Job Description
Job Description
2525 Pot Spring Road • Timonium, MD 21093
Concierge
Non-exempt – PRN position
Mercy Ridge, an upscale retirement community in Timonium, Maryland is looking for an enthusiastic, energetic and upbeat Concierge to join our team. Candidates should have at least two years’ experience working in a Front Desk position, have a genuine interest in working with the senior population, excellent communication and customer service skills, be proficient in Microsoft Outlook, Word and Excel, be reliable and possess a positive attitude.
Schedule:
Non-exempt, PRN (as-needed) with the flexibility to work mornings, evenings and weekends.
Essential Functions:
greeting residents and visitors in a professional and pleasant manner
receiving all incoming calls and ensure questions and concerns are directed to the appropriate person
scheduling appointments for services as needed
contacting emergency personnel/security
keeping up to date on community events
organizing and delivering packages
operating AV equipment including a projector, DVD player, streaming devices and microphones
provide administrative support and maintain the flow of the front desk operations
Our Hospitality Culture:
Mercy Ridge fully embraces our Hospitality Promises — a set of commitments that define how we interact with residents, families, co-workers, and guests.
- We greet you warmly, by name and with a smile.
- We treat everyone with courteous respect.
- We anticipate your needs and act accordingly.
- We listen and respond enthusiastically in a timely manner.
- We hold ourselves and one another accountable.
- We make you feel important.
- We embrace and value our differences.
- We ask, “Is there anything else I can do for you?”
- We maintain high levels of professionalism, both in conduct and appearance, at all times.
- We pay attention to details.
Benefits:
- Safe, friendly environment with free parking
- Employee Assistance Program
- Employee Recognition Program & Appreciation events: birthday movie tickets, turkey at thanksgiving
- 401(K) plan with company match (must be 21 years old and employed 6 months to participate)
- One complimentary meal during shift (valued at $15)
A background check, E-Verify, physical, and drug screen are required for employment.
Please note Mercy Ridge is not located on a public bus line.
Mercy Ridge is an Equal Opportunity Employer.