Job Description
Job Description
HR Legacy Commercial is an asset and property management company committed to delivering high-quality, resident-centered services while promoting operational excellence, compliance, and strong communities.
Reports To: Compliance Specialist
Work Type: Non-Exempt
Work Location: On-Site
Work Arrangement: On-Site
Company Business Hours: 8:30 a.m. – 5:00 p.m.
Schedule: Monday–Friday; some Saturdays required
Travel: Travel may be assigned based on business needs
Industry: Public & Affordable Housing Property Management
Position Summary
Completes annual and interim recertifications and supports accurate resident files for public and affordable housing programs, with emphasis on timely documentation, verification, calculations, resident communication, and compliance.
Primary Responsibilities
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Schedule and process annual, interim, and other required recertifications, including resident notices, interviews, document collection, verifications, calculations, forms, signatures, and system updates.
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Review household composition, income, assets, deductions, student status, and other eligibility factors; identify missing or inconsistent information and obtain required supporting documentation.
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Maintain accurate, organized, and confidential resident files and recertification tracking logs, meet required deadlines, and prepare files for Compliance review and external audits.
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Communicate professionally with residents regarding appointments, required documentation, deadlines, rent changes, and process status while escalating reasonable-accommodation, grievance, fraud, or complex eligibility issues appropriately.
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Correct file or data deficiencies identified through quality-control review, reconcile system and document discrepancies, and support property staff with compliance documentation as assigned.
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Monitor upcoming recertification deadlines and outstanding resident documentation to help maintain timely completion and audit readiness.
Additional Duties: Performs other duties, special projects, coverage assignments, and responsibilities as needed or assigned to support property, resident, client, and organizational needs.
Required Qualifications
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High school diploma or equivalent.
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Two or more years of experience in affordable-housing recertification, occupancy, leasing, compliance, property management, or a related field.
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Must hold an affordable-housing rent certification credential or be willing and able to obtain the required certification within two weeks of employment.
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Working knowledge of resident eligibility, income and asset verification, recertification documentation, resident files, and confidentiality requirements.
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Strong computer proficiency in Microsoft 365, Yardi or comparable property-management/compliance systems, EIV or applicable verification tools, electronic file systems, and data-entry platforms.
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Strong customer-service, communication, confidentiality, organization, documentation accuracy, and attention-to-detail skills.
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Ability to work on-site and travel between assigned locations as required.
Preferred Qualifications
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Associate degree or additional education in housing, compliance, business, public administration, social services, or a related field.
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Experience with HUD, public housing, Chicago Housing Authority (CHA), HCV/Section 8, LIHTC, PBV, or other regulated affordable-housing programs.
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COS, TCS, HCCP, or comparable occupancy or affordable-housing compliance certification.
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Experience processing annual and interim recertifications from initial notice through final completion.
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Experience conducting income and asset verification, resolving EIV discrepancies, preparing resident files for audits, and correcting quality-control findings.
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Experience using Yardi or comparable affordable-housing compliance and property-management systems.
Core Competencies
Resident and customer service; recertification accuracy; professional communication; sound judgment; confidentiality; teamwork; organization; documentation accuracy; attention to detail; problem-solving; cultural responsiveness; accountability; time management; and commitment to Fair Housing, ethical conduct, and respectful treatment of residents, applicants, coworkers, vendors, and community partners.
Work Environment & Expectations
This position primarily operates on-site within a public or affordable housing environment and may require work in property offices, resident-service areas, corporate offices, and other assigned locations.
Normal business hours are generally 8:30 a.m. to 5:00 p.m., Monday through Friday. Some Saturdays, extended hours, or local travel may be required based on recertification deadlines, resident appointments, audits, inspections, or operational needs.
The employee must be able to perform the essential functions of the position, with or without reasonable accommodation. Regular attendance, timely completion of recertifications, accurate documentation, confidentiality, professional conduct, and compliance with Company policies and applicable housing requirements are essential.
Benefits
Medical, Dental, Vision, Paid Time Off (PTO), and Holiday Pay, subject to plan terms and eligibility requirements. Benefits are subject to the terms, conditions, waiting periods, and eligibility provisions of applicable plans and policies.
Equal Employment Opportunity
HR Legacy Commercial is an equal opportunity employer. Employment decisions are based on job-related qualifications, performance, business needs, and other lawful criteria. The Company prohibits discrimination, harassment, and retaliation in employment on the basis of any characteristic protected by applicable federal, Illinois, or City of Chicago law.
HR Legacy Commercial also provides reasonable accommodations to qualified applicants and employees with disabilities and for sincerely held religious practices, as required by applicable law.