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<h3>Job Description</h3>
A Sr Manager, Software Engineering of Level 1 &amp; 2 Salesforce Support manages and leads a team providing technical support to customers, primarily focused on resolving complex Salesforce-related issues. This role involves technical expertise, leadership, and strong communication skills to ensure effective resolution of support cases and drive customer satisfaction. Your Role: Team Leadership 
<ul>
<li>Lead and mentor a team of Salesforce support engineers, providing guidance, coaching, and performance management.</li>
</ul>
 Technical Expertise 
<ul>
<li>Possess a deep understanding of Salesforce platform, including its various modules (SFX , SFX(CPQ) and Billing) and related technologies.</li>
</ul>
 Case Management 
<ul>
<li>Ensure team's work is completed in a timely manner and within SLAs by shifting resources and managing priorities as required, escalating as needed, while maintaining accurate documentation and communication.</li>
</ul>
 Customer Communication 
<ul>
<li>Build strong relationships with customers, providing clear and concise technical explanations and updates on case status.</li>
</ul>
 Process Improvement 
<ul>
<li>Identify and implement process improvements within the support team to enhance efficiency and effectiveness.</li>
</ul>
 Collaboration 
<ul>
<li>Work closely with internal teams like Sales, Service, Product, and Engineering to resolve issues and ensure product alignment. (added "Service")</li>
</ul>
 Incident Management 
<ul>
<li>Lead the resolution of major incidents, ensuring timely recovery and minimal impact on customers.</li>
</ul>
 Knowledge Management 
<ul>
<li>Contribute to the development and maintenance of knowledge base articles and support documentation.</li>
</ul>
 Problem Solving 
<ul>
<li>Proactively identify and resolve potential issues before they impact customers. </li>
</ul>
 Technologies We Use: Salesforce, Service Station, Min Qualifications: 
<ul>
<li>Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as master's degree and 6 years' experience; a P.h.D. and 3 years'; or 20 years' experience in a related field.</li>
<li>3+ years' leadership experience with demonstrated ability to motivate and lead a team, providing clear direction and guidance.</li>
<li>5+ years' experience in Salesforce administration, development, or support roles, with a proven track record of leading and mentoring teams.</li>
<li>3+ years of ServiceNow experience</li>
<li>Strong understanding of Service Station and Salesforce platform, including its various modules and functionalities.</li>
</ul>
 Preferred 
<ul>
<li>5+ leadership experience with demonstrated ability to motivate and lead a team, providing clear direction and guidance with 5+ direct reports.</li>
</ul>
 Leadership and Management Skills: 
<ul>
<li>Experience leading and motivating small to medium-sized engineering teams: Candidates should have a proven track record of getting results through others.</li>
<li>Strong communication and collaboration skills: This position will need to effectively communicate with engineers, product managers, and other stakeholders with varying technical backgrounds.</li>
<li>Ability to prioritize tasks and manage competing demands: Juggling project needs with stakeholder requests and team goals requires strong prioritization skills.</li>
<li>Problem-solving and decision-making skills: This position will be asked to analyze problems, identify solutions, and make clear decisions that benefit the team and project.</li>
<li>Manage career progression for team members, including hiring, performance reviews, salary decisions, mentoring, coaching, and all duties normally associated with a hiring manager.</li>
<li>Work with your team to plan, design, implement and operationalize innovations and improvements to existing software.</li>
<li>Work with your team to continually improve their processes and develop best practices for agile development that deliver value to our stakeholders.</li>
<li>Servant leadership - we want you to empower your team members and remove roadblocks for them.</li>
<li>Desire to mentor and help our team members grow.</li>
<li>Excellent planning and prioritization skills with the ability to multitask and adapt to change.</li>
</ul>
 USD 144,900.00 - 241,500.00 per year Compensation: Compensation includes a base salary of $144,900.00 - $241,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Sr Manager, Software Engineering

<h3>Job Description</h3>
The Senior Software Engineer is responsible for developing and maintaining code within ServiceNow to implement new capabilities and features, enhance performance, and ensure maintainability. Additionally, the Senior Software Engineer contributes to Agile planning, offers expert advice, and monitors emerging trends. Key Responsibilities: 
<ul>
<li>Collaborate with Product Management to understand customer and end-user challenges, and design effective solutions.</li>
<li>Recommend improvements to processes, technology, and interfaces to enhance team effectiveness and reduce technical debt.</li>
<li>Anticipate capacity requirements for component usage and identify limitations.</li>
<li>Provide input on story sizing, backlog grooming, and release planning.</li>
<li>Contribute to product and solution designs to address critical issues and complex problems.</li>
<li>Develop solutions across multiple ServiceNow products to meet stakeholder needs.</li>
<li>Perform troubleshooting and investigations as needed.</li>
<li>Provide ongoing support, monitoring, and maintenance of deployed products.</li>
<li>Mentor and provide technical guidance to less experienced software engineers.</li>
<li>Actively participate in the engineering community, stay updated on new software technologies and best practices, and share insights with the organization.</li>
</ul>
 Skills: 
<ul>
<li>Ensure adherence to relevant technical strategies, policies, standards, and practices.</li>
<li>Design, code, test, correct, and document ServiceNow scripts, workflows, triggers, and actions according to agreed specifications and standards.</li>
<li>Familiarity with ServiceNow's Common Service Data Model (CSDM).</li>
<li>Extensive experience in IT Operations Management (ITOM).</li>
<li>Extensive experience in engineering and operations, with a background in developing and managing a CMDB.</li>
<li>Participate in reviews of own work and lead reviews of colleagues' work.</li>
<li>Manage ServiceNow enhancements to improve business performance.</li>
<li>Strong analytical and troubleshooting skills.</li>
<li>Experience with Agile application development practices.</li>
<li>Strong ITSM product and development experience.</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field.</li>
<li>Certified in ServiceNow system administration and/or application development (CSA, CAD).</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>ServiceNow Micro or Implementation Certifications.</li>
<li>Agile Certifications.</li>
</ul>
 USD 99,000.00 - 165,000.00 per year Compensation: Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Sr Software Engineer - ServiceNow

<h3>Job Description</h3>
A Lead Cybersecurity Software Engineer is focused on full stack development of security tools that enable engineering teams to securely develop their applications by building and deploying securely. These tools range from web applications to command line interfaces that are designed for internal engineering use to simplify how they integrate and interact with secure pipeline controls. This role will develop and operate tools in multiple cloud environments where Cox Automotive has a large presence. Engineering activities also include configuring vendor supplied applications and integrating them. This role will report directly to the Director of Security Engineering Enablement at Cox Automotive. Primary Responsibilities 
<ul>
<li>Lead the development and implementation of tools developed by Security Engineering Enablement.</li>
<li>Identify solutions to feature requests and map out these solutions for implementation by the team.</li>
<li>Mentor junior developers on coding practices and secure design patterns.</li>
<li>Collaborate with threat detection and vulnerability management teams to continuously improve capabilities and integration points to support continuous control monitoring and reporting.</li>
<li>Partners with architecture, infrastructure and technology teams to review existing architecture, identify gaps and recommend security enhancements.</li>
<li>Conduct and/or review artifact analyses for environmental applicability and remediation.</li>
<li>Participate in security events and incident response to identify gaps in current design and propose solutions to prevent threats from reoccurring.</li>
<li>Research and evaluate emerging security trends, threats, and technologies, and recommend appropriate solutions and enhancements.</li>
</ul>
 Minimum Qualifications 
<ul>
<li>Bachelor's degree in a related discipline and 6 years of experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years of experience; a Ph.D. and 1 year of experience in a related field; or 10 years' experience in a related field.</li>
<li>At least 4 years focused on cybersecurity.</li>
<li>Clearly articulate the objective of specific cybersecurity policies and procedures to technical and non-technical stakeholders.</li>
<li>Excellent customer service skills, writing, and presentation skills.</li>
<li>Develop a strong and productive working environment with key stakeholders and collaborate closely with other Cox entities' cybersecurity teams to implement cybersecurity best practices. </li>
<li>Consultative nature to work through controversial or complex topics to employees, leaders, and/or senior leadership.</li>
<li>Evaluate risks and make informed decisions based on impact and likelihood of the risk to the business.</li>
<li>Proficient in Python and expertise in developing applications with C#, Java, or Go.</li>
<li>Proven and demonstrable experience with front end or JavaScript frameworks like Typescript and Node.js.</li>
<li>Knowledge of current cybersecurity and technology architectures such as zero trust, IaaS, PaaS, SaaS, virtualization, and containerization.</li>
<li>A strong understanding of cloud containers and/or serverless platforms (e.g., EKS, ECS, Lambda, Fargate).</li>
<li>Experience with AWS and another cloud infrastructure (GCP, Azure, or OCI) and services and on-premises infrastructure.</li>
<li>AWS Well-Architected Framework.</li>
<li>Extensive technology knowledge and recognized expertise in several areas including .NET framework, Mono, Spring frameworks, Oracle, serverless, cloud patterns, cloud service and user authentication or similar.</li>
<li>Creatively solving complex cybersecurity challenges while exhibiting solid, pragmatic business acumen.</li>
<li>Experience utilizing Agile methodologies and DevSecOps.</li>
<li>Initiating change and deploying solutions in Fortune 1000 companies.</li>
<li>Knowledge of cybersecurity frameworks (e.g., ISO 27000, NIST, FFIEC) and industry relevant regulations that will guide architectural requirements (e.g., GDPR, FFIEC, GLBA).</li>
</ul>
 Preferred Qualifications 
<ul>
<li>Experience with security testing tools such as Veracode, Fortify, BurpSuite, and Wiz.</li>
<li>Familiarity with Infrastructure as Code technology such as Terraform.</li>
<li>An understanding of deployment methodologies like Blue/Green, Canary, etc.</li>
<li>Familiarity with various Cloud monitoring tools (CloudWatch, New Relic, Splunk).</li>
<li>Comfortable with build and deploy tools such as Github Actions.</li>
<li>Comfortable with trunk-based development and Github as a code repository.</li>
<li>Experience with artifact repositories.</li>
<li>Experience in the development and design of cybersecurity standard methodologies to all layers of the hosting and application stack in both cloud and on-premises environments.</li>
<li>Knowledge of Identity and Access Management (IAM), cryptography / key management, secrets management, access controls and security protocols (e.g., multi-factor, SAML, OAuth, OIDC).</li>
<li>Experience with firewall, web application firewalls, and other edge services as well as deep understanding of DMZ and other network architectures.</li>
<li>Experience in national critical infrastructure industries (telecommunications, financial services, defense, government, etc.). </li>
<li>Big four consulting or Fortune 500 company experience.</li>
<li>Relevant industry certification (e.g., CISSP, CEH, OSCP, Azure, AWS, CISM, CISA).</li>
</ul>
 USD 119,600.00 - 199,400.00 per year Compensation: Compensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

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