<h3>Job Description</h3>
Job DescriptionNextGen Federal Systems is seeking a National / Joint Intelligence SIGINT Subject Matter Expert (SME) to join our team! This position provides critical technical and operational advisory support to the program, enabling advanced Signals Intelligence (SIGINT) integration across Army, Joint, and National intelligence architectures. The SME will play a key role in the development, testing, and fielding of PM IS&amp;A systems to ensure synchronization with enterprise SIGINT modernization priorities that enhance multi-domain situational awareness and targeting. Location: Remote Support (must reside within close proximity to a government facility to support regular secure discussions and communications); Travel required.*CONUS (25-50%)**Facility Locations: Aberdeen Proving Ground, Maryland; Fort Meade, Maryland; Fort Belvoir, Virginia; Washington, DC, Fort Bragg, NC, Fort Hood, TX.Responsibilities
<ul>
<li>Serve as a key technical and operational advisor for SIGINT integration across Army, Joint, and National intelligence architectures.</li>
<li>Support development, testing, and fielding/issuance of PM IS&amp;A systems ensuring alignment with Joint and National enterprise SIGINT capabilities.</li>
<li>Demonstrate deep understanding of TCPED workflows, mission management, and multi-INT fusion in support of targeting and situational awareness. </li>
<li>Advise on architecture alignment, data interoperability, CONOPS, and mission workflows integrating with existing and emerging intelligence systems.</li>
<li>Support multi-intelligence and correlation efforts across SIGINT and GEOINT data to enhance tactical and operational intelligence products.</li>
<li>Advise on SIGINT data formats, metadata standards, and transport mechanisms.</li>
<li>Interface with National and Joint partners to ensure system integration aligns with enterprise SIGINT modernization priorities and cross-domain solutions.</li>
<li>Contribute to requirements definition, capability documentation, and verification testing of SIGINT-related functionality.</li>
<li>Participate in working groups, technical exchange meetings, and design reviews with stakeholders.</li>
<li>Advise on SIGINT mission thread and workflow development for use in exercises, modeling &amp; simulation, and operational assessments.</li>
<li> Provide briefings and written assessments to Senior Army and Joint leadership regarding SIGINT interoperability, architecture compliance, and capability gaps.</li>
<li>Communicate effectively with technical and operational audiences across multiple classification levels.</li>
<li>Maintain awareness of AI/ML-enabled SIGINT exploitation, automation frameworks, and cross-domain data solutions.</li>
<li>Apply experience in Joint Targeting, PED enterprise modernization, and Mission Data Thread analysis.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s Degree in a relevant field and&nbsp;10+ years&nbsp;of experience with&nbsp;electromagnetic support (ES) / SIGINT&nbsp;(additional experience may be accepted in lieu of education).</li>
<li>Graduate of a U.S. Military Service or National SIGINT training </li>
<li>Knowledge with exploitation of non-communication and communication signals.</li>
<li>Proficiency with ES/SIGINT tools and techniques.</li>
<li>Experience with geospatial information from COMINT metadata and/or ELINT.</li>
<li>Knowledge of space, airborne, and terrestrial ES/SIGINT systems.</li>
<li>Understanding of ES/SIGINT tasking, collection, processing, exploitation, analysis, and dissemination (reporting) processes.</li>
<li>Ability to execute CONUS travel (25-50%) and OCONUS travel as required.</li>
<li>TS/SCI clearance with polygraph required.</li>
</ul>
Desired Skills
<ul>
<li>Understanding of ground station environments.</li>
<li>Experience with space-based ES/SIGINT systems.</li>
<li>Knowledge of Army airborne and terrestrial ES/SIGINT systems supporting targeting operations.</li>
<li>Knowledge with Army ES/SIGINT operations, including advanced signals analysis, SIGDEV, TechSIGINT, PROFORMA, and other SIGINT capabilities.</li>
<li>Understanding of Multi-INT tipping &amp; cueing techniques based on rules and models.</li>
<li>Familiarity with TNG or JCID 4.2 or ISA services.</li>
<li>Knowledge of NSA/CSS SIGINT policies (USSIDs).</li>
<li>Understanding of Army Cryptologic Office (ACO) functions and processes.</li>
</ul>
 About NextGen: NextGen Federal Systems is an innovative technology and professional services provider specializing in advanced software solutions and comprehensive mission and business support services. We work in close collaboration with our Customers to truly understand their business and mission goals. Our approach is to design, build, implement, and manage solutions that measurably improve our client’s organizational performance. We have established and foster a corporate culture where we: Treat employees with fairness and respect regardless of their position, sexual identity, race, or tenure; Communicate the importance of our mission and our employees’ contributions to it, ensuring they understand how their job role contributes to the greater good; Openly promote and communicate our ideas for change and adaptability; Strive to achieve results as an organization; Hold employees accountable to their commitments and provide incentives that encourage positive and productive behaviors; Value the talents and contributions of our employees as the key factor for our success; Create an environment where people can engage at all levels; Encourage people to take risks and allow them to make mistakes. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. RefID: A01

SIGINT SME

<h3>Job Description</h3>
Job Description
Job Title: Sr Java Production Support Night Shift Engineer
Location: Reston, VA or Washington, DC
Type: Contract To Hire
Compensation: to $75/HR W-2
Contractor Work Model: Hybrid, onsite 1x month
Hours: M-F, start 11pm - must be flexible to support applications during outage
Your first 2-3 weeks will be a day shift as you are being trained.
This is API Management – it is not new development
US Citizen or GC who can convert to perm
Client is BCBS FEPOC
 
3+ years of experience in API Management.
 
3+ years of Java experience in the development of Java/JEE enterprise applications using JEE, Spring, Hibernate, Web Services, RESTful, AJAX, JSON, SQL, JUnit, and Maven
 
Experience with Frameworks including Spring MVC, Spring Batch, Spring Boot, Spring Integration, Spring Security, Hibernate, MyBatis
 
Solid experience with HTML, JavaScript, CSS, AJAX
 
Experience with Java Script frameworks-Angular, React, JQuery
 
Experience with Spring Integration technology would be a big plus
 
Demonstrated ability to write efficient, clean, readable and reliable code
 
Excellent troubleshooting, analytical and problem solving skills
 
Independent, self-starter, &amp; team player
 
 
PURPOSE:
Performs complex analysis, design, development, testing, and debugging of computer software ranging from operating system architecture integration and software design to selection of computer systems, language, and/or equipment. Designs, develops/codes, tests, and documents critical and complex application programs for computer systems. Works with appropriate stakeholders to define system scope and objectives and establish baselines. Establishes project standards and processes. Breaks down software requirements and creates highly complex systems.
 
ESSENTIAL FUNCTIONS:
25% Perform technical detail design, coding, testing of applications. Serves as subject matter expert for both customer and internal discussions related to maintaining and enhancing existing software systems. Develop and/or analyze interface design documentation. Comply with hardware and software systems standards and procedures. Deliver large systems for tens of thousands of users. Comply with code quality, migration and dev/ops standards and policies
 
25% Performs software analysis, including requirements and uses case development and design. Implements and documents source code to design specifications. Performs software testing including developing and running automated unit tests, drafting, and executing structured automated test cases. Compile, assess, and report data results from software testing and analysis.
 
25% Develops software solutions for enterprise environments and other technologies. Analyzes and implements functional and non-functional (e.g. performance, availability) requirements and designs, implements, and tests software. Performs operations &amp; maintenance (O&amp;M) of existing systems. Identifies areas for improvement and streamlining. Demonstrated experience with front-end and back-end programing and integration frameworks and tools. Assist in the estimation of development of application features
 
25% Provides direct technical support for high level, high visibility and critical trouble calls for supported applications. Works with cross functional teams to develop highly reliable software that runs at scale. Provides recommendations to infuse new technology. Extend open-source libraries and systems as necessary to meet the needs of the team. Play a crucial role in product scoping and roadmap / architecture discussions. Continually evaluate emerging technologies to identify opportunities, trends, and best practices. Mentoring of junior software engineers

NIGHT SHIFT - JAVA APPLICATION SUPPORT - W-2, TEMP TO PERM

<h3>Job Description</h3>
Job Description

Cybersecurity and Zero Trust Assessment Manager-FT
Edera L3C is a fast-growing healthcare consultancy that addresses today’s issues and helps create tomorrow’s solutions by connecting the brightest minds in healthcare. Our team of management, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions.  We believe complex challenges and multi-faceted opportunities call for multi-disciplinary approaches and that’s how we work. We transform healthcare by bringing industry best practices from the private sector to the public sector, and the public sector to the private sector. Edera is an L3C (a variation of a limited liability company) that places “purpose before profit;” a social enterprise venture. This means we are focused on a socially beneficial mission to transform organizations rather than being driven to maximize income. Profits beyond our business sustainability goals are reinvested into communities or clients.  
Position Description
Top Secret Clearance Required
Edera L3C is a fast-growing healthcare consultancy that addresses today’s issues and helps create tomorrow’s solutions by connecting the brightest minds in healthcare. Our team of management, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions. We believe complex challenges and multi-faceted opportunities call for multi-disciplinary approaches—and that’s how we work. Edera is an L3C (a variation of a limited liability company) that places “purpose before profit,” a social enterprise venture. This means we are focused on a socially beneficial mission to transform organizations rather than being driven to maximize income. Profits beyond our business sustainability goals are reinvested into communities or clients. 
The Cybersecurity and Zero Trust Assessment Managerwill support the Defense Healthcare Management Systems (DHMS) Program Executive Office (PEO) in executing the tasks outlined in the Performance Work Statement (PWS) and delivering on the associated Contract Data Requirements List (CDRLs). This role will lead the coordination and execution of a comprehensive Zero Trust Architecture (ZTA) and Cyber Resilience &amp; Survivability (R&amp;S) assessment across DHMS and its subordinate Project Management Offices (PMOs). The Manager will oversee stakeholder engagement, requirements elicitation, and analysis of current-state cybersecurity capabilities to identify compliance gaps. The Manager will also guide the development of an actionable implementation framework—including gap closure recommendations, ROI analysis, and milestone-based planning—culminating in delivery of all required deliverables in support of improved cyber readiness and alignment with DoD directives. 
Type of Employment: Full-time, W2 Work Location/Travel:DC-based. Minimal travel required Salary Range:$100–$130 per hour (W2, commensurate with experience and qualifications) Role Reports to:Hiring Manager Direct Reports:This role may have one to two direct reports 
Responsibilities
<ul>
<li>
Lead Zero Trust and Cyber Resilience &amp; Survivability (R&amp;S) assessment efforts for DHMS and its PMOs 
</li>
</ul>
<ul>
<li>
Manage stakeholder working groups to identify cyber compliance gaps and remediation options 
</li>
</ul>
<ul>
<li>
Oversee creation of ROI-based roadmaps to inform investment decisions and track compliance milestones 
</li>
</ul>
<ul>
<li>
Support the drafting and delivery of contract data requirements lists (CDRLs) for PEO DHMS 
</li>
</ul>
<ul>
<li>
Translate DoD cybersecurity guidance (e.g., CSEIG, NIST 800-207) into actionable technical and operational plans 
</li>
</ul>
<ul>
<li>
Document functional requirements, traceability matrices, and process maps 
</li>
</ul>
<ul>
<li>
Coordinate across interdisciplinary teams including engineering, acquisition, and cybersecurity operations 
</li>
</ul>
Knowledge and Skills Required
<ul>
<li>
In-depth understanding of Zero Trust Architecture (ZTA) and DoD cyber compliance frameworks 
</li>
</ul>
<ul>
<li>
Experience facilitating interagency collaboration and requirements definition 
</li>
</ul>
<ul>
<li>
Strong documentation, stakeholder communication, and presentation skills 
</li>
</ul>
<ul>
<li>
Familiarity with DoD program lifecycle and acquisition standards 
</li>
</ul>
Education/Certification Required
<ul>
<li>
Bachelor’s degree in Cybersecurity, IT Management, Healthcare Informatics, or related field 
</li>
</ul>
Experience Required
<ul>
<li>
12+ years’ experience as a functional analyst or project lead supporting federal cyber initiatives 
</li>
</ul>
<ul>
<li>
Experience conducting cyber assessments and leading technical teams in the DoD space 
</li>
</ul>
Technical Skills Required
<ul>
<li>
Proficiency with Microsoft Office Suite and Agile collaboration tools (Jira, Confluence) 
</li>
</ul>
<ul>
<li>
Familiarity with NIST RMF, CMMC, DoD CIO Zero Trust Strategy 
</li>
</ul>
Desirable (Not Required) Skills/Experience
<ul>
<li>
PMP or SAFe certification 
</li>
</ul>
<ul>
<li>
Prior military or DHA experience 
</li>
</ul>
All applicants must be US citizens and able to obtain a Public Trust clearance.  Edera participates in the E-Verify program. Edera is a drug-free workplace.  
Edera is an Equal Opportunity and Affirmative Action Employer. Edera prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law. Edera takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or veteran status.

Cybersecurity and Zero Trust Assessment Manager-FT

<h3>Job Description</h3>
Job Description
Project Assistant
Full PBRB HSPD-12 Clearance
The Project Assistant performs various administrative and project management functions in support of the PBRB. The requirements and tasks outlined are expected to be adhered to and performed without deviation unless specifically directed otherwise by the Executive Director.
Requirements
· At least three years of experience working on a team or in an office environment under the guidance of a Project Manager/Leader
· Able to work with minimal supervision; demonstrates ability to work independently
· Able to effectively multi-task and balance competing priorities, using independent judgement to prioritize workload
· Possess technical skills and proficient in the use of Adobe, Word, Excel, Outlook and SharePoint and all Google applications
· Maintains a high level of professionalism and confidentiality while handling all PBRB Matters.
Tasks and Major Responsibilities
· Schedules meetings, books meeting rooms, and ensures meeting materials are readily available for attendees; prepares and distributes meeting minutes; receives complementary materials from realty services support contractors to complete meeting minute files
· Coordinates travel arrangements including booking travel tickets and settlement of related expenses; prepares travel reimbursement forms for Board and staff; maintains complete filing system of all trips
· Collects and records time attendance for the Board electronically; able to maintain accurate and current time records
· Updates project files as necessary and distributes to PBRB team and other stakeholders;
· maintains familiarity with required inputs and outputs for each project phase; able to provide project status with little effort
· Maintains filing systems in accordance with NARA guidelines, provides support to PBRB staff on how to properly locate and file documents using appropriate naming conventions
· Assists the Executive Officer with development and updating of the Standard Operating
· Procedure manual, recommends updates as necessary to maintain a current record of PBRB functions and activities
· Assists the Executive Officer in drafting and updating content for the public website, presentations and other mission documents
· Other duties as assigned by the Executive Director in support of the mission of the PBRB

Project Assistant

<h3>Job Description</h3>
Job DescriptionIT Systems ArchitectEmployment Type: Full Time, Mid levelDepartment: Information Technology As an IT Lead System Architect for CGS, you will lead multiple teams consisting of developers, subject matter experts and stakeholders to convert the business requirements, process workflows, and use cases into a fully functional application. You will use an enterprise level vision and be responsible for mentoring and empowering the application development teams. As the PEGA architect you will assist in the development and review of technical deliverables. A successful candidate will have the ability to establish standards, develop repeatable processes, and design reusable components. A key role for this job is to assist in project planning, including development of timelines, composition of technical teams, and leveling of resources.&nbsp; CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Act as the liaison between Lead Business Architect and ITO PEGA teams and have ability to translate between technical and nontechnical team members- Work closely with Business Product Owners and Stakeholders, Lead Business Analysts to translate the business requirements to application- Participate in Agile software development sprints and sprint planning activities- Define solution acceptance criteria and assist in software testing- Publish software release notes and maintain other product documentation- Mentor Software Development team members as needed- Participate in and provide support to customer success teams- Capture functional software requirements and translate into user stories Qualifications:- Bachelor’s Degree in Computer Science or related field &nbsp;- 4+ years of experience with PEGA Smart BPM - 4+ years of experience with Case Development- 4+ years of experience as a PEGA Business Architect - 4+ years of experience in managing software functional requirements throughout the SDLC- 4+ years of experience with Agile Software Development - 4+ years of experience in documentation of requirements, test cases, and training material- 4+ years of experience in leading test execution - 4+ years of experience in configuration and deployment of software solutions at the enterprise level- Strong communication skills - Experience in an organization that develops and delivers software to customers Our commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years we’ve been growing our government-contracting portfolio, and along the way we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: <a href="https://cgsfederal.com/join-our-team/" target="_blank">https://cgsfederal.com/join-our-team/</a> For more information about CGS please visit: <a href="https://www.cgsfederal.com" target="_blank">https://www.cgsfederal.com</a> or contact:Email:&nbsp;<a href="mailto:info@cgsfederal.com" target="_blank">info@cgsfederal.com</a> #CJ
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

IT Systems Architect

<h3>Job Description</h3>
Job DescriptionElectrical Project Manager
Responsibilities:&nbsp; - Maintain an average gross margin over all projects of 10% or over. - Ability to manage up to 6 electrical contracts at one time and keep them organized while estimating future work. - Acquire new work with a hit ratio of 10% - 100% of projects to be profitable - 100% customer satisfaction. - Build and strengthen existing and new relationships by acquiring new profitable work. - Miscellaneous Expectations - Drive Prefabrication with the field. - Get LEED AP accreditation within 6 months. - Continue Education in related fields. - Ability to help train new Foreman and grow existing Foreman with labor savings ideas. - Signature of non-compete if required for position. - Provide assistance to acquire quality level Senior Supervision from past work relationships.
What You Need for this Position
More Than 5 Years of experience and knowledge of: - Strong commercial and industrial electrical background. - Strong troubleshooting skills utilizing sophisticated test equipment (DMM, Megger, PQM, UCT, IR Camera, etc.). - Strong knowledge of the National Electric Code (NEC). - Responsible for preparation of subcontract and obtaining all required permits - Responsible for preparation and maintenance of Project Schedule - Responsible for preparation and buyout of Purchase Orders - Responsible for preparation and review of submittals and shop drawings - Responsible for preparation of project budget and schedule of values - Responsible for the review of files according to Policies and Procedures - Responsible for review of Contract drawings and addressing RFI's in a timely manor - Responsible for preparation of O&nbsp;M manuals - Responsible for review and submission of As-Built drawings - Responsible for preparation of Warranty documents - Responsible for tracking punch list and making sure items are complete - Responsible to make sure all spare parts are turned over and signed received
Benefits
Vacation/PTO 1
Medical 2
Dental 3
Vision 4
401k 7
Bonus 6
Relocation 5
Telecommute 10
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 05/21/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at <a href="mailto:Benefits@CyberCoders.com" target="_blank">Benefits@CyberCoders.com</a> to make arrangements.

Electrical Project Manager

<h3>Job Description</h3>
Job Description
We are currently looking for a Project Manager I - Sustainability&nbsp; (LACCD 493)&nbsp; for our contract with Los Angeles Community College District.&nbsp;
We are accepting applications for this position through&nbsp;1/6 @ 9am
Authorization to work lawfully in the US without sponsorship from Simplex is required.&nbsp;
This is an on-site, long term job. You must be located in Southern California. NO relocation funds, and NO per diem.
 Location: PMO (Monterey Park, CA) Number of positions: 1 Type: Direct Hire Salary Range:&nbsp;$153K - $172K
 Minimum Requirements
Required Experience/Skills:
<ul>
<li>Minimum 3 years’ experience in Management of multiple construction projects; experience within a large capital improvement program and familiarity with relevant Public Codes.&nbsp;</li>
<li>Two years of experience developing, maintaining, and/or managing sustainability-based initiatives, processes, or programs involving the collection, analysis, and reporting of program data.&nbsp;</li>
<li>BA or BS in Architecture, Engineering, Urban Planning, Construction Management or a closely related field. Additional qualifying experience in excess to the minimum stated above may be substituted for the required education.&nbsp;</li>
<li>Knowledge of sustainability policy, issues, and concept.&nbsp;</li>
</ul>
Preferred Qualifications:&nbsp;
<ul>
<li>Experience working with sustainability or environmental programs in higher education is preferred.&nbsp;</li>
<li>Experience in alternative delivery methods.&nbsp;</li>
<li>Experience with using a web based project management system.&nbsp;</li>
<li>Experience with Division of the State Architect (DSA) construction/design processes.&nbsp;</li>
</ul>
Compensation: The pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors such as individual’s qualifications, experience, knowledge, skills and abilities. Work Authorization: In compliance with the Immigration Reform and Control Act of 1986, Simplex Construction Management, Inc. will only hire individuals lawfully authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Candidates must be authorized to work lawful in the US without sponsorship from Simplex. Notice to Third Party Agencies: Simplex Construction Management, Inc. does not accept unsolicited resumes from recruiters or agencies. Any staffing or employment agency, person or entity that submits an unsolicited resume does so with the understanding that the applicant’s resume will become property of Simplex.
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Mas5cYBzco

Project Manager I - Sustainability

<h3>Job Description</h3>
Job Description
Desktop Support Technician
• 8-5 Monday-Friday, no on call
• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery
• Experience doing break / fix repairs on desktops, laptops
• Install / Re-install various software packages and updates
• WiFi and VPN connections; Support of wireless devices
• GREAT Customer Service skills
Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation 
<h3>Company Description</h3>
We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation

Desktop Support Technician - WW

<h3>Job Description</h3>
Job DescriptionCompany Description 
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.
Progress starts with you.
Job Description 
As Director of Storage Infrastructure Reliability Engineering (IRE), your primary responsibility will be to lead a diverse global team responsible for the management, support, and implement/drive improvements to Visa’s global storage infrastructure based from the ITIL framework. This will involve managing the US team of engineers and working with the Directors of Storage Operations in the&nbsp;AP and EU locations. You will work closely with the leadership of other infrastructure teams and cross-functional teams who are managing services and applications. This position is within&nbsp;Infrastructure Reliability Engineering (IRE)&nbsp;team that operates Visa’s global storage infrastructure. The&nbsp;IRE team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation.
Essential Functions
<ul>
<li>
Drive bottoms-up improvements for Storage Infrastructure Reliability Engineering (including Level-1 &amp; Level-2 Incident management, Change management and Problem management)
</li>
<li>
Lead crisis/incident event management incidents
</li>
<li>
Customer/partner engagements to represent operational concerns/needs
</li>
<li>
Mentor technical staff and drive programs to improve effectiveness and efficiency
</li>
<li>
Establish best-practice methodologies for problem resolution in a global, 24 x 7, high volume, high availability, critical production environment, based on metrics-based KPIs.
</li>
<li>
Lead the development of innovative storage operations processes and tools from concept to delivery with a focus on new technologies and automation.
</li>
<li>
Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of storage infrastructure.
</li>
<li>
Mentor, manage and motivate a high-performing team of senior professionals and set clear priorities to achieve department goals and KPIs.
</li>
<li>
Manage oversight of complex storage operations processes based on a combination of vendors, custom solutions, and internal resources.
</li>
<li>
Decision making authority is broad and can have significant material impact on cost, business planning and success of Visa's core business.
</li>
<li>
Support the adoption of new technologies and tools, recommend capability improvements to storage engineering, and assist in lab deployments for technology trials.
</li>
<li>
Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.
</li>
<li>
Drive coordination, consensus and execution to mitigate cyber risk issues and emerging threats in such a dynamic environment.
</li>
<li>
Direct the continuous and secure operation, administration and maintenance of storage infrastructure including coordinating with Risk Management, Identity/Access Management, Information Security and Privacy, and Disaster Recovery teams.
</li>
<li>
Lead development of innovation and strategic direction in application of theories and concepts in storage design, configuration, administration, maintenance and/or support.
</li>
<li>
Assist in the development of a strategic roadmap to ensure storage operations goals are met.
</li>
<li>
Ensure service level targets are met and address all service-level complaints.
</li>
<li>
Ensure storage operations are conducted according to corporate standards, and in compliance with external standards as defined in company objectives (e.g., ITIL, ISO27001/27002 and similar).
</li>
<li>
Participate in disaster recovery/business continuity activities, as needed.
</li>
<li>
Comfort in working through corporate culture with purpose and energy to promote unified approach.
</li>
<li>
Establish standards and governance in future acquisitions to mitigate risk and maximize storage infrastructure stability.
</li>
<li>
Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally.
</li>
<li>
Lead a culture of achieving storage security, stability, and performance through automation and SRE practices.
</li>
</ul>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.&nbsp;
Visa will accept applications for this role until at least January 2, 2026.
Qualifications 
Basic Qualifications: 10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work experience Preferred Qualifications: 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD Current or held advanced storage technical certification Experience or background with automation using Ansible and/or Python would be desired. Experience leading a large Software/Tools Development team or Storage Engineering / Operations team. Experience leading a storage operations team for an enterprise that has a large volume of consumer-facing and B2B interactions. Proven track record of driving change and transformation in storage operations processes, tools and technologies through metrics driven, KPI based methodologies, and an evidence based operational improvement and decision-making approach to best meet business objectives and priorities. Prior experience in driving and leading enterprise technology and cultural transformation programs. Experience working with highly effective engineering teams through major technology transitions. Demonstrated understanding of tools and technologies in a storage infrastructure ecosystem. Demonstrated consistent and steady growth in career. Prior experience in multi-vendor storage technologies. Hands-on experience in deploying large scale storage technologies. Great communicator and able to drive consensus across diverse/global technology teams. Track record in developing next generation leaders. Demonstrated experience of metrics driven management with accountability.
 Additional Information 
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel&nbsp;5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting.&nbsp; The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer.&nbsp; Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp; Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 176,400.00 to 256,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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