Job Description
Job Description
We're Hiring! IT Support Specialist
Location: West Palm Beach, FL
Company: Giraffe Media Group (GMG)
Position: Full-Time | On-Site
Join Our Herd!
Giraffe Media Group is looking for a motivated, hands-on IT Support Specialist who brings more than just technical expertise to the table.
We're looking for a true team player! Someone who is dependable, approachable, solutions-oriented, and genuinely enjoys helping others succeed. The ideal candidate takes initiative, communicates effectively, and understands that great IT support is just as much about people as it is about technology.
If you're someone who sees a problem and jumps in to help, we'd love to meet you!
What You'll Do
- Provide day-to-day technical support for employees, troubleshooting hardware, software, and network issues.
- Install, configure, and maintain computers, laptops, printers, and other office technology.
- Monitor and maintain network infrastructure, system performance, and security.
- Support Microsoft 365, Google Workspace, and other business applications.
- Manage user accounts, system access, equipment inventory, and digital assets.
- Assist with employee onboarding and offboarding, ensuring a smooth technology experience.
- Maintain accurate documentation of IT processes, configurations, and changes.
- Collaborate with departments to identify technology needs and improve operational efficiency.
- Support cybersecurity best practices, internal policies, and compliance initiatives.
- Proactively identify opportunities to improve systems, processes, and the overall employee experience.
What We're Looking For
- 3+ years of experience in IT support or a related technical role preferred.
- Strong troubleshooting skills across Windows, macOS, and Linux environments.
- Experience with Microsoft 365 and Google Workspace administration.
- Knowledge of networking, cybersecurity fundamentals, and firewall configurations.
- Familiarity with VoIP systems, hardware deployment, and IT asset management.
- Strong organizational skills and attention to detail.
- Excellent communication skills with the ability to explain technical issues clearly.
- A proactive mindset and the ability to work independently while supporting a collaborative team.
Most Importantly, You're a Team Player!
Technical skills matter, but so does the person behind them.
We're looking for someone who:
- Has a positive, can-do attitude and is always willing to lend a hand.
- Takes ownership of responsibilities and follows through.
- Works well with different personalities, departments, and leadership.
- Is patient, professional, and approachable when assisting others.
- Doesn't wait to be asked when they see something that needs attention.
- Is adaptable, resourceful, and comfortable in a fast-paced environment.
- Understands that no task is too small when it comes to supporting the team.
Why Join GMG?
At Giraffe Media Group, we value collaboration, integrity, accountability, and a culture where employees support one another.
We're looking for someone who wants to be part of the team, contribute ideas, build relationships, and help us continue growing.
If you're technically skilled, people-focused, and ready to roll up your sleeves, we want to hear from you!
Apply today and join the GMG herd!
Giraffe Media Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants.