Job Description
Job DescriptionDo you want to work for a great company with competitive benefits and pay? The Holiday Inn Express Seattle Downtown – Lake Union is looking to hire a Front Desk Supervisor. If you think you'd be a great addition to our team, please apply!Benefits:Medical, dental, and vision offered after qualification periodCompetitive performance bonuses – potential for up to $700 monthlyEmployee discounts at IHG Hotels worldwide401k with match offered after qualification periodCommuter benefits offeredSeattle Paid Safe Sick LeaveVacation time accrued based on hours workedOvertime pay for holidays worked – 10 holidays per yearFree parkingJob Duties:Provide exceptional guest service to all hotel guestsProvide training to front office staff as directed by ManagementAssigns duties to Guest Service Representatives and observes performance to ensure adherence to franchise standards, hotel policies, and established operating proceduresGreet and check guests into and out of the hotelHandle all guest requests and/or concerns in a professional and courteous mannerManage guest accounts by posting charges and handling cash and credit cardtransactions with accuracyMust be flexible in schedule: Positions could be mornings or nights, including weekends and HolidaysAnswer phonesJob Requirements:Must be able to stand for extended periods of timeBe outgoing and friendlyMust have some supervisory experienceSome customer service experience required, preferably in a hotel setting
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