Job Description
Job Description
We are actively hiring for the position of IT Support Engineer for our plant in Van Nuys, CA.
Shift: Monday to Friday, 9:00 AM to 5:30 PM
Duties & Responsibilities
- Technical Support:
- Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.
- Resolve incidents and upgrade different types of software and hardware.
- Address issues with printers, copiers, and scanners.
- Support and configure Windows Server.
- Incident Management:
- Assist users with logged IT-related incidents.
- Take ownership of issues, perform problem analysis, and implement temporary or permanent fixes to restore service as soon as possible.
- Escalate incidents to other support teams when necessary.
- Accurately record, update, and document requests using the IT service desk system.
- Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.
- Equipment and Asset Management:
- Install and configure new IT equipment.
- Update the asset management system to reflect real-time activity and disposition of assets, hardware, and peripherals.
- Assist with the reconciliation of assets within the management system for accurate inventory.
- Communication and Collaboration:
- Maintain excellent verbal communication skills, effectively communicating with technical and non-technical colleagues at all levels.
- Proactively complete other duties as assigned.
Qualifications
- Proficient in using and supporting Active Directory, Windows, and Office products.
- Experienced in supporting, configuring, and troubleshooting LANs, WANs, TCP/IP, and networking components.
- Knowledgeable in diagnosing and resolving IT-related faults/issues.
- Competent in supporting and configuring Windows Server.
- Skilled in using, supporting, configuring, and troubleshooting PC hardware and network configurations.
- Experience with Atlassian Jira Service Management (JSM) ticketing system, Jira Assets, Jira Software, Confluence, Microsoft 365, Active Directory Administration, Microsoft Exchange, SharePoint, Azure AD, Microsoft PowerApps, and Power Automate.
- Basic programming skills.
- Knowledge in troubleshooting networking issues such as internet connectivity, network, and VPN.
- Ability to provide remote support to users working from home.
Education
- Degree in a related IT discipline or certification with relevant demonstrative work experience in IT service and delivery.
- Experience in a customer-focused IT support environment, including technical problem resolution.
- Team environment experience with a strong track record of diagnosing and resolving IT-related faults/issues.
- Broad understanding and successful application of Service Desk and Desktop services knowledge.
- Must be able to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors.
- Highly organized and independent, able to multitask and stay organized in managing client needs.
- Self-motivated, able to work independently, and takes initiative.
- Outstanding attention to detail.
- Excellent communication skills, both verbal and written.
For further information on the Digital Room, please explore our website www.digitalroominc.com
What are the perks and benefits of working at Digital Room?
- Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
- Competitive pay and growth opportunities
- Comprehensive health, dental, and vision coverage (location-specific).
- Employer match 401(k) up to limits.
- Company-sponsored Life and AD&D Insurance.
- Flexible Spending Account and voluntary benefits.
- Paid holidays and PTO.
- Employee discounts on all products.
- Company-sponsored training and certifications.
- Fun workplace and wellness events, and more
Please note: Actual compensation within the range will depend on various factors including the individual’s skills, experience, qualifications, and applicable laws.
Monday to Friday, 9:00 AM to 5:30 PM