Job Description
Job Opportunity: Account Processor
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Location: Minneapolis MN
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Pay Rate: 25.32-27.14/hr
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JOB DESCRIPTION
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The Technical Helpdesk Contractor role supports clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platforms. The Technical Helpdesk Contractor regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the goal of final issue resolution and maximum client satisfaction. This is a key client support role that works closely with our account management teams and is a team orientated position.
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This team operates a 24-hour, 7 day a week support center model. This contractor position is designated as a remote position. Contractor will participate in a rotating schedule that includes alternating overnight and daytime shift coverages.
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This role is responsible for supporting Federal Government and commercial accounts and requires passing a post-employment screening administered by the General Services Administration (GSA) which includes criminal and background checks.
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Basic Qualifications
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- High school diploma or equivalent
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- Two to three years of experience within Customer Service
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Preferred Skills/Experience
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- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
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- Good verbal and written communications skills
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- Proficient computer skills using a variety of software packages including Microsoft Office applications
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- Effective telephone and interpersonal skills
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- Good problem-solving and negotiation skills
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- Ability to handle difficult customer calls
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- Ability to identify and resolve/escalate problems
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- Experience in helpdesk ticketing systems (ex: ServiceNow)
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ABOUT US:
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Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
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As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
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Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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Applicant Privacy Disclosure
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We collect personal information from applicants during the recruiting, pre-offer, and offer process.
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During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:
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Identifiers, such as name, address, and email address.
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Professional and Employment-Related Information, such as resume, work history, education, and qualifications.
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Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.
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Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.
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Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.
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Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.
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For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy
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If you do not consent to the collection of such personal information, please advise us immediately in writing at datasecurity@prideglobal.com
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