<h3>Job Description</h3>
Job DescriptionCompany Description 
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description 
The Dynamic PC Support&nbsp;is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
<ul>
<li>Provide customer support for designated equipment</li>
<li>Answer client questions in a professional manner</li>
<li>Accept and deliver all service calls assigned within the established service level agreement for each client</li>
<li>Meet established customer service satisfaction criteria as outlined in established guidelines and policies</li>
<li>Complete all administrative tasks associated with each call as documented in established policies and guidelines</li>
<li>Complete real-time reporting of all calls as documented in established policies and guidelines</li>
<li>Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client</li>
<li>Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements</li>
<li>Report all activity in an accurate and timely manner</li>
<li>Understand all Safety policies and guidelines and work within the guidelines of policies daily</li>
<li>Additional requirements may exist if offer of employment is extended</li>
<li>Other duties may be assigned to meet business needs</li>
</ul>
Qualifications 
Education and Experience:
<ul>
<li>Typically requires technical school certification or equivalent and 0-2 years of relevant experience</li>
<li>Previous customer service experience is a plus</li>
</ul>
Certifications and/or Qualifications:
<ul>
<li>Maintain all required OEM Certifications as directed by Management</li>
<li>Knowledge of relevant software and hardware</li>
<li>Valid Driver’s License and reliable transportation with valid registration and adequate insurance</li>
</ul>
Skills:
<ul>
<li>Ability to communicate regarding technical issues with clients</li>
<li>Ability to drive to client locations</li>
<li>Ability to drive long distances, and occasional overnight assignments within other geographies</li>
<li>Ability to lift and or move various computer equipment up to 50 lbs</li>
<li>Must own a basic repair tool kit</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.

Dynamic PC Support

<h3>Job Description</h3>
Job Description
Project Management Systems Support Analyst (15.23)
OCT Consulting is a business management and technology consulting firm that provides support to Federal Government clients. We provide consulting services in the areas of Strategy, Process Improvement, Change Management, Program and Project Management, Acquisition/Procurement, and Information Technology. 
Responsibilities and Duties
OCT currently has an opening for a Project Management Systems Support Analyst to work with a technology division within the Federal Bureau of Investigation (FBI). The Systems Support Analyst will manage project documentation, facilitate Agile processes, and ensure effective stakeholder coordination and project execution. 
Day to day responsibilities include:
<ul>
<li>Administration: </li>
<ul>
<li>Administer SharePoint or MS Teams sites and other tools storing team documentation to ensure adherence to governance standards regarding data stewardship. </li>
<li>Facilitate meetings and document due outs and action items. </li>
<li>Provide other administrative support as needed. </li>
<li>Coordinate meetings with stakeholders and clients including observations supporting audits. </li>
<li>Regularly meet with the client to communicate schedules, milestones, and risks associated to the implementation and/or operation of the system. </li>
</ul>
<li>Scrum Master: </li>
<ul>
<li>Facilitate daily standup/scrum meetings; sprint/kanban planning; scrum of scrum/cross team meetings; product backlog refinement meetings; sprint reviews/demos; team sprint/kanban retrospectives. </li>
<li>Support requirements documentation. </li>
<li>Document standard operating procedures &amp; internal processes to support team and Agile best practices. </li>
<li>Provide Agile training to new team members. </li>
<li>Facilitate project closing and document lessons learned. </li>
</ul>
<li>Project Support: </li>
<ul>
<li>Provide and adhere to established project management best practices as identified in the Project Management Body of Knowledge (PMBOK). </li>
<li>Consult and assist in enforcing project scoping. </li>
<li>Support quality control of project deliverables and customer service. </li>
<li>Support internal and external audits of financial systems. </li>
<li>Assist in generating monthly project review slide decks and briefings. </li>
<li>Generate project status update documents. </li>
<li>Facilitate risk management best practices. </li>
<li>Maintain project schedules and communicate schedule, milestones, risks, mitigation strategies, and resource information with the client to promote awareness and for updates to the IMS. </li>
<li>Communicate project status. </li>
<li>Support government staff with identifying, monitoring, and mitigating risks and issues. </li>
<li>Maintain status of product backlogs. </li>
<li>Obtain stakeholder feedback to ensure products are meeting user goals. </li>
<li>Bring recommendations to promote process optimization and organizational growth to government staff as deemed necessary. </li>
</ul>
</ul>
Requirements
Qualifications/Requirements
<ul>
<li>Must be a US Citizen. </li>
<li>Must hold an active DoD Top Secret (TS) clearance.</li>
</ul>
<ul>
<li>Bachelor’s degree in Business Administration, Information Systems, Project Management, or related field. </li>
<li>Minimum of 5 years of progressive experience in supporting project management, Agile methodologies, administration, and stakeholder coordination. </li>
<li>Prior experience in Agile environments, particularly as a Scrum Master or Agile Coach, facilitating Agile ceremonies such as sprint planning, retrospectives, and backlog refinement.</li>
<li>Ability to train and mentor team members in Agile best practices. </li>
<li>Experience with Agile project management tools.</li>
<li>Knowledge of Project Management Body of Knowledge (PMBOK) and Agile Practice Guide principles. </li>
<li>Proficiency in SharePoint, MS Teams, and other collaboration/documentation tools preferred. </li>
<li>Experience managing meeting coordination, action tracking, and audit-related documentation.</li>
<li>Strong organizational skills to ensure governance compliance and maintain accurate project records. </li>
<li>Excellent communication and facilitation skills. </li>
<li>Current PMP (Project Management Program) certification is highly desirable.</li>
<li>The primary place of performance will be at FBI facilities in the Washington Metropolitan Area (WMA)/ National Capital Region (NCR).</li>
</ul>
Benefits
Benefits
OCT offers competitive compensation packages and a full suite of benefits which includes:
<ul>
<li>Medical, Dental, and Vision insurance</li>
<li>Retirement savings 401K plan provided by an industry leading provider with 3% employer contributions of the employee’s gross salary</li>
<li>Paid Time Off and Standard Government Holidays</li>
<li>Life Insurance, Short- and Long-Term disability benefits</li>
<li>Training Benefits</li>
</ul>
Salary Range: $100,000-$125,000 yearly commensurate with experience, education, etc. 
About OCT Consulting
OCT Consulting LLC is a minority-owned, Small ​Disadvantaged Business (SDB) providing professional services and information technology solutions to the Federal government and commercial clients. Founded in 2013, we bring the advantage of agility in operations along with a management team with a track record of leading successful engagements at major Federal government agencies.
At OCT, we are committed to ensuring equal opportunity for all individuals, recognizing that merit and qualifications are the foundation of our hiring, promotion, and development practices. We believe in creating a work environment where every employee can thrive based on their abilities, skills, and achievements. Our practices are designed to ensure fair treatment and equal access to opportunities for all, regardless of race, ethnicity, gender, sexual orientation, age, abilities, or other personal characteristics. We are dedicated to providing career growth and professional development based on individual merit and fostering a workplace where everyone’s contributions are valued and recognized.

Project Management Systems Support Analyst (0043)

<h3>Job Description</h3>
Job Description
Overview
 A Senior Cyber Intrusion Detection Analyst is needed to provide advanced incident response and monitoring support. This is a hybrid position based in Washington, D.C., covering 5th shift work (7am7pm Saturday &amp; Sunday, Friday 11pm7am, and Tuesday 7am3pm).
Responsibilities
<ul>
<li>
Respond to cyber incidents, including SOC incident response calls and emails.
</li>
<li>
Serve as Subject Matter Expert (SME) in investigations escalated from SOC Tier I &amp; II analysts.
</li>
<li>
Investigate phishing attempts and other potential cyber threats.
</li>
<li>
Collaborate with SOC federal staff and Incident Handlers to triage, contain, and remediate incidents.
</li>
<li>
Participate in Splunk engineer working groups to improve alerting rules and reduce false positives.
</li>
<li>
Work closely with Threat Hunt and Security Intelligence teams to strengthen SOC capabilities.
</li>
<li>
Follow established incident response procedures, while identifying process improvement opportunities.
</li>
<li>
Manage incidents involving enterprise systems and sensitive data, including PII breaches.
</li>
<li>
Detect, collect, analyze, and report cybersecurity incidents.
</li>
<li>
Investigate and remediate malware infections.
</li>
<li>
Analyze a variety of logs and alerts (firewall, IDS, malware, HIPS, PCAP, proxy, Windows/Active Directory, etc.) to identify anomalous activity and document findings.
</li>
<li>
Conduct advanced log and malicious code reviews to support containment and recovery.
</li>
<li>
Assist with cybersecurity workforce development by reviewing tickets and annotations.
</li>
</ul>
Required Qualifications
<ul>
<li>
Bachelors degree with 8+ years of cybersecurity experience (or equivalent).
</li>
<li>
At least 6 years of intrusion detection examination experience.
</li>
<li>
Experience with a wide range of security technologies and logging data, including WANs, IPS/IDS/HIPS, web logs, raw data logs, and event reviews.
</li>
<li>
Strong knowledge of Splunk SIEM with 3+ years of advanced analytics experience (queries, Grep skills, firewall ACL review, Snort IDS events, PCAPs, and web server logs).
</li>
<li>
Strong written and verbal communication skills.
</li>
<li>
One or more advanced certifications, such as:
<ul>
<li>
CERT Certified Computer Security Incident Handler
</li>
<li>
CEH (Certified Ethical Hacker)
</li>
<li>
CISSP
</li>
<li>
GCIH (Certified Incident Handler)
</li>
<li>
GISF (Information Security Fundamentals)
</li>
</ul>
</li>
</ul>
Clearance
<ul>
<li>
Must be able to obtain and maintain a Public Trust clearance.
</li>
</ul>

Senior Cyber Intrusion Detection Analyst

<h3>Job Description</h3>
Job Description
Full Time 
Remote is able to be considered
Client has Offices: Tysons, Virginia; Papillion, Nebraska; San Antonio, Texas or Dallas, Texas location.
Overview:
The primary purpose of this job is to perform engineering and implementation specific tasks on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards based implementation, capacity planning, systems integration, process / procedure development and refinement, and technical support.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
<ul>
<li>Provide technical support for enterprise systems. Troubleshoot, repair and recover from basic hardware or software failures in accordance with standard operating procedures.</li>
<li>Perform routine operational tasks, verifying the integrity and availability of all hardware, resources, systems, and key processes. Review system and application logs, and verify completion of scheduled jobs.</li>
<li>Perform systems related maintenance such as hardware rebooting, patching, backups, snapshots, health monitoring, hardware/software asset management, software distribution and server decommissioning.</li>
<li>Installing, configuring, testing and maintaining systems, application software and system management tools.</li>
<li>Maintain the highest levels of systems and infrastructure availability.</li>
<li>Interact with senior engineers to identify areas of improvement for operational efficiency.</li>
<li>Work closely with technical and non-technical personnel within and across the Client's departments and vendors.</li>
<li>Comply with Incident Management and Change Management procedures and reporting practices.</li>
<li>Serve as a Technical Lead and provide Subject Matter Expertise for project/task planning, estimation, scheduling, and staffing.</li>
<li>Lead and contribute to design discussions and ensure that designs are aligned with the Client's Secure By Design philosophy, the Client's architecture, and also the current roadmap.</li>
<li>Collaborate with senior engineers and Enterprise Architecture to design systems of high complexity.</li>
<li>Review system/application designs to ensure the selection of appropriate technologies, the efficient use of resources, and the proper integration of systems and technologies.</li>
<li>Assume technical responsibility for all stages of the software development process to ensure compliance with application development standards and achievement of documented requirements.</li>
<li>Develop and maintain accurate system/application documentation via the use of flowcharts, diagrams, and other relevant tools.</li>
<li>Perform code reviews and/or review pull requests to ensure adherence to established standards and practices.</li>
<li>Accountable for providing escalation support to troubleshoot and maintain production systems and to resolve production issues and outages.</li>
<li>Interact with other engineers and management to identify areas of improvement for operational efficiency.</li>
<li>Assign work to technical staff, monitor their performance, and report on their progress.</li>
<li>Remain current on relevant/new technologies and available vendor packages; evaluate and make recommendations for adoption as appropriate.</li>
<li>Provide advice, guidance, and assistance to junior engineers in researching technical problems and designs of varying complexity in order to develop staff capabilities.</li>
<li>Review recommendations from junior engineers. Advocate and/or implement these recommendations, as appropriate.</li>
<li>Participate in on-call 24x7 support as needed in the event of system outage or failure.</li>
</ul>

Key Relationships
<ul>
<li>Manager</li>
<ul>
<li>Escalate issues, keep informed, advise and receive instructions</li>
</ul>
<li>Team</li>
<ul>
<li>Inspire and motivate team, provide direction and manage performance</li>
<li>Guide, support, coach and mentor team members</li>
<li>Review the work and proposals of team members</li>
<li>Encourage team to work collaboratively to contribute to achieving the team's business outcomes</li>
</ul>
<li>Business Units/3rd Parties</li>
<ul>
<li>Resolve and provide solutions to issues </li>
</ul>
</ul>
Requirements:
<ul>
<li>Equivalent combination of education and experience is considered.</li>
<li>Associates or Bachelor's Degree in related field is preferred.</li>
<li>In lieu of a degree, combination of education and 3+ years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.</li>
<li>5+ years' experience with Hogan systems.</li>
<li>Must have: Hogan IDS experience</li>
<li>Highly Desirable - CIS UMB FSS ODS</li>
<li>Demonstrated understanding of Network, Compute, Storage, Cloud and End-User technologies.</li>
<li>Strong interpersonal, problem solving and multi-tasking skills desired.</li>
<li>Must be able to present system designs for user approval at formal reviews.</li>
<li>Must be capable to provide solutions to identified systems issues.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience with any of the following is preferred: DB2, Easytrieve, zLinux, SOAP, XML, Web Services, Micro Services and Celeriti.</li>
<li>Distributed platforms knowledge will also be factored: ASP, SQL Server, Sybase, .Net, Java, JavaScript, Visual Basic, VBScript.</li>
</ul>
Licenses and Certifications:
<ul>
<li>There are no additional licenses and/or certifications required </li>
</ul>

Remote - Hogan Engineer II - Full Time

<h3>Job Description</h3>
Job DescriptionCompany Description 
BAE SYSTEMS - Defense Contractor
Job Description 
BAE SYSTEMS - Defense Contractor
BAE Systems is seeking junior Intelligence professionals to work at our government customer site in Vienna, VA. This program consists of a large team working in various units per customer requirements and the program&nbsp;requires 24/7 shift work. Intelligence Analyst 2&nbsp; responsibilities may include, but are not limited to the following:
<ul>
<li>
Establishes methodology for problems which do not appear to be susceptible to treatment by generally accepted methods;
</li>
<li>
Reviews and evaluates incoming intelligence reports and information, collection plans, and programs;
</li>
<li>
Develops and projects data, draws conclusions, and estimates probabilities based upon knowledge of current and past intelligence situations, and an understanding of the significance of conditions and trends;
</li>
<li>
Provides specialized intelligence and threat analysis and production support;
</li>
<li>
Accesses and performs research on designated automated intelligence databases for the purpose of identifying information of interest to the customer, downloading the identified information to an appropriate medium, and editing the information into format(s) to be specified by the customer;
</li>
<li>
Provides intelligence and threat analysis of the information that is tailored to the customer's requirements;
</li>
<li>
Develops information and technical support documents, summaries, reports, presentations and other designated products in support of the customer's information and technical support requirements;
</li>
<li>
Presents briefings to personnel designated by the customer
</li>
</ul>
<ul>
<li>Required Education, Experience, &amp; Skills :</li>
<li>
Bachelor’s Degree and a minimum of two (2) years of relevant experience are required.
</li>
<li>
4 years of Experience is Required with an Associates Degree
</li>
<li>
Shall have knowledge and skills applying analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature. The issues or problems deal with readily observable conditions, written guidelines covering work methods and procedures such as performance and production standards, and information of a factual nature.
</li>
<li>
Shall have knowledge of the theory and principles of management and organization, including administrative practices and procedures common to organizations, such as those pertaining to areas of responsibility, channels of communication, delegation of authority, routing of correspondence, filing systems, and storage of files and records.
</li>
<li>
Shall have knowledge of qualitative and quantitative analytical techniques such as: literature search; work measurement; task analysis and job structuring; productivity charting; determining staff to workload ratios; organizational design; space planning; development and administration of questionnaires; flowcharting of work processes; graphing; and calculation of means, modes, standard deviations, or similar statistical measures.
</li>
<li>
Shall be able to demonstrate ability to consistently and appropriately apply complex direction, including standard operating procedures and operations manuals documentation as well as appropriate oral and written guidance received.
</li>
<li>
Shall have excellent oral and written communications skills to conduct work and discuss findings and recommendations. Shall have skills in conducting interviews with supervisors and employees to obtain information about organizational missions, functions, and work procedures.
</li>
<li>
Shall perform other duties as assigned.
</li>
</ul>
Qualifications 
Active TS/SCI Clearance, and minimum of two years of experience with a Bachelor's degree, four years experience with an Associates, or six years of experience withour a degree:
EXPERIENCE REQUIRED: Security Guard, Armed or Unarmed, Active Duty expereince in the military, or Law Enforcement.
 Additional Information 
All your information will be kept confidential according to EEO guidelines.

INTEL ANALYST

<h3>Job Description</h3>
Job DescriptionDevSecOps Engineer (Platform &amp; Operations)
Location:&nbsp;Fort Meade, MD&nbsp;Type: Full-Time | Clearance:&nbsp;TS/SCI CI Poly Note: These positions are part of an active proposal effort and are contingent upon contract award.
Overview
DarkStar Intelligence is actively seeking DevSecOps Engineers to provide the operational backbone for CNO tool development. These engineers bridge development and operations, ensuring reliability, automation, and sustainment of critical development environments. They embody the “Ops” in DevSecOps, using platform engineering and site reliability engineering (SRE) practices to keep tools resilient and mission-ready.
Key Responsibilities
<ul>
<li>Build and maintain CI/CD pipelines to accelerate development velocity.</li>
<li>Automate deployments across cloud and on-prem environments.</li>
<li>Implement infrastructure as code using Terraform, Ansible, or similar.</li>
<li>Support environment provisioning, configuration management, and system administration.</li>
<li>Cross-functionally support testing and integration during Operational Evaluation.</li>
<li>Troubleshoot, harden, and sustain development platforms to maximize uptime.</li>
<li>Ensure high scalability/availability and security of product environments</li>
<li>Monitor and manage alerts, Prometheus;</li>
<li>Enforce security best practices, role-based access control</li>
</ul>
Minimum Qualifications
<ul>
<li>5+ years of DevOps, systems engineering, or platform engineering experience.</li>
<li>Strong scripting/coding skills (Python, Bash, PowerShell).</li>
<li>Hands-on experience with containerization (Docker) and orchestration (Kubernetes, etc.)</li>
<li>Familiarity with CI/CD frameworks such as Jenkins or GitLab CI.</li>
<li>Active TS/SCI clearance with CI Poly.</li>
</ul>
Preferred Qualifications
<ul>
<li>Prior experience supporting MARFORCYBER or USCYBERCOM platforms.</li>
<li>Experience applying site reliability engineering practices in classified environments.</li>
<li>Knowledge of RCDN and mission-specific development constraints.</li>
</ul>
Compensation &amp; Benefits
Compensation for these positions will be determined based on experience, qualifications, contract requirements, and the position’s geographic locality. Interested candidates may request salary details by contacting <a href="mailto:recruiting@darkstarintel.com" target="_blank">recruiting@darkstarintel.com</a>. We provide a comprehensive benefits package to support the mission success and career advancement of our full-time employees.
About DarkStar Intelligence
DarkStar Intelligence is a Service-Disabled Veteran-Owned Small Business (SDVOSB) committed to advancing national security through mission support and tradecraft development. We prioritize both client satisfaction and employee retention, delivering high-quality, intelligence-based solutions grounded in our “Core Four” values: 
<ul>
<li>Humility: We place mission success above personal recognition.</li>
<li>Passion: We bring enthusiasm and dedication to every challenge.</li>
<li>Agility: We adapt quickly to evolving operational needs.</li>
<li>Ownership: We hold ourselves accountable for results and uphold the highest standards of excellence.</li>
</ul>
We are mission-driven and results-oriented, striving to make our country safer through every task we undertake.
Equal Employment Opportunity (EEO) Commitment
At DarkStar Intelligence LLC, we are committed to maintaining a professional and legally compliant work environment where individuals are treated with respect and fairness. We adhere strictly to all applicable Equal Employment Opportunity (EEO) laws and regulations.
Employment decisions at DarkStar are made solely on the basis of individual qualifications, performance, and business needs. We prohibit discrimination in all aspects of employment—including hiring, compensation, promotion, training, discipline, and termination—on the basis of: Race or color, Religion, Sex (including pregnancy, sexual orientation, and gender identity), National origin, Age, Disability, Genetic information, Veteran status. Or any other status protected by applicable federal, state, or local law
Our EEO standards are embedded in all employment practices to ensure compliance, fairness, and accountability. We enforce a zero-tolerance policy for unlawful discrimination or harassment and encourage employees to report concerns without fear of retaliation.
EEO Flyer: shorturl.at/abpNX
Employee Benefits
DarkStar Intelligence provides a competitive and comprehensive benefits package to support the health, financial stability, and personal well-being of our team members.
Core Benefits for employees:
<ul>
<li>Health Coverage: Medical, dental, and vision plans</li>
<li>Income Protection: Life insurance, short-term disability, and long-term disability</li>
<li>Retirement Planning: 401(k) plan with employer contributions</li>
<li>Work-Life Support: Employee Assistance Program (EAP) and legal services</li>
<li>Paid Leave: Generous PTO, 11 paid federal holidays, and one floating holiday</li>
</ul>
Voluntary Benefits:
<ul>
<li>Legal &amp; Identity Protection: LegalShield and IDShield</li>
<li>Additional Insurance: Whole life, accident, and critical care coverage</li>
</ul>
We believe in recognizing and supporting the professionals who make our mission possible. Your well-being is an investment in our collective success.
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VXOpemCspn

DevSecOps Engineer (Platform & Operations)

<h3>Job Description</h3>
Job Description
Location: Washington, DC&nbsp;
Work Arrangement: Onsite
Duration: 12 month contract, with possible extension&nbsp;
W-2 or 1099
No C2C, visa transfers, or sponsorship
The DNA Group is seeking an experienced Project Coordinator to support the IT Division in managing and tracking initiatives across critical systems, including 911, 311, radio, telephony, networking, applications, and infrastructure. This role will work closely with the CIO and IT leadership to ensure projects are delivered on time, within scope, and aligned with organizational priorities. The Project Coordinator will be responsible for monitoring progress, preparing reports, supporting performance metrics, and coordinating with stakeholders and vendors to maintain and modernize mission-critical IT services.
Overview Requirements:&nbsp;
• Provide Tier II IT support for 911 and 311 call floor operations, including workstation troubleshooting, system testing, patching, and user assistance.
• Coordinate and support large-scale IT projects and operational initiatives across OUC.
&nbsp;• Track project progress against milestones, schedules, budgets, and deliverables to ensure alignment with IT goals.
&nbsp;• Provide analysis of project and operational issues in collaboration with Subject Matter Experts (SMEs).
&nbsp;• Support planning for systems development, maintenance, upgrades, and IT services.
&nbsp;• Monitor IT performance, gather data, and prepare reports for leadership and stakeholders.
&nbsp;• Assist in IT budget planning, forecasting, and tracking project funding needs.
&nbsp;• Maintain project documentation, including timelines, requirements, and status reports.
&nbsp;• Collaborate with vendors and District stakeholders for upgrades, maintenance, and integration of new solutions.
&nbsp;• Coordinate deployment of new hardware, software, and applications, including testing and user support.
&nbsp;• Provide support for ServiceNow ticketing, asset management, and lifecycle tracking of IT systems.
&nbsp;• Support call floor operations (911/311), including workstation checks, testing updates, troubleshooting, and escalating issues as needed.
Minimum Qualifications:&nbsp;
• Bachelor’s degree in management-related field or equivalent experience.
Required Experience:&nbsp;
• Project support and coordination: 6 years (Required)
• Tracking program progress against project plans in an enterprise environment: 6 years (Required)
• Preparing status reports: 6 years (Required)
• Experience with MS Project or similar project planning software: 6 years (Required)
• Practices and concepts associated with lifecycle management, performance monitoring, and quality assurance: 3 years (Required)
• IT principles, methods, practices, and concepts associated with technical documentation methods and procedures: 3 years (Required)
• Developing recommendations on trends and new technologies within the context of agency policies, plans, and management strategies: 3 years (Required)
• Methods to develop requirements and scope of work for IT-related purchases of services and equipment: 3 years (Required)
• Providing status reports on key performance metrics utilizing data collected from information systems: 3 years (Required)
• Customer support, problem resolution databases, and troubleshooting techniques: 3 years (Required)
This Job Is Ideal for Someone Who Is:&nbsp;
• Highly organized – excels at tracking multiple projects, deadlines, and deliverables simultaneously.
• Detail-oriented – ensures accuracy in reports, documentation, and project tracking.
• Analytical – able to review data, identify trends, and provide actionable recommendations.
• Proactive – anticipates potential risks or bottlenecks and takes steps to resolve them early.
• A Strong Communicator – comfortable engaging with technical and non-technical stakeholders, vendors, and leadership.
• Collaborative – works effectively with cross-functional teams, SMEs, and external partners to meet project goals.
• Adaptable – thrives in a fast-paced environment with shifting priorities and evolving IT needs.
• Problem-solver – able to troubleshoot challenges and propose practical solutions.
• Committed to Service Excellence – dedicated to supporting mission-critical 911/311 operations with professionalism and urgency.
The DNA Group maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws.&nbsp;

Project Coordinator

<h3>Job Description</h3>
Job Description
A Software Programmer 4 (Business Objects Developer) is needed to support business intelligence reporting and development. This is a hybrid role based in Washington, D.C., requiring three days onsite and two days remote each week.
Responsibilities
<ul>
<li>
Participate in Agile ceremonies, including Sprint Planning, Daily Scrums, Reviews, and Retrospectives.
</li>
<li>
Estimate level of effort (LOE) for backlog items and manage multiple tasks while meeting deadlines.
</li>
<li>
Perform data analysis and profiling against source systems and data warehouses.
</li>
<li>
Implement O&amp;M changes and deploy new reports/universes as needed.
</li>
<li>
Utilize advanced Business Objects (BO) functionalities such as Queries, Slice and Dice, Drill Down, Variables, Breaks, Sorting, Filters, and Formulae.
</li>
<li>
Develop and execute unit test plans, scripts, and conditions to validate requirements.
</li>
<li>
Coordinate prototype reviews, demos, and fine-tune report deliverables.
</li>
<li>
Collaborate with SMEs for solution implementation and deployment activities.
</li>
<li>
Prepare user training materials and support business users in understanding BI 4.2 environments and tools.
</li>
<li>
Conduct performance tuning for Universes and Reports.
</li>
<li>
Troubleshoot issues, recommend solutions, and maintain Business Objects Universes and design documentation.
</li>
<li>
Assist business analysts and testers during system testing.
</li>
</ul>
Required Qualifications
<ul>
<li>
Bachelors degree with 8+ years of relevant experience (Computer Science, Computer Engineering, Electrical Engineering, or related field preferred; equivalent experience accepted).
</li>
<li>
8+ years of experience designing complex BI 4.2 Universes.
</li>
<li>
8+ years of experience creating advanced reports in BI 4.24.3.
</li>
<li>
Proven experience with Business Objects Universe Design Tool (UDT) and Information Design Tool (IDT).
</li>
<li>
Hands-on experience converting Universes from UDT to IDT.
</li>
<li>
Experience with Tableau.
</li>
<li>
Strong SQL and data analysis skills.
</li>
<li>
Excellent understanding of the software development lifecycle (SDLC).
</li>
<li>
Strong analytical, problem-solving, and organizational skills.
</li>
<li>
Excellent written and oral communication skills.
</li>
<li>
Ability to work in a hybrid schedule (3 days onsite, 2 days remote).
</li>
<li>
Ability to obtain and maintain an AOUSC Public Trust clearance.
</li>
</ul>
Preferred Qualifications
<ul>
<li>
5+ years of Oracle PL/SQL experience, with at least 2 years in PL/SQL and an equivalent programming language (T-SQL, Postgres SQL).
</li>
<li>
3+ years of SAP Data Services or equivalent ETL tools (SSIS, DataStage, Informatic).
</li>
<li>
5+ years working with relational and dimensional data models.
</li>
<li>
Experience with ETL and Tableau strongly desired.
</li>
<li>
Additional experience with IDT and Universe conversions (UDT to IDT).
</li>
</ul>

Business Objects Developer

<h3>Job Description</h3>
Job Description
The Investment Company Institute (ICI) is the leading association representing regulated investment funds, including mutual funds, exchange-traded funds (ETFs), closed-end funds, and unit investment trusts (UITs) in the United States, and UCITS and similar funds offered to investors in Europe, Asia, and other jurisdictions. ICI also represents its members on issues involving the capital markets, separately managed accounts (SMAs) and collective investment trusts (CITs). ICI’s mission is to strengthen the foundation of the asset management industry for the ultimate benefit of the long-term individual investor. 
The Senior Systems Engineer position is a hands-on engineering role focused on optimizing ICI’s Microsoft infrastructure, including Azure Active Directory, Microsoft 365 services, and on-premises Active Directory. This position will play a key role in securing, automating, and enhancing collaboration platforms while supporting the adoption and governance of Microsoft Copilot to enable AI-powered productivity across the organization.
Essential functions of this role include:
<ul>
<li>Designing, configuring, and maintaining hybrid identity infrastructure using Azure AD and on-premises Active Directory.</li>
<li>Administering and optimizing Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.</li>
<li>Implementing and managing conditional access policies, multifactor authentication, and other identity protection measures.</li>
<li>Performing security hardening across Microsoft services to meet compliance and governance standards.</li>
<li>Automating administrative tasks and service configurations using PowerShell and other scripting tools.</li>
<li>Supporting the rollout and governance of Microsoft Copilot, ensuring secure and effective AI integration into daily workflows.</li>
<li>Collaborating with IT leadership and business stakeholders to align Microsoft service configurations with organizational goals.</li>
<li>Monitoring system performance, troubleshooting issues, and applying updates and patches as needed.</li>
<li>Maintaining technical documentation, configuration baselines, and operational procedures.</li>
<li>Staying current with Microsoft roadmap updates, emerging technologies, and best practices in enterprise collaboration and AI enablement.</li>
<li>Other duties as assigned. </li>
</ul>
If you have the following credentials, we encourage you to apply:
<ul>
<li>Bachelor’s degree in Information Technology, Computer Science, or a related field.</li>
<li>7+ years of experience managing Microsoft infrastructure in enterprise environments.</li>
<li>Deep expertise in Azure AD, on-prem AD, Exchange Online, Teams, and SharePoint Online.</li>
<li>Strong understanding of conditional access, identity governance, and Microsoft security frameworks.</li>
<li>Proficiency in PowerShell scripting and automation of administrative tasks.</li>
<li>Experience with Microsoft 365 service optimization and performance tuning.</li>
<li>Familiarity with Microsoft Copilot or other AI-powered productivity tools.</li>
<li>Excellent problem-solving skills and ability to work independently and collaboratively.</li>
<li>Strong communication skills and ability to engage with technical and non-technical stakeholders.</li>
</ul>

ICI offers a competitive compensation and benefits package to include a comprehensive medical plan, generous 401(k) retirement savings plan, paid leave, commuting subsidies, and tuition reimbursement as well as training and development opportunities. Based in Washington, DC, ICI is conveniently located next to McPherson Square Metro station. This is a hybrid position with three days in the office and two working from home. Compensation is based on several factors, including but not limited to, qualifications for the position, experience, education, and internal peer compensation comparisons. Base pay is one component of ICI’s total compensation, which also includes healthcare benefits, generous 401(k) plan, transit subsidy, and paid leave. 
To be considered for the position, please provide your cover letter and resume.
ICI is an Equal Opportunity Employer that values diversity and inclusion in the workplace.

Senior Systems Engineer (Microsoft Infrastructure)

<h3>Job Description</h3>
Job DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO LINTHICUM, MD &nbsp; &nbsp; “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” &nbsp; About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement. &nbsp; &nbsp; Job Title: Back End Engineer, AWS QuickSight Industry: State Agency Location: Linthicum, MD (Hybrid – 3 days onsite, 2 days remote) Rate: Depends on experience &nbsp; Position Overview: We are seeking two Junior Quicksight Back-End Developers to support enterprise-level reporting and BI initiatives. This role focuses on developing and optimizing backend solutions for AWS Quicksight, including data modeling, system integration, and performance improvement. The ideal candidate will have experience with BI and Data Warehouse environments, software engineering principles, and backend report development. This position provides an opportunity to contribute to data-driven decision-making by transforming raw data into scalable, efficient solutions. &nbsp; Responsibilities:
<ul>
<li>Develop and maintain backend solutions for enterprise applications and BI integrations.</li>
<li>Build and optimize AWS Quicksight reports and dashboards by working with raw data.</li>
<li>Plan, design, and implement complex software solutions individually or with a team.</li>
<li>Develop and maintain programming standards, reusable code, and best practices.</li>
<li>Apply modern application development methodologies throughout the SDLC.</li>
<li>Research and evaluate emerging backend and BI technologies for potential business use.</li>
<li>Serve as a technical resource, providing mentorship and guidance across teams.</li>
<li>Identify and resolve system performance bottlenecks, recommending improvements.</li>
<li>Enhance existing reporting systems by incorporating new data sources and requirements.</li>
<li>Support documentation template design and related backend reporting tasks.</li>
</ul>
&nbsp; Qualifications:
<ul>
<li>Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related technical field (or equivalent experience).</li>
<li>At least 5 years of computer experience across two or more areas: systems analysis, systems programming, application programming, or equipment analysis.</li>
<li>Minimum 3 years of specialized experience as a hardware/software specialist or systems analyst in large-scale system development and maintenance.</li>
<li>Hands-on experience developing backend reporting solutions using AWS Quicksight.</li>
<li>Strong knowledge of software engineering principles and backend development practices.</li>
<li>At least 2 years of experience in BI and Data Warehouse environments.</li>
<li>Proven ability to develop and maintain dashboards and reports from raw data.</li>
<li>Experience extending reporting systems by integrating new data sources.</li>
<li>Familiarity with document template design (preferred).</li>
</ul>
&nbsp; Required Documents:
<ul>
<li>Resume</li>
<li>Proof of Education (degree or transcripts)</li>
<li>Certifications (if applicable)</li>
</ul>
 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits.
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