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<h3>Job Description</h3>
Job Description
Are you looking for an exciting job that keeps you connected with children and their families? Join King's Swim Academy, an Emler School Swim School Partner Brand as a Front Desk Associate! Welcome our customers and their children with excitement into our swim school and assist families with current enrollments and new registrations for swim lessons. This role is for candidates with a passion for relationship building with all ages and strong communication skills. Preference given to qualified individuals for the role who are willing to complete in-water teacher training in addition to filling instructor shifts regularly. We proudly invest in our team members through paid training and provide professional development opportunities from the start! Come work with a team that values individual contributions to our culture and prioritizes team building. What to Expect:&nbsp;
<ul>
<li>Enroll students in lessons, collect payments and manage administrative responsibilities.</li>
<li>Complete curriculum training to become knowledgeable on the product and provide exceptional experiences for children and families.&nbsp;</li>
<li>Use creative thinking skills to identify and resolve challenges with customers.</li>
<li>Attend paid training and development opportunities.</li>
<li>Work a set schedule with a variety of shifts including evenings and weekends.</li>
<li>Want more out of your workday? Extra hours are available and preference is given to customer service staff who are cross-trained as a swim instructor!</li>
<li>Replace the gym with work! Standing for periods of time, moving around our facility, and lifting merchandise are all expected parts of the job.</li>
</ul>
Starting Rate: $18 per hour Full Pay Range: $18-25 per hour Employee Perks:&nbsp;
<ul>
<li>Tuition reimbursement program for students&nbsp;</li>
<li>Referral bonus program&nbsp;</li>
<li>Raise opportunities for top performers&nbsp;</li>
<li>Increases for various certifications</li>
<li>Free employee wellness program&nbsp;</li>
</ul>
Employee Benefits:
<ul>
<li>Discounted pet insurance&nbsp;</li>
<li>Voluntary 401(k)</li>
<li>Paid sick leave under CA state’s paid sick leave law</li>
<li>Health, dental and vision insurance are available to employees who regularly work full time (32+ hours per week)</li>
</ul>
What YOU will gain:
<ul>
<li>Valuable Experience - Teach children in an educational environment and sharpen communication skills by providing progress updates for parents.</li>
<li>Active Work Environment - Say goodbye to sitting at a desk all day and splash into the pool to stay active throughout your workday!</li>
<li>Mentorship - Receive hands-on training alongside our mentors every step of the way. We also provide frequent opportunities to become a certified mentor and trainer!&nbsp;</li>
<li>Community Outreach Opportunities - We go beyond teaching lifesaving swim skills. Hosting school supply drives for children in need, raising funds for swim lesson scholarships, and promoting water safety education are some ways we participate in uplifting our communities through impactful initiatives.</li>
<li>Customer Service Skills - Selling swim lessons, gaining curriculum knowledge and problem solving.</li>
</ul>
Just how much difference can YOU make? At Emler Swim School we recognize that learning to swim is more than just a competence; it’s a lifelong skill and an essential part of a child’s development. We take that responsibility seriously and are dedicated to making it one of their fondest memories. Emler Swim School and partner brands expand across 12 states and 55 locations, continuing to grow and teaching over 1 million students per year.
Emler Swim School participates in E-Verify. We will provide the federal government with Form I-9 information to confirm all hires are authorized to work in the U.S.
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Front Desk Associate

<h3>Job Description</h3>
Job Description Who You Are: Embark on a serene journey as a Beauty Host with L’Occitane. &nbsp;Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors. The Fundamentals of What You’ll Do:
<ul>
<li>Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections. </li>
<li>Prioritize Guest Experience: &nbsp;Anticipate the needs of your guests and strive to exceed their expectations.</li>
<li>Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.&nbsp; </li>
<li>Let Success Drive You: Support &amp; assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.</li>
<li>Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.</li>
<li>Communicate with Care:&nbsp; &nbsp;Collaborate and be varied with communication styles as well as individual personalities within the team.&nbsp;</li>
</ul>
 We value hearing from individuals who possess: 
<ul>
<li>Strong communication skills and creative problem-solving ability.</li>
<li>Entrepreneurial attitude with a background in a sales-driven environment</li>
<li>Mindset focused on customer satisfaction (internal and external customers)</li>
<li>Interest in skincare, body care and fragrance is beneficial. </li>
<li>Adaptability and flexibility are recommended</li>
<li>Basic Technology Skills&nbsp; </li>
</ul>
 The pay range for this role is $20.00 - $23.00 an hour (based on skills and experience). We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable. We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets. &nbsp;
All Applicants:
L'Occitane's Privacy Statement
United States Applicants Only:
Employee Rights
FMLA: Posters
FMLA Special Rules for Returning Military Members (USERRA)
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Beauty Host - Full Time - Palo Alto

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Free uniforms</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
</ul>
 Mathnasium of Noe Valley is searching for a friendly and reliable Center Assistant to be the welcoming face of our math learning center. In this role, youll greet students, guide them to their instructors, help with check-in/check-out, and keep our center running smoothly. Job Responsibilities Student Check-In &amp; Check-Out 
<ul>
<li>Welcome students as they arrive and ensure they are signed in.</li>
<li>Direct students to their assigned instructor.</li>
<li>Ensure a parent/guardian is present before releasing a student at the end of a session.</li>
<li>Monitor the entry/exit area to make sure students are safe.</li>
<li>Enforce center policies for pick-up and drop-off.</li>
</ul>
Administrative &amp; Support Tasks 
<ul>
<li>Assist students with prize redemption and tracking points.</li>
<li>Answer basic parent questions and direct more detailed inquiries to the Center Director.</li>
<li>Assist instructors with small tasks (organizing materials, restocking supplies).</li>
</ul>
Qualifications 
<ul>
<li>Friendly, patient, and comfortable interacting with kids and parents.</li>
<li>Reliable and attentive to detail.</li>
<li>Prior experience working with children (e.g., camps, schools, daycare) is a plus but not required.</li>
<li>Must be able to work 20 hours/week</li>
<li>Must pass a background check</li>
</ul>
Who we are: Mathnasium is a Math Learning Center. You can learn more about what we do on our website.

Front Desk Coordinator and Learning Center Assistant

<h3>Job Description</h3>
Job Description
We are looking for a detail-oriented and experienced Concierge to join our team at a prestigious residential property in San Francisco, California. This is a Contract position, ideal for individuals who excel in delivering exceptional service and maintaining a welcoming environment. The role requires adherence to a business-appropriate dress code and offers parking availability for your convenience.
 
Responsibilities:
• Greet and assist residents and visitors with a friendly and attentive demeanor.
• Manage front desk operations, including answering phone calls and addressing inquiries.
• Coordinate with property management to handle resident requests efficiently.
• Ensure a secure and welcoming environment by monitoring access to the property.
• Maintain a clean and organized front desk area at all times.
• Provide information and recommendations about local services and amenities as needed.
• Handle mail and package distribution for residents promptly and accurately.
• Respond to emergencies or unexpected situations calmly and effectively.
 
** If you're interested in this position, please apply to this position and contact Allison Jacques at Allison.jacques - at - roberthalf - .com with your word resume and reference job ID#*00410-0013292675*
• Previous experience in a concierge, front desk, or customer service role. • Exceptional interpersonal and communication skills. • Ability to maintain a neat and detail-oriented appearance and follow a business-appropriate dress code. • Strong organizational skills and attention to detail. • Proficiency in managing front desk operations, including phone and email communication. • Ability to handle multiple tasks and prioritize effectively. • A proactive and solution-oriented approach to problem-solving.

Concierge

<h3>Job Description</h3>
Job Description
&nbsp; Founded in 1975, the East Bay Asian Local Development Corporation (EBALDC) is a pioneering social enterprise with deep roots in the Asian and Pacific Islander communities of the East Bay. We serve diverse populations by creating healthy, safe, and vibrant neighborhoods through community-centered development. EBALDC generates over 75% of its revenue from earned income, operating across real estate development, property management, social services, and professional consulting. Our work spans corporate programs, subsidiaries, and partnerships with both public and private sectors. We believe lasting change starts with the people who live in our neighborhoods. Through leadership development, network building, and co- designed solutions, we equip residents with the tools to shape their own communities—unlocking collective power for long-term impact. East Bay Asian Local Development Corporation (EBALDC)&nbsp;is seeking for a regular full time&nbsp;Desk Clerk&nbsp;at the California Hotel in Oakland, CA.
Schedule: Monday- Friday 7AM-3PM&nbsp; Location: San Pablo Hotel
Summary: The Desk Clerk ensures building safety and security by monitoring entrances, exits, and cameras; documenting activity; responding to emergencies; and supporting residents, staff, and visitors.
Key Responsibilities:
<ul>
<li>
Monitor building access, cameras, and security systems.
</li>
<li>
Maintain logbook of activity, incidents, and key usage.
</li>
<li>
Respond to emergencies and contact appropriate staff or services.
</li>
<li>
Support residents with requests, conflicts, or crisis situations using de-escalation techniques.
</li>
<li>
Complete work orders, check equipment, and keep common areas neat.
</li>
<li>
Enforce House Rules and building policies.
</li>
<li>
Assist with office duties, events, and re-certifications as needed.
</li>
</ul>
Qualifications:
<ul>
<li>
1+ year experience as a desk clerk/security.
</li>
<li>
Computer literacy; strong communication skills.
</li>
<li>
Knowledge of HUD guidelines preferred.
</li>
<li>
Ability to work independently, set priorities, and interact with diverse groups.
</li>
</ul>
Physical Requirements: Ability to sit, stand, bend, lift/carry up to 20 lbs., and use standard office equipment.
Salary Range: $39,000-S42,000 annually&nbsp; &nbsp;
Benefits and Other Information:
EBALDC offers excellent benefit. EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees.
Equal Employment Opportunity:&nbsp;Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to age, marital status, religion, gender, sexual orientation, gender identity, race, creed, color, national origin, mental or physical disability (including but not limited to AIDS and ARC) military or military veteran status, or other characteristics protected by law. Diversity, Equity, and Inclusion (DEI):We believe our commitment to building healthy, vibrant and safe neighborhoods through community development is strengthened when we pursue diversity, equity, and inclusion as both agency values and practices.
This position qualifies for the federal Public Service Loan Forgiveness (PSLF) program. As a nonprofit employer, EBALDC is a qualified organization under the PSLF program, which may allow eligible employees to receive forgiveness on certain federal student loans after meeting program requirements.
**All candidates will be subject to a background check as a condition of employment**
Please NO PHONE CALLS!&nbsp;
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Daytime Desk Clerk

<h3>Job Description</h3>
Job Description
About the California Academy of Sciences
The California Academy of Sciences is a globally renowned scientific and cultural institution located in the heart of San Francisco's Golden Gate Park. Home to a world-class planetarium, aquarium, research center, and natural history museum—all under one living roof—our mission is to regenerate the natural world through science, learning, and collaboration.
Our extensive collections span plants, animals, fossils, and cultural artifacts from across the globe and throughout history. We are a diverse team of leading biodiversity scientists, educators, storytellers, designers, and communicators who work collaboratively to advance knowledge and inspire action through science and storytelling.
When you join the California Academy of Sciences, you become part of a mission-driven community that values curiosity, collaboration, and innovation. Whether you're working behind the scenes in research or engaging the public on the museum floor, your work will help connect people to the natural world and empower them to protect it.
About the Opportunity
The Service Associate reports to the Guest Experience Assistant Manager and is responsible for tasks pertaining to the day-to-day operations and providing platinum-level customer experiences to guests of the California Academy of Sciences. Areas of responsibility included are the entryway, theaters, exhibits, and various special events throughout the museum. As assigned by the on-duty Assistant Manager, the Service Associate will respond to constantly changing operational needs by providing excellent customer service. 
This positionrequires evening, full weekend, and holiday availability. The California Academy of Sciences is open to the public 365 days a year. 
Organizational Culture Join a team dedicated to the Academy's mission, vision and values!Currently, the Academy has a new strategic plan including three initiatives – Hope for Reefs, Thriving California, and Islands 2030 – that leverage biodiversity science, environmental learning, and collaborative engagement to regenerate fragile ecosystems around the world. Learn more at <a href="https://www.calacademy.org/about-us/major-initiatives" target="_blank">https://www.calacademy.org/about-us/major-initiatives</a>.
We hope you are inspired by what we do and are excited to contribute to our mission. The mission of the California Academy of Sciences is to regenerate the natural world through science, learning, and collaboration. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every qualification for the position.
This position is based in San Francisco, California. Staff are currently expected to work from the Academy offices.
About the Guest Experience Team: 
The Guest Experience team provides the highest level of service to all of our visitors, members and beyond. Our team is responsible for overseeing public floor operations including the entryway, theaters, exhibits and various special events. We are often responding to constantly changing operational needs and work closely as a team to solve problems. Our team is essential to creating a positive guest experience.
Key Responsibilities 
Position Duties and Responsibilities:
<ul>
<li>This position is responsible for working in and has duties in the following areas of the Academy: Guest Experience (hosting, group entry facilitation, way-finding), show control (Planetarium and Forum), and exhibit facilitation (Rainforest and Earthquake).</li>
<li>Assist in special event after-hours operation in the aforementioned areas, as assigned. During special events staff will be under the direct supervision of the Guest Experience event lead. </li>
<li>Proactively engage with visitors by providing information on daily programs, exhibits, suggested museum itineraries, and San Francisco attractions</li>
<li>Facilitate traffic flow in and out of the museum, exhibits, and theaters</li>
<li>Continuously interact with our guests to ensure an excellent experience which exceeds their expectations</li>
<li>Provide necessary support to the Assistant Managers as needed to ensure smooth operation of the department, including light office work and visitor registration</li>
<li>Work with the Custodial Team to assist with general cleaning and sanitation of workspaces and high touch areas of the public floor</li>
<li>Other duties as assigned</li>
</ul>
Qualifications: A successful candidate will have the following:
Experience
<ul>
<li>Prior experience in a fast paced customer-facing environment</li>
<li>Experience with a ticketing system, electronic scanners and tablets preferred</li>
<li>Experience with children and families preferred</li>
</ul>
Skills, and Abilities:
<ul>
<li>Honesty and reliability required</li>
<li>Commitment to excellent customer service</li>
<li>Ability to work independently and show initiative</li>
<li>Excellent communication skills</li>
<li>Ability to work in a busy, fast paced environment</li>
<li>Ability to be courteous with the public, including children, for extended periods of time</li>
<li>Familiarity with Google Suite preferred</li>
<li>Ability to transport 25lbs.</li>
</ul>
Physical Environment: The physical expectations described here are representative of those that must be met by an employee to successfully perform the duties and responsibilities of this position. At the Academy, we get to work in pretty unique spaces! We have active positions on the public floor that require repetitive motion, moving through and rotating to different positions throughout the day. In the Rainforest exhibit, we work in humid temperatures around various wildlife ie. birds, snakes, spiders, and insects. In the Planetarium exhibit, staff work in a sometimes darkened theatre environment with steps on a 30-degree slope. This position requires performing repetitive motions 75% of the time.
Compensation and Benefits: The hourly rate for this position is $23.00. Actual compensation will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications and aligned with the internal peer group. We believe in fair and equitable compensation practices and are committed to providing competitive salaries within the industry and market standards. The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked. Further details regarding compensation and benefits will be discussed during the interview process.
Schedule: Part-Time, Up to 19 hours per week
How to Apply:
Interested candidates should submit a resume and application through our Careers Page portal.
The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of theSan Francisco Fair Chance Ordinance (SF Police Code, Article 49).

Guest Experience Service Associate

<h3>Job Description</h3>
Job DescriptionThe Role:
You’re the first and lasting impression. You set the tone, read the room, and bring warmth and energy without ever being performative. This is a people-first role for someone who moves with intention, leads with empathy, and knows that great service isn’t about perfection—it’s about care.
This is more than taking orders or dropping checks. You’ll be an active steward of the BlockParty experience—welcoming guests into a space that feels thoughtful, inspired, and human.
What You’ll Do
<ul>
<li>
Greet guests with presence, warmth, and awareness
</li>
<li>
Guide the guest experience from entry to departure
</li>
<li>
Maintain flow and vibe during service; anticipate guest needs
</li>
<li>
Collaborate with hosts, servers, kitchen, and bar to ensure seamless service
</li>
<li>
Support private events, pop-ups, and offsite activations as needed
</li>
<li>
Keep the space tidy, intentional, and guest-ready at all times
</li>
<li>
Share knowledge of menu items, specials, and culinary storytelling
</li>
<li>
Represent BlockParty’s values and voice—on and off the floor
</li>
</ul>
You’ll Thrive Here If You:
<ul>
<li>
Are people-savvy, grounded, and emotionally intelligent
</li>
<li>
Know how to hold space—for guests and for your teammates
</li>
<li>
Take pride in your attention to detail and ability to read the energy of a room
</li>
<li>
Thrive in dynamic environments with shifting needs
</li>
<li>
Are deeply curious and want to grow in hospitality, events, or brand experience
</li>
<li>
Move through service with grace and a sense of rhythm
</li>
</ul>
Not to mention these qualities and skills:
<ul>
<li>
Prior experience in restaurants, events, or guest-facing roles (preferred)
</li>
<li>
Passion for food, culture, and community
</li>
<li>
Reliable, communicative, and team-oriented
</li>
<li>
Ability to work evenings and weekends
</li>
<li>
Fluent in vibes, flow, and organized chaos
</li>
</ul>
Perks &amp; Culture
<ul>
<li>
Competitive hourly pay + tips
</li>
<li>
Staff meals + venue discounts
</li>
<li>
Access to industry events + cultural programming
</li>
<li>
Room to grow within our collective of venues
</li>
<li>
A radically human team that values authenticity and artistry
</li>
</ul>

Front of House Team Member

<h3>Job Description</h3>
Job DescriptionSalary: $20 
We are an international group of passionate travelers connected through the past 25 years of creating incredible experiences across Canada and USA. From the first meeting in a dorm room, our Samesun family keeps growing, and now you can be a part of it too! We believe in bringing the world together through travel. Travel unites us and expands our experiences of this big wide world. We hope that through learning about other countries, cultures and customs our guests will have a deeper appreciation for this magnificent playground we call Earth.
 A hostel is different than a hotel because we offer sharedaccommodation. Most of our guests have one bed in a dorm style room with bunk beds. We also offer a limited amount of private rooms. 
 Calling all night owls! Our overnight front desk is a crucial role at the hostel. We are available to our guests 24 hours a day. Our main focus during overnight is making sure our guests and the building are safe. The secondary focus is "resetting" the hostel for a new day. For these reasons, this position requires an adaptable, but independent person.
 
Requirements include:
 Ability to work fromovernights. The overnight desk agent must remain awake and alert the entirety of their shift.
People person. Guests are top priority and we need someone who goes above and beyond. General cleaning ability. No fear of dirty jobs. Toilets get dirty, we clean them! Intermediate computer skills. Ability to work independently and be a self-starter. MOST IMPORTANT: You must have the ability to hold your ground and deescalate situations in a calm manner. You'll need to feel comfortable enough to tell a group of drunk guests to quiet down, or even ask a guest to leave the building when our rules are not followed.
 Knowledge of San Francisco and surrounding neighborhood is a plus.
 Bilingual is a plus.
 
Responsibilities include:
 Walking through the building throughout the shift to ensure house rules and quiet hours are being followed. Checking the halls, stairwells, all common areas.
 Monitoring activity in the lounge and using your best judgement if people are enjoying themselves without disturbing others, we dont send them to bed, but make sure nobody is disorderly.
 Greeting guests and answering questions about transit, attractions, local businesses, etc.
 Answering emails, managing reservations and performing the night audit to close the current day and open the next.
 Preparing and setting up guest breakfast (minimal setup, no cooking involved).
 Cleaning bathrooms and doing bathroom checks hourly.
 Cleaning up kitchen and common areas.
 Doing laundry as necessary.
 Dealing with incidents in a professional and calm manner we never touch a guest in an altercation and always work to de-escalate incidents.
 Familiarizing oneself with Samesuns policies, relevant manuals, and values in order to enforce guest rules as necessary.
 Maintaining a welcoming yet secure atmosphere.
 Experience in the following fields is beneficial to this role: -Hostel -Hospitality
-Restaurants/Bars -Reception -Security 
 
 Resume submissions that include a cover letter will be highly considered. Tell us a little about why you would like to join our team! We look forward to reading your application.

Overnight Front Desk

<h3>Job Description</h3>
Job Description
Job Title: Seasonal Part-Time Guest Care Associate (with Chocolate Experiences Focus) Hours: 12 hours Department: Guest Care (with Chocolate Experiences focus) Report: Director of Guest and Partner Services &amp; Chocolate Experiences Manager Schedule: Sat &amp; Sun: 9:30 am-12:30 pm onsite, Mon, Tues, Wed: 9:30 am-11:30 am onsite Pay rate: $32.10/hour Location: Onsite at 2600 16th Street, San Francisco
About Us Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District. We make chocolate from only two ingredients, cocoa beans, and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment our beans. Now we’re seeking a Guest Care Associate to support our Chocolate Experience (Chex) team throughout our busiest season.&nbsp;
Day in the Life At 9:45am on Saturday, just 15 minutes before the first tour, you check in with today’s Chex (Chocolate Experiences) team members to ensure they note a nut allergy for the praliné class and to let the tour guide know a tour is now twelve, not eleven, so no need to wait for a last-minute straggler. With classes, tours, and the factory humming, you reach out to our remote Guest Care team to respond to any other Chex-related inquiries – voicemails, emails, chats, and calls. While responding to an email for a 100-person factory buyout with a virtual tasting,&nbsp; you see an in-person factory guest wandering aimlessly around the factory floor and you take a quick moment to redirect them to their class. A bit later, the twelfth tour person unexpectedly appears and the café team asks for your help uniting them with the in-progress tour. The remaining Saturday goes smoothly with only one call from a guest reporting a lost thermos they may have left in the classroom. You spot the thermos and move it to the café area with a post-it note of their phone number and a note to the café team with the time the guest will stop by to retrieve it. Just before you leave, you double check that the noon tour is flowing smoothly and that there are no last-minute cancellations for the later afternoon events. With the factory fully activated and your inboxes at zero, you head home. About You Above all, you’re great at multi-tasking and reading between the lines to understand intentions, unspoken needs, and to experience the world through guests’ eyes. Our ideal candidate can write emails for a desired emotional impact, connect with in-person guests with grace, guide a VIP guest through the factory to plan their upcoming buyout event, and will help cement Dandelion Chocolate’s reputation as a San Francisco landmark through exceptional hospitality and chocolate-inspired events. Success in this role is measured both by data (numbers of repeat guests, sales figures, etc.) and also from the personal relationships that naturally follow genuine, one-on-one connections.
Responsibilities:
<ul>
<li>Chocolate Experience (Chex) Expertise: You are the go-to person (via in-person, email, chat, and phone) for a range of experiences such as a high-touch VIP guest who wants a holiday factory buyout to a tourist who wants to know if they can walk to the 16th Bart station at night. You will work with the Chex team to understand offered events and to be able to answer questions such as, “Can I bring my three-year-old on the tour?” “How many people can I bring to a factory buyout?” “Is there parking available?” “Can I bring an external caterer to my party?” “Do you have an oven available for my party?” “Is there locked storage available for a tour group’s luggage?” “Can I bring glitter and garlands?” You're responsible for understanding the operating details of the factory, the events, guest expectations, our Chex systems and operations, and then ensuring Chex offerings meet and exceed expectations.</li>
<li>On-site Chex Experience Support: Our factory is almost always bustling with classes, tours, private events, and chocolate programming. Be available onsite from 9:30-12:30 on Saturday and Sunday to support the Chex team with tours, answer phone calls from guests who need technical help rescheduling tours, handle inbound private event inquiries, and answer guest questions such as – “Did I leave my purse?” “Is there room for another person in this class?” “Can I book a second tour for this afternoon?” “Can I meet with someone to see the space in person?” “Can I book the factory for our company’s holiday party and what’s the maximum capacity and deposit?” You ensure that guests have exceptional experiences by ensuring that the events calendar is up-to-date, noting guest requests (e.g. a special birthday, a Michelin-starred chef) are recorded and read by the Chex team, and by being an extra set of eyes and ears for the chocolate factory.</li>
<li>Communication &amp; Scheduling: Whether it's a private truffle making class or a school factory tour, you will be on hand to assist with event booking, calendaring, and scheduling. This will involve a keen eye for detail such as remembering to send an invoice for a private buyout 30 days prior to the event. Take ownership for ensuring the Chex team has the information they need to be successful by providing an end of the day report, recording any issues in GChat for the team, documenting notes in the calendaring systems such as, “The 10am Tuesday tour needs wheelchair accommodations.” and confirming that the Chex team has read the reports and been able to respond appropriately.&nbsp; When additional clarification is needed (e.g. does a stone fruit allergy include almonds), follow-up with the guest in a timely manner. On weekends, be within earshot of the Chex team and assist in-person such as a guest needing assistance with the restroom, greeting early arrivals, moving a cart of dirty dishes to the kitchen, and helping the café team greet a large group at the door.</li>
<li>Hospitality &amp; Tone: Ensure that all Chex-related guest communications receive a timely, helpful response with a warm, calm, detail-oriented voice, while within our SLA standards. For chat, we respond in minutes, for email we typically respond within a few hours. During business hours, we aim to answer all calls when they are received. Help ensure every guest interaction reflects the same level of care and thoughtfulness as our chocolate.</li>
<li>Strategy and Input: You learn the most about an organization when something goes amiss – a lost order, a misscheduled tour, or a sold-out bar. Each time you handle a guest issue, you see an opportunity to improve our operations and event offerings. Work across the organization to research and resolve issues. Help teams create goals (e.g. we should have more summer events next year), improve experiences (e.g. could we have a recipe take-home), &amp; evolve operations (is there a better scheduling tool that will scale better) based on guest feedback. Help shine light on systems that could be improved so that we avoid making the same mistakes each year and our experiences continue to improve. Record and provide that day-to-day feedback into our Guest Care logging tools so that we can share our learnings and suggestions at our quarterly company-wide Guest Care meeting.</li>
<li>Team Player: Manage your time strategically and when you have downtime, ask the Guest Care and Chex teams how you can best assist overarching team goals across Wholesale, Corporate, and Guest Care, especially during the busy holiday season when our success depends upon everyone’s coordinated efforts. During the winter season, we see a 2-3x influx of guest activity – spirits and expectations can be high! We are looking for Guest Care team members whom we want to work with again and again, even when the emails, chats, and calls are at their busiest.</li>
<li>Digital Savvy &amp; Discretion: Research whether an email is a scam before forwarding it to others., know when to loop in other teams (PR receives press inquiries, HR receives reference check requests) and which issues require legal or personnel sensitivity (e.g. someone asks for the CEO’s email, a guest asks if a boxed chocolate set has an allergen, an influencer asks for a free class in exchange for a TikTok post, the IRS requests a wage garnishment for an existing team member). When you learn about something potentially sensitive, maintain confidences, and don’t allow that information to influence how you interact with others.</li>
<li>Other tasks as necessary</li>
</ul>
Requirements
<ul>
<li>Availability: This role requires weekends on Saturday &amp; Sunday from 9:30 am-12:30 pm and Monday-Wednesday from 9:30-11:30 am so you can assist with the first tour of the day and the factory is ready. This role will be temporary from August 2025 until the new year when we reevaluate the role and the fit.&nbsp;</li>
<li>Emotional maturity: You’re working with guests from all over the world. Your dedication to providing great service helps you put even the testiest guest at ease.</li>
<li>Excellent verbal and writing skills: You have impeccable spelling and grammar and communicate with simplicity and warmth. You read between the lines and write emails for a desired emotional effect. Your verbal and written communication goes above and beyond what is expected of a guest support role. You are not only communicating clearly, but fostering a relationship with the guest through genuine connection.&nbsp;</li>
<li>Active listening: You are naturally curious and ask questions to understand the context for guest questions.&nbsp;</li>
<li>Technical know-how: We use tools such as Gorgias, Square, Shopify, Aircall, Shipsation, spreadsheets, and Google Suite, just to name a few. We’re happy to train anyone -- a can-do attitude will serve you well.</li>
<li>Previous experience multitasking: Scheduling events involves a lot of moving parts and communication. You must be super organized and thorough in your work and previous experience in a role that required organization is essential.&nbsp;</li>
</ul>
To Apply Please email <a href="mailto:jobs@dandelionchocolate.com" target="_blank">jobs@dandelionchocolate.com</a> with a copy of your resume and cover letter. You’ll stand out from the crowd if you include one or two sentences detailing a favorite food experience. We do our best to respond to all serious candidates within 7-14 days. We look forward to hearing from you!
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Seasonal Part-Time Guest Care Associate (with Chocolate Experiences Focus)

<h3>Job Description</h3>
Job DescriptionSalary: $18.20 
Schedule Breakdown:Every Day (Monday Sunday)
1st Shift: 6:45am 3:15pm
2nd Shift: 2:45pm 11:15pm
JOB SUMMARY
The Guest Services Associate (GSA) is responsible for the internal operation of the 123-room Ronald McDonald House at Stanford while on shift, maintaining a supportive, safe, and secure environment for families, staff, and volunteers. The GSA team provides guest services year-round. Under the direct supervision of the Guest Services Coordinator, the GSA directs the work of Team Volunteers, creates a welcoming atmosphere for guests, and ensures that services are delivered according to current policies and procedures. The GSA interacts with families and guests from diverse cultural and economic backgrounds within a semi-medical environment, properly badges them in, and connects them to the appropriate staff member.
 
Additionally, this role holds administrative responsibilities such as answering and transferring phone calls, processing staff and family packages and correspondence, greeting guests, checking in and out guest families, managing family access cards, logging maintenance orders, maintaining a clean main lobby, kitchen, laundry rooms, seating and dining areas, stocking and distributing household resources, and responding to all family questions and emergency situations.
 
The Guest Services Associate is a full-time or part-time, non-exempt role required to work some holidays and weekends. Full-time GSAs are expected to work five 8-hour shifts every week. Part-time GSAs are expected to work one to three 8-hour shifts every week. All GSAs are welcomed to pick up complete or partial open shifts.
 
DUTIES AND RESPONSIBILITIES
<ul>
<li>Connect with outgoing/incoming GSA at the beginning and end of each shift to relay important information.</li>
<li>Respond to all family questions and emergency situations with compassion, attentiveness, and exercising professional boundaries, ensuring all appropriate departments are informed and communication is clear.</li>
<li>Maintain a safe and secure communal living environment for families by safeguarding the main entrance, identifying guests, frequenting communal areas, and communicating any concerns to the appropriate staff member.</li>
<li>Connect families, guest, visitors, volunteers or donors with the appropriate staff member via phone, in-person or share the correct contact information.</li>
<li>Perform walk-throughs of the entire house, multiple times during shift to ensure tidiness and safety, fostering an atmosphere of availability and approachability.</li>
<li>Register and monitor Day Pass families, providing tours, towels, and other resources.</li>
<li>Log all maintenance issues observed during walk-throughs or requested by staff or families through our Family Registry System, ensuring all necessary information is provided and recorded.</li>
<li>Complete all family requests and deliveries, including fridges, freezers, cots, pack &amp; plays, breast pumps, and other linen items, to support families needs.</li>
<li>Accept, record, and distribute donations, ensuring donors are welcomed and appreciated for their support and their information is capture accurately.</li>
<li>Create, replace, and monitor family access cards.</li>
<li>Carry duty cell phone to ensure availability for families, guests and emergencies while not at the front desk.</li>
<li>Support the family care department with check-ins, check-outs, room changes, and the preparation of welcome folders/bags for incoming families.</li>
<li>Guide the work of Team Volunteers, utilizing them as an extension of the GSA team to restock storage spaces, tidy common areas, cover breaks, and attend to the family needs.</li>
<li>Receive, log and distribute all family and staff packages and correspondence, ensuring accurate record of date and time received, delivery company, appropriate storage.</li>
<li>Maintain a clean main lobby, kitchen, laundry rooms, seating, and dining areas by tiding them up, picking up trash, and wiping down surfaces.</li>
<li>Load, unload, and run family kitchen dishwashers at the end of the day.</li>
<li>Prepare, put out, and clean up daily continental breakfast, following safe food handling practices.</li>
<li>Count and put away daily dinner leftovers, following safe food handling practices.</li>
<li>Monitor, stock and distribute household resources including trash bags, toilet paper, laundry soap, cleaning cloths, diapers, toiletries, feminine pads, and other items to the laundry rooms, front desk and other storages.</li>
<li>Restock and monitor soda and water machines, as well as accept and organize soda deliveries using the first in, last out method.</li>
<li>Thoroughly disinfect fridges, freezers, cots, cribs, breast pumps, strollers, wheelchairs, and other items before to storing them or providing them to families. </li>
</ul>
 
QUALIFICATIONS AND PREREQUISITES:
Education and experience:
<ul>
<li>High School Diploma Required</li>
<li>1 year of customer services experience</li>
</ul>
Knowledge, skills, abilities, and other:
<ul>
<li>Spanish-speaking, a plus</li>
<li>Compassionate and attentive customer service.</li>
<li>Good problem-solving and organizational skills.</li>
<li>Strong attention to detail.</li>
<li>Ability to work and adapt to a fast and slow-paced environment.</li>
<li>Good active listening.</li>
<li>Ability to handle difficult situations with confidence and compassion.</li>
<li>Service oriented.</li>
<li>Ability to set professional boundaries with families.</li>
<li>Ability to work as part of a large team, fostering a positive work environment.</li>
<li>Strong communication skills.</li>
<li>Interest in working with families and children.</li>
<li>Ability to work with diverse populations.</li>
<li>Computer literate in MS Office suite of products or similar.</li>
<li>Ability to work in a semi-medical environment with children being treated with life-threatening illnesses and their families.</li>
<li>Certified in Adult &amp; Pediatric CPR, First Aid and AED or ability to get certified.</li>
<li>Valid CA drivers license.</li>
<li>Must be able to lift 50 pounds.</li>
</ul>
 
Job description is for informational purposes only. Additional duties that are consistent with the responsibility level may be assigned.

253 Travel & Tourism Jobs in Daly City, CA, USA