Job Description
Job Description
Role: SAP IS-U/FICA Expert Resource
Duration: Long Term
Mostly Remote
The city has a requirement for an SAP IS-U/FICA resource that can provide functional and technical support for the City’s SAP-based utility billing, customer service, and finance operations. This position plays a key role in maintaining the integrity and performance of SAP IS-U modules supporting billing, invoicing, collections, and customer financial management processes. The analyst collaborates with cross-functional teams to resolve complex issues, implement process improvements, and support ongoing service delivery for utility customers.
Key Responsibilities
New Services and Customer Support
• Support business processes for new service setup, service notifications, and sales order creation.
• Prepare customer estimates, invoices, and credit memos within SAP.
• Configure and maintain variant materials and related service workflows.
• Coordinate with customer service staff to ensure timely and accurate service activation and billing.
IS-U FICA (Contract Accounts Receivable and Payable)
• Manage payment processing activities, including payment lots, payment runs, and bank reconciliations.
• Administer refunds, returned payments, and clarification cases.
• Oversee dunning and collections processes in compliance with financial policies.
• Maintain security deposit records and clearing control functionality.
• Reconcile FICA and General Ledger balances, identifying and resolving discrepancies.
IS-U Billing and Invoicing
• Support collective account billing and invoicing activities.
• Perform leak adjustment processing and unbilled revenue reporting.
• Monitor and maintain accurate billing data to ensure financial accuracy and customer satisfaction.
Device Management & Enterprise Asset Management (EAM)
• Manage technical master data related to meters and devices.
• Generate and analyze CWA (Consumption Within Active Year) reports.
• Perform notification and work order analysis for new service installations.
Workflow and Reporting
• Support and optimize SAP workflows for refund processing and move-in/move-out activities.
• Develop and maintain reports for operational and performance monitoring.
Desired Qualifications
• Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.
• At least 10 years of progressively responsible experience supporting SAP IS-U or FICA modules, preferably in a utilities or public-sector environment.
• Experience with SAP payment processing, dunning, and reconciliation functions.
• Strong analytical, troubleshooting, and documentation skills.
• Experience with SAP S/4HANA Utilities or SAP Cloud solutions.
• Knowledge of public-sector utility billing operations and customer financial processes.
• Familiarity with business process design and system configuration best practices.
Regards,Venkatesh Kulkarni | Sr. Technical Recruiter,venkatesh.kulkarni@centstone.com / 332-213- 5797venkatesh kulkarni | LinkedIn CENTSTONE SERVICES LLC
Address: 3400 State Route 35, Suite 9B, Hazlet, New Jersey, 07730 USA