<h3>Job Description</h3>
Job Description
Company: Basements Plus Title: Developer Location: Commerce Township, Michigan Reports To: Developer Manager 
Position Summary:
A Developer at Basements Plus is a role blending Kitchen and Bath Design with office-based project management. This role is responsible for taking sold projects from the salesperson—complete with a contract, plan, and price sheet—and developing a buildable, detailed packet and project schedule. The Developer also coordinates and orders materials, ensuring a successful and smooth job execution. Proficiency in CAD software is required for drawing and editing floor plans. Ideal candidates are highly organized, self-motivated, and capable of managing multiple tasks while maintaining strong communication with both homeowners and field project managers to bring visions to life.
Essential Job Functions:
<ul>
<li>Receive job handoffs from Basement Specialists/Project Managers</li>
<li>Meet with customers to finalize designs and material selections</li>
<li>Manage change orders; obtain quotes from subcontractors and vendors</li>
<li>Create detailed drawings and job documentation</li>
<li>Order non-stock materials and track deliveries</li>
<li>Deliver an excellent customer experience from design through completion</li>
<li>Problem-solve design and on-site issues as they arise</li>
<li>Maintain BuilderTrend and update the project schedule regularly</li>
</ul>
Position Requirements:
<ul>
<li>Proficiency in 20/20 and/or Chief Architect software</li>
<li>Excellent customer service and communication skills</li>
<li>5+ years of experience in remodeling or construction</li>
<li>5+ years of experience in remodeling design and sales</li>
<li>Strong background in cabinetry, kitchen, and bathroom design</li>
<li>Self-motivated with strong time management and multitasking abilities</li>
<li>Proficient in Microsoft Word and Excel</li>
<li>Confident communicator with homeowners and subcontractors</li>
<li>Flexible schedule, including some evenings and weekends</li>
<li>Professional, forward-thinking demeanor</li>
<li>Valid driver’s license and clean driving record</li>
<li>Experience managing the homeowner material selection process</li>
<li>Familiarity with project management workflows and documentation</li>
</ul>
Company Culture &amp; Values:
<ul>
<li>Lives out Basements Plus’ purpose, mission, and values</li>
<li>Delivers a remarkable and positive experience to customers</li>
<li>Celebrates team accomplishments and shared success</li>
</ul>
Alternate Titles:
<ul>
<li>Kitchen and Bath Project Developer</li>
<li>Remodeling Design Coordinator</li>
<li>Residential Project Developer</li>
<li>Interior Design Project Manager</li>
<li>Home Renovation Developer</li>
</ul>
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Keywords: Kitchen design, bathroom remodeling, CAD, 20/20 software, Chief Architect, project management, BuilderTrend, residential construction, home renovations, cabinetry, customer experience, remodeling design, design-build, interior design, project scheduling, material selection, home improvement.

Project Developer

<h3>Job Description</h3>
Job Description
Location: Commerce Township, Michigan Compensation: DOE
POSITION SUMMARY: A skilled, licensed Master Plumber who takes pride in transforming lower levels into beautiful, functional living spaces. In this role, you’ll bring your expertise to lead plumbing installations, troubleshoot and repair systems, and ensure that all work complies with local and state codes. You’ll play a key part in ensuring every project is safe, efficient, and delivers the exceptional results that Basements Plus is known for. This is a hands-on role that also requires strong leadership, clear communication, and a commitment to delivering a remodeling experience no one else can.
ESSENTIAL JOB FUNCTIONS:
<ul>
<li>Plumbing Installation &amp; Maintenance
<ul>
<li>Install, maintain, and repair plumbing systems, fixtures, and equipment in residential construction projects</li>
<li>Ensure all plumbing installations align with job plans, blueprints, and specifications</li>
<li>Conduct thorough diagnostics and develop long-term, code-compliant solutions for plumbing issues</li>
</ul>
</li>
<li>Code Compliance &amp; Safety
<ul>
<li>Ensure all work meets or exceeds Michigan Plumbing Code and all applicable safety and permitting requirements</li>
<li>Coordinate inspections with local jurisdictions and ensure compliance throughout project lifecycles</li>
<li>Maintain clean, organized, and safe job sites in accordance with company policies</li>
</ul>
</li>
<li>Project Collaboration
<ul>
<li>Work closely with project managers, homeowners, designers, and trade partners to ensure smooth installation and integration of plumbing work into the broader remodeling process</li>
<li>Communicate clearly about timelines, material needs, and any challenges that may affect the schedule or budget</li>
</ul>
</li>
<li>Documentation &amp; Reporting
<ul>
<li>Accurately document work completed, materials used, and inspection results</li>
<li>Keep digital or paper records of permit and inspection statuses, installation notes, and service details</li>
</ul>
</li>
</ul>
POSITION REQUIREMENTS:
<ul>
<li>Valid Master Plumber license in the state of Michigan</li>
<li>Extensive experience in plumbing installation, maintenance, and repair</li>
<li>Strong knowledge of plumbing codes, regulations, and best practices</li>
<li>Ability to read and interpret blueprints and technical drawings</li>
<li>Excellent problem-solving and troubleshooting skills</li>
<li>Strong leadership and communication skills</li>
<li>Ability to work independently and as part of a team</li>
<li>Valid driver’s license and reliable transportation</li>
<li>Commitment to providing high-quality customer service</li>
</ul>
Vision, Mission, and Core Values:
<ul>
<li>Lives out the company’s vision, mission, and core values</li>
<li>Ensures the team provides a remarkable experience to customers</li>
<li>Celebrates with the team when goals are met</li>
</ul>
Reports To: Director of Operations FBP
Additional Titles:
<ul>
<li>Licensed Master Plumber</li>
<li>Residential Plumbing Manager</li>
<li>Plumbing Installation Lead</li>
</ul>
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Keywords: Master Plumber, Residential Plumbing, Plumbing Installation, Plumbing Maintenance, Plumbing Repair, Michigan Plumbing Code, Home Renovation, Basement Remodel, Code Compliance, Technical Drawings, Field Operations, Customer-Focused

Plumbing Supervisor

<h3>Job Description</h3>
Job Description
Overview
We are seeking a skilled and dedicated Heavy Equipment Mechanic to join our team. The ideal candidate will possess strong mechanical knowledge and experience in repairing and maintaining a variety of heavy machinery. This role is crucial in ensuring that our equipment operates efficiently and safely, contributing to the overall productivity of our operations.
Responsibilities
<ul>
<li>Perform routine maintenance and repairs on heavy equipment, including but not limited to forklifts, farm machinery, and diesel engines.</li>
<li>Diagnose mechanical issues using appropriate tools and techniques.</li>
<li>Conduct inspections on air brake systems and other critical components to ensure compliance with safety standards.</li>
<li>Utilize soldering skills for electrical repairs as necessary.</li>
<li>Maintain accurate records of all maintenance and repair work performed.</li>
<li>Collaborate with other technicians to troubleshoot complex mechanical problems.</li>
<li>Ensure that all tools and equipment are maintained in good working condition.</li>
<li>Follow safety protocols and guidelines while performing tasks.</li>
</ul>
Qualifications
<ul>
<li>Proven experience as a service technician or mechanic, preferably with heavy equipment.</li>
<li>Strong mechanical knowledge with the ability to work on various machinery types.</li>
<li>Familiarity with automotive repair, including suspension systems and transmission work.</li>
<li>Experience in diesel engine repair is highly desirable.</li>
<li>Ability to work independently as well as part of a team.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Valid driver’s license may be required based on job duties.</li>
<li>Willingness to continuously learn and adapt to new technologies and methods in the field.</li>
</ul>
Join us in this exciting opportunity to contribute your expertise as a Heavy Equipment Mechanic while being part of a dynamic team dedicated to excellence in service and safety.
Job Type: Full-time
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Referral program</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Overtime</li>
</ul>
Application Question(s):
<ul>
<li>Do you have reliable transportation?</li>
</ul>
Experience:
<ul>
<li>Mechanic experience: 3 years (Required)</li>
</ul>
License/Certification:
<ul>
<li>Driver's License (Required)</li>
</ul>
Ability to Commute:
<ul>
<li>Daytona Beach, FL 32114 (Required)</li>
</ul>
Work Location: In person
 #hc179391

Heavy Equipment Mechanic

<h3>Job Description</h3>
Job Description
Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.
Why Rosendin?Committed. Innovative. Engaged.
If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity, and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder! 
YOUR NEXT OPPORTUNITY:
The Principal Program Manager, Talent Acquisition Systems is a senior individual contributor responsible for leading the design, implementation, and optimization of our global talent acquisition technology ecosystem. This role serves as a subject-matter expert and strategic advisor to the Talent Acquisition, People Technology, and IT organizations, ensuring that our recruiting systems, tools, intranet, and workflows deliver seamless experiences for candidates, recruiters, and hiring teams.
You will own complex, cross-functional projects that enhance scalability, compliance, and data integrity across all recruiting systems, and partner closely with stakeholders to advance digital transformation and operational excellence within Talent Acquisition
WHAT YOU'LL DO:
Technology &amp; System Ownership
<ul>
<li>
Lead the design, configuration, testing, and enhancement of the Applicant Tracking System (ATS), Candidate Relationship Management (CRM) platform, and associated recruiting tools.
</li>
<li>
Serve as the primary liaison with IT, People Technology, and external vendors to ensure system integrations are stable, secure, and compliant.
</li>
<li>
Drive the long-term roadmap for recruiting technology, identifying opportunities for automation, improved analytics, and workflow efficiency.
</li>
<li>
Partner with data and analytics teams to ensure data accuracy, reporting readiness, and alignment with enterprise metrics.
</li>
</ul>
Program Management &amp; Process Excellence
<ul>
<li>
Design and manage the recruiting systems program lifecycle, from business case development and requirements gathering through delivery and sustainment
</li>
<li>
Translate business needs into functional and technical requirements and ensure successful implementation through structured project management.
</li>
<li>
Develop and maintain process documentation, training materials, and self-service resources for recruiters, coordinators, and hiring managers.
</li>
<li>
Manage the Recruiting Operations ticketing system, ensuring efficient intake, prioritization, and resolution of requests.
</li>
</ul>
Vendor &amp; Stakeholder Management
<ul>
<li>
Lead vendor evaluations, renewals, and performance reviews for recruiting technology providers, ensuring strong service delivery and ROI.
</li>
<li>
Build trusted partnerships across Talent Acquisition, People Operations, HRIS, IT, and Legal to align system capabilities with enterprise priorities.
</li>
<li>
Serve as an escalation point for complex issues related to recruiting systems and process automation.
</li>
</ul>
Governance, Compliance, and Optimization
<ul>
<li>
Ensure recruiting technology and workflows adhere to all applicable data-privacy, OFCCP, and EEO compliance standards.
</li>
<li>
Establish consistent governance for user access, audit trails, and system permissions.
</li>
<li>
Identify and deliver continuous improvement initiatives to simplify user experience, reduce manual work, and elevate recruiting team productivity
</li>
</ul>
WHAT YOU'LL NEED TO BE SUCCESSFUL:
<ul>
<li>
Proven expertise launching Applicant Tracking Systems (ATS) and CRM platforms (e.g., Workday Recruiting, iCIMS, Greenhouse, Avature, or similar).
</li>
<li>
Demonstrated ability to translate recruiting operational needs into scalable system and process solutions.
</li>
<li>
Strong understanding of data architecture, reporting, and system integrations across HR ecosystems.
</li>
<li>
Exceptional stakeholder management and communication skills with a track record of influencing across technical and non-technical audiences.
</li>
<li>
Experience managing vendors, service agreements, and procurement processes.
</li>
<li>
Working knowledge of compliance frameworks such as OFCCP, GDPR, and CCPA as they relate to recruiting data.
</li>
<li>
Ability to work independently, manage competing priorities, and drive results in a fast-paced environment.
</li>
</ul>
WHAT YOU BRING TO US:
<ul>
<li>
Bachelor's degree or equivalent combination of education and experience.
</li>
<li>
7-10+ years of progressive experience in Talent Acquisition Operations, HR Technology, or Recruiting Systems, with at least 5 years leading enterprise-level system implementations or programs.
</li>
</ul>
TRAVEL:
<ul>
<li>
Up to 25 % as needed
</li>
</ul>
WORKING CONDITIONS:
<ul>
<li>
General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors, with varying environmental conditions, including fluorescent lighting and air conditioning.
</li>
<li>
Noise level is usually low to medium; it can be loud on the job site.
</li>
<li>
We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
</li>
<li>
Occasional lifting of up to 30 lbs.
</li>
</ul>
YOU Matter - Our Benefits 
<ul>
<li>
ESOP - Employee Stock Ownership
</li>
<li>
401K
</li>
<li>
Annual bonus program based on performance, profitability, and achievement
</li>
<li>
17 PTO days per year plus 10 paid holidays
</li>
<li>
Medical, Dental, Vision Insurance
</li>
<li>
Term Life, AD&amp;D Insurance, and Voluntary Life Insurance
</li>
<li>
Disability Income Protection Insurance
</li>
<li>
Pre-tax Flexible Spending Plans (Health and Dependent Care)
</li>
<li>
Charitable Giving Match with our Rosendin Foundation
</li>
</ul>
Pay Range
 $128,000.00-$167,900.00 Annual
The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate's pay can vary based on location, job-related experience, skills, and education.
Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career.
Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Principal Program Manager, Talent Acquisition Systems

<h3>Job Description</h3>
Job Description
Position: Field Outreach Representative
Looking for a career that pays well without the pressure of selling? Join our team and earn $50K to $75K per year – no selling involved!
Respobsibilities: • Canvass neighborhoods identify damage roofs • Talk with homeowners about the benefits of brand new roof paid for by their insurance • Schedule appointments for FREE inspections
Qualifications: • Outgoing personality • Strong communication skills • Driven to achieve goals
Compensation • Salary, Commission &amp; Bonus (Earn $50,000 to $75,000 per year) • 5-day work schedule (No Weekends!) • Full training provided • Career growth opportunities
Apply Now! Send your phone number and updated resume. Qualified applicants will be contacted for a phone interview.
 #hc211111

Field Outreach Representative (Training Provided)

<h3>Job Description</h3>
Job Description
<ul>
<ul>
<li>Pay Rate: Up to $55/hr combined (taxable hourly + tax-free allowances for travel, housing, meals). Rates may vary and are subject to change. </li>
<li>Additional Bonuses, Group Health Insurance benefits available day 1, 401k and more</li>
</ul>
</ul>
Respiratory Therapist (RRT):
<ul>
<li>Assess patients, perform diagnostic tests, provide treatments, manage equipment, educate patients, and document care.</li>
</ul>
Candidate must have RRT, NBRC, Trauma 1 and EPIC experience.

TRAVEL ALLIED HEALTH- RRT 12hr Days REQ: 36555013

<h3>Job Description</h3>
Job Description
Location: Racine, WI
Compensation: $70,000 – $90,000 annually, based on experience. 
 Why Join TriCore?
At TriCore, we help power innovation. We’re an engineering and automation firm supporting the food, beverage, dairy, and life sciences industries with cutting-edge automation and controls integration solutions.
We’re looking for someone ready to grow. If you’ve spent a few years in inside sales and want the chance to learn from senior engineers and business development leaders, this is your opportunity. You’ll get hands-on mentorship, exposure to technical automation projects, and the tools to build a long-term career in a growing industry.
What You’ll Do:
You’ll join our sales team as an account management/inside sales role working closely with senior team members to develop proposals, support client needs, and learn the technical side of automation solutions. No worries if you don’t know everything on day one — we’ll train you.
Key Responsibilities:
<ul>
<li>Learn &amp; Grow
<ul>
<li>Receive mentorship through a strong onboarding program and colleagues on our sales team</li>
<li>Build technical knowledge of automation systems and industrial environments.</li>
</ul>
</li>
<li>Proposal Support
<ul>
<li>Assist in creating proposals, pricing, and scopes of work for industrial automation projects.</li>
<li>Gather and organize technical details needed to prepare accurate project quotes.</li>
</ul>
</li>
<li>Sales Collaboration
<ul>
<li>Support senior sales calls and client presentations.</li>
<li>Learn how to translate client needs into tailored solutions.</li>
<li>Track opportunities and help manage communications using CRM tools.</li>
</ul>
</li>
<li>Process Development
<ul>
<li>Help improve proposal templates and streamline quoting processes.</li>
<li>Learn to coordinate across sales, engineering, and customer success teams.</li>
</ul>
</li>
</ul>
What We’re Looking For:
This role is ideal for someone with 2–3 years of inside sales experience who’s eager to develop technical knowledge and grow into a more senior solutions or business development role.
Qualifications:
<ul>
<li>Associate’s degree required; Bachelor’s preferred</li>
<li>2+ years of inside sales or sales support experience</li>
<li>Interest in automation, industrial systems, or technology is a plus (we’ll teach you!)</li>
<li>CRM or proposal-writing experience is helpful but not required</li>
</ul>
Skills That Set You Apart:
<ul>
<li>Strong organizational skills and attention to detail</li>
<li>Great communicator — comfortable speaking with clients and team members</li>
<li>Eager to learn technical concepts and apply them in real-world solutions</li>
<li>Proficient with Microsoft Office (Word and Excel especially)</li>
<li>Self-starter who thrives in a team-oriented, fast-paced environment</li>
</ul>
Benefits &amp; Perks:
<ul>
<li>Hybrid schedule: 2–3 days per week in-office</li>
<li>401(k) with generous employer match</li>
<li>Health, dental, and vision insurance with employer contributions</li>
<li>Unlimited PTO + paid holidays</li>
<li>Short- and long-term disability options</li>
<li>Laptop and equipment provided</li>
<li>Professional development and mentorship opportunities</li>
</ul>
Alternate Job Titles:
<ul>
<li>Junior Solutions Architect</li>
<li>Inside Sales Support Specialist</li>
<li>Proposal Coordinator – Automation</li>
<li>Technical Sales Development Representative</li>
</ul>
Keywords for Visibility: Automation sales, industrial controls, inside sales engineer, client solutions, proposal development, CRM, control systems, technical account manager, automation projects, sales support, industrial sales, food and beverage automation, inside sales specialist, engineering support, PLC, HMI, SCADA proposals, project estimator, industrial systems, engineered solutions, automation careers.
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Account Management - Inside Sales

<h3>Job Description</h3>
Job Description
<ul>
<li>Location: 150 Commerce St, Wabasha, Minnesota 55981</li>
<li>Hours: Monday - Friday 8:00 am - 4:00 pm CST (occasional weekend work required)</li>
<li>Compensation: $55,000 - $62,000 based on experience</li>
<li>Benefits: Health, 401k, PTO, Paid Sick Time</li>
<li>Job Type: Permanent/W2</li>
</ul>
The AmericInn by Wyndham Wabasha is looking for a General Manager to oversee all day-to-day hotel operations as well as manage our full-time and part-time staff! The General Manager should possess previous hospitality management experience and excellent interpersonal skills to help create an incredible stay for our guests.
 General Manager Responsibilities
<ul>
<li>Oversee all general operations that ensure the day-to-day success of the hotel</li>
<li>Provide leadership and strategy that inspires your staff to deliver exceptional guest service </li>
<li>Collaborate with hotel department leaders daily to define goals and objectives as well as strategies for achieving them</li>
<li>Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services</li>
<li>Lead sales and marketing efforts as well as handling rate and occupancy management</li>
<li>Establish the hotel's reputation for quality with constant grounds and room upkeep to ensure positive guest feedback</li>
</ul>
 General Manager Qualifications
<ul>
<li>3+ years of experience in the hospitality/hotel field required</li>
<li>2+ year of hotel management experience required</li>
<li>Opera Cloud software experience a plus</li>
<li>Demonstrate excellent organizational skills, communication skills, and problem-solving skills</li>
<li>Proven customer service experience as a manager; strong guest-focused mentality</li>
<li>High school diploma or equivalent GED</li>
</ul>
Candidates with experience in these roles are great fits for this job:
<ul>
<li>Assistant Hotel Manager</li>
<li>Hotel Manager</li>
</ul>
Alternate Titles:
<ul>
<li>Hotel General Manager</li>
<li>Hospitality General Manager</li>
<li>Hotel Operations Manager</li>
<li>Guest Services General Manager</li>
<li>Hotel Director of Operations</li>
<li>Hotel Manager (Full-Service)</li>
<li>General Manager – Hospitality &amp; Guest Services</li>
<li>Resort General Manager</li>
<li>Hotel Leadership Manager</li>
<li>Hospitality Operations Director</li>
</ul>
Keywords: hotel general manager jobs near me / hospitality management careers / hotel operations manager positions / guest services leadership jobs / hotel manager employment opportunities / general manager hospitality openings / resort general manager hiring now / hotel director of operations careers / hotel leadership management jobs / guest-focused hotel manager roles / hotel general manager with Opera Cloud / hotel management career opportunities / experienced hospitality general manager jobs / hotel GM positions with growth potential / customer service focused hotel manager
We are proud to be an equal-opportunity employer. We do not discriminate in hiring or in any employment decision based on legally protected characteristics. We hire talented and passionate people from a variety of backgrounds because we want our employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you share our company values and are enthusiastic about our industry, we want to hear from you!

Hotel Operations Manager

<h3>Job Description</h3>
Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  &nbsp;Are you a strategic communicator who thrives in fast-paced environments and knows how to turn complex updates into clear, customer-friendly messaging? We’re looking for a Customer Communications Manager to be the strategic owner of external communications and messaging that builds trust and drives adoption during key customer moments (i.e. product changes, incidents, launches, industry updates). Using tools like Pendo and HubSpot, and applying best practices in crisis and proactive communication, you’ll ensure our payer and provider customers receive timely, helpful, and relevant information—especially when it matters most.&nbsp; As the Customer Communications Manager you will own external customer communications across channels, ensuring clarity, confidence, and resulting in measurable engagement for payer and provider audiences. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation.&nbsp; Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.&nbsp;&nbsp;This role follows HHAeXchange’s hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance of one. While the general expectation is three days in-office, business needs may dictate specific in-person requirements&nbsp;&nbsp;We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties
<ul>
<li>Own the strategy and execution of customer-facing communications for product updates, industry developments, service interruptions, incidents, and other key company announcements.&nbsp;</li>
<li>Lead incident communications by creating and implementing strategic plans that clearly explain product-related issues, customer impact, and required actions—ensuring concerns are addressed quickly and effectively.&nbsp;</li>
<li>Craft clear, timely messages tailored to specific customer segments and delivered through the right channels to maximize transparency and engagement.&nbsp;</li>
<li>Define and own the customer segmentation strategy to ensure the right customer get the right communication at the right time.&nbsp;&nbsp;</li>
<li>Lead cross-functional governance cadences with Product, Engineering, Technical Customer Care, Customer Success, and Customer Experience teams to ensure communications are accurate, timely, and customer-centric. Own the customer communication calendar framework to ensure every stakeholder is aware of what customers are receiving what communications and ensure an optimal customer experience.&nbsp;</li>
<li>Develop talking points and guidance for customer-facing teams to ensure consistent and confident messaging during incidents, product changes, and market events.&nbsp;</li>
<li>Use tools like Pendo and HubSpot, along with segmentation strategies, to target communications based on customer type and impact.&nbsp;</li>
<li>Own logistics for customer webinars, including landing pages, invitations, Zoom/HubSpot setup, reminders, and follow-up communications.&nbsp;</li>
<li>Create and maintain landing pages for product releases, campaigns, and key updates, ensuring clarity, accessibility, and alignment with customer needs.&nbsp;</li>
<li>Own KPI framework &amp; reporting for customer communications (adoption, engagement, NPS) and publish quarterly scorecard. Use data-driven insights to iterate and perform ongoing improvements – always keeping the customer experience at the center.&nbsp;</li>
<li>Continuously refine communication templates, cadences, and delivery channels to enhance clarity and customer engagement.&nbsp;</li>
<li>Be available after hours, as needed, to lead communications strategy and execution for urgent incidents or system events requiring timely customer communications and internal coordination.</li>
<li>Serve as subject matter expert in communications and messaging for our customer base and mentor other team members as needed.&nbsp;</li>
<li>Other duties assigned by supervisor or HHAeXchange leader.&nbsp;</li>
</ul>
Other Job Duties
<ul>
<li>Other duties as assigned by supervisor or HHAeXchange leader</li>
</ul>
Travel Requirements
<ul>
<li>Travel up to 10%, including overnight travel</li>
</ul>
Required Education, Experience, Certifications and Skills
<ul>
<li>Bachelor’s degree or equivalent experience in communications, marketing, or related field.&nbsp;</li>
<li>Minimum 5 years of experience in external communications, customer communications, or marketing roles.&nbsp;</li>
<li>Experience leading enterprise-scale customer communications programs with measurable KPIs (e.g. engagement, adoption, NPS)&nbsp;</li>
<li>Direct experience in home care, with an understanding of the agency/provider perspective.&nbsp;</li>
<li>Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, webinars, and landing pages.&nbsp;</li>
<li>Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language.&nbsp;</li>
<li>Proven ability to influence senior stakeholders in a matrixed org&nbsp;</li>
<li>Experience with communication and marketing platforms such as Pendo, HubSpot, and other customer engagement tools.&nbsp;</li>
<li>Familiarity with segmentation strategies for targeting communications.&nbsp;</li>
<li>Strong organizational and project management skills with the ability to handle multiple priorities.&nbsp;</li>
<li>Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders.&nbsp;</li>
<li>Calm under pressure, with the ability to deliver clear, transparent communication during incidents.&nbsp;</li>
<li>Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.&nbsp;&nbsp;</li>
</ul>
The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. &nbsp;This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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