Job Description
Job Description
Insight Global is looking for an ambitious Field Service Technician, eager to learn cutting-edge technologies and drive customer satisfaction through support, for a global leader in the semiconductor industry. The successful candidate will be responsible for installation, calibration, preventative maintenance, troubleshooting Wet Processing equipment.
Required Skills & Experience
• Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
• Knowledge of electronics, mechanics, pneumatics, robotics, and computer controls
• System integration, test, and debug skills
• Experience with Semiconductor industry safety requirements and clean room environment
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships • Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Proficiency in Microsoft Office – Word, Excel, Outlook, and PowerPoint
• Able to travel extensively within the Northeast Region to perform Field Service duties. (No cross-country travel)
Responsibilities
• Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer’s and clients protocols related to safety and security
• Isolate and resolve equipment and systems malfunctions and take corrective action
• Assist with the implementation of new processes, methods, and designs
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for customers
• Report all tool actions/events and daily activities in field service reports
• Adhere to safety and confidentiality policies
• Extensive Travel will be required during the first year.