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The Director, CP Axtra Operations is a key leadership role responsible for the strategic oversight, optimization, and continuous improvement of the CP Axtra operating model. This role ensures the efficient execution of key operational pillars, driving member satisfaction, operational efficiency, and profitability. The Director will collaborate closely with senior leadership across departments such as Merchandising, Warehouse Operations, Membership, IT, and Logistics to maintain and enhance the effectiveness of the Operations
Strategic Oversight of the Store Operation 
1.Provide strategic direction and leadership for the evolution and consistent application of the CP Axtra operating model.
2.Analyze the effectiveness of current operational practices and identify opportunities for optimization and innovation.
Operational Excellence and Standardization:
3.Develop and implement best practices and standardized operating procedures across all CP Axtra Store.
4.Drive initiatives to streamline processes, reduce operational costs, and improve productivity within the team
Member Experience Enhancement:
5.Champion initiatives focused on improving the overall member experience within the CP Axtra Store environment.
6.Analyze member feedback and operational data to identify pain points and opportunities for service enhancements.
Cross-Functional Collaboration and Alignment:
7.Work closely with Merchandising to ensure efficient flow of goods and effective in -Store product presentation.
8.Partner with IT to identify and implement technology solutions that enhance operational efficiency and member experience.
Performance Monitoring and Reporting:
9.Establish and maintain robust reporting mechanisms to track key operational metrics and the impact of improvement initiatives.
10.Analyze data, identify trends, and provide regular reports and insights to senior leadership.
Innovation and Continuous Improvement:
11.Foster a culture of continuous improvement and innovation within the operations teams.
12.Lead and support pilot programs and testing of new operational concepts and technologies.
Requirements
1.Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master's degree is preferred. &nbsp;&nbsp;
2.Minimum of 15 years of progressive leadership experience in retail operations, preferably within a warehouse club, big-box retail, or membership-based business model.
3.Deep understanding of warehouse operations, supply chain management, merchandising execution, and customer service principles.
4.Proven track record of driving significant operational improvements and achieving measurable results.
5.Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable strategies. &nbsp;&nbsp;
6.Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. &nbsp;&nbsp;
7.Demonstrated ability to manage complex projects and initiatives with cross-functional teams. &nbsp;&nbsp;
8.Strong financial acumen and understanding of the financial impact of operational decisions.
9.Proficiency in data analysis tools and reporting systems.
10.Passion for the Costco business model and a commitment to its core values.
11. Proficiency in the Chinese language

Director - Store Operations

We're Hiring: HR Generalist (12–18 Month Contract) 
+ PLUS! &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Potential Opportunities Post Assignment
Who We Are Dependable Anodizing is one of Canada’s largest and most trusted anodizing companies. We specialize in providing anodized coatings on aluminum extrusions, sheets, formed panels, fabricated parts and aluminum castings.
Job Description
Reporting directly to the General Manager and VP of Human Resources, this is your opportunity to become a key player in driving our people-first culture forward! In this dynamic, hands-on role, you’ll take the lead across core areas of Human Resources, Employee Relations, Payroll &amp; Benefits, Health &amp; Safety and so much more, making a real impact every day.
We’re looking for a passionate, detail-driven professional who thrives in a fast-paced manufacturing environment, and who’s ready to take full ownership of daily HR operations with determination care, and precision. If you're energized by meaningful work and committed to supporting people and performance, this is the role for you!
Responsibilities 
<ul>
<li>Oversee recruitment, onboarding, development, leaves, performance management, and terminations, ensuring compliance with company policies and legislation.</li>
<li>Provide guidance to managers and supervisors on employee performance, investigations, and HR best practices, handling sensitive matters with discretion.</li>
<li>Act as a trusted HR resource across departments, promoting positive employee relations, communication, and organizational development initiatives.</li>
<li>Maintain accurate employee records, manage internal communications, coordinate mandatory training, and support staffing needs including agency worker management.</li>
<li>Contribute to key HR projects and champion continuous improvement in processes, culture, and policy implementation.</li>
<li>Administer bi-weekly payroll and ensure compliance with payroll laws, tax regulations, and year-end requirements (e.g., T4s, ROEs, garnishments, EI, CPP).</li>
<li>Manage employee attendance and leave records, including vacation tracking and accurate payroll reporting and reconciliation.</li>
<li>Process agency billing and legislated payments, such as WSIB and other required remittances.</li>
<li>Oversee employee benefits programs (health, LTD, RRSP, DPSP), including enrollments, claims, and monthly reconciliations.</li>
<li>Maintain HRIS and support employees, handling updates for hires/terminations, benefit changes, and responding to payroll and benefits inquiries.</li>
<li>Manage occupational and non-occupational injury claims, including WSIB filing and return-to-work planning.</li>
<li>Lead the Joint Health &amp; Safety Committee and promote a safety-first workplace culture.Conduct workplace inspections, investigate incidents, and ensure OHSA compliance.</li>
<li>Facilitate, schedule, and track all health and safety training (e.g., WHMIS, First Aid, Forklift).</li>
<li>Maintain safety communication boards and oversee claims administration with thorough documentation.</li>
</ul>
Requirements
Minimum Requirements
Education/Experience/Competence
<ul>
<li>University Degree /College diploma in Human Resources Management, Occupational Health and Safety or related discipline preferred.</li>
<li>Minimum of 5 years’ experience as a well-rounded Human Resources Generalist in an industrial or manufacturing environment, experience including </li>
<ul>
<li>payroll and benefits administration for both hourly and salaried employees,</li>
<li>HR disciplines including recruitment, performance management, employee engagement, learning and development, talent management, compensation and disability management.</li>
<li>active involvement in health and safety initiatives</li>
</ul>
<li>Strong knowledge of ESA, OHSA, payroll legislation, and benefits administration.</li>
<li>Excellent written, verbal, and listening skills, with a proven ability to format and draft correspondence, forms, reports, presentations, and proposals. </li>
<li>Strong interpersonal skills and the ability to interact with all levels of the organization.</li>
<li>Self-motivated and flexible professional with strong decision-making skills, exceptional attention to detail, and the ability to independently plan, prioritize, and execute multiple tasks while meeting deadlines.</li>
<li>Demonstrated ability to conduct business with integrity, confidentiality, and accountability, while effectively multitasking under pressure and driven by continuous improvement.</li>
<li>Proficiency with Human Resources Information System (HRIS), Applicant Tracking Systems (ATS) and Microsoft Office Suite.</li>
</ul>

HR Generalist

About the Company
&nbsp;Credit Saison Mexico, S.A. de C.V., SOFOM, E.N.R. ("CSMX") is a member of Credit Saison (CS) Group, a large Japanese non-bank with an AUM of USD $30bn engaging in credit card issuing/acquiring, SME financing, real estate financing, and various Fintech investments and alternative impact finance. Over the recent years, Credit Saison has been successfully ramping up its private debt investments in Southeast Asia, India, and Latin America.
&nbsp;Credit Saison Mexico was established in 2023 to establish its operations in the country. CSMX’s vision is to be an investor at the intersection of inclusion &amp; innovation. Its mission is to catalyse positive and inclusive development by investing, in the form of senior debt, in sustainable solutions that enable fair and equitable access to resources. These investments are made with the intention to generate a positive impact alongside a financial return. By leveraging its expertise, CSMX aims to increase access to financial services to underserved Mexican populations and businesses by providing impactful and tech-enabled FIs and companies with access to financing solutions.
About the Role
As a Structuring &amp; Risk Associate, you will be responsible for portfolio- and structure-level analysis across our private debt transactions. Your work will include designing SPV/trust cash flow waterfalls, setting and testing portfolio covenants, building IRR and stress-testing models, and drafting key structuring materials for both screening decks and Credit Approval Memos (CAMs). You will collaborate closely with the Origination &amp; Analysis team to translate loan-level inputs into robust, resilient transaction structures.
What You Will Do (Key Responsibility Areas (KRAs))
<ul>
<li>Responsible for lead and assist on debt investment activities (e.g., DD, execution, analysis, material preparation).</li>
<li>Structuring deals, analyse and assist in presenting the investment proposals to our Credit Committee. </li>
<li>Coordinate and perform Due Diligence over the possible clients (Financial Institutions / Operating Leasing Co) </li>
<li>Perform detailed financial and historical portfolio analysis at the entity level and underlying portfolio. Definition of eligibility criteria and key financial covenants to minimize risk and structural features. </li>
<li>Performing and/or leading quantitative and qualitative analysis of prospective investment opportunities, including financial (modelling default and cash flows), credit risk assessment, industry research and operational analysis.</li>
</ul>
Requirements
What You Will Bring (Skills &amp; Qualifications)
At least 5 years of experience in structured finance, rating agency, impact investment, or investment banking (preferably Private Credit, Secured Lending or Asset Backed / Receivable-based securitizations).
<ul>
<li>Quantitative and analytical thinking with strong financial modelling skills, investment writing and interpersonal skills</li>
<li>Team oriented. Excellent hard skills, soft skills, knowledge &amp; mindset to fulfil the scopes described above as an investment professional.</li>
<li>Bilingual proficiency in Spanish and English for reading, listening, writing &amp; speaking (English - CEFR C1).</li>
<li>University Degree in Actuary, Economics, Finance, Engineering or related field.</li>
</ul>
&nbsp;Nice to have:
<ul>
<li>Master’s degree in business or finance</li>
<li>Knowledge about the Mexican Financial System</li>
<li>Passion for finance and analysis with the ability of high order thinking</li>
<li>Knowledge about econometrics, financial modelling, and programming R, Python</li>
<li>CFA or similar certification is a plus</li>
</ul>
Benefits
What we offer
<ul>
<li>Competitive salary and benefits above the law</li>
<li>Opportunity to build up our business in Mexico</li>
<li>An engaging work environment with a passionate and talented international team in a fast-growing sector</li>
<li>Mission-oriented and intellectually stimulating projects and constant challenges for growth</li>
<li>Flat management structure with significant exposure to senior leaders and decision-makers across the globe</li>
<li>Attractive career path with potential for long-term advancement as we growth the operations and company</li>
</ul>

Structuring & Risk Associate

We’re building something big — and we’re looking for a brilliant Senior Podcast Producer to help lead the charge.
UnHerd and The Spectator are launching a new slate of bold, agenda-setting podcasts that aim to shake up the UK media landscape. This is a rare opportunity to be in at the ground level of some of the most high-profile podcast launches in recent memory.
We’re looking for someone who can do it all: from booking top-tier guests and shaping editorial tone, to overseeing recording, editing, and driving audience growth through smart marketing and promotion. You’ll be the engine behind each show — ensuring every episode is sharp, compelling, and flawlessly delivered.
You’ll work across both brands, helping to craft shows that are fresh, fearless, and impossible to ignore — with a mix of political insight, cultural edge, and unmissable commentary.
If you’re editorially savvy, production-smart, marketing-minded — and hungry to create the next breakout hit — we want to hear from you.
Requirements
<ul>
<li>Pitch timely, original episode ideas that respond to breaking news and cultural trends</li>
<li>Research, identify, and book high-profile guests across politics, culture, and media</li>
<li>Write persuasive pitches to secure both reactive and long-lead guests</li>
<li>Maintain a live, detailed tracker of all guest outreach and booking activity</li>
<li>Coordinate recording schedules with presenters and studio teams (in-person and remote)</li>
<li>Prepare concise, insightful briefings for presenters on a wide range of topics</li>
<li>Draft high-quality scripts, intros, and guest biographies</li>
<li>Fact-check content and ensure editorial accuracy across all outputs</li>
<li>Select and prepare visual assets and quotes to enhance podcast visibility</li>
<li>Edit short-form clips for social media and refine podcast audio where needed</li>
<li>Shape compelling release packages — headlines, thumbnails, show notes — to maximise reach</li>
<li>Lead social media strategy and scheduling to drive growth and engagement across platforms</li>
</ul>
Benefits
<ul>
<li>Salary dependent on experience.</li>
<li>5% Employer Contribution Pension Scheme.</li>
<li>Generous Holiday Allowance with 25 days holiday per calendar year + birthday holiday bonus + Bank Holiday Leave</li>
<li>All staff receive generous discounts at our Company restaurant, as well as free breakfast and fruit</li>
<li>Cycle to work scheme &nbsp;</li>
<li>Interest free season ticket loan </li>
</ul>

Senior Podcast Producer

Rewardsco is more than a workplace – it’s a Community where you can thrive, grow and be rewarded for your contributions.
Enjoy bankable commission, comprehensive benefits, a vibrant, supportive working environment and career development opportunities when you Walk the Rewardsco Way!
Your Duties:
<ul>
<li>Meet and smash your monthly sales goals</li>
<li>Serve your customers with pride and excellence</li>
<li>Take the training we provide and become a sales expert</li>
<li>Build your dream career with us</li>
</ul>
Requirements
<ul>
<li>Matric</li>
<li>6 months recent Outbound Telesales experience selling Motor related insurance products</li>
<li>Proven track record</li>
<li>Clear criminal record</li>
<li>Excellent communication skills</li>
</ul>
Benefits
What you get:
<ul>
<li>Guaranteed Earnings: A base salary of R6500 and commission earnings</li>
<li>Banked Commission: Keep track of your total monthly earnings</li>
<li>Quarterly performance and attendance-based bonus: Earn rewards for exceptional performance and&nbsp; &nbsp;consistent attendance</li>
<li>Recognition and Performance-Based Rewards: Access ongoing performance incentives that reward your&nbsp;achievements</li>
<li>Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness&nbsp;Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse</li>
<li>Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and&nbsp;take advantage of discounted grocery staple</li>
</ul>
How To Apply:
 1. Click this link to apply via our Careers Portal: <a href="https://www.rewardscocareers.com/search-jobs/" target="_blank">https://www.rewardscocareers.com/search-jobs/</a>
 2. WhatsApp us on 076 413 0223 to chat with a Recruiter.
 3. Visit us for a screening at 2 Ncondo Place, Umhlanga Ridge (opposite Coastlands Hotel) from Tuesday to Thursday, 9am - 3pm.
 By applying for this role you are accepting Rewardsco’s Terms and&nbsp;Conditions. Click here to view them: <a href="https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf" target="_blank">https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf</a>

Insurance Sales Agents Earn Up To R20 000 In Comm Only

Στην OB Streem, είμαστε πρωτοπόροι στον τομέα των logistics. Ξεκινάμε μια νέα, τολμηρή πορεία, αυξάνοντας τη δυναμική μας, με στόχο να γίνουμε ένας ολοκληρωμένος πάροχος υπηρεσιών logistics, ικανός να προσφέρει έξυπνες λύσεις για πελάτες σε όλο τον κόσμο.
Μεγαλώνουμε και βελτιωνόμαστε, με οδηγό την εμπειρία και την κληρονομιά των εταιρειών μας, Orphee Beinoglou, γνωστή διεθνώς ως ORBIT (Orphee Beinoglou International Transports) και Makios Logistics. Από την πρώτη, κληρονομούμε μια παράδοση που ξεπερνά τα εκατό χρόνια, έχοντας θέσει τα υψηλότερα πρότυπα στις υπηρεσίες μεταφοράς, μετακίνησης και logistics στα Βαλκάνια και την Ανατολική Μεσόγειο. Από τη δεύτερη, αντλούμε τη δυναμική μιας επιχείρησης 90 ετών που εξελίχθηκε σε έναν κορυφαίο διαχειριστή logistics κάθε είδους, διαθέτοντας έναν από τους μεγαλύτερους στόλους φορτηγών στην περιοχή των Βαλκανίων.
Στα πλαίσια της συνεχούς επέκτασης των δραστηριοτήτων της, η ΟΒ Streem αναζητά Εργάτες Αποθήκης για τις εγκαταστάσεις της στην Θεσσαλονίκη (ΣΙΝΔΟ).
<h3>Καθήκοντα θέσης:</h3>
•	Διαχείριση φορτοεκφορτώσεων
•	Picking
•	Packing
•	Έλεγχος παραλαβών/επιστροφών
Προσόντα:
•	Προϋπηρεσία σε αντίστοιχη θέση θα θεωρηθεί πλεονέκτημα.
•	Προϋπηρεσία σε πλήρως μηχανογραφημένη αποθήκη με σύστημα διαχείρισης αποθήκης WMS
•	Γνώση χειρισμού ασύρματου φορητού τερματικού (scanner)
•	Εφαρμογή και τήρηση των κανόνων υγιεινής και ασφάλειας της αποθήκης
<h3>Προσωπικά Χαρακτηριστικά: </h3>
•	Οργανωτικός, συνεπής, με ομαδικό πνεύμα
•	Υπεύθυνος, δυναμικός με διάθεση για εργασία
<h3>Η Εταιρεία Προσφέρει: </h3>
•	Σύμβαση εργασίας αορίστου χρόνου πλήρους απασχόλησης και αποδοχές αναλόγως προσόντων και εμπειρίας
•	Πενθήμερη εργασία σε προγραμματισμένες βάρδιες εργασίας 
•	Ιδιωτική ασφάλιση
•	Οργανωμένο και άριστο περιβάλλον εργασίας
•	Εκπαίδευση και εξέλιξη σε νέες τεχνολογίες

Orphee Beinoglou - Εργάτες Αποθήκης

New Business Sales Executive Location: Stafford | Department: Sales | Full Time Salary: £35,000 – £40,000 per annum (depending on experience) + commission
A growing and respected supplier in the healthcare packaging and consumables sector is seeking a New Business Sales Executive to join its expanding Sales Team. This is a fantastic opportunity to play a pivotal role in driving growth by bringing in new clients across the pharmacy, medical, and healthcare sectors.
If you're confident on the phone, love the buzz of converting leads, and are looking to make a real impact in a high-growth, purpose-led organisation — this could be your next career move.
About the Role
In this role, you’ll be focused on identifying, approaching, and converting new business opportunities. Your day will be spent making high volumes of outbound calls, building rapport quickly, overcoming objections, and closing sales with potential customers across various sectors.
This is a fast-paced, target-driven environment where resilience, energy, and a consultative approach are key to success. You’ll be supported by a collaborative team and a company that values hard work, ambition, and results.
Requirements
What We’re Looking For
We’re looking for someone who is passionate about sales, thrives on results, and brings energy and confidence to every conversation. The ideal candidate will have:
<ul>
<li>Previous experience in telephone-based or outbound B2B sales</li>
<li>A natural ability to communicate, persuade, and build rapport</li>
<li>Confidence in handling objections and turning them into opportunities</li>
<li>Strong motivation to hit and exceed targets</li>
<li>Excellent time management and pipeline organisation skills</li>
<li>A self-starter mentality with a positive, enthusiastic attitude</li>
<li>A willingness to learn about the healthcare supply industry and our product offering</li>
</ul>
Key Responsibilities
<ul>
<li>Make outbound calls to potential customers daily</li>
<li>Identify and connect with decision-makers across relevant sectors</li>
<li>Introduce the company’s products and value proposition clearly and persuasively</li>
<li>Develop trust and build strong initial relationships with prospects</li>
<li>Understand customer needs and tailor your sales approach accordingly</li>
<li>Confidently handle objections and guide prospects toward conversion</li>
<li>Close new business and secure initial orders</li>
<li>Maintain and update a healthy sales pipeline in the CRM system</li>
<li>Meet and exceed weekly and monthly sales performance targets</li>
<li>Collaborate with marketing and other sales teams to optimise campaign results</li>
</ul>
Benefits
What’s on Offer
This is a chance to join a business that’s making a real difference in the UK healthcare industry, supplying essential products to pharmacies, hospitals, and healthcare providers. You’ll be part of a supportive, ambitious team with real opportunities to grow your career.
Benefits include:
<ul>
<li>Competitive salary of £35,000 – £40,000 per annum (DOE), plus commission</li>
<li>Profit-sharing growth scheme</li>
<li>Private healthcare</li>
<li>Free lunch provided daily</li>
<li>23 days holiday (plus bank holidays)</li>
<li>Ongoing training and career development</li>
<li>A collaborative, fast-moving work culture with clear progression opportunities</li>
</ul>
IND25

New Business Sales Executive

A quick look at the role
Reporting into the Procurement Excellence Manager, the&nbsp;Procurement Systems Manager and will be responsible for the integrity and visibility of spend data and reporting analytics into the Procurement Function. In addition, you will be responsible for maintaining, identifying and implementing procurement technologies on the market to drive process improvements and automation for the function.
&nbsp;.
Your core responsibilities
<ul>
<li>Manage the integrity of the Procurement Spend Cube, including cleansing of data with the Category Management Team, suppliers and wider business for accurate reporting.</li>
<li>Manage and maintain the supplier database and onboarding processes within D365.</li>
<li>Developing product items, punch out catalogues and continuous improvement opportunities in relation to the procurement function within D365.</li>
<li>Responsible for setting data standards and SOPs to improve integrity of product items/catalogues within D365.</li>
<li>Maintain and promote usage of other Procurement systems, including e-RFX (and e-Auctions) and contract management systems.</li>
<li>Provide training and support to the procurement function on procurement systems to ensure they have the skillset and fully utilise the procurement systems.</li>
<li>Regularly review the procurement roadmap to identifying opportunities for innovation and digital transformation which can benefit Biffa and the procurement function. </li>
<li>Support the Procurement Excellence Manager in formulating strategies in relation to communications on Procurement Policies and Governance to the business.</li>
<li>Build strong relationships with key stakeholders and across the procurement team to positively impact business performance.</li>
<li>Identifying continuous and process improvement opportunities within procurement data and systems, aligned with Biffa Governance and Procurement Policies.</li>
</ul>
&nbsp;.
Our essential requirements
<ul>
<li>Knowledge of Microsoft Dynamics 365 Finance &amp; Operations (formerly known as Dynamics AX), or other similar ERP systems.</li>
<li>Knowledge of Microsoft Power Platform (Power BI, Power Apps, Power Automate)</li>
<li>Experience of managing complex data sets and developing spend analytics/ reporting tools for the procurement function.</li>
<li>Knowledge of the full end to end procurement process from cradle to grave</li>
<li>Experience of managing other procurement systems such as ERFX, Contract Databases</li>
<li>Experience in data migration, cleaning, system integration, and UAT testing is desirable.</li>
</ul>
.
Biffa – we’re changing the way people think about waste
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. 
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Procurement Systems Manager

A quick look at the role
The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional customer service and query resolution for the customers of SWR Newstar. SWR Newstar was acquired by Biffa in 2019 and whilst it became part of Biffa, it remained independent and continues to this day to act as a standalone waste management broker. 
Location: Alton, Hampshire
Hours: Full Time - Monday - Friday 8.30am - 5pm - Hybrid working 
Permanent 
Salary: £24,500 
Your core responsibilities
<ul>
<li>You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.</li>
<li>Listening to and understanding the needs of the customer.</li>
<li>Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.</li>
<li>Engaging with vendors on a day to day basic in respect of queries or complaints from the customers relating to vendor services.</li>
<li>Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services and dealing with invoice queries.</li>
<li>Communicating across our depot network to resolve customer queries.</li>
<li>Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.</li>
<li>Completing proactive outbound calls to advise customers on changes to services or relaying other key information.</li>
</ul>
Our essential requirements
<ul>
<li>Strong communication skills, both written and verbal.</li>
<li>Ability to work independently as well as collaboratively within a team.</li>
<li>Self-motivated with a proactive approach to tasks.</li>
<li>Capable of staying calm under pressure and handling multiple tasks simultaneously.</li>
<li>Exceptional attention to detail.</li>
<li>Ability to work efficiently with minimal supervision.</li>
</ul>
Changing the way people think about waste.
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.
Dedicated to diversity.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.

Customer Service Coordinator

Job Title: Data Reporting Analyst
Reports to: Strategic Commercial Manager
Direct Reports: ΝΑ
Location: London office 
Kooth PLC is a digital mental health company committed to providing accessible mental health care for all, with a focus on children and young people in both the UK and the US. We aim to support the mental wellbeing of over 17 million people, boasting over twenty years of data and clinical excellence. We have been a trusted partner of the NHS and Local Authorities for over two decades, offering NICE-compliant services and holding a BACP accreditation. Kooth offers diverse access options, serving over 10.9 million people in the UK, providing immediate support without referrals, or waiting lists, available 24/7.
With a workforce of 600 employees, Kooth is passionate about professional development and diversity and inclusion.
We offer an opportunity to join a rapidly growing business with a genuine social purpose, aiming to support the mental wellbeing of over 17 million people.
Role Objective
To deliver the monthly and quarterly commissioner reporting; create▾ insightful, tailored assets for commissioners to achieve account plan goals. To provide intelligence to the Commercial team, mainly around account performance, competition, customers, market trends and market overview.
Split of the role
Analytics, Reporting &amp; Insights Sales Strategy and operations - 50%
Systems &amp; Processes 25%
Sales Strategy and Operations 25%
<h3>Main Responsibilities </h3>
Analytics, Reporting &amp; Insights:
<ul>
<li>Provide accurate, value-added operational reporting and general information for internal and external customers. </li>
<li>Respond to and deliver specific data requests for internal and external customers at speed.</li>
<li>Deliver regular and timely communication with all commissioner and stakeholder enquiries, including routine reporting and perform hands on analytical work using Tableau including database querying, report building and dashboard development to analyse contract data to identify trends and areas of development to help inform discussions with commissioners, such as developing a narrative to show impact and effectiveness of Kooth and Qwell services to commissioners.</li>
<li>Monitor contract compliance, KPIs &amp; overall performance of local contracts.</li>
<li>Report on overall team commercial KPIs.</li>
<li>Prepare written documents and slide packs to communicate analysis findings to internal and external clients in a concise and visual manner</li>
<li>Support with monthly data quality assurance.</li>
</ul>
Sales Strategy and operations:
<ul>
<li>Flag at risk accounts to RM/HOR and through account plans/focus accounts process.Use analytics to develop sales strategy for management and to provide the sales organisation with Performance and Insights they need to sell more effectively.</li>
<li>Assist with pricing tenders, monitor customer pricing and analyse sales data.</li>
<li>Oversee usage and CRM input of Sales teams, taking actions to improve data accuracy and ensure data hygiene standards are maintained to ensure accuracy of reporting.</li>
<li>Present pricing trends, key takeaways and recommendations to relevant stakeholders and executives Support the regular risk/opportunity analysis of future and pipeline, and coordinate activities to mitigate risks.</li>
<li>Support the development of the material for monthly sales strategy reviews to support activity focus and performance priorities and Support on reporting for budgets, forecasts, and variance analysis. </li>
<li>With colleagues in the central support team, Identify, develop and validate hypotheses for revenue improvement to provide actionable sales insights that will improve total revenue performance </li>
<li>With colleagues in the central support team, analyse proposals, presentations, sales processes and develop beyond the current model recommendations to improve our sales conversion and customer experience.</li>
</ul>
Systems &amp; Processes:
<ul>
<li>Ensuring all data is accurately captured in the relevant systems and on a timely basis.</li>
<li>Identify potential efficiencies and contribute to streamlining, automating and improving the quality of our processes.</li>
<li>Challenging and developing the current process and methodologies and push for continuous Improvement</li>
<li>Ensuring all data is accurately captured in the relevant systems and on a timely basis.</li>
<li>Identify potential efficiencies and contribute to streamlining, automating and improving the quality of our processes.</li>
<li>Challenging and developing the current process and methodologies and push for continuous Improvement</li>
</ul>
Requirements
<ul>
<li>Proficiency in Tableau, Power BI, or Looker for data visualization.</li>
<li>Strong skills in Excel and/or Google Sheets (formulas, pivot tables).</li>
<li>Experience creating presentations with PowerPoint.</li>
<li>Solid report writing and risk analysis capabilities.</li>
<li>Hands-on experience with Salesforce and/or HubSpot CRM.</li>
<li>Excellent attention to detail and communication skills.</li>
<li>BSC in Economics, Statistics, Maths, or any relevant discipline </li>
</ul>
Benefits
Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.
1. Competitive Salary: 
Depending on experience, up to £33,000
2. Generous Annual Leave
Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.
3. Professional Development
Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.
4. Financial Security 
Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.
5. Health and Well-being 
Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.
6. Life Assurance: 
Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.
7. Flexible Working 
Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.
8. Lifestyle Benefits
Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.
If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!
At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, color, religion, gender, gender identity or expression or sexual orientation.
Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.
Request for Reasonable Adjustments:
We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.
Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.
Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.

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