Job Description
Job Description
IT - Help Desk 3 - IT Help Desk Analyst Posting ID 141911 100% on-site- L
220 S Center St, City Mesa, AZ 85211 Local Candidates Only
Duration :5 Months from the projected start date
Rate: $30/ hr on W2
- Education: Associates -Required
- 100% on-site. 220 S Center St City Mesa, AZ 85211
- Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system.
- This includes -providing customer service support, including answering calls, determining the scope of a customer s problem,
- initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and
- intermediate troubleshooting and resolution/escalation; Further details can be shared later.
- Customer Service
- Prior IT Help Desk experience with a list of ITSM tools used
- Active Directory
- Microsoft Windows