<h3>Job Description</h3>
Join Lowen Air Conditioning, where legacy meets innovation! With over 50 years as a trusted, family-owned HVAC business, we’ve built a reputation on integrity, craftsmanship, and a forward-thinking approach to service.&nbsp;
 
We’re currently seeking a skilled, customer-focused HVAC technician who takes pride in their work and thrives both independently and as part of a high-performing team. This is a full-time, year-round opportunity in a fast-paced, supportive environment where your experience and input are truly valued. If you're ready to make an impact, grow your career, and be part of a company that treats you like family, let’s talk!
 
Schedule
<ul>
<li>Full-time, Monday-Friday</li>
<li>On-call rotation (paid)</li>
</ul>
 
What We Offer
<ul>
<li>Competitive hourly pay: $27.50 - $38/hr. (based on experience) </li>
<li>Health, dental, vision, and Life insurance </li>
<li>Paid holidays and vacation time </li>
<li>401(k) and 401(k) with company match </li>
<li>Company vehicle, gas card, uniforms, and tablet provided </li>
<li>Bonus opportunities</li>
<li>Strong Performance Pay Package</li>
<li>Regular training, support, and growth opportunities&nbsp;</li>
</ul>
 
Responsibilities
<ul>
<li>Perform maintenance, diagnostics, and repairs on a wide range of HVAC systems to ensure optimal performance, energy efficiency, and code compliance</li>
<li>Respond promptly to emergency service calls and participate in the rotating on-call schedule</li>
<li>Interpret schematics and read blueprints</li>
<li>Utilize hand tools, meters, and advanced diagnostic equipment to troubleshoot and resolve system issues efficiently</li>
<li>Adhere strictly to EPA regulations and safety guidelines when handling refrigerants and other regulated materials</li>
<li>Use and navigate HVAC service software platforms (e.g., ServiceTitan) for dispatch, job tracking, and customer notes</li>
<li>Must be physically capable of performing the tasks related to this trade. Including climbing, working at heights, squatting, lifting more than 50 pounds, working in excessive heat, and varying weather conditions while maintaining a Safety First and teamwork mindset.</li>
</ul>
 
Requirements
<ul>
<li>Valid EPA certification </li>
<li>Minimum of 3+ years of HVAC experience</li>
<li>Valid Driver’s License with a clean record</li>
<li>Ability to pass a drug screening and background check </li>
<li>Must supply your own professional-grade hand tools, meters, and refrigeration gauges</li>
<li>Positive attitude, strong work ethic, and commitment to delivering outstanding service</li>
<li>Strong desire to learn and adapt to new technologies — we’re a forward-thinking company offering advanced, high-efficiency solutions to our customers</li>
</ul>

HVAC Service Technician

<h3>Job Description</h3>
MARKET MANAGER POSITION DESCRIPTION Based in West Palm Beach Area, Florida Position Summary: Reporting to the Regional Sales Director or to the Territory Manager, this position is responsible for the development and day-to-day management of the sales of all brands through the distributor network in assigned area. Establishing strong relationships with key accounts in close collaboration with the marketing team on tactical development and implementation of promotional activity needed for sales success. Works as the communication lead with key distributor reps across the region to educate, support and motivate. Coordinate allocations and product placement of top wines. Critical Tasks: Key Account Relationships (60%)ALL\tAchieve sales plans by developing, cultivating and maintaining strong relationships with key buyers, leverage relationships to explore new business opportunities. \tUse internal and external resources to identify and target Top 50 accounts in area that can make a difference in achieving sales goals for the key brands. \tMaintain and review distributor master and key account contact list for the region. Execution of Sales Objectives (20%) \tDeliver on financial performance goals for the area; ensure budgets are adhered to. \tConduct regular work withs and education of Distributor reps. Planning (10%) \tProvide management with market intelligence including performance trends, product development and/or competitive activity. Administrative (10%) \tPreparation for sales calls, supplier visits, events, trainings etc. \tT&amp;E management. \tEnsure timely review and submission of expenses and market recap reporting. \tOversee field response to supplier visit requests; review itinerary to ensure productive tour, check for any gaps. Professional Requirements: Education/Experience: College degree in Business, Marketing, Communications or other related discipline. Minimum of 2-4 years of experience selling wines through multi-tiered distribution channels, including experience selling both domestic and import wines. Skills: Must be an effective communicator with excellent written and verbal communication skills. Excellent public speaking and presentation skills, comfortable in front of large and small audiences. Must possess strong listening skills, and outstanding sales skills (follow-up, closing, overcoming objections). Good PC skills (Windows: Word/Excel). Must be a self starter, be able to juggle multiple situations, and able to work independently. Ability to learn and use effectively SLWC's reporting tools, to manage and plan business activities. Experience planning/coordinating events, and outstanding time management skills. Must possess a high level of integrity, be self-confident, have an excellent ability to build relationships. Understanding of the importance of providing outstanding customer service. Creative with a winning attitude, and the selling abilities of telling a story and influencing. Knowledge: Passion for and extensive knowledge of Domestic and Import wines. Physical: Must be able to work a flexible schedule including evenings, weekends. Must be able to travel including overnight stays both domestic and international. Must be able to lift and carry 40 pounds. Other: Must have a valid Driver's license in the state employed and must meet the Company's automobile insurance requirements. Compensation and Benefits: This is a full-time, salaried position. Competitive compensation, including bonus depending on experience plus benefits including medical/dental insurance, paid vacation, and sick leave. The above information is representative of the work performed in this position, however it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities. Job category: Sales and Marketing

Market Manager - West Palm Beach, Florida

<h3>Job Description</h3>
Aviation Advisors: (on-site/ executive role)
If you are a highly motivated salesperson with a passion in aviation, seeking a positive, growth-focused organization to take your career to new heights then we want to speak with you! Lincoln Private Jets is a membership based Private Charter Operator based out of West Palm Beach, FL. We are currently expanding our sales team in order to keep up with the increasing demands of the private aviation industry. Our award-winning training program sets you up for success, fast growth potential, and internal opportunities. 
 
Responsibilities:
• Develop and maintain long-term relationships with customers &amp; industry personnel to consistently achieve repeat business
• Demonstrate a consultative approach of selling to identify and qualify leads resulting in sales opportunities with both new and existing customers
• Consistently meeting or exceeding monthly KPIs and sales target objectives through qualified leads
• Building a book of business by researching internal
and external databases, websites and social media platforms
 
Pro-actively targeting your list through high volume outbound sales calls and emails in order to convert prospects into LPJ clients
• Update and manage all sales activities, opportunities, and account information in CRM
• Report to sales manager with weekly, monthly, and quarterly results
• Responsible for providing shift trip support to LPJ private jets clients and broking team
• Provide accurate price quoting to brokers and direct customers in a timely manner
• Shop available aircraft options for client presentation and close on sales.
• Delegate or arrange concierge services, ground transportation, catering, or other specific requests for clients
 
• Completing final pre-flight checks for crew, aircraft location, and logistics
• Monitoring for potential flight issues and communicating these issues to the relevant senior team managers when necessary
• Demonstrating an expert understanding of LPJ partnerships and services, as well as aircraft and charter processes
• Full compliance with company procedures and protocols to ensure protection of both LPJ and the client
 
• Building relationships with Private Jet Operators to ensure we can provide the most suitable aircraft choices for the clients’ requirements
• Managing charter bookings from inquiry to completion
• Flight watching/overseeing flight departures
• Make prompt, clear decisions which may involve tough choices or considered risks
 
What we are looking for:
• Self-starter with the ability to identify and target outbound prospects and key decision makers within accounts
• Understanding of the US and international charter market
• Organization skills and possess great attention to detail
 
• Ability to prioritize in time-sensitive situations
• Service-oriented with strong interpersonal skills
• Excellent verbal and written communication skills
• Logical approach to problem solving
• Can multi-task in a fast-paced, high-pressured environment
• Ability to work both independently and as part of a 
 
team
• Strong negotiation and quantitative skills
• Passionate about aviation
• Committed to always promote the LPJ culture and 
 
brand
• Proficiency in Microsoft Office, and the ability to quickly learn new systems.
• Hunter mentality with an unyielding drive to exceed goals and objectives in a competitive environment
• Strong numeracy skills
 
Qualifications:
• Bachelor’s Degree in Business or a related field
• 2-4 years of sales experience, with a history of exceeding lead targets
• Previous work experience in the aviation industry is preferred
• General knowledge of aviation and travel logistics
• Experience and working knowledge of CRM systems
• Demonstrable track record of over-achieving quota
 
What we offer:
• Generous uncapped commission plan
• Dynamic startup culture with a fast-growing company
• Award-winning professional training and one-on-one mentoring
• Expedited career advancement based on performance
• Balance between independent and team-oriented work
• Opportunities for domestic travel, exclusive events, and team outings
 
Diversity &amp; Inclusion:
Lincoln Private Jets is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive culture for all LPJ.

Aviation Advisor

<h3>Job Description</h3>
Supply Chain Director
Location: Palm Beach Gardens, FL, 33418
Duration: 6+Months (Full time position possible at end of assignment)
Rate: $82/hr on W2
Job Specific Requirements : 
Senior Manager Supply Chain-Digital IT Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. 
We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. 
Join us and we can make a difference together. About this role We have an exciting opportunity for a Senior Manager, IT and Digital Category Management &amp; Sourcing within Carrier’s supply chain organization. 
The category manager will be responsible for $200M of global spend in IT and Digital services and solutions including software, hardware, data and security services, and telecommunications. 
This position will develop and implement a sourcing strategy for IT and Digital Services in support of Carrier’s long-term strategy, including improving efficiency, reducing risk, and increasing value. 
Key Responsibilities:
<ul>
<li>Provide strategic leadership and commodity oversight to maximize business value and results. </li>
<li>Operational and spend analysis, development and execution of annual sourcing strategies, supplier negotiations, supplier performance management &amp; operational support. </li>
<li>Negotiates or awards contracts with IT SaaS, Hardware, Cloud, Infrastructure, Telecom providers within specified spending limits, and develops new qualified sources of supply. </li>
<li>Partners with internal clients and stakeholders to identify sourcing needs and improve sourcing strategy. Leading frequent meetings, project development, negotiation and execution are key deliverables.</li>
<li>Analyses suppliers' operations to determine factors that affect prices and lowest cost consistent with quality, reliability, and ability to meet required schedules. • Develops a strategic plan for a commodity or a strategic supplier. </li>
<li>Responsible for overall relationship with one or multiple strategic accounts across a given commodity.</li>
<li>Leads sourcing process from RFQ to contract signature. </li>
<li>Ensures supplier or commodity is performing to the designed requirements from delivery, quality and cost perspective. </li>
</ul>
 
Required Qualifications:
<ul>
<li>Master’s Degree with 5+ years of experience in global supply chain management or business OR Bachelor’s Degree with 7+ years of experience in global supply chain management or business</li>
</ul>
 
Preferred qualifications: 
<ul>
<li>MBA or advanced degree </li>
<li>5+ years’ experience in global supply chain management, or business experience. </li>
<li>5+ years’ leading cross-functional teams. </li>
<li>Proven ability to exercise independent business judgment to drive strategy and results. </li>
<li>Proven ability to lead a global team to achieve results through leadership &amp; influence. </li>
<li>Ability to excel in a dynamic environment. </li>
<li>Ability to lead analysis and resolution of complex problems where success requires the evaluation of both tangible and intangible variables. </li>
<li>Strong Communication skills and business acumen</li>
</ul>

Supply Chain Director

<h3>Job Description</h3>
Flybridge Staffing is currently searching for a Pre-Press Technician for our client, a well-established company in the printing industry located in Pompano Beach, FL. This is an excellent opportunity for a detail-oriented professional with strong Adobe Suite skills to contribute to a fast-paced production environment.
As the Pre-Press Technician, you will play a critical role in preparing print-ready files, ensuring quality control, and communicating across sales, production, and client teams to deliver high-quality results.
 
Key Responsibilities:
<ul>
<li>Prepare, preflight, and adjust customer-supplied artwork for printing</li>
<li>Ensure all files meet technical specifications for production</li>
<li>Collaborate with internal sales and production teams to ensure seamless job flow</li>
<li>Communicate with customers when necessary to clarify artwork or file issues</li>
<li>Execute color corrections, file impositions, and proofing</li>
<li>Maintain proper file organization and production documentation</li>
</ul>
 
Requirements:
<ul>
<li>Prior experience in a Pre-Press role within a printing or production environment</li>
<li>Strong proficiency in Adobe Illustrator and Adobe Photoshop (Adobe Creative Suite)</li>
<li>Excellent attention to detail and file accuracy</li>
<li>Strong verbal and written communication skills</li>
<li>Ability to work independently and meet tight deadlines</li>
<li>Comfortable working with internal and external stakeholders</li>
</ul>
 
 
If your background aligns with the above details and you would like to learn more, please also submit your resume to <a href="mailto:jobs@flybridgestaffing.com" target="_blank">jobs@flybridgestaffing.com</a> or on our website, <a href="http://www.flybridgestaffing.com" target="_blank">www.flybridgestaffing.com</a> and one of our recruiters will be in touch with you ASAP. 
Follow us on LinkedIn to keep up with all our latest job openings and referral program.

Pre-Press Technician

<h3>Job Description</h3>
Founded in 2016 in Saint Petersburg, FL, Amped Fitness is one of the fastest-growing fitness companies in the United States. Our mission is to transform the fitness experience by generating results, impacting lives, and building a strong community. At Amped Fitness, we’ve reinvented the traditional gym model by focusing on a member-first approach, offering a high-quality fitness experience with world-class equipment and unique amenities at an affordable price. Our Experience-Design-Low-Price (EDLP) model is revolutionizing the fitness industry, setting us apart from the typical big-box gyms. We offer unparalleled opportunities for career growth, industry-leading pay, and the chance to build a career within a fast-growing brand.
 
GENERAL COUNSEL POSITION OVERVIEW:
Do you have a winning record in litigation? The instincts to protect and to fight? We’re looking for an experienced General Counsel to lead our legal from the inside out.
 
The General Counsel at Amped Fitness will serve as a trusted advisor to the company, overseeing all legal matters. This role will provide legal guidance to C-suite executives, helping to develop and implement policies and practices that mitigate risks and control costs. The General Counsel will also be responsible for advising on corporate law, industry compliance, litigation, commercial real-estate, cross-functional collaboration with teams to align legal and business goals. You will lead by example, taking ownership of challenges and maintaining high standards of discipline, professionalism, and excellence. Ideal candidates will be highly motivated, with a deep understanding of legal issues impacting the fitness industry and the ability to provide high-quality legal advice.
 
KEY RESPONSIBILITIES (not limited to):
<ul>
<li>Provide legal counsel and guidance to the business on corporate governance, legal compliance, and risk management across various legal issues.</li>
<li>Represent the company in legal proceedings, including court trials and administrative hearings, as necessary.</li>
<li>Draft, review, negotiate, and manage commercial leases and contracts.</li>
<li>Advise on legal risks related to company operations, projects, and contracts, and develop strategies to mitigate these risks.</li>
<li>Ensure compliance with data privacy regulations, consumer protection laws, and industry standards.</li>
<li>Supervise external legal advisors and collaborate with them to ensure efficient and effective use of legal resources.</li>
<li>Draft, review, and update company policies and procedures to ensure ongoing compliance with applicable laws and regulations.</li>
<li>Support the development and maintenance of a positive and motivating company culture while ensuring a collaborative and compliant work environment.</li>
<li>Perform additional duties as assigned, including community outreach, corporate events, and public relations efforts.</li>
</ul>
 
QUALIFICATIONS:
<ul>
<li>Education: Juris Doctor (JD) from an accredited law school and admission to the bar in the relevant jurisdiction – Florida State bar admission required and/or more states</li>
<li>Experience: 3-8 years of relevant legal experience, with a focus on corporate law, contract law, commercial real estate, and regulatory compliance.</li>
<li>Ambition to WIN!</li>
<li>Experience: MUST HAVE EXPERIENCE WITH COMMERCIAL REAL ESTATE LOI'S, LEASES, CAM RECONCILIATION, COMPLIANCE, INSURANCE DISPUTES AND LITIGATION.&nbsp;</li>
<li>Strong negotiation, communication, and interpersonal skills.</li>
<li>Excellent analytical, research, and problem-solving skills.</li>
<li>Prior experience working in-house within the fitness industry or corporation.</li>
<li>Experience managing legal risk and providing counsel on regulatory compliance matters.</li>
<li>Knowledge of industry-specific regulations, such as corporate governance.</li>
</ul>
 
COMPENSATION: Starting salary +$100k-120k annually, increases based on relevant experience and performance.
BENEFITS PACKAGE: Includes health insurance, dental and vision benefits, 401(k) with company match, and more
LOCATION: This role reports to our headquarters in Pompano, FL.
 
Take the next step in your fitness career and join us at the fastest growing fitness company in the nation. We can’t wait to see what we can achieve together!

General Counsel

<h3>Job Description</h3>
Drive Impact Through Strategy, Systems, and Storytelling
 The Jewish Federation of South Palm Beach County is seeking a detail-oriented, highly organized Marketing &amp; Communications Project Coordinator to support the execution of high-impact communications across print, digital, and web platforms. This role ensures that all marketing deliverables are completed on time, on brand, and in coordination with stakeholders across the organization.
As a key member of the Marketing &amp; Communications team, the Project Coordinator is responsible for managing project workflows through a project management system (Workfront or Jira), assisting with email deployment (Mailchimp, Stripo, Brevo), and making simple updates to the organization’s WordPress website. This role also includes administrative and logistical responsibilities such as invoice processing, vendor coordination, meeting scheduling, and campaign support.
 
Key Responsibilities
 
Project Coordination &amp; Workflow Management
<ul>
<li>Act as a project “traffic manager” between departments and the M&amp;C team</li>
<li>Manage timelines and requests using project management tools (e.g., Workfront, Jira)</li>
<li>Ensure project request forms are complete and accurate</li>
<li>Serve as the team’s go-to expert and trainer on the project management system</li>
</ul>
Email &amp; Website Support
<ul>
<li>Coordinate with the Digital Marketing Manager to build and maintain an email communications calendar</li>
<li>Deploy email campaigns using Mailchimp, Stripo, and/or Brevo</li>
<li>Execute basic updates and content changes on the WordPress website</li>
</ul>
Administrative &amp; Financial Coordination
<ul>
<li>Process vendor invoices and purchase orders</li>
<li>Liaise with the Finance Department to ensure timely and accurate payments</li>
<li>Maintain internal records for marketing-related accounts and subscriptions</li>
</ul>
Media, Events &amp; Vendor Relations
<ul>
<li>Schedule and coordinate internal and external meetings, photo/video shoots, and media placements</li>
<li>Support advertising schedules, including budget tracking and communication with local publications</li>
<li>Assist with onboarding new vendors, including insurance and compliance documentation</li>
</ul>
Organizational &amp; Team Support
<ul>
<li>Maintain organized archives of marketing materials, collateral, and publications</li>
<li>Record and transcribe meeting notes to support project planning</li>
<li>Attend events as needed to assist with registration, social media, and content capture</li>
</ul>
 
What You Bring
<ul>
<li>Bachelor’s degree in marketing, communications, or related field</li>
<li>4+ years of relevant experience, ideally in a marketing, nonprofit, or agency setting</li>
<li>Experience with project coordination and high-volume content production workflows</li>
<li>Proficiency with project management platforms (Workfront, Jira, etc.)</li>
<li>Working knowledge of email marketing platforms (Mailchimp, Stripo, Brevo)</li>
<li>Familiarity with WordPress or similar CMS for basic web updates</li>
<li>Strong organizational, time management, and communication skills</li>
<li>High attention to detail and the ability to manage multiple projects simultaneously</li>
<li>Solid proficiency with Microsoft Office Suite and invoice processing systems</li>
</ul>
 
Why Join Us?
At the Jewish Federation of South Palm Beach County, we believe powerful stories and streamlined systems help us build a stronger, more connected Jewish community. When you join our team, you’ll benefit from:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits (medical, dental, vision)</li>
<li>401(k) with employer match</li>
<li>Generous paid time off, including Jewish holidays</li>
<li>A collaborative, mission-driven culture</li>
<li>Growth opportunities and professional development</li>
<li>The chance to contribute to meaningful, community-focused work</li>
</ul>
 
If you thrive in a fast-paced, purpose-driven environment and love making things happen behind the scenes, we want to hear from you.
 
The Jewish Federation of South Palm Beach County is an equal opportunity employer. All applicants will be considered without regard to race, religion, gender, sexual orientation, national origin, veteran, or disability status.

Marketing & Communications Project Coordinator

<h3>Job Description</h3>
Banyan Treatment Centers is seeking an experienced Clinical Director to lead our clinical team and drive the continued success of our substance abuse treatment facility in Stuart, FL. In this pivotal role, you will oversee the delivery of high-quality patient care, support clinical staff development, and ensure efficient, compliant operations—all while making a meaningful impact in the lives of those we serve.
 
Position Details:
<ul>
<li>Reporting to: Executive Director</li>
<li>Schedule: Full-time</li>
<li>Location: Stuart, FL (On-site)</li>
</ul>
 
Key Responsibilities:
<ul>
<li>Lead the Clinical Treatment Team and staff meetings, guiding and mentoring staff.</li>
<li>Provide supervision and development opportunities for clinical staff, ensuring a focus on professional growth and high-quality care.</li>
<li>Deliver direct patient services, including individual and group therapy sessions.</li>
<li>Oversee the development and implementation of treatment plans and discharge summaries.</li>
<li>Evaluate patient progress and assess therapeutic interventions.</li>
<li>Ensure the facility operates in compliance with all state, federal, and Joint Commission standards.</li>
<li>Complete clinical chart audits, QA reports, and support ongoing quality improvement initiatives.</li>
<li>Oversee daily clinical operations and utilization review tasks, ensuring optimal patient care and treatment levels.</li>
<li>Collaborate with medical and nursing teams to ensure integrated patient care.</li>
<li>Maintain clear communication with staff, patients, and external partners to ensure seamless care and operational efficiency.</li>
<li>Regularly engage with the Senior Management Team to promote inter-departmental collaboration.</li>
<li>Evaluate staff performance, provide feedback, and ensure adherence to clinical and ethical standards.</li>
</ul>
 
Required Qualifications:
<ul>
<li>Master’s Degree in Social Work, Psychology, or related human services field.</li>
<li>LCSW, LMHC, or LMFT in the State of Florida.</li>
<li>Minimum of 5 years of clinical experience in addiction and/or mental health settings.</li>
<li>Minimum of 5 years in a leadership role.</li>
<li>Familiarity with state regulations, patient confidentiality, and Joint Commission standards.</li>
<li>Strong leadership, communication, and problem-solving abilities.</li>
</ul>
 
Preferred Qualifications:
<ul>
<li>Doctoral degree in Clinical Psychology or a related field.</li>
<li>Master's Degree in Business or a related field.</li>
<li>Certification(s) related to addiction treatment, such as CAADC or Trauma Certification.</li>
</ul>
 
Why Join Banyan Treatment Centers?
This is an opportunity to make a meaningful impact within an organization that stands as a nationally recognized leader in addiction and mental health care. As our Clinical Director, you will:
<ul>
<li>Join a Mission-Driven, Nationally Recognized Organization: Accredited by the Joint Commission, Banyan has several locations and offers Telehealth services nationwide. Our 2023 partnership with TPG’s Rise Fund supports our mission of expanding access to high-quality, compassionate care delivered by our 1,600+ team members.</li>
<li>Lead with Impact: Lead a dedicated clinical team focused on delivering exceptional care and supporting lasting recovery.</li>
<li>Foster a Positive Work Culture: Promote a supportive, collaborative environment that prioritizes patient care and staff well-being.</li>
<li>Drive Excellence in Care: Oversee clinical programming, ensure compliance, and implement strategies that enhance patient outcomes.</li>
<li>Enjoy comprehensive benefits including medical, vision, and dental insurance; whole and term life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; wellness incentives; and employee assistance and referral programs.</li>
</ul>
 
Apply Now!
Ready to make a lasting difference? Bring your expertise to a mission-driven team and help transform lives at Banyan Treatment Centers. Apply today to join our dedicated, purpose-driven organization.
EOE

Clinical Director

<h3>Job Description</h3>
Access Medical Laboratories is the nation’s premier specialty diagnostic laboratory. We offer a broad menu of testing from blood, saliva and urine samples. Tests are performed at our 25,000 square -foot ultra - automated facility in Jupiter Florida. By providing high quality blood testing within 24hrs we are able to deliver the most up to date information with speed, mobility, and convenience.
 
Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.
 
Job Summary
We are seeking a dedicated Customer Service Quality Assurance Manager to support Access in maintaining a consistent and high level of customer satisfaction across our team. The main objective for this role is to ensure that our clients always have an excellent customer service experience with each team member they interact with everyday.
 
Responsibilities:
<ul>
<li>Establish and refine internal standards for support and call center quality assurance.</li>
<li>Developing and implementing quality assurance policies and procedures across company departments.</li>
<li>Improving training processes by identifying needs and organizing training interventions to meet quality standards and follow internal processes.</li>
<li>Interacting with clients and establishing feedback mechanisms to gather feedback and improve customer service experiences.</li>
<li>Investigating and resolving customer complaints related to quality assurance.</li>
<li>Creating and presenting quality reports to the management team.</li>
<li>Implementing and reviewing customer suggestions, CSAT scores and NPS.</li>
<li>Evaluating the effectiveness of quality assurance programs and offering recommendations for improvement.</li>
<li>Evaluate support engagements against predetermined quality benchmarks.</li>
<li>Co-creating reward and recognition program to highlight top customer service specialists</li>
<li>Additional tasks may be assigned at any time by management.</li>
</ul>
 
Skills &amp; Qualifications: 
<ul>
<li>7+ years of experience as a Quality Assurance Manager or similar role in customer service required</li>
<li>Proven track record of managing a team, improving customer service, and handling complex customer complaints is essential.</li>
<li>High School Diploma required; Bachelor’s degree preferred</li>
<li>Excellent understanding of quality assurance principles and customer service procedures</li>
<li>Proficient in MS Office</li>
<li>Strong problem-solving skills to identify customer service issues and develop effective solutions that improve customer satisfaction.</li>
<li>Ability to monitor and evaluate customer interactions and transactions, analyzing data and trends to measure the effectiveness of customer service strategies.</li>
<li>Interpersonal skills to build and maintain positive relationships with team members, customers, and other stakeholders.</li>
<li>Excellent communication skills, both written and verbal</li>
<li>Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities</li>
</ul>

Customer Experience QA Manager

<h3>Job Description</h3>
About the Role:
Client is seeking a highly organized and proactive Administrative Support professional to join their team on a temporary-to-permanent basis. This role will begin as a 3–6 month contract with the intention to convert to a full-time position. The ideal candidate will have a strong background in administrative support within mid to large-sized companies and a desire to grow into an Executive Assistant (EA) role over time.
Key Responsibilities:
<ul>
<li>Provide day-to-day administrative support to the office manager and broader team</li>
<li>Manage calendars and schedule meetings</li>
<li>Coordinate and order team lunches and office supplies</li>
<li>Handle expense reporting and reimbursement processes</li>
<li>Assist with various administrative projects and office operations</li>
<li>Support the office manager with ad hoc tasks as needed</li>
</ul>
Growth Opportunity:
This position is designed with growth in mind. Once the individual becomes familiar with the organization, there is potential to transition into an Executive Assistant role supporting senior leadership.
Reporting Structure:
<ul>
<li>Reports to: Office Manager</li>
<li>Does not report to: CEO or COO</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 5 years of administrative support experience</li>
<li>Experience working in mid to large-sized companies</li>
<li>Strong organizational and multitasking skills</li>
<li>Professional demeanor and excellent communication abilities</li>
<li>Proven reliability and a stable work history (no job hoppers, please)</li>
</ul>
Education Requirements:
<ul>
<li>Bachelor’s degree or equivalent experience preferred</li>
<li>High school diploma and a professional certification with equivalent experience required</li>
</ul>

12,957 Jobs in West Palm Beach, FL, USA