<h3>Job Description</h3>
Cox Automotive is looking for a talented Senior Release Train Engineer to join their team. The Senior Release Train Engineer's (RTE) is an outcomes-driven problem solver, whose primary purpose is to lead large and complex Agile Release Trains (ART) to success by navigating the complexity of delivering software solutions consistently across large and distinct environments. The Senior RTE must creatively resolve and escalate a wide range of impediments, manage risk, assure value delivery, and drive program level continuous improvement. They play a critical link between multiple scrum teams; facilitating communications, opening the flow of information, and sharing important progress updates to ensure all teams involved in the ART are focused on successful delivery. The Senior RTE is accountable for the overall coordination, execution and delivery of value through the program while ensuring alignment with company strategy, commitments and goals. WHAT YOU'LL DO Primary duties and Responsibilities 
<ul>
<li>Oversees release trains (grouping of agile teams) that are of strategic importance to our business, and that have complex scope and inter-dependencies.</li>
<li>Has responsibility for facilitating ceremonies and work management for both the Release Train Team, as well as a subset or all of the delivery teams associated with that Release Train</li>
<li>Facilitates the coordinated preparation of release planning for the release train and delivery teams, including communication and coordination with stakeholders and customers during feature definition and delivery.</li>
<li>Actively manages the backlog, as well as ALM tool data integrity for accurate reporting. This includes the collection of metrics and KPI's.</li>
<li>Actively manages the backlog, as well as ALM tool data integrity for accurate reporting. This includes the collection of metrics and KPI's.</li>
<li>Coordinate major feature releases and ongoing delivery of value to customers where multiple teams, release trains, or solution groups are involved in development.</li>
<li>Resolve/report a wide range of issues and manage dependencies and risks across the ART, between ART's, as well as across delivery teams</li>
<li>Leverages agile delivery metrics and regular Agile ceremonies to identify and drive continuous improvement, in order to maximize organizational performance and execution against the backlog</li>
<li>Regularly participates in the RTE and SM Community of Practice helping the organization to maintain alignment, learn new techniques, and improve technical and quality practices. </li>
<li>Work with RTE and SM community to determine ways to help ARTs across the company improve cross train and solution group coordination and collaboration.</li>
<li>Applies Agile principles and methodology solutions with a pragmatic, stakeholder-management approach</li>
</ul>
 WHO YOU ARE Required Qualification 
<ul>
<li>Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field</li>
<li>4+ years' experience holding a Release Train Engineer title </li>
<li>Prior experience as a Scrum Master, Product Owner, or Agile Project/Program Manager</li>
<li>Strong technical aptitude and experience leading teams in delivering quality software</li>
<li>Experience using ALM tools preferred; Rally or Targetprocess experience is a plus</li>
</ul>
 Preferred 
<ul>
<li>Experience leveraging and interpreting agile metrics </li>
<li>Demonstrated ability to facilitate large planning and solutioning sessions</li>
<li>Understanding of Agile at scale philosophies &amp; methodologies</li>
<li>Experience with Organizational Change Management practices </li>
<li>Experience working in an Agile organization using Scrum, XP, Kanban, or Agile at scale practices</li>
</ul>
 USD 99,000.00 - 165,000.00 per year Compensation: Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Senior Release Train Engineer

<h3>Job Description</h3>
A Lead Cybersecurity Software Engineer is focused on full stack development of security tools that enable engineering teams to securely develop their applications by building and deploying securely. These tools range from web applications to command line interfaces that are designed for internal engineering use to simplify how they integrate and interact with secure pipeline controls. This role will develop and operate tools in multiple cloud environments where Cox Automotive has a large presence. Engineering activities also include configuring vendor supplied applications and integrating them. This role will report directly to the Director of Security Engineering Enablement at Cox Automotive. Primary Responsibilities 
<ul>
<li>Lead the development and implementation of tools developed by Security Engineering Enablement.</li>
<li>Identify solutions to feature requests and map out these solutions for implementation by the team.</li>
<li>Mentor junior developers on coding practices and secure design patterns.</li>
<li>Collaborate with threat detection and vulnerability management teams to continuously improve capabilities and integration points to support continuous control monitoring and reporting.</li>
<li>Partners with architecture, infrastructure and technology teams to review existing architecture, identify gaps and recommend security enhancements.</li>
<li>Conduct and/or review artifact analyses for environmental applicability and remediation.</li>
<li>Participate in security events and incident response to identify gaps in current design and propose solutions to prevent threats from reoccurring.</li>
<li>Research and evaluate emerging security trends, threats, and technologies, and recommend appropriate solutions and enhancements.</li>
</ul>
 Minimum Qualifications 
<ul>
<li>Bachelor's degree in a related discipline and 6 years of experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years of experience; a Ph.D. and 1 year of experience in a related field; or 10 years' experience in a related field.</li>
<li>At least 4 years focused on cybersecurity.</li>
<li>Clearly articulate the objective of specific cybersecurity policies and procedures to technical and non-technical stakeholders.</li>
<li>Excellent customer service skills, writing, and presentation skills.</li>
<li>Develop a strong and productive working environment with key stakeholders and collaborate closely with other Cox entities' cybersecurity teams to implement cybersecurity best practices. </li>
<li>Consultative nature to work through controversial or complex topics to employees, leaders, and/or senior leadership.</li>
<li>Evaluate risks and make informed decisions based on impact and likelihood of the risk to the business.</li>
<li>Proficient in Python and expertise in developing applications with C#, Java, or Go.</li>
<li>Proven and demonstrable experience with front end or JavaScript frameworks like Typescript and Node.js.</li>
<li>Knowledge of current cybersecurity and technology architectures such as zero trust, IaaS, PaaS, SaaS, virtualization, and containerization.</li>
<li>A strong understanding of cloud containers and/or serverless platforms (e.g., EKS, ECS, Lambda, Fargate).</li>
<li>Experience with AWS and another cloud infrastructure (GCP, Azure, or OCI) and services and on-premises infrastructure.</li>
<li>AWS Well-Architected Framework.</li>
<li>Extensive technology knowledge and recognized expertise in several areas including .NET framework, Mono, Spring frameworks, Oracle, serverless, cloud patterns, cloud service and user authentication or similar.</li>
<li>Creatively solving complex cybersecurity challenges while exhibiting solid, pragmatic business acumen.</li>
<li>Experience utilizing Agile methodologies and DevSecOps.</li>
<li>Initiating change and deploying solutions in Fortune 1000 companies.</li>
<li>Knowledge of cybersecurity frameworks (e.g., ISO 27000, NIST, FFIEC) and industry relevant regulations that will guide architectural requirements (e.g., GDPR, FFIEC, GLBA).</li>
</ul>
 Preferred Qualifications 
<ul>
<li>Experience with security testing tools such as Veracode, Fortify, BurpSuite, and Wiz.</li>
<li>Familiarity with Infrastructure as Code technology such as Terraform.</li>
<li>An understanding of deployment methodologies like Blue/Green, Canary, etc.</li>
<li>Familiarity with various Cloud monitoring tools (CloudWatch, New Relic, Splunk).</li>
<li>Comfortable with build and deploy tools such as Github Actions.</li>
<li>Comfortable with trunk-based development and Github as a code repository.</li>
<li>Experience with artifact repositories.</li>
<li>Experience in the development and design of cybersecurity standard methodologies to all layers of the hosting and application stack in both cloud and on-premises environments.</li>
<li>Knowledge of Identity and Access Management (IAM), cryptography / key management, secrets management, access controls and security protocols (e.g., multi-factor, SAML, OAuth, OIDC).</li>
<li>Experience with firewall, web application firewalls, and other edge services as well as deep understanding of DMZ and other network architectures.</li>
<li>Experience in national critical infrastructure industries (telecommunications, financial services, defense, government, etc.). </li>
<li>Big four consulting or Fortune 500 company experience.</li>
<li>Relevant industry certification (e.g., CISSP, CEH, OSCP, Azure, AWS, CISM, CISA).</li>
</ul>
 USD 119,600.00 - 199,400.00 per year Compensation: Compensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Lead Cybersecurity Software Engineer

<h3>Job Description</h3>
We are seeking a skilled and detail-oriented Cybersecurity Senior Security engineer, who will be focused on customer-related security operations and incident response. This role is critical in detecting, analyzing, and responding to security incidents impacting our customers and products. The ideal candidate will leverage their expertise in Security Operations (SecOps), Incident Response (IR), and threat detection to ensure mitigation and resolution of security threats. Security Operations 
<ul>
<li>Conducts threat analysis and alert triage using various security tools (e.g., SIEM, EDR, Intelligence platforms).</li>
<li>Investigates and responds to escalations involving phishing, account takeovers, data breaches, and other security issues.</li>
<li>Performs threat hunting to proactively identify malicious and fraudulent activity.</li>
<li>Analyzes threat intelligence to identify and mitigate emerging threats to businesses and customers.</li>
<li>Creates investigation workflows and steps, aligned to threat resolution.</li>
<li>Continuously improves and maintains investigation workflows, achieving process optimization and improved threat detection.</li>
<li>Collaborates with various teams and MSS, continuously improving cybersecurity capabilities (prevention, detection, response).</li>
<li>Supports customer-facing teams and relevant business stakeholders for various security issues.</li>
<li>Proposes and helps review security plans and policies to improve organizational security posture.</li>
<li>Provides off-hour support as needed for security administration, detection, and response activities.</li>
</ul>
 Incident Response 
<ul>
<li>Investigates and responds to customer impacting security incidents (e.g., Denial of Service, data breaches).</li>
<li>Investigates tactics, techniques, and procedures (TTPs) used by threat actors conducting malicious activity.</li>
<li>Correlates incident data to identify threat trends and specific vulnerabilities.</li>
<li>Conducts root cause analysis and develops remediation strategies to prevent incident recurrence.</li>
<li>Documents response activities and mitigation measures for internal and external stakeholders.</li>
<li>Plans, implements, and maintains incident handling procedures, continuously improving response effectiveness.</li>
</ul>
 Service Desk and Incident Management 
<ul>
<li>Supports investigations and resolution of customer-based security issues.</li>
</ul>
 Project Responsibilities 
<ul>
<li>Partners with teams, designs, implements, and refines customer-focused detection rules and processes.</li>
<li>Defines KPIs, builds dashboards, and reports on detection and response performance.</li>
</ul>
 Professional Technology Skills (the professional technology skills you need to be able to do the job) Ability to: 
<ul>
<li>Work with technical teams along with external MSSPs, for security monitoring of DDoS Protection, Email systems, Application logs, Intelligence platforms, and Endpoint security technologies.</li>
<li>Perform data analytics, security event correlation, and issue triage.</li>
<li>Apply security Threat Intelligence to respond appropriately to security events.</li>
<li>Work on projects to improve security monitoring and response capabilities.</li>
<li>Demonstrate a strong understanding of Zero Trust and security best practices.</li>
<li>Demonstrate a strong security engineering and architecture background.</li>
<li>Demonstrate effective communication of security issues to management and peers.</li>
<li>Maintain security monitoring guidelines and standards. </li>
<li>Perform incident response and forensic activities for internal and external threats.</li>
<li>Work with internal teams (IT, business), MSSPs, and external forensic services while responding to incidents.</li>
<li>Ensure all identified incidents are promptly and thoroughly investigated and remediated.</li>
<li>Ensure security incidents are documented accurately and thoroughly.</li>
</ul>
 Knowledge, Experience &amp; Qualifications Essential 
<ul>
<li>Bachelor's degree in Computer Science and 4+ years of industry related professional experience and education.</li>
<li>Multi-cloud security experience AWS, Azure, GCP</li>
<li>Expert level knowledge on WAF, Web Security, DDoS protection, data analytics, and Bot Mgmt.</li>
<li>Working experience with Information Security, Network Security, Security Monitoring and Incident Response.</li>
<li>Working experience with industry standard security technologies and services including Threat Intelligence, IPS, Endpoint Security, SIEM/SOAR.</li>
<li>Strong ability in investigative skills and problem solving.</li>
</ul>
 Desirable 
<ul>
<li>GSEC, GCIA, GFE, GCFA, CISA, CISSP, CISM, or CIA certification(s).</li>
<li>Dev Ops / Engineering / Network / System Administration experience.</li>
<li>Experience with various querying and scripting languages.</li>
</ul>
 USD 118,800.00 - 198,000.00 per year Compensation: Compensation includes a base salary of $118,800.00 - $198,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cybersecurity Senior Engineer (Customer Cyber Threat Response)

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Helpdesk Analyst II
Department: Milner Technology Services
Reports to (Title): Manager
Date: 05/08/2025
 
BASIC FUNCTION
 
Primary Responsibility: The Helpdesk Analyst II is responsible for providing technology support for helpdesk calls. Resolve calls immediately while on the phone with the customer. Capable of handling advanced issues involving more complex, sophisticated equipment and problems. Duties include entering calls into tracking system, prioritizing calls, evaluating calls, resolving calls, and escalating calls as required and following up with customers as needed. Assist System Technicians in troubleshooting problems. Escalate problems to Manager when necessary.
 
WORK DUTY PERFORMED
<ul>
<li>Achieves expected productivity levels associated with assigned workload and level of experience.</li>
<li>Monitor customer environments with remote management tools</li>
<li>Answer incoming phone calls and escalated phone calls to determine if remote support is an option.</li>
<li>Assist customers remotely with software issues</li>
<li>Assist customers remotely with desktop issues</li>
<li>Repair equipment without recalls or delay.</li>
<li>Maintain schedule.</li>
<li>Avoid unnecessary calls or recurring work.</li>
<li>Encourage purchase of maintenance contracts and accessories, assist in pursuing all opportunities.</li>
<li>Aid tiered helpdesk analysts with troubleshooting and preventative maintenance procedures.</li>
<li>Participate in training and self-study programs to gain and maintain appropriate product knowledge.</li>
<li>Complete equipment installations remotely according to schedule and train customers in all operations of assigned equipment.</li>
<li>Communicate with customers, dispatch personnel, and manager to resolve problems in a expedient manner.</li>
<li>Complete required paperwork and ticket updates in an accurate and timely manner on every call.</li>
<li>Write knowledge base articles of resolution to assist in future troubleshooting.</li>
<li>Perform other duties as required. </li>
</ul>
EDUCATION REQUIREMENTS
<ul>
<li>4-year college degree in a technical (MIS, IT) program or equivalent experience</li>
<li>Technical hardware knowledge</li>
<li>Microsoft 365 Certified Preferred</li>
<li>CompTIA A+, CompTIA Network+, CompTIA Security+ Preferred</li>
</ul>
EXPERIENCE REQUIREMENTS
Minimum of 5-year experience on a helpdesk.
Experience required in the following areas:
<ul>
<li>Computer networking.</li>
<li>Server operating systems.</li>
<li>Apple operating systems.</li>
<li>Advanced network training and experience</li>
<li>Experience installing network systems in the field</li>
</ul>
Additional skills required:
<ul>
<li>High level of network systems and troubleshooting </li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent customer service skills</li>
<li>Ability to diagnose and troubleshoot methodically and efficiently.</li>
<li>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.</li>
<li>Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work in areas which require attention to detail in a varied environment.</li>
<li>General office environment. May spend long hours sitting or standing.</li>
<li>Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds</li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Employee must complete required courses as described by Human Resources for all employees.</li>
<li>This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.</li>
</ul>
BUDGET RESPONSIBILITY
<ul>
<li>Secure and maintain work environment, PC, Phone and other assigned equipment</li>
</ul>
Requirements:

HELP DESK ANALYST II

<h3>Job Description</h3>
Job DescriptionDescription:
Chandler Industries is a premier contract manufacturer specializing in precision machining, EDM, sheet metal fabrication, and a range of value-added services. We excel in providing exceptional value through responsive customer service, technical expertise, and innovative lean manufacturing practices. Our commitment to delivering world-class quality and on-time performance has made us a trusted partner for our customers. Chandler operates five divisions, including four in Minnesota—Blaine, Long Prairie, Montevideo, and Wyoming—and one in Chihuahua, Mexico.
 
Summary:
Performs quality inspection and testing on materials, parts, components, and product that is received, in-process, and finished per customer, company, and regulatory requirements. This position will run CMM's in a production environment. 
Requirements:
Job Duties and Responsibilities (Essential Functions)
<ul>
<li>Using work instructions, job traveler, blueprints, engineer drawings and specifications; inspects, checks, and tests materials, parts, components, and product during various stages of production including receiving, in-process, and finished. </li>
<li>Selects and maintains the appropriate tools, gauges, scales, and equipment for the feature or characteristic required to perform inspection and testing. </li>
<li>Checks and monitors materials and equipment to verify calibration status.</li>
<li>Performs visual inspection for conformance.</li>
<li>Will run CMM’s in production environment.</li>
<li>Accurately documents and records inspection or test data, such as weights, dimensions, resistance, and quantities inspected, accepted, and rejected.</li>
<li>Processes and maintains all quality records per appropriate procedures to maintain accountability, acceptance, and status. </li>
<li>Verifies travelers and other documentation for compliance to established procedures.</li>
<li>Supports and assists quality improvement teams, engineers, and operations to resolve problem issues and improve quality. </li>
<li>Assists the supplier quality initiatives to facilitate corrective and preventative action relative to supplier quality problems and source inspection issues.</li>
<li>Maintains an organized, clean and safe environment and maintains 5 “S” standards. Complies with safety rules including Personal Protective Equipment and OSHA standards. </li>
<li>Participates in Lean initiatives eliminating waste.</li>
<li>Other duties as assigned.</li>
</ul>
Required Skills and Experience (Minimum requirements in terms of educational background, work experience, licenses/certifications or other knowledge, skills, and abilities).
<ul>
<li>High School Diploma or equivalent.</li>
<li>Proficient reading, writing, oral communication and comprehension in English language.</li>
<li>Mechanical aptitude.</li>
<li>Basic math skills.</li>
<li>Must be able to pass annual visual exam (20-25, corrected, uncorrected, one eye).</li>
<li>Attention to detail. </li>
<li>Willingness to learn. </li>
<li>High level of integrity. </li>
<li>Knowledge of computer aided software and their applications.</li>
<li>Ability to problem solve. </li>
<li>Cooperative attitude, shares critical information, and remains professional in difficult situations.</li>
<li>Self-directed; ability to work independently and within teams.</li>
</ul>
Additional Skills and Experience (Preferred or helpful)
<ul>
<li>Experience working in the Aerospace, Medical or other highly regulated industry.</li>
<li>Experience operating a CMM.</li>
<li>Ability to read and interpret blueprints, engineering drawings and GD&amp;T specifications.</li>
<li>Prior experience in a manufacturing environment.</li>
<li>ISO 9001:AS9100 and ISO 13485 experience.</li>
</ul>

QUALITY TECHNICIAN I/CMM OPERATOR

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Technology Service Engineer
Department: Service 
Reports to (Title): Manager
Date: 12/09/2024
 
BASIC FUNCTION
 
Primary Responsibility: The Technology Service Engineer (TSE) is responsible for remote and on-site integration, implementation and design of customer IT network and telephony products and systems, which may include network infrastructure hardware (i.e. Servers, Workstations, Racks, Routers, Firewalls, and Backup Solutions) and software networked configurations. TSEs are a vital link to the sales organization, in providing sales lead opportunities and/or feedback based on customer usage, change in business needs and other areas of Tech Services focus.
May serve as a team member or team leader within own work area or on a cross-functional team. May have service responsibility based on assigned geographic territory and/or individual customer.
 
WORK PERFORMED
<ul>
<li>Maintains a high level of customer satisfaction and responsiveness to all business needs.</li>
<li>Responsible for responding to request generated by the Network Operations Center (NOC), which carry the highest priority of all request. TSEs will contact the customer immediately to provide confirmation of the request and an arrival time.</li>
<li>Complete network assessment and all associated forms</li>
<li>Ensures high-level customer satisfaction by providing end-user training on implemented solutions and advising customers on preventative maintenance procedures and configurations that may impact product and network performance.</li>
<li>Providing consultative assistance for complex network issues that involve output devices (printers) and document management software. </li>
<li>Ability to use experience and independent judgment to handle unique and sometimes complex situations.</li>
<li>Depending on technical expertise and certifications, TSEs may be required to assist with projects outside of their immediate areas of responsibility.</li>
<li>Communicate status updates, concerns or observations, and any client communications to Manager; daily.</li>
<li>Utilize sophisticated tools, service aids, product schematics, and any other available product information in the assessment and resolution of network equipment.</li>
<li>Maintain their technical certifications, as well as obtain the expertise and knowledge on product &amp; solution training specific to the needs of their function.</li>
<li>May assist in the development of associate level employees on IT Services offerings and solution identification to help improve/increase their proficiency and effectiveness in the application of diagnostic techniques and solutions.</li>
<li>Provide comprehensive technical support on advanced technologies in the IT network environment and can assist in the development and delivery of technology and skills development seminars.</li>
<li>Perform other duties as required.</li>
</ul>
EDUCATION REQUIREMENTS
<ul>
<li>4-year college degree in a technical (MIS, IT) program or equivalent experience</li>
<li>Experience working as a member and leader of a team</li>
<li>Technical hardware knowledge</li>
<li>MCITP Enterprise Administrator or MCSE Certification required.</li>
</ul>
EXPERIENCE REQUIREMENTS
A minimum of 4 years of experience in designing, installing, configuring, administering and troubleshooting network systems or telephony is preferred.
Experience required in the following areas:
<ul>
<li>Computer networking.</li>
<li>Server operating systems.</li>
<li>Apple operating systems.</li>
<li>Advanced network training and experience</li>
<li>Experience installing network systems in the field</li>
</ul>
Additional skills required:
<ul>
<li>High level of network systems and troubleshooting </li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent customer service skills</li>
<li>Ability to diagnose and troubleshoot methodically and efficiently.</li>
<li>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.</li>
<li>Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work in areas which require attention to detail in a varied environment.</li>
<li>General office environment. May spend long hours sitting or standing.</li>
<li>Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds</li>
<li>Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.</li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Employee must complete required courses as described by Human Resources for all employees.</li>
<li>This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.</li>
</ul>
BUDGET RESPONSIBILITY
<ul>
<li>Secure and maintain work environment; PC, Phone and other assigned equipment.</li>
</ul>
Requirements:

TECHNOLOGY SERVICE ENGINEER

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Implementation Engineer Department: Managed IT Services Reports to: Helpdesk Manager or Director of IT Operations Location: Norcross Date:05/08/2025
 
Position Overview
The Senior IT Support Technician (Level 4) serves as a top-tier technical expert within the IT support team. This role is responsible for resolving complex technical issues, providing guidance to junior technicians, and serving as an escalation point for critical incidents. The Senior Technician is instrumental in delivering high-quality support to clients while ensuring systems are optimized, secure, and performing efficiently.
This position requires deep technical expertise, advanced troubleshooting skills, and the ability to work on projects and critical issues with minimal supervision.
 
Key Responsibilities
 
Technical Support and Troubleshooting
<ul>
<li>Provide expert-level technical support for escalated issues, ensuring timely resolution and minimal downtime for clients.</li>
<li>Diagnose and resolve advanced hardware, software, and networking issues in on-premises, hybrid, and cloud environments.</li>
<li>Conduct root cause analyses for recurring issues and implement long-term solutions.</li>
</ul>
Systems Maintenance and Optimization
<ul>
<li>Perform advanced system installations, configurations, and upgrades across servers, networks, and workstations.</li>
<li>Monitor and optimize system performance, ensuring compliance with client SLAs and security standards.</li>
<li>Collaborate with other teams to maintain and improve IT infrastructure.</li>
</ul>
Project Support
<ul>
<li>Participate in the planning and execution of IT projects, including system migrations, new implementations, and infrastructure upgrades.</li>
<li>Provide technical leadership during project execution, ensuring best practices are followed.</li>
</ul>
Mentorship and Training
<ul>
<li>Act as a mentor to junior technicians, providing training and guidance on technical issues and best practices.</li>
<li>Lead knowledge-sharing sessions to enhance the team’s technical expertise.</li>
</ul>
Documentation and Reporting
<ul>
<li>Create and maintain detailed documentation of systems, processes, and issue resolutions for internal use.</li>
<li>Generate reports on system performance, incidents, and resolutions for internal and client review.</li>
</ul>
Client Interaction
<ul>
<li>Communicate effectively with clients to understand their needs, provide updates, and ensure satisfaction with IT services.</li>
<li>Assist in technical discussions during client meetings or reviews as needed.</li>
</ul>
Education &amp; Certification Requirements
<ul>
<li>Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.</li>
<li>Industry certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, Security+, or VMware certifications required.</li>
<li>Advanced certifications (e.g., CCNP, MCSE, or CISSP) are a strong plus.</li>
</ul>
Experience Requirements
<ul>
<li>7+ years of IT support experience in an MSP or enterprise IT environment.</li>
<li>Demonstrated expertise in managing complex technical environments, including hybrid or cloud-based systems.</li>
<li>Proficient in troubleshooting advanced networking, server, and virtualization technologies.</li>
<li>Experience with ITSM tools and remote monitoring/management (RMM) platforms.</li>
</ul>
Skills and Competencies
<ul>
<li>Advanced technical troubleshooting and problem-solving abilities.</li>
<li>Expertise in Windows Server, Active Directory, Azure, and Office 365 environments.</li>
<li>Strong knowledge of networking protocols, firewalls, VPNs, and routing/switching.</li>
<li>Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.</li>
<li>Strong organizational and time management skills, capable of prioritizing multiple tasks and projects effectively.</li>
</ul>
Work Environment
<ul>
<li>Primarily office-based with occasional travel to client sites as needed.</li>
<li>May require extended hours or on-call availability to address critical client issues or emergencies.</li>
</ul>
Special Requirements
<ul>
<li>Availability for after-hours support and on-call rotations as needed.</li>
<li>Commitment to maintaining certifications and staying current with evolving technologies.</li>
</ul>
Requirements:

IMPLEMENTATION ENGINEER

<h3>Job Description</h3>
Job Description
Sayres Defense is seeking a Senior Project Control Analyst at the company headquarters office located in Washington, DC. (Hybrid options available for discussion)
The Senior Project Control Analyst will be responsible for the monitoring of an ongoing large Federal Government contract for Sayres. This position will provide oversight of all financial aspects of the contract using Unanet ERP and Excel. Job duties include working closely with the Contracts Department on funding documents for subcontractors, subcontractor cost tracking and accruals (including approving subcontractor invoices), prime modification review, estimates at completion (EAC), monthly deliverable and status report coordination, and billing to include any backup spreadsheet documents. The analyst will communicate heavily with the Finance and Accounting organization along with the Contracts organization and Project/Program Managers and the PCA finance team.
To achieve the highest level of success in this role, it's imperative to possess the following preferred skills:
<ul>
<li>Experience with the Unanet Enterprise Resource Planning (ERP) system, showcasing your expertise in managing project finances, resources, and schedules effectively.</li>
<li>A demonstrated track record in Cost Plus Project Control, highlighting your ability to manage project costs and budgets efficiently.</li>
<li>A solid background of 2-3 years within a project control team, showcasing your capability to guide and collaborate to achieve project objectives.</li>
<li>A deep understanding of government procurement regulations and contracting practices, including the Federal Acquisition Regulation (FAR), is indispensable for ensuring strict compliance and adherence to legal standards.</li>
<li>A strong skill set in identifying, assessing, and proactively mitigating risks associated with projects, ensuring smoother project execution and reduced uncertainties.</li>
<li>The ability to effectively prioritize tasks, consistently meet deadlines, and proficiently manage multiple projects simultaneously is vital in the fast-paced environment of government contracting.</li>
</ul>
By possessing these highly coveted skills, you'll be well-equipped to excel and make a significant impact in this challenging and dynamic sector.
Responsibilities include but are not limited to:
<ul>
<li>Meet deadlines/due dates for creation and submission of Estimates At Completion (EAC), Monthly Status Reports (MSR), Invoices and any special reporting for delivery to internal Project and Program Managers and External Clients</li>
<li>Coordinate financial data calls with Program Manager and Finance</li>
<li>Risk tracking as related to funding burn and exhaustion</li>
<li>Serve as liaison and conduit for flow of financial information with Program Manager, Deputy Program Manager and corporate finance staff.</li>
<li>Interface with Accounting (Payroll, G/L and Accounts Payable) on all contract-related financial charges (labor, subcontractors, consultants, travel and material costs)</li>
<li>Accounts Receivable Aging tracking and resolution for assigned projects</li>
<li>Reconcile unbilled receivables</li>
<li>Effectively interact and communicate with customers to resolve any billing issues in a timely manner</li>
<li>Work with Contracts/Subcontracts to track 75% threshold notifications, funding burns and needs, modification statuses, and funding of subcontractors</li>
<li>Perform quality control checks to verify information entered in Unanet</li>
<li>Other tasks as needed to help the team meet objectives and requirements</li>
</ul>
Qualifications &amp; Clearance Requirements
Minimum Skill Sets of Qualified Candidates
<ul>
<li>Knowledge of Federal Government contract types (Cost Plus, Time and Materials, Fixed Price),</li>
<li>Knowledge of Indirect Rates and how they are applied to costs</li>
<li>Ability to read government contract awards and modifications</li>
<li>Excellent Excel skills (pivot tables, lookups)</li>
<li>Knowledge of Unanet Accounting Software preferred</li>
<li>Detail-oriented self-starter with strong organizational skills</li>
<li>Ability to multi-task and remain flexible</li>
<li>Excellent written and verbal communication skills</li>
<li>Basic knowledge of accounting practices and concepts</li>
<li>1-3 years of UNANET experience Required</li>
</ul>
Education, Work Experience Requirement:
<ul>
<li>Bachelor's Degree</li>
<li>7-10 years of experience in financial management and program control.</li>
<li>Preferred UNANET experience 3 to 5 years</li>
<li>Preferred DOD contracting support experience</li>
<li>Ability to obtain Secret clearance if/when needed.</li>
</ul>
The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis and have been providing excellence in service to the Federal Government since 2001.Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.
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