Job Description
Job Description
Overview
The Role Our Shift Leaders help keep the center running smoothly by providing frontline leadership, delivering exceptional guest experiences, and supporting day-to-day operations. As a key holder and trusted leader on duty, you'll help create a fun, safe, and welcoming environment while guiding the team through every shift. If you're a natural problem solver who enjoys leading by example in a fast-paced entertainment setting, this role is a great next step. What You’ll Do
- Support daily center operations and help ensure our service standards are delivered consistently.
- Lead by example, creating a welcoming, guest-first atmosphere that drives memorable experiences.
- Serve as a key holder and oversee cash accountability, deposits, and opening/closing cash procedures.
- Assist guests with questions, concerns, reservations, and issue resolution while maintaining a positive, solutions-oriented approach.
- Monitor lane availability, support league operations, and help ensure leagues and events begin on time.
- Maintain a visible presence throughout the center, providing leadership, coaching, and support to team members during your shift.
- Help maintain inventory levels, product quality, and operational readiness across the center.
- Promote a safe, clean, and compliant environment for both guests and associates.
What You’ll Bring
- Previous leadership, key holder, hospitality, restaurant, retail, or entertainment experience preferred.
- Strong communication and interpersonal skills with a passion for guest service.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Experience handling cash, balancing tills, or supporting operational procedures is a plus.
- A positive, team-first attitude and the confidence to lead by example.
- A commitment to maintaining a safe, welcoming, and high-energy environment for guests and teammates alike.
What You’ll Get At Lucky Strike Entertainment, we’re committed to supporting your well-being both on and off the job. Here's a peek at some of the benefits available to our associates:
- Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)
- $1 arcade play
- All‑day play at Boomers, FECs & Waterparks
- Friends & family discounts
- Food & beverage discounts
- Special discounts on parties and group events
- Perks start on your first day
Responsibilities
We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.
From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit.
Qualifications
The pay range for this position is $20.00 to $23.00 per hour, depending on qualifications.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits