Job Description
Job Description**EXTERNAL APPLICANTS ONLY***CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet, and phone service to customers within the city limits. CDE Lightband serves over 84,000 metered homes and businesses with electric service and more than 30,000 customers with broadband services over our Fiber-to-the-Premise Network. We seek energetic, professional, and courteous individuals to join our Safety Team within the Human Resources Department.Facilities SpecialistTeam/Division:Safety / Human Resources Reports To:Safety Manager Job Status:Full - TimeWork Schedule:Business Hours; some after hours as neededPay Status:HourlyFLSA Status:Non-ExemptPay Grade:9Created/Updated:June 2025Job SummaryIncumbents, working with the Safety Manager, are responsible for overseeing building and ground upkeep, maintenance, and repair, as well as all facility maintenance and enhancement duties. Responsibilities may include ensuring all facility locations are stationed for exceptional and safe employee and customer experiences; reviewing and confirming maintenance and janitorial ticket submissions, providing routine customer service; entering data; sorting and delivering documents; and operating standard office equipment; monitoring public and private areas; ensuring compliance with safety rules and regulations per CDE Lightband policy and practice, as well as all APPA and OSHA laws and regulations. Essential Duties and Responsibilities Directly supports the Safety Manager in overseeing the CDE Lightband facilities' needs for all office and substation locations, working with the Safety team and others as needed. Monitors and maintains all areas to ensure safety, cleanliness, and proper repair. Performs maintenance for facility improvement with skilled work for efficiency, to include, but not limited to, maintenance and repair, light electrical and light plumbing issues, maintenance of heavy customer areas, outside trash removal, emergency cleanup as needed, and other duties of a similar nature.Facilitates communication with vendors for all external work, purchases, and routine maintenance.Provides the source of communication to all workforce members, onsite customers, and vendors during any specific or perceived threat of an emergency.Directly supports the Safety Manager and collaborates with Safety Attendants to address off-hour security needs, capacity, and crowd management within the lobby and other customer support or public areas, as well as routine overall needs to ensure a safe and secure customer experience.Performs and assists with specific projects as needed, per request or as required.Works with the Safety Manager to ensure compliance with all CDE Lightband Safety rules and regulations, as well as all APPA and OSHA regulations.Direct and assist others during emergencies and/or other potentially confrontational situations. Must maintain composure during stressful or potentially agitated times, produce a reliable, predictable, and dependable work product, and provide fair and just treatment of all customers and employees.Prepares, reviews, and/or processes a variety of routine correspondence, logs, information, and paperwork; keys information into applicable spreadsheets and/or databases; as well as files documents by prescribed methods in established filing systems.Performs other duties as assigned of a similar nature or to assist as needed QualificationsEducation:High School Diploma or equivalent (GED); Associate degree preferred but not requiredExperience:5-7 Years of experience in facility maintenance, construction, logistics, or project management.Certifications & Licenses:Certifications in HVAC, Small Motor/Forklift, preferred but not required. CPR/AED or ability to obtain upon hireOther Requirements:An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job is also consideredKnowledge, Skills, and AbilitiesKnowledge of facility management, electrician, plumbing, and maintenance practicesKnowledge of applicable Federal, State, and local laws, rules, and regulationsKnowledge of Electric utility operating methodsKnowledge of and skilled in applying APPA Safety Manual, PPE, and required training regulations, as well as standards regarding any equipment or procedures used by any department within CDE Lightband.Knowledge of and Skilled in Customer service principles and practicesKnowledge of organizational, communication, and interpersonal skillsKnowledge of data entry techniquesSkilled and able to communicate clearly and resolve conflicts during stressful or difficult situationsSkilled in Conflict ManagementSkilled in reading and comprehending training documentsSkilled in Basic Computer and related software applicationsSkilled in the Operation of telephone devices, online chat, or other equipment, while communicating in a clear and coherent speaking or written voice.Able to maintain familiarity with OSHA Regulations, APPA Requirements & other CDE Lightband Policies/PracticesAble to maintain composure in difficult situationsAble to accept responsibility and account for his/her actionsAble to communicate clearly and concisely, both in writing and through the spoken word.Able to identify and correct conditions that affect employee safetyAble to pay attention to the minute details of a project or task Physical DemandsFingering (fine dexterity)FLifting/Carrying Other: Handling (grasping, holding)FUnder 10 lbs.FUse of a headsetORepetitive MotionF11-20 lbs.FAbility to identify colors independently of othersRReachingC21-50 lbs.FClimbO51-100 lbs.OCrawlOOver 100 lbs.RExtended Periods of SittingRKneelOPushing/Pulling SquatOUnder 10 lbs.FSpeaking clearly to be understood on the telephone & hearing a responseCSitC11-20 lbs.FStandC21-50 lbs.RBendF51-100 lbs.O WalkCOver 100 lbs.R Legend: N = Never; R = Rarely; O = Occasional (1% - 33%); F = Frequent (34% - 66%); C = Constant (over 66%)Working ConditionsRequires constant indoor and outdoor work with potential for extreme outdoor temperaturesPotential to work outside normal working hours on occasionIncumbents may be subjected to moving mechanical parts, electrical currents, dust, poor ventilation, intense noise, environmental disturbances, workspace restrictions, working at extended heights, and travel.Additional NoteThe above job description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the department's business needs.All employees in pursuit of their job duties should demonstrate the behaviors of the Code of Ethics and the CDE Lightband Mission & Vision. EEO Compliant. TN Drug-Free Workplace. E-Verify & i9 Participant. Equal Opportunity Employer.
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