<h3>Job Description</h3>
Job DescriptionDescription:
Retail Store Manager oversees the operations of one of our retail locations. They are responsible for managing the staff, inventory, and finances of the store, as well as providing excellent customer service to our valued customers. The ideal candidate will have experience in retail management and a passion for the tobacco industry. 
 
Responsibilities:
<ul>
<li>Recruit, interview, select and retain top talent. </li>
<li>Motivate, coach, develop, lead, and train the store employees on an ongoing basis. </li>
<li>Create opportunities to develop team's product knowledge to be the expert. </li>
<li>Develop team selling skills in order to meet or exceed sales goals.</li>
<li>Manage and supervise a team of retail employees, including scheduling and performance management. </li>
<li>Promote company policies and procedures and ensure all employees comply. </li>
<li>Guides team to identify, recommend and implement changes to improve productivity. </li>
<li>Sets clear performance expectations and ensures store team is trained in sales, customer service, and operations to meet company standards. </li>
<li>Communicates priorities and sales driving information effectively to ensure store employees are equipped to maximize business opportunities. </li>
<li>Maintaining a clean, safe environment by complying with all health and sanitation procedures </li>
<li>Ensure the store is properly stocked with inventory and manage inventory levels and product ordering. </li>
<li>Obtain product knowledge about all products as well as awareness of current product launches and promotions. </li>
<li>Create relationships with customers in order to suggest products.</li>
<li>Meet or exceed store sales and operational goals.</li>
<li>Manage all store operations daily, including but not limited to inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits. </li>
<li>Assisting customers with sales transactions and providing excellent customer service </li>
<li>Develops plans and follows up to maximize sales and drive consistent performance results. </li>
<li>Identifies performance opportunities and partners with District Manager to develop a plan to address and manage issues effectively. </li>
<li>Stays informed on corporate communication, directives, initiatives, policies, and procedures. </li>
<li>Implements store programs to increase efficiencies in sales, service, operations, and branding. </li>
<li>Majority of business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business where it matters most. </li>
<li>Monitor and analyze sales and financial data to make strategic business decisions. </li>
<li>Develop and execute marketing and promotional strategies to increase store traffic and sales. </li>
<li>Stay up to date with industry trends and competition and make recommendations to District Management on ways to improve the business. </li>
<li>Open and close the store which includes locking doors and arm the store.</li>
<li>Work over 40 hours a week and available to work nights, weekends, and holidays. </li>
<li>May require additional tasks, duties or projects as assigned. </li>
</ul>
 
 
 

Requirements:
Knowledge and Skills:
<ul>
<li>Written and Communications </li>
<li>Leadership </li>
<li>Customer Service </li>
<li>Microsoft Office </li>
<li>Store Operations </li>
<li>Basic math of adding and subtracting </li>
</ul>
Qualifications:
<ul>
<li>At least 21 years or older </li>
<li>Completion of high school degree </li>
<li>At least 1-2 years of previous manager experience </li>
<li>Flexible to work weekends and holidays if needed </li>
<li>Flexible to work 12 hour shifts at times</li>
<li>Standing for long periods of time</li>
<li>Ability to lift up to 50 pounds </li>
</ul>
Benefits:
<ul>
<li>Benefits available: health, dental, vision, life insurance, effective after 60 days of employment.</li>
<li>Merchandise discounts. </li>
<li>Development and growth opportunities </li>
<li>Monthly Bonus </li>
<li>Merit Increase bi-annually</li>
<li>Recognition program</li>
</ul>

Retail Store Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary CARTER produces high-precision bearings that are proudly made in the USA. We utilize dedicated, talented professionals who continuously innovate to improve efficiency, quality and provide exceptional s service! We are seeking a skilled and detail-oriented Heat Treat Set-Up Operator to join our manufacturing team in beautiful Grand Haven! The ideal candidate will be responsible for setting up and operating heat treatment equipment, ensuring precise process control, and maintaining high-quality standards. This role requires a strong understanding of manufacturing processes, mechanical knowledge, and proficiency with various machining and fabrication tools. The Heat Treat Set-Up Operator plays a critical role in ensuring the integrity and performance of heat-treated components used across our production facility. Each employee follow's CARTER'S Core Values! Courage, Accountability, Respect, Teamwork, Excellence, Resilience!
 
Responsibilities
<ul>
<li>Set up, adjust and operate heat treatment equipment; Vacuum Heat Treat furnace, tempering ovens and induction hardening machines to achieve the required process parameters.</li>
<li>Load and unload materials or workpieces into/from the heat treating equipment.</li>
<li>Continuously monitor the heat treatment process to ensure that materials are treated according to specifications.</li>
<li>Perform macro hardness inspections on applicable jobs, to verify conformance to blueprint requirements.</li>
<li>Prepare specimens for micro hardness inspections using; metallurgical saw, mounting press, and specimen grinding/polishing machine.</li>
<li>Inspect micro hardness on applicable jobs, to verify conformance to blueprint requirements.</li>
<li>Accurately record hardness inspection and process data as required by the quality system.</li>
<li>Identify and address any defects, deviations, or issues with the heat-treated materials.</li>
<li>Perform regular equipment checks and preventive maintenance to tooling and equipment in the heat treat department.</li>
<li>Assist in routine calibration of heat treatment equipment and inspection equipment.</li>
</ul>
Requirements:
Skills
<ul>
<li>Familiarity with factory safety procedures and able to adhere to safety protocols, including the use of personal protective equipment (PPE) to ensure a safe work environment.</li>
<li>Able to follow written and oral instructions.</li>
<li>Proficient with using precision measuring instruments such as calipers and micrometers.</li>
<li>Proficient in reading and interpreting blueprints and parts drawings.</li>
<li>Previous factory or manufacturing facility experience preferred but not required; training will be provided on specific equipment as needed. This position offers an opportunity to work in a dynamic manufacturing environment where precision craftsmanship is valued. Candidates should possess a strong mechanical background with experience in machining or fabrication processes to succeed in this role.</li>
</ul>
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee assistance program</li>
<li>Flexible spending account</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>On-the-job training</li>
<li>Paid time off</li>
<li>Prescription drug insurance</li>
<li>Professional development assistance</li>
<li>Profit sharing</li>
<li>Retirement plan</li>
<li>Tuition reimbursement</li>
<li>Vision insurance</li>
</ul>

Heat Treat Set-Up Operator

<h3>Job Description</h3>
Job DescriptionDescription:

The MISSION of SpendMend is to positively impact patient care by delivering value to our healthcare clients through innovative cost-saving solutions, insightful transaction analysis, and improved process visibility. Clients working with SpendMend gain insight and visibility into their cost cycle to help them control costs, reduce risk and fund patient care.
We are seeking a skilled Customer Support Analyst to serve as a frontline resource for Trulla customers, providing timely, knowledgeable, and professional support. This role troubleshoots issues, answers product questions, and ensures customers have a positive experience with the Trulla platform, which is designed to optimize medication purchasing for hospitals, health systems, and clinics.
The ideal candidate is detail-oriented, customer-focused, analytically minded, and comfortable working in a fast-paced, remote environment serving healthcare and pharmacy organizations.
Requirements:
Responsibilities: 
<ul>
<li>Act as the primary point of contact for customer support via ticketing system, email, and scheduled calls</li>
<li>Troubleshoot platform issues, data discrepancies, and user access questions</li>
<li>Escalate complex technical or data issues to engineering or analytics teams with clear documentation and context</li>
<li>Track, prioritize, and resolve support tickets in accordance with SLAs</li>
<li>Communicate clearly and professionally with customers, translating technical concepts into plain language</li>
<li>Proactively identify patterns in support issues and provide feedback to product and engineering teams</li>
<li>Contribute to knowledge base articles, FAQs, and internal support documentation</li>
<li>Collaborate with Customer Success, Analytics, Product, and Engineering to resolve customer issues efficiently</li>
<li>Participate in team meetings, training sessions, and process improvement initiatives</li>
</ul>
Desired Education and Experience Requirements:
<ul>
<li>Bachelor’s degree in a related field (e.g. Computer Science, Information Technology, Business Administration) or equivalent experience</li>
<li>Minimum of 3 years of experience in customer service, application support, or a similar role</li>
<li>Track record of supporting client-facing applications and troubleshooting technical issues</li>
<li>Experience working with health system pharmacy personnel in operations or purchasing (preferred)</li>
<li>Detail-oriented, organized, and capable of managing multiple client needs simultaneously</li>
<li>Exceptional written and verbal communication skills, with the ability to effectively train users and create clear/concise documentation</li>
<li>Proficient in Microsoft Office and familiarity with CRM systems and help desk software</li>
<li>Basic SQL or data querying experience (preferred)</li>
</ul>
Evaluation and Process Improvement:
<ul>
<li>Participate in annual performance reviews and goal setting</li>
<li>Identify and recommend process improvements to enhance client experience and internal efficiency</li>
</ul>
Job Location: 
<ul>
<li>Remote office</li>
<li>Travel is expected at least once per year for an onsite company meeting</li>
</ul>
We are not able to sponsor work visas for this position.

Customer Support Analyst, Trulla

<h3>Job Description</h3>
Job DescriptionJob Description 
What's the secret behind Domino's Pizza's extensive network of Delivery Drivers? It's simple: the company offers a flexible schedule that allows drivers to fit work around their other obligations. This means you can choose the hours that work best for you - whether that's a full-time job or something a little more part-time.
Five Star Pizza Co is actively searching for qualified drivers to be a part of their team in stores throughout your area. Our rapid rate of growth translates into ample opportunities for your personal growth within the company, with foreseeable chances for upward movement toward management or even higher positions. Whether you are searching for a hobby, primary source of income, or a supplementary job, the application form online can lead you to that perfect position.
Requirements:
<ul>
<li>Must own a personal vehicle that meets safety standards</li>
<li>Must be 18 years of age or older</li>
<li>Possess a valid US driver’s license</li>
<li>Must have one year or more of driving experience</li>
<li>Must meet background and driving standards</li>
</ul>
Our Ideal Candidate:
<ul>
<li>Has a positive, friendly attitude - you are the face of the company to our customers</li>
<li>Demonstrates a commitment to the brand - will never compromise our product, service, or image standards</li>
<li>Supports their team – shows up on time &amp; ready to work</li>
<li>Shows up for their community - you must be comfortable driving at night, in the rain, snow &amp; sunshine</li>
<li>Enjoys using technology – our high-speed apps help drive efficiency, so you can maximize the number of deliveries you take, which equals more $$$$ for you in less time!</li>
<li>Is a safe driver at all times – we hustle on our feet, not in the street</li>
<li>Loves to have FUN!!!</li>
</ul>
What We Offer:
<ul>
<li>A FUN work environment with a GREAT company culture</li>
<li>Competitive wages**</li>
<li>Daily access to your earned wages BEFORE payday!!</li>
<li>Employee discounts</li>
<li>Flexible schedules</li>
<li>Ongoing career and leadership development</li>
<li>Advancement opportunities</li>
<li>Health, Dental and Vision Insurance</li>
<li>Additional policies available</li>
</ul>
**Driver split pay used for on-road/off-road hours
Join our team and become a part of the Domino's Pizza family today! Apply now to start delivering smiles and pizzas to our community!

Delivery Driver(01133) - 3151 Breton Rd

<h3>Job Description</h3>
Job DescriptionJob Description 
Five Star Pizza, your locally owned and operated Domino’s, is looking for its next generation of highly motivated General Managers! These driven leaders will develop and support a customer-focused team while ensuring the highest levels of operational excellence in our restaurants.
Minimum Requirements:
<ul>
<li>Schedule availability must include nights, weekends and holidays</li>
<li>Two or more years of quick-service restaurant management experience</li>
<li>Possess a valid US driver’s license</li>
<li>Must meet background and driving standards</li>
<li>Ability to demonstrate excellent verbal and written communication skills</li>
<li>Problem-solving experience</li>
</ul>
Our Ideal Candidate:
<ul>
<li>Is a ready-to-advance manager (or someone with two or more years of quick service management experience) who is passionate about creating an exceptional experience for our customers</li>
<li>Can show how they have grown professionally in previous roles</li>
<li>Demonstrates a commitment to the brand – will never compromise our product, service and image standards</li>
<li>Has a strong desire to increase sales and build relationships in the community</li>
<li>Is a great coach who can identify and develop awesome talent</li>
<li>Understands the importance of operating a highly efficient, profitable store</li>
<li>Inspires and creates a culture of excellence</li>
<li>Operates with a high level of integrity, drive, energy, and resilience</li>
</ul>
What We Offer:
<ul>
<li>An opportunity to advance your career with the number-one pizza brand in the world</li>
<li>Competitive wages PLUS bonus potential</li>
<li>Paid time off</li>
<li>Employee discounts</li>
<li>Ongoing career and leadership development</li>
<li>Advancement opportunities</li>
<li>Health, Dental and Vision Insurance
<ul>
<li>Additional policies available</li>
</ul>
</li>
</ul>
Additional Information 
All your information will be kept confidential according to EEO guidelines.

General Manager(01260) - 738 Michigan Ave

<h3>Job Description</h3>
Job Description
 Dunkin' Restaurant Manager – Lead with Flavor! 
&nbsp;Location: Dunkin' #366634-Coming Soon!
&nbsp;Full-Time | Competitive Pay + Bonus Potential
 
About Us:
At Dunkin’, we’re all about great beverages, delicious food, and creating moments that matter. We’re looking for a passionate, driven, and energetic leader to join our team as a&nbsp;Restaurant Manager. If you thrive in a fast-paced environment, love leading a team, and enjoy making people smile, this is the role for you!
 
Perks &amp; Benefits:
<ul>
<li>Competitive salary + performance-based bonuses</li>
<li>Paid time off and flexible scheduling</li>
<li>Health, dental, and vision insurance options</li>
<li>Employee discounts and recognition programs</li>
<li>Discounted tuition for you and your family through SNHU</li>
<li>Opportunities for advancement in a growing, loved brand</li>
</ul>
 
What You’ll Do:
As a Dunkin' Restaurant Manager, you’ll be the heartbeat of the store, responsible for:
<ul>
<li>Leading and motivating a high-performing team to deliver exceptional guest experiences</li>
<li>Managing daily operations including inventory, scheduling, and cash handling</li>
<li>Ensuring compliance with food safety, sanitation, and brand standards</li>
<li>Driving sales and profitability through effective cost control and marketing initiatives</li>
<li>Recruiting, training, and developing team members for growth and success</li>
<li>Creating a positive, inclusive, and fun work environment</li>
</ul>
 
What We’re Looking For:
<ul>
<li>1–3 years of restaurant or retail management experience (QSR experience a plus!)</li>
<li>Strong leadership, communication, and organizational skills</li>
<li>A hands-on, can-do attitude with a passion for customer service</li>
<li>Ability to work flexible hours, including weekends and holidays</li>
</ul>
 
Join Us:
Be part of a brand that fuels the world with coffee and positivity. Apply today and bring your leadership to the next level with Dunkin’!

General Manager

<h3>Job Description</h3>
Job Description
We’re seeking a Construction Superintendent to lead interior commercial buildouts with a strong focus on field execution, quality, and schedule control. This role manages day-to-day jobsite activity for framing, drywall, ceilings, and related interior scopes. It’s a great opportunity for a hands-on field leader who takes pride in running organized, safe, and high-performing sites.
Key Responsibilities
<ul>
<li>Oversee interior construction activities including framing, drywall installation, ceiling systems, and scaffold coordination.</li>
<li>Manage daily field operations, including manpower planning, sequencing, and trade coordination.</li>
<li>Track project schedule milestones and support budget accountability through consistent field reporting.</li>
<li>Enforce jobsite safety expectations and ensure a clean, controlled work environment.</li>
<li>Perform quality checks throughout construction and drive punch-list completion through closeout.</li>
</ul>
Qualifications
<ul>
<li>5+ years of superintendent experience supporting commercial interior construction projects.</li>
<li>Strong knowledge of framing, drywall, and ceiling systems with hands-on field leadership experience.</li>
<li>Ability to manage multiple subcontractors and maintain jobsite productivity.</li>
<li>Solid understanding of field scheduling and construction workflow planning.</li>
<li>Experience driving quality control and maintaining high workmanship standards.</li>
<li>Strong safety mindset with experience enforcing site safety procedures.</li>
<li>Organized, dependable, and capable of maintaining accurate field documentation.</li>
<li>Strong communication skills and the ability to lead crews in a fast-paced environment.</li>
</ul>
Equal Opportunity Statement Design Hire is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
Company DescriptionWe are a boutique recruitment agency prioritizing excellence over volume, specializing in Engineering, Design, and IT. Our team consists of degreed engineers and seasoned recruiters. This unique blend of technical backgrounds equips us to effectively match candidates with even the most demanding roles. 
<h3>Company Description</h3>
We are a boutique recruitment agency prioritizing excellence over volume, specializing in Engineering, Design, and IT. Our team consists of degreed engineers and seasoned recruiters. This unique blend of technical backgrounds equips us to effectively match candidates with even the most demanding roles.

Construction Superintendent

<h3>Job Description</h3>
Job DescriptionDescription:
At Blue Lake Animal Hospital we have the privilege to provide excellence in veterinary care for people and the animals they love through innovative medicine and remarkable hospitality. 
 
As a veterinary assistant, you will compassionately guide our clients through their pet’s visit from start to finish providing the best possible experience for our clients. We help our clients’ pets live healthier and happier lives through excellent medical practices. Through taking complete medical histories, safely restraining patients for examination, providing high level client communication, and assisting team members throughout the day you will help our team provide excellence in care.
 
What Winning Looks Like:
<ul>
<li>Communicates in a positive manner with clients through phone conversation, texting, emails, and in-person communications</li>
<li>Consistently provides prompt and caring service for all of our clients and patients</li>
<li>Works well with their team members to provide a seamless, positive, professional experience for each client and patient</li>
<li>Accurately enters medical history, filling prescriptions, entering charges for invoicing, creating estimates and discharge paperwork, and recording client correspondence</li>
<li>Shares ideas with management on how to continue to improve client/pet experiences and outcomes</li>
</ul>
 
Blue Lake Animal Hospital is a biblically-based, family-owned practice that services small animal pets of all kinds— dogs, cats, rabbits, pocket pets, and exotic patients. We are a fast paced practice that strives to provide exceptional care for both our clients and patients. We also work hard to care for the people serving on our team through providing a positive work environment, promoting work/life balance, and financial, developmental and health benefits. Come join the Blue Lake team!
 
Job Type: Full-time
 
Pay: $15.00-$18.00 per hour (based on experience)
 
Expected hours: 40 per week
 
Benefits:
401(k) with 4% match
Medical insurance
Vision insurance
Dental insurance
Paid time off
Paid holidays
Uniform allowance
Employee pet discount
Advanced training opportunities
 
Schedule:
4 x10 hour shifts (8:00am to 6:00pm)
Monday to Friday
Consistent schedule
Same day off each week
No nights
Very limited weekends
 
Work Location: In person
 
Requirements:
Skills Needed to Succeed:
<ul>
<li>A positive attitude and desire to help other people</li>
<li>Ability to multitask and manage details with accuracy in a fast paced environment</li>
<li>Experience working in a team environment and customer service</li>
<li>Ability to navigate Microsoft Office, multi-line phone system, and learn our medical software program (ezyVet)</li>
<li>One or more years of veterinary related experience is preferred, but not required</li>
</ul>

Veterinary Assistant

<h3>Job Description</h3>
Job DescriptionDescription:
Bloom Credit Union is looking for an enthusiastic individual to join our team as a Teller in Grand Rapids. Our Tellers are responsible for providing members with professional and confidential service while handling their transactions by phone, in person, or by mail.
 
What We’re Looking For:
<ul>
<li>Positive team player mindset.</li>
<li>High school diploma or GED required.</li>
<li>1+ years of cash handling experience.</li>
<li>Outstanding customer service skills.</li>
<li>Must have excellent written and oral communication skills.</li>
<li>Effective organizational skills and attention to detail.</li>
<li>Able to pass a background check.</li>
<li>Be able to work Monday - Friday, occasional Saturdays.</li>
</ul>
What You’ll Do:
<ul>
<li>Balance your checks and a cash drawer every day and report any discrepancies to your supervisor.</li>
<li>Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions to help members meet their financial goals.</li>
<li>Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledge.</li>
<li>Demonstrate flexibility and a positive attitude when faced with complex situations.</li>
<li>Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.</li>
<li>Answer phones promptly and professionally.</li>
<li>Meet and exceed teller referral goals.</li>
<li>Follow safety and security procedures regarding robbery and emergency situations, secure areas, and communicate suspicious activity to management.</li>
<li>Understanding of all policies and procedures and compliance related issues, specifically BSA/AML and OFAC.</li>
</ul>
Our Benefits:
<ul>
<li>Competitive salary</li>
<li>Free benefit package (healthcare, dental, vision insurance, life, STD &amp; LTD)</li>
<li>Health Savings Account plus company contributions</li>
<li>401K plus up to 9% company contributions</li>
<li>Paid time off (10 holidays, PTO, birthday day &amp; volunteer time)</li>
<li>Education reimbursement</li>
<li>Annual merit raises</li>
<li>Employee Assistance Program</li>
</ul>
Your Future:
 
Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey towards personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life.
 
Who We Are:
 
Bloom Credit Union is a division of WMCU. WMCU is a not-for-profit financial cooperative that proudly serves members at 11 locations across West Michigan. We are a local member owned and operated credit union that strives to meet our members where they are at, help them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.
 
WMCU is an Equal Employment Opportunity (EEO) employer, ensuring fair and unbiased employment practices.
Requirements:

Teller

<h3>Job Description</h3>
Job Description
Join Mercantile Bank as a Full-Time Data Protection Solutions Architect and immerse yourself in a vibrant, collaborative environment where your expertise will play a crucial role in enhancing security processes. This is an exciting opportunity to directly impact our organization while working onsite in beautiful Wyoming, MI. You'll be at the forefront of innovative security strategies, contributing to a culture that values problem-solving and customer-centricity. By joining our high-performance team, you can engage in forward-thinking projects that challenge the status quo and foster collaboration among dedicated professionals. Your contributions will help safeguard our clients' information and reinforce our commitment to excellence and integrity.
Core Responsibilities:
<ul>
<li>Take the lead role in developing and enhancing the bank's DLP program.</li>
<li>Use your experience in investigations to uncover potential misuse of data, intellectual property and compliance policy violations.</li>
<li>Partner with a variety of business units to create secure data protection policies.</li>
</ul>
Why Mercantile Bank? 
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. 
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Data Protection Solutions Architect at Mercantile Bank, you will play a critical role in safeguarding our most sensitive data assets by operating and maturing our Data Loss Prevention (DLP) program. In this position, you'll lead complex security investigations into data misuse, intellectual property theft, and compliance policy violations. The ideal candidate will demonstrate expert-level proficiency in security tooling and conduct detailed forensic analyses while maintaining professional collaboration with legal counsel and executive leadership, including the CISO. Key responsibilities include implementing data tagging strategies, monitoring and triaging security alerts, and serving as the subject matter expert for the enterprise DLP platform. You will collaborate with various business units to define and enforce robust data protection policies, evaluate new technologies, and conduct technical investigations into security events.
Your ability to analyze user behavior and present complex issues in an understandable manner will be instrumental in enhancing our overall data security posture.
What We're Looking For
To excel as a Data Protection Solutions Architect at Mercantile Bank, candidates would ideally have experience in data loss prevention, insider threats, or data protection technologies. A solid understanding of IT security fundamentals, risk assessments, and compliance processes is essential. 
Requirements: 
<ul>
<li>Bachelor's degree or equivalent industry-recognized certifications</li>
<li>3-5 years' experience </li>
<li>Good understanding of functional IS processes</li>
<li>Good understanding of system vulnerabilities and exploitation and vulnerability mitigation</li>
<li>Understanding ITIL change management processes and procedures</li>
</ul>
 
Preferred Qualifications:
<ul>
<li>2 years' experience focused on data loss prevention (DLP), insider threat or data protection technologies</li>
<li>Hands-on experience with DLP tools, particularly Microsoft Purview or other enterprise solutions, showcasing proven skills in policy configuration, detection tuning, and incident management</li>
<li>Proven DLP administration skills: configuring policies, tuning detection rules, managing agents, generating reports, and performing incident investigations</li>
<li>Strong understanding of data classification methodologies, sensitive data types (PII, PHI, PCI, IP, credentials), and regex/pattern matching for content inspection</li>
<li>Experience with incident response processes, forensic investigation techniques, and security event escalation workflows</li>
<li>Knowledge of compliance frameworks and regulations: GDPR, HIPAA, PCI-DSS, SOX, GLBA and their data protection requirements</li>
</ul>
 Job Posted by ApplicantPro

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