<h3>Job Description</h3>
Job Description 
TAKING CARE OF OUR GUESTS
TO-GO/CURBSIDE ERVER RESPONSIBILITIES

At O’Charley’s, our goal is to satisfy our guests completely so they will return again and again. We want
guests to tell their family, friends, and associates about the wonderful experience we provided at
O’Charley’s. You were hired because you showed us that you have “A Passion to Serve” – the desire to
ensure our guests have a memorable experience every time they visit.
Our guests are the reason for our existence. Your paycheck will say O’Charley’s, but our guests are your
true employers.
RESPONSIBILITIES
As a To-Go Server, your first responsibility is to be an effective SALESPERSON. You must understand our
food and beverage menus, specials, and promos and be able to make recommendations and suggestions
based on your knowledge of food and drink items.
Your next responsibility is to ensure our guests have a great experience by providing exceptional service. In
order to accomplish this, you must:
1. Make each guest feel appreciated through accommodating actions.
2. Practice the “Hospitality Halo” with everyone within a six-foot radius (smile, step aside, speak first) - A
friendly attitude is essential in building good rapport with guests and fellow team members. Most
importantly, be polite to all guests and team members.
3. Work as a team with all O’Charley’s team members.
4. Communicate clearly and enthusiastically with guests and team members – have an outgoing attitude
and retain your self-composure at all times. No matter how busy you are, guests must be treated
with concern for their needs or interests as if each is the only guest in the restaurant. Your ability to
smile and remain calm will help eliminate stress during very busy times.
5. Immediately greet guests and ensure prompt and efficient food and beverage delivery. Serve your
guests in a timely manner, according to the guest’s perfect pace. Stay organized, being able to think
and act quickly and effectively, and have a sense of urgency.
6. Have a thorough knowledge of service sequences and guidelines; use this knowledge to serve
guests effectively.
7. Have a thorough knowledge of To-Go accounting procedures.
8. Have a thorough knowledge of To-Go packaging; use this knowledge to prepare and package quality
products for guests.
9. Maintain general appearance of To-Go area through cleaning and stocking. Take pride in your
personal appearance and the appearance of your work area.
10. Ensure “Perfect Plate” presentations before items are delivered to guests.
While we are all responsible for ensuring our guests have a great experience, there are going to be times
when we will make a mistake. If a mistake is made, we must own it and take EVERY action possible to
correct it. Which do you think worse? Telling a manager what happened so it can be fixed, or letting an
angry guest leave? It is imperative that all guests leave knowing we cared about their individual situation,
that we put ourselves in THEIR shoes, recognized their needs, and did everything possible to strive for a winwin
situation.
Knowledge Requirements
Guest relations To-Go packaging Menu knowledge
Service Sequences Telephone etiquette Point of Sale operation
Quality service and standards Safety and Security Procedures Cash handling
Floor plan Specials Sidework duties
Physical
Able to continually enter and exit the building, even during inclement weather while carrying to-to orders
weighing anywhere from 1-25 pounds. Able to speak, read, write and understand the primary language of
the work location. Able to perform simple mathematical calculations relating to money handling. Able to
stand and exert well-paced mobility for periods up to multiple hours in length. Must have a good sense of
balance, able to bend, kneel and lift bus pans, trays, etc. frequently weighing up to 25 pounds.

To Go Specialist

<h3>Job Description</h3>
Job Description RightDirection Technology Solutions LLC Description:
RDTS is seeking a Cleared Systems Architect to support our TFIN program at the U.S. Dept of Treasury in Washington, D.C. The System Architect shall lead TFIN's modernization, cloud migration, and secure architectural planning. The position is full-time, fully on-site (SCIF), Monday-Friday with standard office hours (i.e. 8:00am-5:00pm), and available upon a favorable federal background check.
 
Key responsibilities include:
<ul>
<li>Define and maintain enterprise architecture roadmap.</li>
<li>Design scalable hybrid on-prem and cloud environments.</li>
<li>Collaborate with PMO and modernization teams.</li>
<li>Ensure compliance with DoD/Treasury frameworks.</li>
</ul>
Requirements:
Knowledge, Skills, and Abilities:
<ul>
<li>Knowledge of TOGAF/DOGAF frameworks.</li>
<li>Experience with Azure/AWS/C2S.</li>
<li>Strong strategic planning and stakeholder communication.</li>
<li>Familiarity with microservices and secure integration.</li>
</ul>
Qualifications:
<ul>
<li>U.S. Citizenship required.</li>
<li>Active Security Clearance.</li>
<li>8+ years in enterprise/systems architecture.</li>
<li>Cloud certifications preferred (AWS Solutions Architect, etc.)</li>
</ul>
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. 
 
PIed07a6042d94-25405-38049700

Systems Architect - Cleared

<h3>Job Description</h3>
Job DescriptionResponsibilities:&nbsp;
<ul>
<li>Design, develop, enhance, debug, and implement software. Troubleshoot production problems related to software applications.</li>
<li>Research, test, build, and coordinate the conversion and/or integration of new products based on client requirements. Design and develop new software products or major enhancements to existing software.</li>
<li>Address problems of systems integration, compatibility, and multiple platforms.</li>
<li>Consult with project teams and end users to identify application requirements.</li>
<li>Perform feasibility analysis on potential future projects to management</li>
<li>Assist in the evaluation and recommendation of application software packages, application integration and testing tools.</li>
<li>Resolve problems with software and respond to suggestions for improvements and enhancements.</li>
<li>Participate in the development of software user guides.</li>
</ul>
Requirements:&nbsp;
<ul>
<li>A&nbsp;Bachelor's&nbsp;degree related to computing&nbsp;and 2 years’ experience, or equivalent years of experience working in the related technical field (4&nbsp;years)</li>
<li>Ability to maintain a SECRET security clearance (US Citizenship required)</li>
<li>Java 8, Oracle 19, HTML5, CSS, PLSQL, SQL, XML, JavaScript, scripting languages</li>
<li>Agile Methodology</li>
<li>Experience with Eclipse, Toad, Gradle, GIT</li>
<li>Experience with Linux (RHEL 7) and Windows Server 2016 platforms</li>
<li>Ability to obtain a Security+ certification</li>
<li>Expert communications, proficient and clear with documentation</li>
<li>A drive to succeed</li>
</ul>
Recommended Qualifications:&nbsp;
<ul>
<li>Security + and knowledge of DoD transportation data and business practices</li>
<li>Strong understanding of test-driven development and test automation</li>
<li>Experience with Java 11, Oracle 19,&nbsp;Springboot, Angular, and&nbsp;DevSecOps</li>
</ul>

Mid-Level Software Developer - GATES

<h3>Job Description</h3>
Job Description
We are looking for a Power Platform/Full Stack Developer who possesses a deep understanding of the Power Platform, specifically Power Pages, to design, develop, and implement business solutions. The ideal candidate will have a passion for problem-solving, a keen eye for detail, and the ability to transform complex business requirements into efficient and user-friendly applications. 
Responsibilities:
<ul>
<li>Develop Power Platform Applications, customized forms, custom workflows using Power Automate for SharePoint Online.</li>
<li>Develop client side code for web applications using HTML5, jQuery, JavaScript Libraries, CSS, and other technologies</li>
<li>Leverage web services to access data from other systems Design, write, unit test, and document application code.</li>
<li>Use in-depth understanding of the Power Platform to solve technical and business problems</li>
<li>Read and interpret documentation such as requirements definitions, User Stories, technical articles and procedure manuals</li>
<li>Write clear, concise reports, requirements definitions, User Stories, detailed design documents, and online correspondence with client etc.</li>
<li>Provide critical thinking, problem solving, design, and most critically, attention to performance, scalability, reliability, availability at the system and component level</li>
</ul>
Basic Qualifications: 
<ul>
<li>Strong JavaScript and jQuery required, HTML, CSS, and Azure (IaaS experience)</li>
</ul>
Preferred Qualifications:
<ul>
<li>Minimum 3 years’ experience crafting wireframe graphic designs into production Web Interface code</li>
<li>3+ years of experience with Power Platform development; including writing customized code in Power Automate</li>
<li>Experience in Rest Web Services</li>
<li>US Citizenship required with the ability to pass a government background check</li>
</ul>

Power Platform Software Developer - Remote (WFH)

<h3>Job Description</h3>
Job Description
Talint's&nbsp;client,&nbsp;a&nbsp;management&nbsp;consulting&nbsp;firm&nbsp;providing&nbsp;innovative&nbsp;solutions&nbsp;and&nbsp;best&nbsp;practices&nbsp;to&nbsp;government&nbsp;and&nbsp;commercial&nbsp;organizations,&nbsp;received&nbsp;the&nbsp;Best&nbsp;Places&nbsp;to&nbsp;Work&nbsp;in&nbsp;Greater&nbsp;Washington&nbsp;by&nbsp;the&nbsp;#WashingtonBusinessJournal&nbsp;for&nbsp;the&nbsp;sixth&nbsp;year&nbsp;in&nbsp;a&nbsp;row.
Our&nbsp;client&nbsp;has&nbsp;an&nbsp;opening&nbsp;for&nbsp;a&nbsp;Jr&nbsp;Data&nbsp;Analyst.&nbsp;This&nbsp;position&nbsp;will&nbsp;support&nbsp;the&nbsp;Army’s&nbsp;annual&nbsp;Program&nbsp;Objective&nbsp;Memorandum&nbsp;(POM)&nbsp;planning,&nbsp;POM&nbsp;build,&nbsp;and&nbsp;Program&nbsp;budget&nbsp;review.&nbsp;The&nbsp;right&nbsp;candidate&nbsp;will&nbsp;have&nbsp;at&nbsp;least&nbsp;three&nbsp;years&nbsp;of&nbsp;data&nbsp;analysis,&nbsp;data&nbsp;science,&nbsp;and/or&nbsp;data&nbsp;engineering.&nbsp;&nbsp;DataBricks&nbsp;experience&nbsp;is&nbsp;preferred!&nbsp;This&nbsp;position&nbsp;requires&nbsp;a&nbsp;DoD&nbsp;Secret&nbsp;Clearance&nbsp;or&nbsp;higher.&nbsp;This&nbsp;role&nbsp;is&nbsp;hybrid&nbsp;with&nbsp;three&nbsp;to&nbsp;four&nbsp;days&nbsp;a&nbsp;week&nbsp;at&nbsp;Fort&nbsp;Belvoir,&nbsp;VA.&nbsp;It’s&nbsp;possible&nbsp;this&nbsp;role&nbsp;transitions&nbsp;to&nbsp;full-time&nbsp;in&nbsp;the&nbsp;office.
Desired&nbsp;Skills&nbsp;and&nbsp;Experience:
<ul>
<li>Active&nbsp;DoD&nbsp;Secret&nbsp;Clearance&nbsp;(required)</li>
<li>3–6&nbsp;years&nbsp;of&nbsp;relevant&nbsp;experience&nbsp;with&nbsp;data&nbsp;pipelines&nbsp;and&nbsp;reporting&nbsp;systems</li>
<li>Strong&nbsp;experience&nbsp;in&nbsp;SQL,&nbsp;Power&nbsp;BI,&nbsp;and&nbsp;DataBricks</li>
<li>Familiarity&nbsp;with&nbsp;financial&nbsp;planning,&nbsp;POM&nbsp;processes,&nbsp;or&nbsp;federal&nbsp;data&nbsp;systems</li>
<li>Ability&nbsp;to&nbsp;analyze&nbsp;business&nbsp;needs&nbsp;and&nbsp;translate&nbsp;into&nbsp;data&nbsp;models&nbsp;and&nbsp;tools</li>
<li>Excellent&nbsp;analytical,&nbsp;communication,&nbsp;and&nbsp;documentation&nbsp;skills</li>
</ul>
Why&nbsp;our&nbsp;client?
<ul>
<li>Competitive&nbsp;total&nbsp;compensation&nbsp;and&nbsp;benefits&nbsp;package&nbsp;that&nbsp;includes&nbsp;health,&nbsp;retirement,&nbsp;and&nbsp;paid&nbsp;time-off</li>
<li>Our&nbsp;client&nbsp;fosters&nbsp;an&nbsp;open-door&nbsp;policy&nbsp;between&nbsp;employees&nbsp;and&nbsp;leadership&nbsp;to&nbsp;ensure&nbsp;direct&nbsp;lines&nbsp;of&nbsp;communication</li>
<li>Incredible&nbsp;opportunities&nbsp;for&nbsp;advancement&nbsp;as&nbsp;they&nbsp;continue&nbsp;to&nbsp;grow;</li>
<li>They&nbsp;understand&nbsp;the&nbsp;importance&nbsp;of&nbsp;striking&nbsp;a&nbsp;work/life&nbsp;balance&nbsp;and&nbsp;offers&nbsp;flexible&nbsp;schedules.</li>
</ul>
Responsibilities:
<ul>
<li>Assist&nbsp;in&nbsp;building&nbsp;and&nbsp;maintaining&nbsp;data&nbsp;pipelines&nbsp;supporting&nbsp;Army&nbsp;financial&nbsp;planning</li>
<li>Support&nbsp;development&nbsp;of&nbsp;SQL&nbsp;queries,&nbsp;Power&nbsp;BI&nbsp;dashboards,&nbsp;and&nbsp;automated&nbsp;reports</li>
<li>Collaborate&nbsp;with&nbsp;stakeholders&nbsp;to&nbsp;gather&nbsp;requirements&nbsp;and&nbsp;deliver&nbsp;actionable&nbsp;insights</li>
<li>Support&nbsp;efforts&nbsp;to&nbsp;modernize&nbsp;legacy&nbsp;reporting&nbsp;tools</li>
<li>Work&nbsp;closely&nbsp;with&nbsp;senior&nbsp;data&nbsp;engineers&nbsp;and&nbsp;analysts&nbsp;to&nbsp;refine&nbsp;outputs</li>
<li>Ensure&nbsp;data&nbsp;accuracy&nbsp;and&nbsp;security&nbsp;across&nbsp;systems</li>
<li>Document&nbsp;processes&nbsp;and&nbsp;contribute&nbsp;to&nbsp;audit-readiness</li>
</ul>
Company DescriptionAt Talint, we believe in the strength and opportunity of small businesses and recognize their work environments as optimal places for people to innovate, excel and thrive. We work with candidates to position them in fulfilling roles that offer heightened visibility, latitude, enhanced responsibilities and access to leadership. A stark contrast from other hiring agencies, we pride ourselves on personable, transparent and trustworthy relationships with job seekers. We don’t let communication lag and we approach every step of your placement experience with diligence. As DC natives who are well connected, we know the market and understand the lifestyle that comes with the territory so you can count on sound advice from all angles – work, transit, housing and more. 
<h3>Company Description</h3>
At Talint, we believe in the strength and opportunity of small businesses and recognize their work environments as optimal places for people to innovate, excel and thrive. We work with candidates to position them in fulfilling roles that offer heightened visibility, latitude, enhanced responsibilities and access to leadership.\r\n\r\nA stark contrast from other hiring agencies, we pride ourselves on personable, transparent and trustworthy relationships with job seekers. We don’t let communication lag and we approach every step of your placement experience with diligence.\r\n\r\nAs DC natives who are well connected, we know the market and understand the lifestyle that comes with the territory so you can count on sound advice from all angles – work, transit, housing and more.

Junior Data Analyst

<h3>Job Description</h3>
Job DescriptionCompany Description 
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.
Job Description 
Requirements and Responsibilities
<ul>
<li>Strong Semiconductor Equipment Experienced (5+ years)&nbsp; engineers</li>
<li>Rich experience in Test cases generation,&nbsp; Manual testing on Tool / Product with Smoke test, Regression test, Stress test + Deadlocks</li>
<li>Factory Automation with SECS/GEM/EDA experience mandatory</li>
<li>Role based GUI Testing, System Interlock Testing – Mandatory</li>
<li>Good at manual testing of Windows based applications and integration testing of complex system</li>
<li>Recipe Management and Wafer Movement/Scheduling (optional)</li>
<li>STLC,&nbsp; Test result &amp; analysis and Documentation work - mandatory</li>
<li>Defect tracking (optional)</li>
<li>CIP/Test Automation (TestComplete) – (Optional)</li>
<li>Knowledge in SQL to write simple/complex queries to validate the data in DB – is a plus</li>
<li>Sstrong troubleshooting on performance issues areas by Log analysis skills using Win DBG and Perfmon tools</li>
<li>Have experience in the below tools and technologies:
<ul>
<li>Testing Tools:&nbsp; &nbsp;&nbsp;&nbsp; Microsoft TFS, SECS SIM Pro+, Sim-Qualify, TestComplete</li>
<li>Languages and Scripts:&nbsp;&nbsp; SECS GEM (SSL and SML scripts), VB Scripting, Python</li>
<li>Project Management Tools : Test Link, Bugzilla</li>
</ul>
</li>
<li>Exposure to Agile/Scrum methodologies</li>
<li>Proven work experience in software quality assurance</li>
<li>Strong knowledge of software QA methodologies, tools and process.</li>
</ul>
Regards,
Mohammed Ilyas,
PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com
Additional Information 
All your information will be kept confidential according to EEO guidelines.

Manual Test Engineer with SECS/GEM/EDA experience mandatory (Semiconductor)

<h3>Job Description</h3>
Job Description
Workday Developer:
Responsibilities
<ul>
<li>Designs, builds, tests, and deploys integration solutions for Workday.</li>
<li>Troubleshoots integration issues requiring in depth expertise in the Workday solution.</li>
<li>Conduct unit and end-to-end testing of interfaces to ensure they function as designed based on functional and technical requirements</li>
<li>Coordinates assigned deliverable schedules to ensure timelines are met.</li>
<li>Provides guidance to business, IT or service partners on integration strategies.</li>
<li>Contributes to the end users’ experience with Workday’s integration products, tools, and services in a way that results in high customer satisfaction.</li>
<li>Work with project teams through integration discovery and scoping phases of their implementation projects.</li>
<li>Mentors development team on best practices regarding Workday integrations and solutions</li>
<li>Performs other job-related duties as assigned or apparent.</li>
<li>Analyze and translate functional specifications and change requests into technical specifications</li>
<li>Consult with business, vendor, and technical teams about interface design and maintenance</li>
</ul>
Qualifications
<ul>
<li>Minimum of 3 years of experience as a Workday Integrations Consultant/Developer</li>
<li>Minimum of 2 full life cycle Workday implementation experience as an Implementer performing Integrations</li>
<li>Minimum of 2 full life cycle Workday implementation experience in the capacity of managing a team of developers</li>
<li>Minimum of 20 integrations design and development using each of Workday integration types EIB, Core Connectors, Cloud Connect, Document Transforms, and Workday Studio</li>
<li>General knowledge and design of at least 3 Workday functional areas</li>
<li>Good understanding of Workday security</li>
<li>Use of at least 1 third party integration framework is preferred</li>
<li>Flexible with creative problem-solving skills</li>
<li>Experience with Workday EIB, RaaS, and Web Services.</li>
<li>Experience with JavaScript, XSLT and xPath programming strongly preferred.</li>
<li>Experience with Java, Informatica, or Relational Database development desired.</li>
<li>Some non-Workday programming experience required.</li>
<li>Integration design and testing concepts.</li>
<li>Integration frameworks (e.g., middleware, transformation logic).</li>
<li>Data conversion concepts and impacts on business processes (such as Workday iLoads or bulk data loading).</li>
<li>Issues documentation and analysis for payroll and related financial activities used to identify systemic issues or problems with integrations.</li>
<li>Understanding of application technology and associated solutions and strategies related to the client’s business to help them achieve their business goals and objectives.</li>
<li>System design and testing concepts.</li>
<li>Knowledge of all phases of system development lifecycle, including production support.</li>
<li>Strong customer service focus and responsiveness.</li>
<li>Strong analytical skills, interpretive and evaluative skills.</li>
<li>Strong organizational skills across multiple threads of work streams.</li>
</ul>

Sr Workday Integration Developer

<h3>Job Description</h3>
Job Description
Data Management Consultant 
Our client is looking for a skilled Data Management &amp; Analytics Consultant to help translate complex data into strategic sales insights. This role is ideal for someone who thrives on digging into numbers, building out dashboards, and driving decisions that shape go-to-market strategy. You’ll work cross-functionally with Sales, Marketing, and Market Access teams to turn messy datasets into clear, compelling stories that move the business forward.
<ul>
<li>Location: Remote (EST Time Zone)</li>
<li>Compensation: This job is expected to pay about 80-90/HR W2</li>
<li>No Visa Sponsorship Available for this role </li>
</ul>
What You’ll Do: 
Key Responsibilities
<ul>
<li>Analyze and deliver sub-national performance insights from multiple data sources to Sales and Marketing leaders</li>
<li>Develop dashboards and reports to highlight product performance, market trends, and emerging opportunities</li>
<li>Provide data-driven recommendations and business insights that support commercial strategies</li>
<li>Define and track KPIs in collaboration with Sales, Marketing, and Commercial Operations leadership</li>
<li>Partner with Data Warehousing teams to enhance the commercial data infrastructure and reporting tools</li>
</ul>
What Gets You the Job: 
Qualifications
<ul>
<li>Bachelor’s degree in Computer Science, Information Systems, or a related field (Master’s preferred)</li>
<li>6–8 years of analytical experience, with at least 3 years focused on pharmaceutical sub-national data</li>
<li>Strong understanding of syndicated pharmaceutical data sets such as IQVIA, Symphony, claims, and wholesaler data</li>
<li>Hands-on experience with Power BI, Tableau, or similar reporting tools</li>
<li>Advanced skills in Excel and data visualization, with the ability to clearly communicate complex findings</li>
</ul>
After applying to this role, you may receive an invitation from our AI Recruiter, Avery to schedule a virtual meeting to learn more about your background as an initial screening for this role.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Data Management Consultant

<h3>Job Description</h3>
Job DescriptionDescription:
Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family.
 
Digital Consultants seeks a Helpdesk Specialist to provide Tier 1 and Tier 2 IT support for desktops, mobile devices, and peripherals for the U.S. Access Board. You’ll resolve technical issues and maintain consistent user support while adhering to federal security and accessibility standards.
 
Duties to include:
<ul>
<li>Provide help desk support via phone, email, and in-person for end users.</li>
<li>Troubleshoot software, hardware, mobile, and printer issues.</li>
<li>Deploy and maintain standard device images and configurations.</li>
<li>Maintain security settings per CISO guidance and apply software updates.</li>
<li>Manage ticket tracking and resolution within service level targets.</li>
<li>Provide AV and IT support for conference room setups and meetings.</li>
</ul>
Requirements:
<ul>
<li>Clearance: Public Trust (active or ability to obtain)</li>
<li>Education: High School or equivalent.</li>
<li>5+ years of relevant experience supporting enterprise IT Helpdesk Operations</li>
<li>Certifications: Relevant certifications such as MS Certified Modern Desktop Administrator associate, or CompTia A+ are desired. </li>
<li>Experience with Microsoft 365, VPNs, and mobile device management.</li>
<li>Familiarity with accessibility tools (JAWS, Dragon, etc.).]</li>
<li>The candidate must, with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., move a case of paper or similar task) that may occur on occasion.</li>
</ul>
 
Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic.
 We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to <a href="mailto:recruiting@digiconintl.com" target="_blank">recruiting@digiconintl.com</a> or call 571-306-3444. Please provide your contact information and let us know how we can assist you.

Helpdesk Specialist

<h3>Job Description</h3>
Job DescriptionOCTOHelps is looking to add to its DCPS Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. OCTOhelps is looking to add to its DCPS DC Public School Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and Responsibilities Include: Resolve technical issues and closing out assigned. Service/Incidents requests within the agency's Service Level Agreements. Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools. Log and route service requests and incidents in an incident management system. Provide a high level of customer service to end users on a daily basis. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications. Troubleshoot issues related to agency specific applications and web applications. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets. Collaborate with the IT leadership team to test and implement cost effective technology for District. Maintain service level agreements related to Desk Side support Service/Incident requests. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. CONTRACT JOB DESCRIPTION Responsibilities: 1. Responds to and diagnoses problems through discussion with users. 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. 3. Supervises operation of help desk and serves as focal point for customer concerns. 4. Provides support to end users on a variety of issues. 5. Identifies, researches, and resolves technical problems. 6. Responds to telephone calls, emails, and personnel requests for technical support. 7. Documents, tracks, and monitors the problem to ensure a timely resolution. 8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. 9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. 10. Simulates or recreates user problems to resolve operating difficulties. 11. Recommends systems modifications to reduce user problems. Minimum Education/Certification Requirements: Bachelors degree in IT or related field or equivalent experience Candidate Skills Matrix: Bachelors degree in IT or related field or equivalent experience Required = 10 Years Installing and configuring system hardware/software in an enterprise environment Required = 06 Years Proficient time management skills Required and detail oriented organizational skills Required = 06 Years Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X) Required = 06 Years Experience using an endpoint management tool to provide remote support Required = 03 Years Strong Customer Service Skills Required = 03 Years Experience managing service requests for IT support in ServiceNow or a similar ITSM platform Required = 03 Years Expertise in troubleshooting hardware related issues Required = 03 Years Expertise in troubleshooting complex software related issues Required = 03 Years Can demonstrate experience making nontechnical users comfortable with complex technology concepts Required = 03 Years Knowledge of Microsoft Office Suite (Office 365) Required = 03 Years Microsoft Certifications: MCP Highly desired Background check: Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.

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