Job Description
Job DescriptionWe are looking for an experienced Help Desk Analyst to provide Tier 1 technical support to end users in Liberty, Missouri. This long-term contract position requires someone who is detail-oriented, has strong troubleshooting skills, and is committed to delivering excellent customer service. The role involves diagnosing and resolving technical issues, ensuring smooth operations for hardware, software, and connectivity.
Responsibilities:
• Provide first-level technical support to resolve hardware and software issues for end users.
• Troubleshoot connectivity problems, including Wi-Fi and network-related concerns.
• Set up and maintain printers and other peripherals, ensuring proper functionality.
• Handle password resets and assist users with login issues.
• Manage basic tasks within Active Directory, such as user account setups and modifications.
• Ensure appropriate user permissions and access rights based on organizational policies.
• Respond to service desk tickets promptly and document resolutions.
• Perform basic troubleshooting for Microsoft Windows 10 systems.
• Collaborate with other IT team members to address escalated issues effectively.• Minimum of 2 years of experience in a help desk or technical support role.
• Proficiency in Active Directory for user account management and permissions.
• Strong knowledge of Microsoft Windows 10 and basic troubleshooting techniques.
• Familiarity with ticketing systems and service desk operations.
• Ability to reset passwords and assist users with login-related problems.
• Skilled in hardware troubleshooting, including printers and peripherals.
• Experience with user provisioning and managing access rights.
• Excellent communication and customer service abilities.