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<h3>Job Description</h3>
An exciting career awaits you

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary
At Marathon, we are trailblazers in the Oil &amp; Gas industry, driving innovation and creating value through cutting edge digital platforms and infrastructure. Our Midstream IT organization supports Marathon’s Midstream Business Units, including Gathering, Transporting, Storing, Processing, and Distributing Oil &amp; Gas products. We take pride in our ability to deliver high-quality services and transformative solutions that enhance operational performance.
As we continue to transform the Midstream technological landscape, we are seeking a dynamic and experienced Senior Platforms Engineer to join our OT Windows team. This role combines deep technical expertise with strategic vision to deliver secure, scalable, and automated platform solutions across critical OT environments.
A successful candidate will lead the design, implementation, and lifecycle management of mission-critical OT platforms across Windows and Linux environments. This includes partnering with IT, cybersecurity, and operations teams to deliver secure, scalable, and automated infrastructure solutions. This role demands a strategic mindset and deep technical expertise in enterprise systems, identity security, and cloud integration, ensuring platforms are resilient, compliant, and aligned with industry best practices.
This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications
Key Responsibilities
<ul>
<li>Identifies performance bottlenecks, conducts root cause analysis, and proposes and implements solutions to enhance platform &amp; system performance and resource utilization. Establishes performance benchmarks, conducts capacity planning, and collaborates with other teams, including junior engineers and cross functional teams to optimize infrastructure performance and activities.</li>
<li>Contributes to the development and improvement of troubleshooting procedures, measures to minimize platform &amp; system downtime, and documentation. Partners with vendor technical support to drive for resolution. Leads and manages platform &amp; system technical support activities and troubleshooting efforts, including handling escalated and complex issues. Performs advanced system tuning and optimization to maximize performance using IT Service Management practices. Collaborates with internal teams to enhance support processes and methodologies.</li>
<li>Participates in future platform &amp; system backup planning. Leads the design of disaster/system recovery and testing.</li>
<li>Analyzes performance and utilization data to identify trends and patterns; provides recommendations for optimization and improvement; prepares comprehensive reports on infrastructure performance; and implements corrective actions to drive continuous system improvements</li>
<li>Leads the design and configuration of complex platforms &amp; systems, considering best practices and industry standards. Leads ongoing compliance with original design and configuration and corrects for deviation from standards. Builds and deploys highly available and scalable infrastructure solutions.</li>
<li>Leads the creation and maintenance of a comprehensive knowledge base for platforms &amp; systems, including troubleshooting guides, configuration documentation, and best practices. Promotes knowledge sharing culture by organizing training sessions, mentoring junior engineers, and encouraging cross-team collaboration.</li>
<li>Design, implement, and maintain enterprise-grade systems across Windows Server and Linux platforms, ensuring high availability and security in OT environments.</li>
<li>Lead design and deployment of Active Directory and Linux directory services, including advanced configurations for forests, trusts, replication, and identity integration.</li>
<li>Develop and enforce Identity and Access Management (IAM) strategies, including Identity Governance and Administration (IGA) and Privileged Access Management (PAM) solutions.</li>
<li>Drive automation of system provisioning, configuration, and patching using advanced scripting (PowerShell, Bash, Python) and orchestration tools.</li>
<li>Oversee software deployment and configuration management through SCCM, Intune, and Linux-native tools.</li>
<li>Integrate and secure cloud platforms (Azure, AWS, or similar) for hybrid OT environments, ensuring compliance with organizational and regulatory standards.</li>
<li>Collaborate with cybersecurity teams to implement zero-trust principles and enforce least-privilege access across all systems.</li>
<li>Perform root cause analysis for complex system issues and lead remediation strategies to prevent recurrence.</li>
<li>Produce and maintain comprehensive architectural documentation, operational procedures, and governance frameworks.</li>
<li>Act as a technical advisor in a Scaled Agile (SAFe) environment, influencing system roadmaps and enterprise architecture decisions.</li>
<li>Monitor and optimize system performance, implementing proactive measures for resilience and disaster recovery.</li>
<li>Mentor junior engineers and contribute to knowledge-sharing initiatives across the organization.</li>
</ul>

Education and Experience
<ul>
<li>Bachelor's Degree in Information Technology, related field or equivalent experience.</li>
<li>5+ years of relevant platforms engineer experience.</li>
<li>Extensive experience in enterprise systems engineering, with proven leadership in designing and managing large-scale Windows and Linux environments required.</li>
<li>Advanced knowledge of Windows Server (2016/2019/2022) and Linux distributions (RHEL, Debian, Ubuntu) required.</li>
<li>Deep understanding of Active Directory architecture and Linux identity management (LDAP, Kerberos, SSSD) required.</li>
<li>Proficiency in IAM, IGA, and PAM technologies (e.g., SailPoint, CyberArk) preferred.</li>
<li>Strong scripting and automation skills across PowerShell, Bash, and Python required.</li>
<li>Expertise in SCCM, Intune, and Linux-native configuration management tools required.</li>
<li>Hands-on experience with cloud platforms (Azure, AWS) and hybrid integration strategies required.</li>
<li>Proven track record of leading enterprise migrations and modernization initiatives preferred.</li>
<li>Experience implementing zero-trust architectures and advanced security frameworks preferred.</li>
<li>Familiarity with containerization and orchestration (Docker, Kubernetes) in OT contexts preferred.</li>
<li>Knowledge of virtualization technologies (VMware, Hyper-V) and disaster recovery planning preferred.</li>
</ul>

Skills
<ul>
<li>Cloud Infrastructure Management – Setting up, configuring, monitoring, and optimizing the components of cloud infrastructure.</li>
<li>Computer Networking – A system in which multiple computers are connected to each other to share information and resources.</li>
<li>Cybersecurity Risk Management – The process of developing cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstrating the business risks associated with these loopholes and providing risk treatment and prioritization strategies to effectively address the cyber-related risks, threats and vulnerabilities, ensuring appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework.</li>
<li>DevSecOps – A set of practices that automates the integration of security at every phase of the software development lifecycle, from initial design through integration, testing, deployment, and software delivery, with an aim towards shortening the systems development life cycle and pas well as&nbsp; continuous delivery and a security first approach.</li>
<li>General Programming – Applies a computer language to communicate with computers using a set of instructions and to automate the execution of tasks.</li>
<li>Infrastructure as Code – The process of managing and provisioning infrastructure through code instead of through manual processes.</li>
<li>IT Infrastructure Management – Planning, design, delivery and control of information technology infrastructure.</li>
<li>Performance Monitoring – The process of measuring the performance of a system in real time in order to determine problems and identify other factors that may cause problems in the future.</li>
<li>Policy Management – The process of creating, implementing and maintaining policies and procedures within an organization.</li>
<li>Process Automations – Also known as business automation or digital transformation, this is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization.</li>
<li>Service Delivery Management – The manner in which an organization provides users access to IT services, which include applications, data storage and other business resources.</li>
<li>System Administration – Performs a variety of functions including user management, system monitoring, system configuration, performance tuning, backup and recovery, and access control.</li>
<li>System Platform – A system platform refers to the underlying foundation or framework that supports and manages the operation of software applications and hardware components within a computing environment. It provides a standardized and cohesive infrastructure, allowing for the development, deployment, and integration of various technologies and services.</li>
<li>System Testing – The process of testing conducted on a complete integrated system to evaluate the system's compliance with its specified requirements.</li>
<li>Systems Integration – The process of linking together various IT systems, services and/or software to enable all of them to work functionally together.</li>
<li>Troubleshooting – The act or process of discovering and resolving problems, disputes, or mechanical issues through a systematic, usually iterative, approach.</li>
</ul>
#TACorporate
MINIMUM QUALIFICATIONS: Bachelor’s Degree in Information Technology, related field or equivalent experience. 5+ years of relevant experience
As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:
Findlay, Ohio

Job Requisition ID:
00019325

Pay Min/Max:
$104,300.00 - $179,800.00 Salary

Grade:
11 - 12

Location Address:
539 S Main St

Additional locations:
Denver, Colorado, Denver CO, Houston, Texas, Houston TX One Allen Center, San Antonio, Texas

Education:
Bachelors: Information Technology

Employee Group:
Full time

Employee Subgroup:
Regular

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship&nbsp; or any other status protected by applicable federal, state, or local laws.&nbsp; If you would like more information about your EEO rights as an applicant, click here. If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at <a href="mailto:talentacquisition@marathonpetroleum.com" target="_blank">talentacquisition@marathonpetroleum.com</a>. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at&nbsp;mympcbenefits.com. The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. &nbsp; Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.

Senior Platforms Engineer

<h3>Job Description</h3>
Job DescriptionOverview
 Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. 
Job Description 
 As a Security Officer - Chemical Plant Patrol in Findlay, OH, you will serve and safeguard clients in a range of industries such as Chemical/Petrochemical, and more. As a Security Officer with Allied Universal at a chemical and petrochemical location, you will monitor and patrol assigned areas to help deter security-related incidents and maintain a secure environment. Your presence and proactive communication will provide reassurance to those on site, while you deliver exceptional customer service. Join a team that values integrity, innovation, and collaboration, where your contributions support a caring and people-first culture. 
Position Type: Full Time
 Pay Rate: $19.26 / Hour 
Job Schedule:
DayTimeMon12:00 AM - 08:00 AMTue12:00 AM - 08:00 AMWed12:00 AM - 08:00 AMThur12:00 AM - 08:00 AM
Why Join Us:
<ul>
<li>Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.</li>
<li>Career Growth: Get paid training and access to career growth opportunities.</li>
<li>Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&amp;D, and disability insurance.</li>
<li>Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.</li>
</ul>
What You'll Do:
<ul>
<li>Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.</li>
<li>Respond to incidents and critical situations in a calm, problem-solving manner.</li>
<li>Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.</li>
</ul>
Minimum Requirements:
<ul>
<li>Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li>
<li>Possess a high school diploma or equivalent.</li>
<li>As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li>
<li>Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li>
<li>As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li>
<li>A valid driver's license will be required for driving positions only.</li>
</ul>
 Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>. 
 If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2026-1517898

Security Officer - Chemical Plant Patrol

<h3>Job Description</h3>
Job Description
Hours of Job
<ul>
<li>Full time - 7:00 PM - 7:00 AM</li>
<li>Every Third Weekend and Holiday Rotation Required</li>
</ul>
Duties and Key Responsibilities
<ul>
<li>Nursing Assistant with excellent communication and teamwork skills.</li>
<li>Must be willing and able to complete basic telemetry course that is taught at JTDMH by the JTDMH Education Department, to function in the monitor watcher role.</li>
<li> Must also possess solid clinical skills and be capable of performing a variety of basic patient care activities in caring for the personal needs and comfort of the patient. </li>
<li>Candidates must also collaborate and interact positively with the interdisciplinary team in order to provide quality patient care and achieve a high level of patient satisfaction. </li>
<li>Must also be willing to float to other work areas as needed; to include 2nd and 5th floor.</li>
<li> Candidate must also be able to be on feet for long periods of time and possess ability to meet physical effort conditions within job description.</li>
<li> Must be willing to work every third weekend and half of the major holidays. </li>
<li>STNA preferred but not required. </li>
</ul>
Requirements
<ul>
<li>Weekend rotation.</li>
<li>Flexibility in scheduling to meet department needs.</li>
</ul>
Education/Certifications
<ul>
<li>High School Diploma or equivalent.</li>
</ul>
Experience
<ul>
<li>Previous nursing assistant experience preferred.</li>
</ul>

Grand Lake Health System provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GLHS complies with applicable state and local laws governing nondiscrimination in employment in all of our locations. In addition, Grand Lake Health System is an At-Will Employment employer.

Nursing Assistant - Med Surg

<h3>Job Description</h3>
Job Description
Knueve &amp; Sons, a trusted family-owned company proudly serving Kalida, Paulding, Findlay, and the surrounding communities since 1970, is seeking a talented HVAC Service Technician to join our expanding team.
If you're an experienced HVAC professional who takes pride in delivering top-quality workmanship and exceptional customer service, this is an outstanding opportunity to advance your career with a respected local leader in the industry.
Why Work For Us?
<ul>
<li>Competitive Pay with additional spiff abilities</li>
<li>Excellent Benefits (including medical and IRA with a 3% company match)</li>
<li>Company Vehicle</li>
<li>Company Phone</li>
<li>Tool Replacement Program (some tools also provided)</li>
<li>Paid Holidays &amp; Vacation</li>
</ul>
Pay: Up to $28.00 an hour, depending on experience
Required Qualifications: 
<ul>
<li>Valid driver's license and insurable driving record</li>
<li>2+ years of residential HVAC service experience</li>
<li>EPA certification</li>
<li>NATE certification or willingness to obtain it within a year of hire</li>
</ul>

HVAC Service Technician - Check out our benefits

<h3>Job Description</h3>
Job DescriptionOverview
 Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. 
Job Description 
 As a Security Officer - Industrial Site Patrol in Lima, OH, you will serve and safeguard clients in a range of industries such as Manufacturing &amp; Industrial, and more. As a Patrol Unarmed Officer with Allied Universal at a manufacturing and industrial location, you will monitor and patrol assigned areas, remaining visible to help deter security-related incidents. Your role involves conducting routine patrols and providing outstanding customer service and communication. Our culture values teamwork, integrity, and putting people first, offering you the opportunity to contribute in a dynamic and supportive environment. 
Position Type: Full Time
 Pay Rate: $21.12 / Hour 
Job Schedule:
DayTimeMon12:00 PM - 08:00 PMTue12:00 PM - 08:00 PMWed12:00 PM - 08:00 PMThur12:00 PM - 08:00 PMFri12:00 PM - 08:00 PM
Why Join Us:
<ul>
<li>Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.</li>
<li>Career Growth: Get paid training and access to career growth opportunities.</li>
<li>Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&amp;D, and disability insurance.</li>
<li>Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.</li>
</ul>
What You'll Do:
<ul>
<li>Provide customer service to our clients by carrying out security-related procedures, site-specific policies and/or, when appropriate, emergency response activities.</li>
<li>Respond to incidents and critical situations in a calm, problem-solving manner.</li>
<li>Conduct regular and random patrols around the facility and its perimeter to help to deter unauthorized activity and provide a visible presence.</li>
<li>Observe and report any unusual activity, potential hazards, or maintenance issues within the manufacturing and industrial location.</li>
<li>Communicate clearly and professionally with site personnel, visitors, and Allied Universal management as needed.</li>
<li>Assist with access control by monitoring entrances and exits, verifying credentials, and maintaining visitor logs as required by site policies.</li>
<li>Support site-specific security-related operations in alignment with client and Allied Universal protocols.</li>
</ul>
Minimum Requirements:
<ul>
<li>A Transportation Security Administration issued Transportation Worker Identification Credential is required.</li>
<li>Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li>
<li>Possess a high school diploma or equivalent.</li>
<li>As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li>
<li>Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li>
<li>As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li>
<li>A valid driver's license will be required for driving positions only.</li>
</ul>
 Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>. 
 If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2026-1516224

Security Officer - Industrial Site Patrol

<h3>Job Description</h3>
Job DescriptionOverview
 Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. 
Job Description 
 As a Security Officer - Manufacturing Plant Patrol in Lima, OH, you will serve and safeguard clients in a range of industries such as Manufacturing &amp; Industrial, and more. As a Patrol Unarmed Officer at a leading manufacturing and industrial location, you will help to deter security-related incidents by conducting routine patrols and remaining visible throughout the site. You will provide exceptional customer service, communicate clearly with visitors and employees, and contribute to a welcoming atmosphere. This position requires driving as part of your daily responsibilities. Join Allied Universal and be part of a team that values integrity, innovation, and putting people first. 
Position Type: Full Time
 Pay Rate: $20.50 / Hour 
Job Schedule:
DayTimeWed06:00 AM - 02:00 PMThur06:00 AM - 02:00 PMFri10:00 PM - 06:00 AMSat10:00 PM - 06:00 AMSun10:00 PM - 06:00 AM
Why Join Us:
<ul>
<li>Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.</li>
<li>Career Growth: Get paid training and access to career growth opportunities.</li>
<li>Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&amp;D, and disability insurance.</li>
<li>Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.</li>
</ul>
What You'll Do:
<ul>
<li>Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.</li>
<li>Respond to incidents and critical situations in a calm, problem-solving manner.</li>
<li>Conduct regular and random patrols around the facility and perimeter to help to deter unauthorized activity and/or suspicious behavior. Working environments and conditions may vary by location.</li>
<li>Monitor entrances, exits, and access points to help to deter unauthorized entry.</li>
<li>Report and document any observed irregularities, such as property damage, theft, or unusual occurrences, according to Allied Universal procedures.</li>
<li>Communicate promptly and professionally with clients, visitors, and staff while on patrol.</li>
<li>Assist in implementing and upholding site policies and procedures as directed by Allied Universal and site management.</li>
</ul>
Minimum Requirements:
<ul>
<li>A Transportation Worker Identification Credential issued by the Transportation Security Administration is required.</li>
<li>A valid driver's license is required in accordance with Allied Universal driver policy requirements.</li>
<li>Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li>
<li>Possess a high school diploma or equivalent.</li>
<li>As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li>
<li>Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li>
<li>As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li>
<li>A valid driver's license will be required for driving positions only.</li>
</ul>
 Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>. 
 If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2026-1516208

Security Officer - Manufacturing Plant Patrol

<h3>Job Description</h3>
Job DescriptionPremium&nbsp;Services&nbsp;Manager&nbsp;Midwest Shooting Center&nbsp;Full-time | $50,000–$60,000 per year (base + performance incentives)&nbsp;

About Us&nbsp;

Midwest Shooting Center is redefining the modern shooting range experience through professionalism, hospitality, and a focus on safety and service. With multiple locations and a growing member base, we are building a customer-first culture that sets the standard in our industry.&nbsp;

Position Overview&nbsp;

As a&nbsp;Premium&nbsp;Services&nbsp;Manager,&nbsp;you’ll&nbsp;lead all aspects of member and training client care. From onboarding and account management to issue resolution and retention,&nbsp;you’ll&nbsp;ensure every client and member interaction is handled with accuracy, responsiveness, and care.&nbsp;You’ll&nbsp;also coach and support your team to deliver consistent, high-quality service that keeps members engaged and loyal.&nbsp;

What&nbsp;You’ll&nbsp;Do&nbsp;

* Oversee all&nbsp;account management&nbsp;processes including onboarding, freezes, payments, delinquency, cancellations, and renewals.&nbsp;* Manage the&nbsp;training client experience, ensuring sessions are scheduled, delivered, and supported effectively.&nbsp;

* Coach and support instructors to uphold safety, consistency, and professionalism in every training session.&nbsp;

* Respond quickly to member inquiries and concerns, providing proactive and professional solutions.&nbsp;

* Track and analyze key metrics such as retention, delinquency, and satisfaction to&nbsp;identify&nbsp;improvement opportunities.&nbsp;

* Drive&nbsp;member retention and satisfaction&nbsp;through exceptional service standards.&nbsp;

* Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross-department collaboration.&nbsp;

* Conduct regular team meetings, performance reviews, and service audits to&nbsp;maintain&nbsp;accountability and alignment.&nbsp;

&nbsp;What Success Looks Like&nbsp;

* Members and training clients&nbsp;remain&nbsp;active and&nbsp;engaged&nbsp;long-term.&nbsp;

* Accounts are&nbsp;accurate, compliant, and efficiently managed.&nbsp;

* Member and client issues are resolved promptly and effectively.&nbsp;

* Online reviews and NPS (Net Promoter Score) consistently reflect exceptional service.&nbsp;

*Collaboration between departments enhances the overall guest experience.&nbsp;

&nbsp;Who You Are&nbsp;

* Highly responsive and customer-service oriented.&nbsp;

* Excellent communicator and empathetic problem-solver.&nbsp;

* Organized, detail-driven, and capable of managing multiple priorities.&nbsp;

* Experienced in coaching and developing front-line service staff.&nbsp;

* Collaborative, professional, and comfortable working across departments.&nbsp;

&nbsp;Compensation &amp; Benefits&nbsp;

* Annual salary range:&nbsp;$50,000–$60,000, depending on experience and performance.&nbsp;

* Performance-based incentives.&nbsp;

* Health, dental, and vision insurance.&nbsp;

* Employee discounts on products, services, and training.&nbsp;

* Career growth opportunities within a rapidly expanding company.&nbsp;

&nbsp;Join the Midwest Shooting Center Team&nbsp;

 
PI9cab1deb4282-25405-39451396

5,443 Full Time Jobs in Lima, OH, USA