Poker Dealer - Poker Operations

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the Poker Supervisor, Team Member is responsible for proficiently dealing games as assigned.

• Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.
• Follow department and company policies and standard operating procedures (SOPs) including those relating to Hard Rock’s business ethics and all regulatory requirements.
• Deliver an exceptional guest service experience that promotes guest satisfaction & enjoyment.
• Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance, as well as Team morale.
• Support the Hard Rock culture and Team philosophy within the department and throughout the property.
• Amicably resolve guest concerns whenever possible and report to the direct supervisor complaints, issues or problems that are outside ability or authority to resolve.
• Ensures the protection of customer's rewards and credit lines.
• Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Demonstrate actions and behaviors that reinforce the Company's mission.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Perform other duties as assigned.

Audition - Demonstrate during a live audition your ability to deal games as stated on application.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand or sit; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must at very infrequent times lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Scheduling requirements will include nights, weekends and holidays.

As part of Hard Rock Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen