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<h3>Job Description</h3>
Job Description
Fairfield Inn &amp; Suites in Burlington, CO is looking for one Night Audit agent to join our 21 person strong team. We are located on 526 S Lincoln St. Our ideal candidate is a self-starter, motivated, and hard-working. If you are night owl, this job is for you!
Benefits
<ul>
<li>We offer many great benefits, including free early access to your pay through Homebase.</li>
</ul>
Responsibilities
<ul>
<li>Greet and welcome guests in a friendly and professional manner</li>
<li>Answer and screen phone calls</li>
<li>Check-out and Check-in Guests</li>
<li>Maintaining office cleanliness and organization of resources</li>
<li>Cleaning Checklist</li>
<li>Folding towels, blankets etc. (evening shift, night audit)</li>
</ul>
 
Qualifications
<ul>
<li>Proven experience working as a front desk agent or similar position</li>
<li>Knowledge of spreadsheets and word processing documents</li>
<li>Excellent customer service skills and courteous phone manner</li>
<li>Time-management and organizational skills</li>
</ul>
We are looking forward to receiving your application. Thank you.
 
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Front Desk Agent at Fairfield Inn Burlington

<h3>Job Description</h3>
Job Description
Position Summary:
The Tour Guide warmly welcomes guests and proactively offers them information on operations and answers questions. 

Duties and Responsibilities:
<ul>
<li>
Proactively greet guest, groups of guests, and schools within earshot with a warm welcome 
</li>
</ul>
<ul>
<li>
Communicate ticket prices accurately 
</li>
</ul>
<ul>
<li>
Follow the Find a Way to Their Heart service program with visitors, coworkers, and vendors 
</li>
</ul>
<ul>
<li>
Ensure group leaders are guided efficiently 
</li>
</ul>
<ul>
<li>
Document group and school group’s activities in numerical order on the check off sheet 
</li>
</ul>
<ul>
<li>
Command attention and take the lead with group leaders and teachers 
</li>
</ul>
<ul>
<li>
Explain and start exhibits as needed 
</li>
</ul>
<ul>
<li>
Ensure exhibits are clean and working 
</li>
</ul>
<ul>
<li>
Report to management in the instance an exhibit is having an issue 
</li>
</ul>
<ul>
<li>
Obtain and share accurate farm knowledge with guests and co-workers 
</li>
</ul>
<ul>
<li>
Complete daily operational checklist in area of responsibility 
</li>
</ul>
<ul>
<li>
Complete daily cleaning checklist in area of responsibility 
</li>
</ul>
<ul>
<li>
Solve problems as they occur 
</li>
</ul>
<ul>
<li>
Work in a fast-paced environment paying attention to each guest and remembering which attractions they experienced and which ones they have yet to experience 
</li>
</ul>
<ul>
<li>
Professionally, politely, and positively communicate to guests and co-workers 
</li>
</ul>
<ul>
<li>
Manage time effectively and adapt quickly to changing priorities 
</li>
</ul>
<ul>
<li>
Follow written and verbal instructions from company operating procedures and/or management 
</li>
</ul>
<ul>
<li>
Stay organized in manner, with materials, and company property 
</li>
</ul>
<ul>
<li>
Stay in constant communication with other departments informing them of guests’ activities and their desires 
</li>
</ul>
<ul>
<li>
Multitask and anticipate the needs of guests 
</li>
</ul>
<ul>
<li>
Communicate departmental improvement ideas to management 
</li>
</ul>
<ul>
<li>
Find projects to work on during idle times 
</li>
</ul>
<ul>
<li>
All other duties as assigned 
</li>
</ul>

Position Requirements: 
<ul>
<li>
Effective listening and communication skills 
</li>
</ul>
<ul>
<li>
Have a keen eye for detail 
</li>
</ul>
<ul>
<li>
Demonstrated integrity and ethical standards 
</li>
</ul>
<ul>
<li>
Moderate technical expertise and knowledge of company products and equipment 
</li>
</ul>
<ul>
<li>
Problem solving abilities 
</li>
</ul>
<ul>
<li>
Comfortable with a fast-paced environment 
</li>
</ul>
<ul>
<li>
Professional, outgoing, and polite demeanor and appearance 
</li>
</ul>
<ul>
<li>
Able to handle a moderate activity level and maneuver quickly 
</li>
</ul>
<ul>
<li>
Manages time effectively and adapts quickly to changing priorities 
</li>
</ul>
<ul>
<li>
Must be comfortable with heights 
</li>
</ul>
<ul>
<li>
Able to multitask 
</li>
</ul>
<ul>
<li>
Able to perform basic math problems 
</li>
</ul>
<ul>
<li>
Team player who works productively with wide ranges of people 
</li>
</ul>
<ul>
<li>
Able to think and work independently with some directions 
</li>
</ul>
<ul>
<li>
Capable of following written instructions and documented procedures 
</li>
</ul>
<ul>
<li>
Good organizational skills 
</li>
</ul>
<ul>
<li>
Complete projects in a timely manner with no procrastination 
</li>
</ul>
<ul>
<li>
Flexible availability 
</li>
</ul>

Tour Guide

<h3>Job Description</h3>
Job DescriptionStart a new career as a Concierge at The Reserve at First Colony Assisted Living and Memory Care! Make a difference in someone's life every day.&nbsp; At The Reserve at First Colony, we offer fulfilling roles in assisted living and memory care, where staff can make a meaningful impact while working in a respectful and enriching setting. Why Join Us?&nbsp;
<ul>
<li>Competitive Pay:&nbsp;$12&nbsp;- $15/hour + Credit for experience</li>
<li>Flexible Schedule: Monday - Friday&nbsp;| 7am - 1:30pm | Includes occasional holidays</li>
<li>Supportive Team:&nbsp;We value our caregivers as much as our residents</li>
<li>Quick Hiring:&nbsp;Apply today and hear back within 48 hours</li>
</ul>
 What You'll Do:&nbsp;
<ul>
<li>Serve as the first point of contact for residents, families, and visitors, providing exceptional customer service and support&nbsp;</li>
<li>Answer phones, greet&nbsp;guests, manage&nbsp;resident requests, coordinate&nbsp;transportation and appointments</li>
<li>Assist with administrative tasks</li>
<li>Facilitate communication between residents and staff, ensuring a welcoming and organized environment</li>
</ul>
 What You'll Need:&nbsp;
<ul>
<li>Must be 18&nbsp;years of age or older</li>
<li>Minimum of 1 year of customer service or front desk experience, preferably in a hospitality, healthcare, or senior living setting</li>
<li>Must be proficient with technology and adapt to new software.</li>
</ul>
&nbsp;Benefits Available to You
<ul>
<li>Medical, dental and vision insurance&nbsp;</li>
<li>Health Savings &amp; Flexible Spending Accounts&nbsp;</li>
<li>Life/AD&amp;D Insurance&nbsp;&nbsp;</li>
<li>Short- &amp; Long-Term Disability&nbsp;&nbsp;</li>
<li>Accident, Cancer, Critical Illness, &amp; Hospital Indemnity Insurance&nbsp;&nbsp;</li>
<li>Employee Assistance Program&nbsp;</li>
<li>Perks at Work Discount Program&nbsp;</li>
</ul>

To apply, please complete the required questionnaire. We accept applications on a rolling basis.
We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.
Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.
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Concierge

<h3>Job Description</h3>
Job Description
We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.&nbsp;
The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. This role is a part-time position which requires flexibility, AM/PM shifts.
&nbsp;
Benefits:
<ul>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance</li>
<li>401(k)</li>
<li>Short Term Disability&nbsp;</li>
<li>Free Associate Parking</li>
<li>Free Meal for every shift worked</li>
<li>25% Discount in Resort Outlets</li>
<li>Hotel Discounts with OPL</li>
<li>Friends and Family Discount&nbsp;</li>
</ul>
Responsibilities:
<ul>
<li>Greeting guests upon arrival and making them feel welcome</li>
<li>Recognizing repeat, VIP status and/or loyalty</li>
<li>Administering check-ins and check-outs</li>
<li>Providing front desk services to guests</li>
<li>Assigning rooms and taking care of administrative duties</li>
<li>Delivering mail and messages</li>
<li>Processing guest payments</li>
<li>Coordinating with bell service and staff management</li>
<li>Being a source of information to guests on various matters such as transport and restaurant advice</li>
<li>Accommodating general and unique requests</li>
<li>Diffusing conflict or tense situations with guests, handling guest opportunities</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or GED</li>
<li>Previous customer service experience</li>
<li>Exceptional interpersonal skills</li>
<li>Excellent written and verbal communication</li>
<li>Time management and organizational skills</li>
<li>Conflict resolution experience</li>
<li>Patience and good listening skills&nbsp;</li>
</ul>
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.&nbsp;
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
&nbsp;

Front Desk Agent, Part-time AM /PM

<h3>Job Description</h3>
Job Description
Since 1997, Mike Cunningham, owner of Cunningham Restaurant Group (CRG), has created an array of unforgettable dining experiences for guests. From its humble beginnings in Brownsburg, Indiana to a growing tri-state restaurant group, CRG represents a steady beat of expansion and innovation fueled by a commitment to community impact. Our vision is reflected in forty restaurants…eighteen concepts… and sustainable, consistent growth.
Job Overview: As a Host, you are the first point of contact for our guests and play a crucial role in providing exceptional customer service. Your warm and welcoming demeanor sets the tone for the dining experience, and your organizational skills help ensure efficient seating and guest satisfaction.
Key Responsibilities:
1. Guest Greeting and Seating:
<ul>
<li>
Welcome guests with a friendly and positive attitude as they arrive at the restaurant.
</li>
<li>
Manage the waitlist and reservations, accurately estimating wait times and making guests comfortable while they wait.
</li>
<li>
Escort guests to their tables, presenting menus, and providing any necessary assistance.
</li>
<li>
Seat guests according to seating charts and server rotation, optimizing table turnover.
</li>
</ul>
2. Reservation Management:
<ul>
<li>
Take and confirm reservations over the phone or through the restaurant's reservation system.
</li>
<li>
Maintain an up-to-date reservation book, ensuring that all reservations are recorded accurately.
</li>
<li>
Communicate special requests and guest preferences to servers and kitchen staff.
</li>
</ul>
3. Guest Assistance:
<ul>
<li>
Provide guests with information about the restaurant, including menu items, daily specials, and promotions.
</li>
<li>
Assist guests with coat check, if applicable.
</li>
<li>
Handle guest inquiries, concerns, or special requests with professionalism and attentiveness.
</li>
</ul>
4. Communication and Coordination:
<ul>
<li>
Maintain effective communication with servers, bussers, and kitchen staff to ensure efficient seating and service.
</li>
<li>
Relay any important guest information to the appropriate team members.
</li>
<li>
Coordinate with servers to manage guest flow and ensure a smooth dining experience.
</li>
</ul>
5. Waitlist Management:
<ul>
<li>
Keep track of waiting guests and notify them when their tables are ready.
</li>
<li>
Communicate waitlist status and estimated wait times to waiting guests.
</li>
</ul>
6. Cleanliness and Organization:
<ul>
<li>
Keep the host/hostess stand and waiting area clean, organized, and well-stocked.
</li>
<li>
Ensure menus, promotional materials, and other items are in good condition and readily available.
</li>
</ul>
Qualifications:
<ul>
<li>
Excellent customer service and communication skills.
</li>
<li>
Friendly and outgoing personality with a positive attitude.
</li>
<li>
Strong organizational and multitasking abilities.
</li>
<li>
Ability to remain calm and professional in high-pressure situations.
</li>
<li>
Familiarity with reservation systems or software is a plus.
</li>
<li>
Previous host/hostess experience is preferred but not required; training will be provided.
</li>
</ul>
Physical Requirements:
<ul>
<li>
Ability to stand, walk, and move around the restaurant for extended periods.
</li>
<li>
Occasionally lift and carry items up to 20 pounds.
</li>
<li>
Flexibility to work evenings, weekends, and holidays.
</li>
</ul>
This position is classified as non-exempt under applicable wage and hour laws and is eligible for overtime compensation in accordance with applicable regulations. 
We offer competitive compensation, a welcoming team environment, and opportunities for growth within our restaurant. If you are a hospitality-focused individual who enjoys creating a positive first impression and ensuring an exceptional guest experience, we encourage you to apply. Join our team and be an integral part of delivering memorable dining experiences to our guests!
At Cunningham Restaurant Group, we embrace diversity and uphold equal opportunities for all. Our commitment to fairness and inclusivity reflects our core values of Connection, Honesty, Ownership, Respect, Fairness, Kindness, and Opportunity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please join us in fostering an environment where everyone is valued and respected.

Host

<h3>Job Description</h3>
Job Description
Position Summary
Our team is looking to add an upbeat Night Auditor that is friendly, and detail orientated. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area.

Essential Functions
<ul>
<li>Perform guest check-in services in a courteous and efficient manner as set forth by Hilton Marco Island Resort and Spa: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay. </li>
<li>Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.</li>
<li>Perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards.</li>
<li>Complete shift check list to include all reports mentioned therein. Maintain continuity /communication between shifts. Ensure distribution of messages, mail, and faxes to guests. Complete reservations for guests that include, but are not limited to airline reservations, theatre, sports, overnight shipping etc. while always promoting our hotel first.</li>
<li>Recognize guests with a friendly greeting. Anticipate guests’ complaints, develop the most effective solution, and handle guests’ concerns immediately and confidently. Follow the 15-5 Rule, and use of guest’s name.</li>
<li>Use HOTSOS to expedite guest requests. </li>
<li>Follow proper cash handling procedures as outlined in the Hilton Marco Island Beach Resort and Spa Standards. Responsible for all moneys issued by accounting.</li>
<li>Up sell hotel services to maximize revenue whenever possible.</li>
<li>Ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests. </li>
<li>Process all payments according to established hotel requirements.</li>
<li>Provide information and assistance to all guests and vendors.</li>
<li>Prepares all necessary reports during each shift for the management team.</li>
<li>Ensure confidentiality, security, and safety of hotel guests regarding Front Desk communications always.</li>
<li>Answer in-coming (from outside the hotel) calls using the provided script in a friendly and professional manner. Respond by relaying guest calls to the requested extension by using appropriate security procedures, or by providing requested information. All in-coming calls to be answered and faxes delivered within the set time limit as per the Hilton standards.</li>
<li>Answer in-house calls by using the provided script in a friendly and professional manner. Record guest special requests on daily log. Relay requests to the appropriate department and complete a follow up call according to the guidelines set in the Hilton Marco Island Beach Resort and Spa standards.</li>
<li>Transcribe complete messages and repeat information to verify accuracy or offer to transfer the guest to the appropriate voice mail. Input and retrieve messages as requested. Read and verbally recite exact message for the guest.</li>
<li>Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc.</li>
<li>Act as dispatcher for security, guest services, and property operations team members. Provide timely information via HOTSOS to team members in response to emergencies and guest requests such as housekeeping and maintenance problems. </li>
<li>Record wake-up call requests and enter into the telephone system. Ensure no calls are missed.</li>
</ul>

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Director of Rooms and the General Manger based upon the particular requirements of the Hotel.

Other
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Hilton Marco Island Beach Resort and Spa, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
 
Specific Job Knowledge, Skill, and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.
<ul>
<li>Possess the ability to dress in a professional manner.</li>
<li>Maintains pleasant and professional communication skills weather interacting with hotel clientele and team members.</li>
<li>Ability to learn and understand a complex telephone system.</li>
<li>Ability to learn and understand basic computer skills &amp; possess considerable Internet knowledge.</li>
<li>Ability to react quickly/decisively to emergencies and requests.</li>
<li>Ability to concentrate in high-volume high-pressure area.</li>
<li>Ability to stand, walk and sit for extended periods of time.</li>
<li>Ability to perform duties in a closed and confined space and at times may be hot and noisy.</li>
<li>Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs.</li>
<li>Ability to communicate in English telephonically, over a handheld radio, and face-to-face clearly.</li>
<li>Possess considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc.</li>
<li>Possess considerable ability to listen effectively.</li>
<li>Knowledge of local tourist and trade attractions. Ability to make reservations: restaurant, airline, train, room, rental car, etc.</li>
<li>Visual ability to read manufacturer’s instructions, correspondence, etc.</li>
<li>Ability to read, write, and comprehend English.</li>
<li>Detail oriented work habits and ability to accomplish goals in a timely manner.</li>
<li>Ability to become OnQ certified.</li>
<li>Ability to become First Aid and CPR certified.</li>
<li>Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns.</li>
<li>Ability to work under time constraints and deadlines, must be productive in quantity and quality of work.</li>
<li>Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc.</li>
<li>Possess knowledge of the Marco area to give directions, etc. to guests.</li>
</ul>
Protect employer’s privacy and data: keep passwords safe.
Qualifications
 
Education: 
<ul>
<li>Education or experience to meet the required job knowledge, skills, and abilities. High School graduate or equivalent preferred. </li>
</ul>

Experience:
<ul>
<li>6 months customer service required. </li>
<li>Night Audit experience is strongly preferred. </li>
<li>Cash handling, or hotel Front Desk experience preferred. </li>
<li>Hilton experience preferred. PBX Experience preferred.</li>
</ul>

Licenses or Certificates:
<ul>
<li>First Aid and CPR certified.</li>
</ul>

Grooming:
<ul>
<li>All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook.</li>
</ul>

Other:
<ul>
<li>Additional language ability preferred.</li>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. </li>
<li>This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. </li>
<li>May perform other duties as assigned.</li>
</ul>

Night Auditor

<h3>Job Description</h3>
Job Description
&nbsp;
<ul>
<li>We are hiring immediately for full time GUEST SERVICES AGENT positions.</li>
<li>Location: Arkansas Children's Hospital - 1 Children's Way, Little Rock, AR 72202&nbsp;Note: online applications accepted only.</li>
<li>Schedule: Full time schedule. Days and&nbsp;hours may vary. More details upon interview.</li>
<li>Requirement: No experience is necessary. Willing to train!&nbsp;</li>
<li>Fixed Pay Rate:&nbsp;$15.00 per hour.</li>
</ul>
&nbsp;
Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself!
&nbsp;
Crothall Healthcare provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market leader in Environmental Services (EVS), and many of the almost 1,300 accounts it serves are recognized as U.S. News &amp; World Report ranked Top Hospitals and Health Systems. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work, and Best Place to Work in Pennsylvania, since 2013. Crothall has almost 30,000 dedicated team members across its core services, which include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.&nbsp;
Job Summary
 Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Supervises Guest Service Agents. Essential Duties and Responsibilities: 
<ul>
<li>Assign duties to Front Office employees to ensure completion of shift duties. Act as a resource to Front Office employees on difficult, technical procedures or "problem" reservations. Monitor staff performance, providing them and the Front Office Manager with feedback. Maintain communication logs with staff and managers. Monitor and schedule staff meals and breaks. </li>
<li>Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information. </li>
<li>Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. </li>
<li>Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. </li>
<li>Balances and drops receipts according to accounting specifications. </li>
<li>Provides guests with information about the facility, services, and amenities. </li>
<li>Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. </li>
<li>Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested. </li>
<li>Fields and resolves guest complaints or escalate for resolution to appropriate department. </li>
<li>Assists guests in emergency situations. </li>
<li>Maintains adequate supplies and functional equipment at the Front Desk. </li>
<li>Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty. </li>
<li>Performs other duties as assigned. </li>
</ul>
BENEFITS FOR OUR TEAM MEMBERS
<ul>
<li>Full-time and part-time positions&nbsp;are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program</li>
</ul>
<ul>
<li>Full-time positions also offer&nbsp;the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
<a href="https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf" target="_blank">https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTranspa…</a>
Crothall is a member of Compass Group. Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. &nbsp;
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.&nbsp;Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.&nbsp;
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.&nbsp;
Crothall maintains a drug-free workplace.&nbsp;

GUEST SERVICES AGENT (FULL TIME)

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Free uniforms</li>
</ul>
 At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll make everyone feel welcomed, and youll create an environment of generosity, happiness, and joy in your community. But it gets even better: 
<ul>
<li>We close early so you can enjoy your evenings.</li>
<li>We offer flexible work schedules.</li>
<li>Were keeping it casual. T-shirts and sneakers are where its at!</li>
<li>Cake discounts. Yummm!</li>
<li>You dont have to be 18 to work here, so students can join us.</li>
<li>This job is fun. Its literally a piece of cake!</li>
<li>This is a great place to make new friends!</li>
<li>Youll get trained. Not only on crafting cake, but on growing your career.</li>
<li>We love to celebrate and bring joy to the community. Apply now. Joy is the job.</li>
</ul>

Guest Service Representative

<h3>Job Description</h3>
Job Description
Join Our Team Today! 
The Courtyard Mt. Pleasant situated on CMU's campus is seeking a skilled and organized Night Audit associate to support our third-shift hotel and guest service operations on a part-time basis. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! 
 
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS: 
<ul>
<li>Perform guest registrations (check ins &amp; check outs), room assignments, and special requests</li>
<li>Knowledge of daily hotel operations, policies, procedures, and internal rules</li>
<li>Knowledge of Brand’s operating systems and Brand’s customer loyalty programs</li>
<li>Knowledge of guest rooms, locations, amenities, features, and all other services offered</li>
<li>Knowledge of room rates, packages, discounts, and promotions</li>
<li>Ensure proper credit when checking out guest(s) and handle late charges accordingly</li>
<li>Knowledge of cash handling and bank procedures to check out all guest(s)</li>
<li>Bank out at end of shift by following drop procedures</li>
<li>Email daily reports to accounting office</li>
<li>Answer phones, handle mail, and take messages</li>
<li>Assist guests with problems and questions; ensure all guest problems are resolved</li>
<li>Knowledge of the city, local area, and attractions</li>
<li>Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry</li>
<li>Know all emergency procedures and the proper action to take</li>
<li>Operate safe deposit boxes</li>
<li>Inspect conference rooms, common areas and public restrooms to ensure cleanliness</li>
<li>Perform security walks of hotel</li>
<li>Investigate and address noise/party issues</li>
<li>Set up, prepare, and maintain breakfast area</li>
</ul>

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 
COMPETENCIES:
<ul>
<li>Computer software skills</li>
<li>Excellent communication, both verbal and written</li>
<li>Dependable and guest-focused</li>
<li>Strong time management and problem solving skills</li>
</ul>

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
1-2 years of hotel experience is a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS
Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references
 
SUPERVISORY RESPONSBILITY
This position doesn’t manage any staff members.
 
BENEFITS WE OFFER
<ul>
<li>Career development &amp; training</li>
<li>Paid time off</li>
<li>Travel and hotel discounts</li>
<li>401(k) with company match</li>
<li>Bonus potential</li>
<li>And more!</li>
</ul>
 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
 
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel.
 
WHO WE ARE 
At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. 
To learn more about our growing company, please visit <a href="http://www.lodgco.net" target="_blank">www.lodgco.net</a>
 
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Night Audit

<h3>Job Description</h3>
Job Description
Wage and Benefits:
<ul>
<li>Medical Insurance</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>401(K) Match</li>
<li>Paid Time Off</li>
</ul>
JOB SUMMARY: Assists in the performance of duties necessary to keep the physical structure of the hotel in good repair. These duties include carpentry, electrical and mechanical repairs and other maintenance duties.

ESSENTIAL FUNCTIONS:
<ul>
<li>Knows and observes safety precautions; inspects and reports discrepancies in policy with regard to maintenance and safety.</li>
<li>Troubleshoots/overhauls major equipment in the hotel.</li>
<li>Changes worn or broken parts to solve equipment problems.</li>
<li>Assists Chief Engineer in administration of an on-going preventive maintenance program for equipment and guest rooms; performs planned maintenance on equipment to prolong life and prevent shutdown, including:
<ul>
<li>Repairs furniture and structures, including mending chairs and tables, patching sheetrock, regluing wallpaper, and re-grouting bathroom tiles.</li>
<li>Repairs and maintains electrical items, including lamps, switches, and receptacles.</li>
<li>Repairs and maintains heating and air conditioning unit by inspecting controls, cleaning and changing filters, and listening for faulty sounds.</li>
</ul>
</li>
<li>Responds to guest and staff needs, e.g., kitchen, lounge, laundry equipment, repairs, guest complaints, TV problems, clogged toilets and drains:
<ul>
<li>Performs various electrical and mechanical repairs</li>
<li>Performs minor repairs on fans and air conditioners</li>
<li>Performs various carpentry work</li>
<li>Performs routine plumbing repairs</li>
</ul>
</li>
<li>Records engineering log entries during assigned shift.</li>
<li>Assists in administration of applicable franchise maintenance programs.</li>
<li>Assists in maintenance of departmental tools, work spaces, and equipment.</li>
<li>Knows and observes safety precautions, fire safety procedures and emergency action plans, and use of fire control/alarm systems and extinguishers.</li>
<li>Performs special projects as requested to enhance hotel condition and performance.</li>
<li>Performs inspection and reporting of discrepancies.</li>
<li>Complete all assign tasks on checklist and complete walkthrough with Manager to ensure all tasks were completed on said employee’s checklist before employee clocks out.</li>
<li>On call even on days off for emergency purposes only that could result in property damage or loss of revenue. Employee will be compensated a minimum of 2 hours if called in for an emergency purpose.</li>
<li>Performs other related and unrelated tasks as assigned by management.</li>
</ul>

JOB SPECIFICATIONS:
<ul>
<li>Environmental Conditions
<ul>
<li>Inside and outside: Partially protected from weather conditions but may require outside work up to 25% of shift, e.g., grounds maintenance, parking lot maintenance/repair.</li>
</ul>
</li>
<li>Essential Skills
<ul>
<li>Requires familiarity with applicable franchise standards and procedures. </li>
<li>Must possess knowledge, skill, and ability in carpentry, routine plumbing, minor electrical work, minor mechanical repairs, routine maintenance duties and safety precautions. </li>
<li>Must possess ability to work with minimal or no supervision. </li>
<li>Requires effective communications skills.</li>
</ul>
</li>
<li>Educational/Vocational Preparation
<ul>
<li>High school graduate or equivalent preferred.</li>
<li>Ability to follow schedule and ability to perform physical labor.</li>
<li>Technical training in mechanical and electrical fields, and experience (1+ years) in maintenance of air conditioning, refrigeration, and heating systems and (2+ years) experience in carpentry, plumbing. </li>
<li>Requires ability to professionally represent the hotel and communicate effectively with hotel staff and guests.</li>
</ul>
</li>
</ul>
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