<li>Develop technical proficiency in Windows, Active Directory, Citrix, Microsoft Office, and core networking concepts.</li>
<li>Consistently troubleshoot and resolve hardware, software, and basic networking issues, escalating when appropriate.</li>
<li>Use company tools such as the IT work-order system, imaging/deployment platforms, and automated update tools.</li>
<li>Prepare and update user training materials and documentation.</li>
<li>Configure, test, and deploy new or replacement hardware and software, maintaining device images and inventory.</li>
<li>Monitor critical systems, respond to alerts, and participate in the on-call rotation.</li>
<li>Maintain accurate records for licenses, warranties, and equipment moves.</li>
</ul>
 Qualifications: 
<ul>
<li>Proficiency with modern Windows operating systems, Microsoft Office, and common add-ons (e.g., Java, Adobe).</li>
<li>Knowledge of Active Directory, domains, group policies, antivirus/malware remediation, Citrix products, and basic networking (wireless, client/server).</li>
<li>Ability to set up and troubleshoot PCs, laptops, thin clients (e.g., Wyse), printers, scanners, smartboards, and mobile devices (iOS/Android).</li>
<li>Strong analytical and problem-solving skills, with the ability to diagnose issues using logs and recognize root-cause trends.</li>
<li>Excellent written and verbal communication skills and a high degree of professionalism.</li>
<li>Ability to work independently and collaboratively in a fast-paced environment while handling confidential information.</li>
<li>Ability to communicate for extended periods by phone</li>
</ul>
 About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive. Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Codeworks, LLC discloses that the anticipated hourly pay range for this position is between $20 and $23. This range is subject to change based on job-related factors, including client requirements where applicable. All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan. #LI-DNI

Help Desk

<h3>Job Description</h3>
Job Description
Help Desk System Support Analyst
<ul>
<li>3 month Contract (with likelihood of extension)</li>
<li>100% Remote </li>
<li>Due to our government client requirements, we can only consider US Citizens or a Green Card Holders for this position </li>
<li>NO THIRD PARTY RECRUITERS PLEASE! CANDIDATES MUST BE SELF-REPRESENTED.</li>
</ul>
 
Description 
Provide email and telephone technical support of a new system being implemented.
Responsibilities
<ul>
<li>Provide Tier 1 support through ServiceNow tickets and potentially email and phone support.</li>
<li>Serve as the first point of contact for users, addressing routine, everyday issues related to the software application.</li>
<li>Troubleshooting common issues like login problems, browser compatibility, slow application performance, session timeouts, and basic navigation errors.</li>
<li>Assisting users with file upload/download issues and basic end- user software updates.</li>
<li>Resolving connectivity issues (e.g., network connectivity, accessing the application).</li>
<li>Providing general information or usage guidance.</li>
<li>Logging and categorizing incidents in ServiceNow or similar tools.</li>
<li>Escalating unresolved or complex issues to Tier 2 support based on predefined criteria.</li>
<li>Differentiating between technical issues and non- technical requests, routing business- related queries to the appropriate teams.</li>
</ul>
Requirements
<ul>
<li>Basic technical knowledge and strong customer service skills (i.e., junior support personnel with an emphasis on communication and problem-solving).</li>
<li>3 years relevant experience - providing email and telephone technical support.</li>
</ul>
 Please Note:
<ul>
<li>Only those individuals selected for an interview will be contacted.</li>
<li>No calls, inquiries, or Third-Party Vendors please.</li>
<li>We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. (The ACI Group is unable to sponsor H1B Visas).</li>
<li>$1000 Referral Bonus - <a href="http://www.aci.com" target="_blank">www.aci.com</a>.</li>
</ul>
Since 1988, The ACI Group, a Baltimore-based staffing firm, has been committed to hiring the industry's leading professionals, and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.

Help Desk System Support Analyst

<h3>Job Description</h3>
Job Description
Help Desk Analyst On-site – Oklahoma
We're looking for an experienced Help Desk Analyst to provide IT support across hardware, software, and network systems. This role will troubleshoot end-user issues, perform installations and upgrades, manage user accounts, and contribute to larger IT projects.
What You'll Do
<ul>
<li>
Support end users with technical issues (hardware, software, O365, Azure AD, Windows Server).
</li>
<li>
Troubleshoot and resolve IT problems, escalating when needed.
</li>
<li>
Perform system updates, installations, and preventative maintenance.
</li>
<li>
Document processes and maintain service desk records.
</li>
</ul>
What We're Looking For
<ul>
<li>
5+ years in a help desk/desktop support role.
</li>
<li>
Strong troubleshooting and communication skills.
</li>
<li>
Experience with O365, Azure AD, Windows Server, and hardware support.
</li>
<li>
Associate degree in Computer Science (or equivalent experience).
</li>
<li>
Professional certifications a plus.
</li>
</ul>
Details
<ul>
<li>
Full-time, Monday–Friday (day shift; some additional hours/weekends as needed).
</li>
<li>
Up to 30% travel may be required.
</li>
<li>
Competitive pay + benefits (medical, dental, vision, PTO, 401k, and more).
</li>
<li>
U.S. work authorization required (no sponsorship available).
</li>
</ul>

<h3>Job Description</h3>
Job Description IT - Help Desk 3 - IT Help Desk Analyst Posting ID 141911 100% on-site- L 220 S Center St, City Mesa, AZ 85211 Local Candidates Only Duration :5 Months from the projected start date Rate: $30/ hr on W2 
<ul>
<li>Education: Associates -Required</li>
<li>100% on-site. 220 S Center St City Mesa, AZ 85211</li>
<li>Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system.</li>
<li>This includes -providing customer service support, including answering calls, determining the scope of a customer s problem,</li>
<li>initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and</li>
<li>intermediate troubleshooting and resolution/escalation; Further details can be shared later.</li>
<li>Customer Service</li>
<li>Prior IT Help Desk experience with a list of ITSM tools used</li>
<li>Active Directory</li>
<li>Microsoft Windows</li>
</ul>

IT Help Desk Analyst Onsite

<h3>Job Description</h3>
Job Description
Help Desk Analyst – Onsite (Conyers, GA)
Location:&nbsp;Conyers, GA 30013 Work Arrangement:&nbsp;Onsite Type:&nbsp;Contract | Full-Time Duration:&nbsp;September 22, 2025 – June 30, 2026 Interview:&nbsp;In Person Only Bilingual Spanish:&nbsp;Highly Preferred Local Candidates Only
Job Overview
Seeking a customer-focused&nbsp;Level 1 Help Desk Analyst&nbsp;to provide technical assistance to internal and external users in a high-volume IT call center environment. This position is responsible for resolving tier one technical issues, escalating complex problems, and supporting critical DDS operations.
Key Responsibilities
<ul>
<li>
Provide frontline support for hardware, software, and connectivity issues
</li>
<li>
Troubleshoot and resolve customer problems related to computer systems and applications
</li>
<li>
Monitor ticket queues, assign tickets, and escalate issues to second-tier support or senior management
</li>
<li>
Handle high volumes of calls, deliver top-tier customer service, and manage tickets through resolution
</li>
<li>
Assist external customers with website support, password resets, online account issues, and mobile driver’s license provisioning
</li>
<li>
Perform minor repairs and installations of hardware, software, and peripherals
</li>
<li>
Maintain service excellence during difficult interactions until ticket completion
</li>
</ul>
Required Skills &amp; Qualifications
<ul>
<li>
Vocational/Technical degree in computer applications, computer technology, or related field
</li>
<li>
Minimum 2 years’ experience in an IT help desk call center environment
</li>
<li>
2+ years supporting users with Outlook, MS Office, Windows 7/10, and Active Directory
</li>
<li>
Experience with ticket queue management and escalation practices
</li>
<li>
Hands-on experience troubleshooting user inquiries and repairing IT equipment
</li>
<li>
Knowledge of Apple iOS
</li>
<li>
Excellent communication and customer service skills
</li>
<li>
Bilingual Spanish fluency highly preferred
</li>
</ul>

1,528 Help Desk Analyst Jobs